Summary:

• Extensive background as a Business Analyst and Product Manager serving a dual role as the Lead Business Architect and Product Owner building software solutions for the Health Insurance Industry. Specifically in the areas of Sales Marketing, Enrollment, Product Management, Underwriting and CRM/BPM System design.
• Proven ability to identify key customer requirements and translate them into detailed product requirements for next generation products.
• Honest, dedicated, high-energy individual with a strong belief that a positive contribution leads to improved business operations results and profit margin.
• Proven ability to successfully manage the full product lifecycle of complex enterprise software solutions.
• Strong communication, organizational and interpersonal skills, creative problem solver and results oriented.

Professional Experience:

Confidential

• Working with various contractors during planning and renovation phase of the projects as well as City and Health Department officials to insure all codes are being met.
• As owner of a Historic Property in Manchester, NH, I've been renovating the building to support a small Diner scheduled to open in the later part of 2014 and a 2-bedroom apartment on the second floor.

Confidential

• Leader of cross-functional team including representation from development and documentation tasked with the definition and specification of requirements for new products and new features to existing products.
• Working with Customers, the Healthcare Division's senior marketing and R D teams, defined requirements and wrote stories for web based features that supported new functionality within existing products.
• Assist in the development of a Business Plan for the future of HealthEdge's web presence applications that wrapped around the organizations core enterprise-wide claims processing and billing system.

Confidential

• Utilize industry specific domain expertise to write requirements/stories that supported the design and develop world-class Solutions within the Pegasystems Healthcare and Insurance suite.
• Following Scrum methodology of agile development wrote and prioritized stories to support known business requirements and then worked with the development team to build new applications as well as adding new features to existing applications.
• Ran Scrum Sprints reviews at the end of every sprint with product management and often senior level management stakeholders to review progress made during the sprint, share the story backlog and potentially reprioritize requirements and stories.
• Contribute to product launch planning in coordination with other departments such as the marketing and documentation teams.
• Apply industry best practice principles, ongoing consulting services, and architectural advice to both new and established customers, as well as Pegasystems' project and product management teams, ensuring that optimal technical and industry specific design principals are utilized. Act as a reference point for other Pegasystems staff on key design and function/technical questions.
• Responsible for developing the vision for a product and communicating this vision to the development team.
• Support Sales efforts during demonstrations to potential Healthcare clients and responding to requests for proposal.
• Worked with new clients during the initial phase of requirements gathering to identify gaps between the client's requirements and the application purchased as well as educate the client on the features and benefit of the product they had purchased.

Confidential

Sales Marketing Operations

• Manage sixteen Account Management Representatives who service over 12,000 Employer Accounts, representing an annual premium of over 750 million. Department responsibilities included the retention of Health and other Employee Benefits to Large and Small Group Employers, and new sales of ancillary products to existing clients.
• Other positions with Blue Cross and Blue Shield include Manager of Business Unit that included New Sales, Underwriting Enrollment and Billing departments Senior Underwriter Senior Sales Executive Senior Account Retention Executive Small Group Sales Representative and Small Group Account Manager.
• Provide leadership and training to the Account Management team on issues such as Renewal processes, Underwriting practices and product simplification strategy.
• Responsible for the Corporate Membership Forecast for all lines of business.
• Responsible for the development and implementation of the Broker relationship strategy and Broker compensation program, Sales and Account Representative Territory management, internal sales compensation program, and overall distribution and marketing strategy.
• Lead the development and implementation team in designing a CRM solution spanning across multiple divisions of the organization including Sales, Underwriting, Product Management, Enrollment, Compliance and Fulfillment.

Confidential

Responsibilities included sales of individual Life and Disability Insurance products. Awards received for volumes sold resulted in attendance at three regional sales conferences and three national sales trips. Led the New England Regional district in sales during a 1987 campaign in which the district placed third in the nation for volume sold.