OVERVIEW

• Experienced Business Process Professional and IT with Business Analysis, Technical Content Development, Project Management, System Testing, Instruction/Training and Reporting - in areas of CMMI, SDLC, ITIL, ALM, Logistics Engineering and System Development. Exceptional, proven record of accomplishment with internal and external programs for Commercial Enterprise, Sports Broadcasting, Department of Defense, US and State Government Systems.
• DEMONSTRATED STRENGTHS
• Business Analysis and Project Management.
• Engineering Logistics, Software and Hardware.
• Quality Process-Oriented, SLDC, ITSM, TQM.
• Effective Communicator and Relationship Builder.
• PROFESSIONAL TECHNICAL PROFICIENCY
• Expert Windows, Microsoft Office Suite Word, Excel, PowerPoint, Acrobat Pro, Publisher, Visio, Access, Corel, Project, Outlook, Visio, SnagIt, Logistics and Apple Products.
• Advanced Engineering Development, SDLC, CMMI, ALM, Status Reporting, Adobe Illustrator, Photoshop, RoboHelp, Rational Clearcase, Rational ClearQuest, Source Safe and SharePoint.
• Moderate Collaboration Software, SQL Server, Agile, Publisher, Framemaker, Pagemaker, HTML, XML.

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance/Custom Assembly Procedure Developer

• Produce consistent, standardized instruction sets that maximize quality assurance and process improvement yielding accurate assembly descriptions according to specific client requirements.
• Coordinate/interview engineers, technicians and subject matter experts to ensure/maintain highest standards.
• Write technical documentation and produce end-to-end documentation of all electrical, pneumatic, mechanical and sensor routing/connections between all equipment modules.
• Utilized engineering drawings and electrical/pneumatic schematics, 3D CAD models SolidWorks , custom specifications, sketches, notes, diagrams and specific photographs taken during module assemblies.

Confidential

Business Analyst/System Requirement Developer

• Worked in SMT's Engineering process coordinating/interviewing Network/Software Developers, Subject Matter Experts, Technical Managers, Vice-Presidents, and Account Managers to build, ensure testing scenarios and deploy proprietary systems/applications according to specific client requirements.
• In an AGILE environment - coordinated, elicited and documented all product technical requirement updates for migration to each software application/system release cycle and deployment to targeted clients.
• Authored all product technical manuals, custom instructions, network connection and installation guides, user/operator guides, web content and marketing materials for custom sports broadcasting/engineering systems.
• SMT major client-base includes NBC Sports Network, CBS Sports, NASCAR, ESPN, NBA, Raycom, NFL Network, Golf Channel and for broadcasts such as NFL Sunday Night Football, Tour de France, Pro Golf, Soccer, Pro Tennis, The Olympics, Horse Racing's Triple Crown, Pro Baseball, X-Games, Pro/NCAA Basketball and more.

Confidential

CMMI Business Analyst

• Lead the analysis, establishment, and development of Capability Maturity Modeling Integration program, designing/implementing General Dynamics I2 division process improvement, roles, policy, business procedures and detailed work flows.
• Gathered system requirements and produced detailed business workflow diagrams, use cases, RFPs, technical instruction sets, SOPs, software conversion documents, system design, migration/integration procedures, operation maintenance manuals, logistics engineering information data sheets, training presentations/training procedural manuals, and specific bill of material spreadsheets.
• Worked in General Dynamic's Engineering process interviewing/partnering with network/software/hardware engineers, program managers, and systems integrators across four partner companies.
• Performed as subject matter expert and documented disaster recovery procedures to prevent vital function loss - cold-start procedures with pre/post migration approach across four DoD urban combat IT systems.
• Established and documented Configuration Management, Project Planning, Requirements Management, Supplier Agreements, QA, Measurement and Analysis, and Project Monitoring/Control business guidelines.
• Performed as primary integrator/writer for all program engineering processes and development, SDLC, ITIL, system migration methodology/instructions, technical/risk analytic publications, QA/QC, UAT, engineering issue tracking, issue resolution and system configuration management.

Confidential

Microsoft Office Suite Application Instructor

Developed curriculum and conducted instruction on a wide variety of computer applications, webpage development, smart-home engineering technologies, software use, career counseling, and business-related subjects on Windows OS in classroom/computer lab to diverse audiences. Also performed in Colorado Community College System. Instructed Wake County teachers for attaining Teacher Renewal Credentials.

Confidential

Business Analyst

Engaged in content/instruction development, for LINS approvals, TIRS Technical Installation Reports , TIPS Technical Installation Plans , and ERP Hosting documentation Emergency Resource Planning hosting issues.

Utilized system requirements, test use cases, reports, procedures, and performed in client interface conferences and traceability matrix development with UK clients.

Developed and compiled MERPS Medical Emergency Response Plan templates for pharmacy programs.

Built excel formula spreadsheets providing archiving/issue tracking of each development stage.

Confidential

Business Analyst, Document Developer

• Performed business analysis and wrote custom system user guides, detailed help files, procedural training instruction sets/materials, standards/requirements, meeting minutes, graphics, and webpage content development. Produced all technical/engineering data materials delivered to NC State Highway Patrol.
• Performed as subject matter expert for system software testing/scripting regression, smoke, functional , developed user acceptance test cases/test plans, and wrote instruction/procedures for subsequent restart and system resume.
• The FuelTACS proprietary software system addressed 36 business units/sections that required my direct design involvement, system user acceptance testing through all application release/migration development lifecycles.

Confidential

Business Developer

• Nationwide coordination with engineering personnel, subject-matter experts, regional sales managers, and regional instructors.
• Wrote technical/engineering publications, engineering information/data dissemination, QA/QC and generated graphics for: sales and audio instruction curriculum, presentations, installation process training, and marketing.

Confidential

Senior Technical Writer

• According to specific requirements, performed technical writing, editing, and publication of numerous user guides, on-line documents, and training manuals.
• Generated marketing materials/presentations to showcase the new proprietary software application to end-users within the North Carolina Community College system.

Confidential

Business Analyst, Document Developer

• Developed engineering system processes, procedures and business rules, FAQs, software system restart/refresh procedures, and how-to/procedural instruction sets and all related documentation.
• Elicited requirements and coordinated engineering Joint Application Design sessions for software development between State Highway Patrol, stakeholders, and project software/network engineers.
• Instituted, developed instruction sets and stand-up presentations for engineering and business education to Highway Engineer Officers throughout North Carolina. Performed all technical writing, validation and classroom instruction of all proprietary software systems.