Program Manager Resume
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New, JerseY
SUMMARY
- PMP Certified Global Project /Program/Portfolio Manager with 15+ years of experience overseeing product development, IT strategy and project implementation on behalf of leading financial, technological, hospitality and manufacturing firms.
- Track record of successfully streamlining processes during Mergers and Acquisitions for global financial institutions.
PROFESSIONAL EXPERIENCE
Confidential, New Jersey
Program Manager
Responsibilities:
- Oversee product development of mobile business management tools for use on iOS, Windows and Android platforms.
- Create software development plans for applications, establishing product vision and defining mobile strategy.
- Lead development of two major applications, Project Portfolio Management and HR Information Management systems, enabling clients to manage tasks, meetings and employee delegation while tracking project status across platforms.
- Recruit and supervise global teams of IT specialists including Java, .Net and iOS Developers, QA Analysts and Testers.
- Managed all phases of projects, from initial blueprints through Quality Assurance testing in preparation for launch.
- Lead contract negotiations with property owners, vendors and contractors, ensuring optimal terms and profitability.
- Define roles and responsibility for all company positions, overseeing recruitment and training of personnel.
Confidential, New Jersey/Pennsylvania
Director of Operations /Portfolio Manager
Responsibilities:
- Served as Production Web Development Center Director development manager for leading digital franchising firm with global network of affiliates, serving as liaison with WSI franchise, ICs and partners.
- Worked directly with sales team, business owners, subject matter experts and compliance officers throughout development of project plans and testing strategies, overseeing 150 - 200 projects annually with budgets of up to $100,000.
- Managed Implementation of customized solutions and in-house products for clients, coordinating development of products and services integrating new web-based and e-commerce platforms, open source materials, Java and .Net technologies.
- Managed key projects for private firms, government agencies and NGO entities, collaborating with up to 100+ people to ensure profitability of affiliated franchises throughout North America.
- Performed product and service trainings for consultants, conducting seminars and webinars prior to product launch.
- Worked directly with Founding Partner to implement new offices overseas, ensure compliance with local regulations.
- Created blue prints for new products, tracking progress and ensuring on-schedule delivery of marketplace items.
- Successfully established global operations across the U.S. and India, working with North American headquarters to ensure the highest caliber of service for thousands of clients worldwide.
Confidential, New York, NY
Quality Assurance
Responsibilities:
- Worked directly with Treasury Department following merger between JPMorgan and Chase, overseeing recruitment and training of QA testing team while coordinating activities between internal and external partners.
- Led cross-divisional meetings to ensure team compliance with project plans and initiatives, managing testing of deliverables for Business and Technology departments which impacted thousands of consumers.
- Defined QA strategy for technology division of Treasury Department’s disbursements group, approving all test plans, migration strategy and conversion initiatives.
Confidential, Columbus, NJ
Director/ Program Manager
Responsibilities:
- Spearheaded development of Project and Productivity Management tools, from concept to prototype development.
- Authored guidelines of functional and technical design documents, defining and approving technical architecture.
- Defined Quality Assurance guidelines and project standards, developing testing strategy and plans for new products.
- Determined skillsets required for product development team, interviewing and training all project resources.
Confidential, New York, NY
Project Manager
Responsibilities:
- Developed key strategy and performance metrics used with over 300 external vendors, designing materials to measure performance of key accounts with government agencies and private vendors for Credit Suisse Y2K initiative
- Contributed to development of global re-engineering strategy for Citicorp’s E-Commerce division, developing project plans, reviewing and analyzing performance throughout streamlining of key business processes.
