SUMMARY:

• Multi - cultural experience around 7 Years with strong Business Analysis with SFDC expertise and understanding of software development life cycle and quality management methodologies
• Proactive and self-motivated professional who has analytical, problem solving skills and result-oriented outlook while gathering requirements & implementing it
• Conspicuous leadership skills to lead a project when situation demands and guide or train team members to achieve project goals within established timeline
• Articulated communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills; and interacting effectively with customers, sales staff, and technical/engineering teams; adept at delivering presentations and demos
• Exceptional ability to build productive relationships with cross-functional teams, colleagues, clients, and vendors across all functional and technical disciplines, providing accurate and detailed business analysis
• Extensive experience with Salesforce.com CRM platform, Finance, Insurance domain, Credit/Debit Card domain, Mortgage domain, Banking and also strong fundamental understanding of healthcare applications
• 4 years of Salesforce administration and customization that includes data validation, sales, marketing, customer service and support development
• Highly sophisticated experience in all the phases of software development cycle including requirements gathering, application design, testing, integration and implementation of the project
• Extensive experience with requirement elicitation techniques such as use cases, JAD sessions, brainstorming, focus groups and surveys

PROFESSIONAL EXPERIENCE:

Confidential, Oak Brook, IL

SFDC Business Analyst

Responsibilities:

• Demonstrated robust ability to an analyze data; provide business insights and suggestions to the business partners while working on multiple projects in the fast pace Agile environment
• Led daily scrum meetings, sprint and review meetings; managed offshore team, external vendor relationships to maintain project alignment and clear communications; thoroughly documented user stories, use case diagrams and process maps
• Worked as Salesforce.com Admin performing detailed analysis of business requirements and designed the solution by customizing different Salesforce objects
• Experienced in creating public groups, custom profiles, role hierarchy, and user management; created roles, email templates, workflows, workflow actions and approval processes
• Extensively worked on configuring Salesforce.com and analyzed organization processes to meet the business requirements
• Created custom objects, custom tabs, page layouts, custom fields, reports and other components as per the application requirements
• Highly knowledgeable in customizing various standard objects like Accounts, Contacts, Products, Cases, Leads, Reports and Dashboards.
• Worked on defining the batch process to push data from SFDC to an on premise SQL Server data warehouse using Informatica Cloud as well as Informatica Power Center
• Exhibited creative thinking and innovative approaches to formulate solutions to the most challenging situations during the portal development and enhancement.
• Worked with technical team to transform and develop new requirements into Salesforce.com design and implementation.
• Facilitated multiple business discussion meeting with directors, and vice presidents to promote new business opportunities that are designed to improve customer relationships and return of IT investments
• Created training materials and documentation for Salesforce.com users; trained new end users on Salesforce.com and related applications
• Created standard and custom Reports with cross filters; Configured report folders for different user roles based on the organization requirements
• Performed the system integrated testing (SIT) to ensure the quality of the product and lead live user acceptance testing (UAT) with business partners across the globe for every sprint

Environment: MS-PowerPoint, MS-Excel, MS-Word, MS Visio, SQL, Rally, Salesforce.com CRM, Dashboard, Reports, AppExchance, Apex.

Confidential, CA

SFDC BA/Admin

Responsibilities:

• Proficiently documented detailed design analysis and requirements according to corporate standards and IT Best Practices on Claims application and Loss reporting system that catered to customers, agents and claims representatives needs
• Proactively worked with special investigations officers' to elicit business requirements on designing their work queue with supporting artifacts such as process models, and UML diagrams
• Monitored the company's Salesforce CRM application; Created workflows for automated lead routing, escalation and email alerts
• Hands on experience in creating Profiles, Roles based on Organization role hierarchy and implemented Record - Level and Field-Level security and configured the sharing settings
• Worked with business to define email templates to be used for various approval process email notifications and escalation emails
• Based on user stories, defined the custom objects and relationships that needed to be set up for Insurance policy and carrier objects; worked with business to define a custom lead scoring module in Salesforce using Custom objects, visual force pages, batch apex, outbound messages
• Translated Insurance Agents' specific business requirements to functional specifications with mock-screens, and work flow sequence diagrams to aid the effective development & enhancement of disparate reporting process
• Accountable as key analysis resource for web applications that involve lines of business such as Auto, Homeowners, Commercial property and Marine to provide expertise and possible solutions to resolve IT application related business needs
• Partnered with Technical team, System Architects, Application Developers and Quality analysts for successful planning and implementation of the project within established timeline and supported user acceptance testing with the business users and other test events
• Prioritized multiple work activities regularly and provided status reports consisting project goals and accomplishments of every project to the managers
• Proactively involved in software development lifecycle such as applications development, logical design, and software/data design and standards

