SUMMARY

• Over (5+) seven plus years of experience in Business Analysis with experience in implementation and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills
• Worked in diverse domains like Investment and Internet Banking, Commercial Lending, Mortgages, Insurance, Retail, Credit Cards, Billing
• Extensive experience in Gathering and Analyzing Requirements, modeling Business Process Flows, writing Business Requirements Document (BRD), Use case Specifications and Functional/Systems Requirements Specification (SRS)
• Proficient in Technical writing, Business writing, Business Process Modeling, BPM and Testing.
• Adept in creating Narrative Use Cases, Use Case diagrams, Sequence Diagrams, Activity Diagrams, Flow Diagrams and other related UML diagrams. Extensive knowledge experience using of Visio
• Organized many Joint Application developments (JAD), Joint Requirement Planning sessions (JRP), and Rapid Application Development (RAD) sessions with IT Groups and Conflict Management with Project team members
• Experienced in writing SQL queries for generating reports
• Extensive experience working on MS Visio, Excel, Power point, Word, Access and Outlook
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project
• Strong Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts
• Involved in training of end users. Documented Training Manuals for new product release
• Experience in handling offshore requirements and working for different time zones
• Excellent leadership and influencing skills to facilitate and cross - functional teamwork in a fluid environment
• Excellent analytical & problem solving skills and a team player with strong interpersonal and communication proficiency and a team-oriented individual with excellent interpersonal, planning, coordination, and problem-solving skills

TECHNICAL SKILLS

Operating Systems: Windows 9x/XP/2000/2003/Vista/7

Programming Languages: SQL

Business Modeling Tools: MS Visio, Rational Requisite Pro

Packages: Rational Complete Suite, MS Office, MS Visio, MS Project, MS Share Point

Testing Tools: Rational Quality Manager, Rational Functional Tester, Rational Performance Tester, QTP

Project Methodologies: Rational Unified Process (RUP), Software Development Life Cycle (SDLC), Agile (Scrum), Waterfall, RUP, RAD.

Bug Tracking Tools: Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SME’s
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure
• Worked with the Project Manager on various Project Management activities like Resource Planning, Resource Request, keeping track of Project Status, Deadlines, and Issues, Environment Request, and Compliance Issues and Lead the role
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
• Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process
• Managed day-to-day project activities and coordinate tasks with other teams
• Worked closely with the UI team to model the screens, which met User defined requirements and also company standards
• Performed GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
• Authored Business Requirement documents, Functional Specification Documents and delivered them on time
• Translated the requirements to the IT and web production teams in building their HTML for the projects
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using Rational Rose according to UML methodology
• Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio
• Defined testing objectives and verify requirements are testable
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro
• Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
• Involved in creating detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
• Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans, and developed different testing strategies like Black Box testing.

Environment: MS Office Suite, MS-Visio, Windows XP, Rational Rose, SQL, SharePoint

Confidential, Herndon, VA

Business Analyst

Responsibilities:

• Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements.
• Extensively worked with Project Manager to determine the current best practices for requirement gathering
• Performed GAP Analysis with the First Citizens Bank team to Identify and estimate the scope of the major definition, design, development.
• Conducted regular JRP sessions offshore and onsite meeting with the external Business team from First Citizens Bank to understand their product specifications/requirements
• Created and maintained an Issue logs to keep track of the outstanding issues and the requirements that were changing from time to time. Conducted weekly meetings with the client to discuss the same
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures
• Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word
• Created User Requirement Specifications (URS), Business Requirement Document (BRD) and Functional Requirement Specifications (FRS) documents
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational Rose so that developers and other stakeholders can understand the business process
• Involved in analysis of the technical specifications of the current system and the infrastructure needs, performed Gap analysis
• Experienced setting up test scenarios and executing on these scenarios and worked closely with testing team to make sure all the changes made to requirements documents are implemented in there Test Cases
• Set up definitions and process for test phases including Integration test, System test and User Acceptance Test (UAT)
• Conducted GUI testing, Functional Testing, Integration Testing, Performance and User Acceptance Testing on the application
• Extensively worked on Mercury Test Director for bug reporting/tracking
• Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project
• Conducted Training Sessions to familiarize users with system
• Participated in the User Acceptance Testing (UAT) with large cross-functional teams from First Citizens Bank

