SUMMARY:

• Over Seven Years of experience working in Telecom, Finance, Insurance and Healthcare industries as a Business Analyst, Quality Assurance Analyst and Project Coordinator along with the skills of Business Intelligence and Business Processing and Modeling.
• Strong subject matter expertise in Telecom, Management, Insurance and Health Care industries.
• Extensive experience to analyze and document business requirements and system functional specifications including use cases.
• Extensive experience in design, development, implementation and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• Proficient in customizing already existing business practices, workflows, activities and deliverables/artifacts and maintaining the Product backlog.
• Experience in writing Request for Proposals (RFP), Statement of Work (SOW) and Standard Operating Procedures (SOP).
• Object Models during the analysis using rational tools.
• Prepared UAT Materials, including the UAT Process, UAT Test documents which included step - by step process for UAT as well as all the tests that covered all requirements.
• Interacted with the users and logged the defects and enhancements from the UAT
• Proficient in creating User Stories, Use Cases, Use Case Diagrams, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, Class Diagrams and Call flow Diagrams
• Proficient in Object Oriented development processes UI/UX and expertise in UML in implementing Use Case Model, Analysis Model, Design Model, Implementation Model, Use case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, and Activity diagrams), and Class Diagrams using Rational Rose and MS Visio.
• Excellent people skills to foster environment that supports teamwork, with continuous improvement & innovation, with an excellent track record of meeting the corporate objective
• Provided Traceability across the project by Analysis, Coordination and Review of project elements involved in traceability including requirements, testing artifacts, End-user support documentation and materials.
• Formulated Test Plan and Test Cases based on the Design Document and User Requirement Document.
• Working knowledge of SDLC (Waterfall and specially Agile) methodology and project life cycle.
• Excellent knowledge of UML, Rational Rose, Telelogic Doors, and Clear case
• Excellent analytical, communication, time-management, organizational and presentation skills.
• Working knowledge of Pre and Post-Implementation activities and deliverables.
• Involved in various activities related to Software Release Management Cycle.

TECHNICAL SKILLS:

Languages: C, C++, Java, HTML, Microsoft .NET

Modeling Tools: MS Visio, Rational Rose

Reporting Tools: Crystal Reports, Cognos, SAP Business Objects

Requirement Tools: MS Office Suite, RequisitePro, Lotus Notes, SharePoint, Jira

Application/Tools: Mercury Quality Center, QTP, Primavera

Databases: Oracle 8i, MS SQL server, MS Access, IBM DB2

Web Technologies: ASP, JavaScript, HTML, XML and FrontPage

Operating Systems: Windows 95/98/NT/2000, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington-IL

Business Analyst

Responsibilities:

• Involving in conducting team meetings (JAD session using Agile/Scrum) to gather requirements from stakeholders such as Business SME. Also, conducted interviews with SME.
• Finalizing Requirement Scoping and identifying high priority requirement for implementation with the business users, core team & management.s
• Wrote User stories and managed Product backlog throughout the process.
• Worked with Data Designers and Data Base Administrators in deployment of DB changes within the organization in data modeling hierarchy.
• Developing Use cases, process flow charts, Call flow diagrams including activity & sequence diagrams, mockup screens
• Performing Data flow analysis & Gap analysis with UML using MS Excel, MS Visio.
• Involved in the development of source to target data mapping for the source elements and involved in creating transformation rules as per the business need.
• Translating user requirements into High Level Design Document for communicating to technology team.
• Assisting the QA team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered as per Business needs.
• Conducting User Acceptance Testing & created artifacts for the enhancement.
• Working as Project Coordinator and keeping the track of Software Release Versions.
• Facilitating review meetings with core team to ensure that the project was implemented within the specifications of the business need. Generated reports and guidelines for the management using MS Excel, MS PowerPoint etc.
• Tracking change requests for enhancements or defects introduced by business team.
• Involved in creating Implementation deliverables like Implementation test Plans, Implementation Plans, IT Solution etc.
• Involved in Software Deployment Activities like: Implementation tasks, checkout tasks, backout tasks etc.

Environment: Windows XP, MS-Office, MS-Visio, DB 2, HP Quality Center, UNIX, Informatica, HP Service Manager, Agile, Lotus Notes, SQL and Primavera, Cognos and SAP Business Objects.

Confidential, Seattle/Bothell-WA

Business Analyst

Responsibilities:

• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development process that is deployable throughout the enterprise using iterative and incremental development lifecycle.
• Performed feasibility and GAP analysis.
• Hosted multiple requirements gathering sessions with multiple Stakeholders, Business Users and Subject Matter Experts.
• Created Business Requirements Documents and Functional Requirements documents.
• Conducted and attended JAD sessions with IT development team as well as daily and weekly meetings with SMEs and Business Sponsors in Agile (Scrum) environment.
• Hosted JAD sessions to help Technical team understand the business requirements from a technical standpoint.
• Prepared and reviewed the Business Requirements and Functional Specification requirements of the applications.
• Performed Functional and User Acceptance Testing.
• Reviewed Client requirements to perform end user testing and validation of the applications.
• Analyzed the system, involved in all phases of testing from installation to deployment.
• Prepared User stories, Use Cases, Test Plans, Test Cases and Test Scripts and maintained product backlog.
• Designed and developed Use Cases, Activity Diagrams, Call Flow Diagrams, Sequence Diagrams, OOD (Object Oriented Design) using UML and Visio.
• Involved in different phases of testing like Integration, System and User acceptance.
• Involved in applying and implementation of improve systems to meet the business requirements of customer.
• Ran test scripts, report bugs, did regression testing and documented the output.
• Reviewed the system level test cases written by the testing team and prepared the UA test cases for end-user testing using Rational Test Manager.
• Mapped test cases according to requirements.
• Did parameterization and Re-testing to confirm the functionality.
• Reported progress to Project Manager on daily basis.
• Ensured that the application met end-user and management expectations.
• Used Confidential in house reporting tool for reporting.