Environment: MS-PowerPoint, MS-Excel, MS-Word, MS Visio, Siebel 8, Oracle, Salesforce.com & QC

Confidential, Burbank, CA

Sr. Business Applications Analyst

Responsibilities:

• Proactively worked with the business users to develop business functional requirements with application specific research and analysis; Promoted business relationships with vendors and justice partners; Defined and documented system integration requirements for specific implementations
• Worked with other Sr. Business Analysts to elicit requirements on Felony, Misdemeanor and Infractions (FMI) section of the project by facilitating meetings with the staff such as attorney and jury members
• Worked with Product Assurance Manager to gather User documentation guide for CCMS configurations setup for different courts throughout California
• Performed end to end application testing for e - Filing and Judicial Partner web services; Reviewed inbound and response XML for thorough understanding of the work-flow and to create defects
• Participated in region-wide trainings for systems deployment such as multi-tier, distributed and client/server system architecture and development principles, and internet/intranet application delivery mechanisms

Environment: MS-PowerPoint, MS-Excel, MS-Word, MS Visio, Notepad++, QC & QTP

Confidential, Agoura Hills, CA

Systems Analyst/ CRM Analyst

Responsibilities:

• Responsible for creating high level requirements document, use cases, use case diagrams and process flow for medium to large sized projects
• Gathered requirements of the projects by closely interactive with line of business, vendors, developers, testing analysts and other business partners
• Thoroughly and clearly translated business requirements to functional requirements documents with supporting mock - screens and work flow
• Facilitated many meetings to review and clarify requirements document with Developers, testing analysts and business units
• Created extensive use cases for every functionality that required meticulous quality assurance testing in order to evade defects
• Worked closely with technical managers and leaders, developers, testing analysts to achieve project goals within established timeline
• Created SQL queries to retrieve and reconcile data from the database systems; retrieved and reviewed xml files using XML Spy to verify loan information
• Facilitated and participated in many peer-review meetings for the project requirements document with other system analysts and developers
• Assisted technical development managers and leaders to create work orders and collect time tracking for every project using time tracking tools such as Viper and Clarity
• Regularly gathered and provided status reports consisting project goals and accomplishments of every project to all levels of managers
• Created training materials and documentation for Salesforce.com users; trained new end users on Salesforce.com and related applications
• Customized Salesforce.com application per user needs; Managed permissions to communication templates based on Profiles

Environment: MS-Suite, MS Visio, Snag It, UML, Salesforce CRM, Chatter, Viper, Toad, XMLSpy, Sharepoint, Clarity

Confidential, St. Louis, MO

Sr. Business Analyst

Responsibilities:

• Extensively worked with multiple Business Owners at different time zones to gather the intricate requirements that involved complex MasterCard application analysis with complex technical details
• Proactively initiated and facilitated business meetings, requirements review, JADs, testing status calls and status meetings with multicultural members
• Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools
• Took on multiple roles such as Lead Business Analyst, Test - Coordinator, Tester and also smoothly managed customer relationships throughout the project lifecycle
• Led many training sessions on different tools and applications among different members in the organization and created many user guides for trainings
• Efficiently created some of the significant artifacts such as high level and detailed requirements, test strategies, test plans, test cases and transition plans
• Thorough understanding on CRUD, tables, view; generated ad hoc reports using system data sources and reporting tools SQL and Crystal Reports
• As a test-coordinator created test cases, created and executed SQL queries and stored procedures to reconcile data, provided functional support during testing and managed defects/issues throughout project implementation
• Consistently demonstrated the capability of efficiently working on multiple projects with different hierarchy of professionals such as Owners, Leader, Project Managers, Testers, and Vendors and at different stress-levels

Environment: Lotus Notes, MS-PowerPoint, MS-Excel, MS-Word, MS Visio, MS SQL, Changepoint, Toad, Widgets, Web Services, JAVA Apps, QTP, Quality Center, GSM, UML, Crystal reports