PROFESSIONAL SUMMARY:

• 8 years cross - functional experience in complete lifecycle of leading-edge technologies Software Development Life Cycle (SDLC); including gathering user requirements, business analysis, system analysis, testing, change control and implementation of projects in business systems and applications.
• Experienced in Software Development Life Cycle (SDLC) methodologies—Traditional Waterfall Model and iterative approach to software development as per Agile methodology and Rational Unified Process (RUP).
• Experienced in performing Gap Analysis, SWOT Analysis, Risk Analysis, Feasibility analysis and Risk analysis.
• Good experience in Requirement analysis and gathering inputs from backend team and partner teams. Leading agile model Scrum meetings from test side and providing directions to team.
• Proven expertise in Black Box and White Box Testing.
• Experience in developing and executing Test Strategy, Test Plans, Test Scenarios and Test Cases based on requirements and design documents in accordance with accepted testing methodologies
• Experience in designing, executing and maintaining automated test scripts for functional and regression
• Good knowledge of Defect life cycle
• Experience creating and executing test scripts
• Analyzed results against functional design and expected results
• Experience with system / integration / user acceptance testing
• Strong analytical and problem solving skills
• Experience in test management tool HP Quality Center
• Experience in requirement gathering through Joint Application development (JAD) and Joint Requirement Planning (JRP) sessions, setting up meetings and workshops with Business owners, Project managers, Business groups, Developers and QA analysts.
• Efficient in writing Business requirement document (BRD), and Functional specification document (FSD), Use Cases, User Interface Specifications (UIS), Letter specifications and Report Specifications
• Skilled in translating business requirements and user expectations into detailed specifications employing designing techniques like OOAD and Unified Modeling Language (UML).
• Sound proficiency in analyzing and creating, Use Case diagrams, Sequence diagrams, Activity diagrams, Data flow diagrams, Business flow diagrams, Wire frames using MS Visio and Rational Rose
• Good understanding of database tables and created SQL queries.
• Good knowledge on automation tools QTP.
• Cross-functional skills of Project Management, Data Analysis and Data Modeling/Warehousing.
• Adept in conducting User Acceptance Testing and verifying performance, reliability and fault tolerance issues.
• Proficient in writing and executing Test Plans, Test Cases and Test Scripts.
• Knowledge of health care services regulatory environment including HIPAA, ICD-9/ ICD-10, Medicaid/Medicare, and EDI.
• Acted as the liaison among stakeholders to encourage innovation for process improvements and system enhancements that result in increased automation, productivity, satisfaction and data consistency.
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently.
• Interacted with the development and testing teams to make sure captured requirements are developed and tested as per the needs of the end user.
• Team leader with knowledge on team building skills and resolution conflict. Strong communication, interpersonal and analytical skills.

TECHNICAL SKILLS:

Methodologies: Waterfall, RUP, and Agile

Requirement Management Tools: Rational Requisite Pro, Sharepoint

Testing Suite: ClearQuest, HP Quality Center, Quick Test Pro, Load Runner, WinRunner, Selenium

Office Tools: Microsoft Office Suite, Outlook

Languages: SQL, HTML

Business Modeling Tools: MS Visio, Rational Rose, UML

Databases: MS Access, Oracle, DB2, MS SQL Server

PROFESSIONAL EXPERIENCE:

Confidential, TN

Senior Business Analyst

Responsibilities:

• Was a Subject Matter Expert on some of the Federal Channel Applications and the various areas and products within it.
• Assisted the Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products.
• Interfaced with clients to define and document requirements for a named set of custom developed or vendor software products.
• Created documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and newsletters.
• Managed the Product Backlog for a Product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
• Provided operational support to practitioners and firm clients
• Possessed overall understanding of appropriatebusinessprocesses and workflows.
• Engagedbusinessowners and other ITS resources to respond to requests for new applications and/or enhancements.
• Collaborated with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter).
• Lead and was responsible for all Testing and QA activities within the project lifecycle.Works with and manages USI QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
• Worked with the Engagement Manager and clients to plan and execute User Acceptance Testing.
• Responded proactively to bothbusinessand project issues and escalates appropriately.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Consults with the business to define & document the business processes, needs, current operational procedures, problems, etc.
• Was a liaison between end-users, technical analysts in the analysis, design, configuration, testing and maintenance phase of the product life cycle
• Tracked and fully documented changes for functional and business specifications; writes detailed procedures for use in .
• Participated in user acceptance testing and testing of new system functionality.
• Analyzed requests or requirements for application patches or upgrades to determine impact to business and integrated systems
• Assisted QA team in understanding the business process and in writing and executing Test Plans, Test Cases and Test Scripts.
• Had scrum calls with the development and testing teams to make sure captured requirements are developed and tested as per the requirements from the business
• Organized JAD sessions
• Managed the requirements as separate items, tracked the progress of each item in the TFS
• Reviewed the test cases prepared by testers along with the business to make sure they align with the business process.
• Assisted Project Manager in the preparation of a project plan, allocating resources and deciding on the timelines of the various sprints

Confidential, IN

Business Analyst/ UAT

Responsibilities:

• Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies.
• Involved in overview Interview sessions, presentation sessions and detailed interviews.
• Worked with State-Client to gather the information about the documents and business processes
• Contributed in ICD-10 Awareness Management Plan, created evaluation tool, and survey questions.
• Performed an in-depth system study and analysis to determine the sub systems that would be impacted by ICD-9 to ICD-10 migration.
• Involved in mapping of ICD-9 to ICD-10 codes using GEM provided by CMS.
• Responsible for performing impact analysis on EDI and Reporting subsystem of the MMIS.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Contributed in process development, issue solving process, and creation of the process flow documents and diagrams.
• Conducted JAD session with management, vendors, users and other stakeholders for open and pending issues.
• Created reports for business analysis purposes using Crystal Reports and Microsoft Excel.
• Extensively involved in HIPAA 5010 User Acceptance Testing (UAT). Defined and maintained Test Cases for EDI transactions.
• Worked with multiple clearing houses to ensure smooth transition to 5010 standard for their day-to-day EDI X12 transactions.
• Manually read through the loops, segments and elements of individual test files from clearing houses using Notepad++ and compared them to Implementation Guide/ Companion Guide to ensure that they met 5010 standards. If errors were found on these, the same were communicated back to the clearing house and asked them to resubmit the file after making necessary changes.
• Used HP Quality Center for error reporting and communicating between developers, product support and test team members
• Tested HIPAA Gateway Application Interface for all inbound and outbound messages (Healthcare Claim 837 and 835, Healthcare Eligibility 270 and 271, Healthcare Claim Status request 276 and 277).
• Reporting the bugs in ClearQuest, interacting with the developer for resolving the same and retesting the resolved bug.

Confidential

Business Analyst / QA

Responsibilities:

• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed change requirements by implementing change management methodology.
• Documented and delivered Functional Specification Document to the project team.
• Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Worked in a team to develop use cases for their newly added application layout. I understood all the business processes related to newly added layout and designed use cases that helped Application developers to build application.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Involved in UAT to confirm that the system under test meets the user needs and provides confidence in its use.
• Reports were the main driver for cross-functional team meetings that were held twice a day to direct priorities and resources.
• Performed verification tests to make sure the data had integrity.
• Used excel to perform pivot table to make sure the data was easily presented and actionable for the executive team.
• Reviewed the test cases prepared by testers.
• Worked cross functionally with developers, QA and project managers to make sure each the data could address their needs.
• Developed documents and implemented appropriate policies and procedures related to patient accounting, including follow-up on all patient accounts receivables.
• Actively participated in and monitored the accounts receivable management activities, including collection efforts, to insure their effectiveness.
• Prepared and coordinated the collection process, analysis and reporting of timely and accurate data regarding providers’ productivity and revenues that facilities effective management decision-making.
• Close month end and ensured system, batches and deposits match.
• Ensured all audits are conducted and are on time. These included and are not limited to denial audits, co-pay audits, patient collection audits, staff accuracy audits.

Environment: Rational Test Manager, Rational Requisite Pro, Rational Clear Case, Clear Quest, Rational Rose, SQL Server, UNIX, MS Word, MS PowerPoint, MS Access, MS Excel.

Confidential, MT

Business Analyst

Responsibilities:

• Identified and documented impact areas, systems, interfaces, layouts for remediation of the Medicaid management system.
• Responsible for detailed System Design Documents which identified impacted areas and detailed logic to address issues arising due to the introduction of NPI number in all processes.
• Conducted JAD sessions, Video conferencing and coordinated offshore operations with developers to meet deadlines.
• Used documentation tools such as Word, Excel and Visio to document and deliver Business requirement documents to the state for approval.
• Gathered business Requirements, analyzed data. Created work flow diagrams and identified scope creep.
• Identified and defined technical specifications in liaison with the development team for system design, coding and testing.
• Defined core business rules and validations for the entire project and established change control procedures.
• Created EDI transaction documentation to enhance the day-to-day transaction of EDI documents both inbound and outbound to the company.
• Coordinated and documented maintenance procedures in liaison with the production team and established procedures and defined regions and procedures for future maintenance work.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Used Rational Unified Process (RUP) methodologies and Unified Modeling Language (UML).
• Involved in writing use cases and other design documents like Sequence Diagrams, Class Diagrams, and Activity Diagrams for better understanding of the system using MS Visio.
• Conducted JAD sessions to develop business solution that application meets the business requirements, resolve open issues, and change requirements.
• Conducted interviews with key business users to collect requirement and business process information.
• Documented Functional Requirements for business level components, user interface, and system security.
• Prepared wireframes and prototypes to help design user interfaces.
• Documented current state, and defined future state, and prepared gap analysis and created mock-up wireframe.
• Defined Core Business Rules and Core Business Validations for the entire application.
• Analyzed the technical specifications and business requirements.
• Developed business requirement specification documents, business process models in RUP to document existing and future business processes.
• Documented and delivered Functional Specification Document to the project team.
• Involved in benchmarking activities to identify best practices.

Environment: RUP, UML, Windows 2000/NT, Wireframe Mockup tools, MS Word, MS Excel, MS Visio

Confidential, Pittsburgh, PA

QA Analyst

Responsibilities:

• Understanding the functionality, Design and requirement
• Understanding the scope of work
• Understanding the Test Plan.
• Writing Test Cases according to the Functional Specifications and executing them to validate the Functionality and Transactions..
• Performed Functional & System Testing to check the stability of the Application.
• Test Execution and Reporting Defects
• Performed in Re-testing and Regression Testing
• Prepared Test Summary Report