Environment: MS Office, MS Visio, SQL, SharePoint, UML, Test Director, .Net, MS Access

Confidential, Whitehouse, NJ

Business Analyst

Responsibilities:

• Conducted detailed Requirement and Gap Analysis interacting with business users, understanding their business processes, understanding their current IT architecture
• Developed an Implementation Business Requirement Document identifying the constraints in the existing architecture and suggested solutions to overcome constraints
• Conducted one to one sessions with subject matter experts to understand the current transaction system, then analyze and document the future transaction processing system
• Used Rational Requisite pro for the requirement management
• Involved in designing Use Case diagram, Activity diagram, sequence diagrams, collaboration diagrams using UML modeling tool Rational Rose and documented the requirements using Business Requirement Document (BRD)
• Worked with Information Architects and network administrators to help design and administer the architecture around the needs of the bank’s actual customers
• Worked closely with the core technical team. Participated in review meetings. Brought out several technical issues that needed to be plugged. Interacted with the user community to enhance understanding of the business solutions, project timelines and impact
• Involved extensively in Project Management activities right from planning and inception of the work, estimating resources, organizing the work, assigning tasks, and reporting the progress to the higher management
• Volunteered for the system monitoring, constantly monitored the new system and was an active part in reproducing and resolving the errors and issues that occurred during the implementation
• Tracked and identified project issues and obtained resolutions by understanding the business needs and risks and defining the out of scope requirements
• Authored test plan and involved in writing manual test scripts for the Internet banking application
• Worked with the testing team to create automated test scripts using QTP for running different Internet banking transactions.
• Facilitated UAT, coordinating large cross-functional teams situated Confidential different demographic locations for the final testing of the application in the production environment

Environment: MS-SQL, MS Office Suite, Rational Requisite Pro, Windows XP/2000/2003, Quick Test Pro, Java

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Interacted with the Business users, Tech Lead and Marketing Team in understanding their business processes, their legacy system and Data Model.
• Created Business Process Models to simplify the requirement specification, usage and deployment for business owners, managers, analysts and application developers.
• Acted as a liaison between the technical staff and the business users.
• Extensive use of MS Visio to design various web form layouts. Created process flows for the current and future processes.
• Performed detailed analysis of the current process to determine the total cycle time in logging a call and determined the non-value added steps that could be eliminated.
• Conferring with Business Users to Gather Requirements for the design and development teams
• Analyzing business requirements to develop User Requirements Specifications of the application
• Identifying and documenting UML Use Cases (with Use Case diagrams) and followed RUP methodology.
• Conferring with the design team to build prototypes
• Establishing and maintaining agreement with customers and stakeholders on what the system should do
• Use of Rational Rose to extend use cases beyond diagrams with sortable attributes, documents, and tractability.
• Preparing User Acceptance Test cases on behalf of the user
• Conducting knowledge transfers to the design, development and testing teams
• Validating the functional design of the application
• Managing Requirement Change Requests using Rational Clear Quest and doing an Impact Analysis
• Creating and maintaining the Requirement Tractability Matrix and doing a Gap Analysis

Environment: SDLC, Windows XP/2000, Oracle 9i, PL/SQL, MS Office Suite, Visual Studio, MS-Project, SOAP, HTML, XML, ATG Dynamo 6.3, Java, J2EE, JSP, Eclipse, SVN, Oracle

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Accumulated requirements from various departments through surveys and interviews.
• Conducted JAD sessions with management, users and other stakeholders for open and pending issues.
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio and MS Word.
• Planned and defined requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams and Activity Diagrams using MS Visio.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Created exceptions report which were then submitted to project lead and stakeholders on a regular basis.
• Performed manual front-end testing to check all functionalities of different modules.
• Suggested measures and recommendations to improve the current application performance.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing
• Assisted the System Analyst to document all custom and system modification after the issues and enhancements were satisfactorily solved.
• Created and managed project templates, use case project templates, requirement types and traceability relationships and managed the concurrence of the parties involved with respect to the evaluation criterion

Environment: MS Visio, MS Word, Rational Rose, Rational Clear Case, Rational Clear Quest, Rational Test Manager, Oracle SQL