Environment: Windows, HP Quality Center, QTP, MS Visio, UML, MS Office Suite, SharePoint, SQL and Primavera.

Confidential, Los Angeles-CA

Business Analyst

Responsibilities:

• Facilitated JAD sessions between the business users and analytics tool vendors to understand the Business requirement documents.
• Acted as the primary liaison between Business and IT Development teams.
• Conducted detailed and comprehensive business analysis by working with the client, IT staff, supervisors, and end-users, in order to identify system and operational requirements and improvements in Agile environment.
• Prepared reviewed and analyzed the Business Requirements documents, Functional Specification document of the core application and developed User stories.
• Analyzed and studied the impact of new system implementation on existing system.
• Performed Integration, Functional and User Acceptance Testing.
• Performed validation, run test scripts and documented the output.
• Participated in all phases of the SDLC.
• Understood the As Is system and developed the To Be system concept and also prepared the System Process Maps.
• Designed the process flow diagrams for flow of information and reported creation process.
• Involved in defect review meeting and wrote product documents.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
• Prepared UAT Materials, including the UAT Process, UAT Test document which included step-by step process for UAT as well as all the tests that covered all requirements.
• Interacted with the users and logged the defects and enhancements from the UAT.
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Created test scenarios for Unit, Regression, Integration as well as Back-end and GUI testing.
• Involved in analysis of Test Plans and Test cases, detecting bugs in the system, preparing the Defect reports using QC interacted with developers for Debugging.
• Wrote basic SQL statements to extract data from the Tables
• Created Requirement Traceability Matrix and mapped test cases according to requirements.
• Did parameterization to accurately emulate the real user behavior.
• Reported progress to management, reported bugs and did regression testing.
• Assisted execution of test data and test cases.

Environment: Microsoft visual Studio, C, Windows XP, HP Quality Center, QTP, SQL, MS Office Suite and Primavera.

Confidential, Chicago-IL

Business Analyst

Responsibilities:

• Analyzed end users hierarchy charts and designed and customized data flow diagrams to make it suitable for the developing team to understand and to configure according to the requirements.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Used MS Visio for Process modeling and Business Process and Call flow diagrams.
• Extensively involved in regression testing during various phases of the application.
• Prepared, reviewed and analyzed the business requirements of the application and developed test cases for each requirement
• Documented the process to perform functional testing of the application.
• Developed on overall project plan and implementation schedule through consultations with project team, management, employees and external consultants.
• Understood the As Is system and developed the To Be system concept and also prepare the System Process Maps.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project
• Designed the process flow diagrams for flow of information and report creation process.
• Proficient in discussing and defining project, did Gap Analysis with the clients from both a business and technical perspective.
• Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping.
• Prepared testing documents before and after validating the source to target data.
• Prepared Test Data and use the same to execute and pass test cases.
• Involved in creating test plan with other team members.
• Documented every possible defect and forwarded it the concerned department.
• Attended status meeting with Developers, Project manager, and other Business Analysts to discuss the bugs, defects, fixes and overall testing status.
• Involved in defect review meeting and wrote product documentation
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end and GUI testing.
• Involved in analysis of Test Plans and Test cases, detecting bugs in the system, preparing the Defect reports using QC and interacted with developers for Debugging.

Environment: Windows 2000, MS Visio, MS Project, MS Office Suite.

Confidential, Reston- VA

Business Analyst/ Quality Assurance Analyst

Responsibilities:

• Reviewed business requirement documents to document business rules.
• Involved in writing the Test Procedure document for the application.
• Created the strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC).Created Test plan and Test cases and registered the expected results.
• Performed feasibility and GAP analysis.
• Hosted multiple requirements gathering sessions with multiple Stakeholders, Business Users and Subject Matter Experts.
• Created Business Requirements Documents and Functional Requirements documents.
• Hosted JAD sessions to help Technical team understand the business requirements from a technical standpoint.
• Created functionality test cases after establishing critical values and workflow.
• Involved in updating the Test Procedure document, iteratively, whenever a Change Request is done.
• Involved in System, Functional, Integration, Regression and User Acceptance Testing.
• Helped in writing Test Plans, Test Cases and Test Scripts for some of the modules of the application.
• Used strong technical ability and established quality standards to verify and validate assigned software products, components, or function sets throughout their development cycles.
• Tested the system using SQL commands for back end testing on the database.
• Identified and documented all the defects to ensure application software functionality for present as well as future builds.
• Performed Production Checkout testing with the help of Business Testers.
• Tracked and reported the defects using Test Director.
• Interacted with Development team and Business Analysts to ensure overall quality of the software.

Environment: Microsoft visual Studio, C, Windows XP, HP Quality Center, QTP, MS Office Suite