PROFESSIONAL SUMMARY:

• Business Analyst/CSM with 9+ years of experience in the areas of Business Analysis, Requirements Gathering, Design, Quality Assurance Testing, User Acceptance Testing (UAT) & Training.
• Experience and Domain knowledge in Banking and Finance, Retail and E - commerce applications.
• Analyzed and synthesized results from Joint Application Development (JAD) session proposed alternative tasks and transform those into Business Requirement Document and Functional Requirement Document.
• Strong working experience in Software Development Life Cycle (SDLC) using various methodologies including RUP, Agile, SCRUM and Waterfall.
• Experience in interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD) sessions and Joint Application Review (JAR) sessions.
• Skilled in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, work flow diagram, Flow chart using different tools.
• Created various documents like Business Requirements Document (BRD), Functional Requirement Document (FRD), System Design Specification (SDS), Requirement Traceability Matrix (RTM).
• Experience in modeling AS IS and TO BE software applications.
• Ability to gather business and technical requirements from both formal and informal sessions and format them into formal documents by utilizing various software tools.
• Expert knowledge in MS Word, MS Excel, MS Projects, Power Point, MS Visio for documentation and analysis reports.
• Used RUP and SDLC methodology and managed the iterative cycles through an effective project plan created using MS Project.
• Skilled in performing business processes, identifying risks, impact analysis, creating UML Diagrams, work flow diagrams and flow chart diagrams using Microsoft Visio.
• Experience in writing SQL query for Data Analysis and QA report testing.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Experience in performing Gap Analysis, Feasibility Analysis and SWOT Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Experience with different testing techniques such as System testing, Regression Testing and User Acceptance Testing.
• Experience working with Data Mapping for data element mapping between two distinct data models.
• Experienced in Business analysis, Risk analysis, GAP analysis and Project Planning.
• Experience in developing mock-up screens and wire frames using Snag It and Axure Pro.
• FacilitatedChange Management across entire process from Projectconceptualization to Testing through Project Delivery, Software Development and Implementation Managementin diverse Business and Technical Environments.
• Experienced in using Reporting tools like SAP Business Object-Web Intelligence and Crystal Reports.

TECHNICAL SKILLS:

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Market Research Analysis.

Modeling & Designing Tools: MS Visio, SnagIt, Axure: Pro., UML,BPMN ( Business Process Markup Notation)

Testing Tools and Clients: Jira, HP Quality Center(QC)

SDLC Methodologies: RUP, Waterfall, Agile, SCRUM

Operating Systems: Windows XP/NT, VISTA.

Languages: HTML, XML, CSS, Java Script

MS Office: Excel, Word, PowerPoint, Outlook, MS: Projects

Databases: Oracle 8i/9i/10g, SQL Server 7.0 & 2000, Access 2000, MySQL

DB Tools and Editors: Toad, Squirrel, Text pad, First Object

Reporting Tools: SAP BO: Web Intelligence, Crystal Reports

PROFESSIONAL EXPERIENCE:

Business Analyst/Scrum Master

Confidential, Mclean, VA

Responsibilities:

• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams, State chart Diagrams, Sequence and Robustness Diagrams using UML (IBM Rational Rose).
• Worked as SCRUM Maters for the Team. Scheduled daily SCRUM meetings with team, updated SCRUM backlogs and SPRINT backlogs and created SCRUM burn down charts for every SCRUM.
• Collaborate with EDI team on revenue cycle improvement opportunities
• Provided assistance with monthly data extractions and imports utilizing Microsoft Access, Excel and SQL.
• Involved in GAP analysis of 270 and 271 transactions from EDI X12 4010 to EDI X12 5010.
• Involved in mapping data for various partners and clients transmitting EDI 837, 835, 270/271.
• Done claims processing, benefits, provider reimbursement, provider set, billing and accounts receivable.
• Designing the Business Requirements Document and working with system developers to ensure that the requirements are effectively communicated and well understood.
• Recognized as Subject Matter Expert (SME) for HIPAA, X12, trading partner management and healthcare related questions by internal team and clients (focused primarily on claims and acknowledgement transactions)
• Developed translation programs for several EDI transactions (270/271, 276/277,834,820, 997)
• Analyzed business requirements, developed detailed Test Plans and Test Cases.
• Performed and coordinated System testing, Regression testing of various builds during integration, Performance and User acceptance testing using Rational Test.
• Proficient in testing ANSI X12 version 4010 EDI transactions and Eligibility (270, 271, 276, 277, 278, 834, 820, 837 I/P, 837D, 835 remittances and NCPDP claims).
• Supervised all pertinent project management processes: Business processes, User Acceptance Test, Test scripts, Test results, End user training, oversaw documentation; Established regularly scheduled project team meetings milestones.

Business Analyst/Scrum Master

Confidential

Responsibilities:

• Worked as SCRUM Maters for the Team.
• Performed GAP analysis for the application to identify the AS-IS and TO BEbusinessprocess to improve the process in the project and translated it to product backlog.
• Identified relevant issues, propose, recognize alternatives and presented this in a logical and objective manner.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Used Visio to createBusinessProcess Flow, Use Cases, Activity Diagrams, Sequence and ER Diagrams.
• Scheduled SCRUM meetings with team, updated SCRUM backlogs and SPRINT backlogs.
• Created Mock-up forms in MS Access for better visualization and understanding of the software solution.
• Regularly worked with the Content Management Application and Content Display Management teams.
• Assisted System Analyst to document all custom and system modification and notify problems to appropriate software development team for fixes.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Authored progress and completion reports which were then submitted to project management on weekly basis.
• Prepared test cases and test plans and carried out the UAT as per the perspective of the users.CoordinatedUAT of the productwith Business Users UsedMS Project for status reporting and planning.
• Planned and facilitated JAD sessions focused on functional areas of the claim life cycle and created the functional requirements specification from the business requirements.
• Served as a subject matter expert for end to end claim processing: First Notice, Assignment, Evaluation, Settlement, Recovery and File Review.
• Partnered with claim service teams to understandbusinessobjectives, technical and integration requirements based on all functional areas of the claim life cycle.

Business Analyst/Scrum Master

Confidential

Responsibilities:

• Reviewed and analyzed the business requirements document (BRD) to derive the functional specifications document (FSD) and assisted in the preparation of System Requirement Specifications.
• Responsible for gathering requirements from users and performing data mapping on the application and testing the application as per the specs.
• Prepared Use Case scenarios for a clear understanding between the vision document and stakeholders using MS Visio.
• Created Use Case Models and System Specification Document using Agile Methodology
• Using GAP analysis, reviewed high level company processes, identified gaps that require operational change in order to optimize the proposed system solutions.
• Responsible for validating the defect fixes and new changes after Production implementation.
• Maintained the Requirements Tractability Matrix (RTM).
• Used the guidelines and artifacts of Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the SDLC and handled quality control and delivery management.
• Participating in Story sizing sessions to understand change in Business functionality and its impact for effort estimation
• Involved in Requirement gathering and Analysis using Technical Functional Specification Documents
• Performed end-to-end testing on the release version of the software application and detected GUI bugs.
• Tracked bugs using Quality Center and performed regression testing of the entire application once the bugs are fixed.
• Generated various metrics of project to Program Management team and responsible for Issue reporting and resolution.

Business Analyst

Confidential, NJ

Responsibilities:

• Reviewed and gathered requirements from theSubject Matter Experts (SME)and Business Partners using various elicitation techniques and createScope Management Documents,Business Requirements Document (BRD) and Functional Requirement Document (FRD).
• Created artifacts such asUse Cases, Prototypes, and Business Flows and Work Flow diagramsfor effective plans.
• Gathered business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Wrote requirements test plans shepherdinge-Commerceplatform through development.
• Loaded and managed the business, system and data requirements using Microsoft Officeand RM Track.
• Execution of merchandising and marketing campaigns for ourretailpartners.
• Maintainingecommercepromotion schedule and manage theimplementation of promotions across theecommercesites.
• Responsibilities include hands on assisting and coordinating with delivery;business/process analysis, vendormanagement, proposal, activity definition, resource estimating, schedule development/control, cost estimating and control, budgeting, performance reporting, teammanagement, and risk management.
• Performed business processes, identified risks, impact analysis, UML and flow charts diagrams using Visio.
• Performed in-depth GAP Analysis on the requirements, identified and documented the GAP Analysis.
• Managed changes in requirements using a Change Control process.
• Documented and analyzed defects usingRTM Track.
• Wrote detailed requirement for System Enhancement and making high-level flow charts.

Business Analyst

Confidential, Hopewell, NJ

Responsibilities:

• Performed overall business analysis and impact study to document the business lines and general functions to be supported by the project, enabling client to validate cost and resource assumptions regarding the system.
• Supervised and managed projects from inception to implementation, ensuring that project management methodology is followed throughout the project lifecycle.
• Worked with Business Systems Analysts, Managers, IT professionals and Senior Management to ensure that projects are properly defined and deliver expected efficiency gains, revenue enhancements, increased customer-service levels and/strategic advantages.
• Participated in the development of project documents including: design specifications, use cases, project plans, status reports, etc. using established methodology deliverables.
• Prepared detailed implementation plan for the Project, based on which defined roles, responsibilities and milestones.
• Performed standard Management tasks including Performance Reviews, work assignment, and counselling.
• Participated in meetings at the operational and project level, provide continuous feedback on project status; offering constructive options to ensure project tracks to original expectations.
• Identified resources and scheduling conflicts; change in project scope; function as an escalation point to keep all parties aware of overall project impact, facilitating management decisions at the earliest possible time.
• Assisted with the development of metric measurement and reporting to identify Change Management trends along with recommending plans to remedy trending issues.
• Managed conflict and negotiate resolution by identifying business risk and recommend options to business stakeholders to make sound business decisions.
• Translated Technology issues into business terms for higher management.
• Developed overall aggregate planning to support aggressive growth targets.
• Developed and implement streamlined processes and key KPIs to reduce cost and increase customer loyalty.
• Worked with business clients and other infrastructure groups to resolve business and systems issues.

Environment: UML, Rational Rose, Rational Clear Case, MS Word, MS Excel, MS Visio.