SUMMARY

• Highly experienced and distinguished consultant with extensive experience in Business Analysis, Process Engineering and Process Re - engineering with over eight years of experience in various sectors.
• Strong work experience in Business Process Analysis, Process Mapping, identifying Current State and suggesting Future State of process.
• Highly motivated team player with excellent communication, and interpersonal skills, always willing for challenges and oriented towards achieving project quality goals. Built profitable, mutually beneficial long term relationship with clients and in-house users.
• Ability to lead and mentor cross-functional teams. Highly proficient in working with users and stakeholders to gather requirements analyze them and subsequently use design tools to model the requirements. Successfully managed small, medium and large sized projects.
• Exceptional ability to build client relationships through frequent meetings, one on one interaction, and/with ability to converse with all facets in the client organization by utilizing elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit and risk analysis.
• Full understanding of Rational Unified Process (RUP) using Rational Rose, Requisite Pro, Test Manager, Unified Modeling Language (UML), and SDLC.
• Assisted Project Teams in preparing technical design documents Software Requirement Specifications (SRS), User Interface Design, designing of Application Architecture & Database Modeling.
• Experienced in conducting Rapid Application Development (RAD) and Joint Application Development (JAD) sessions to converge early towards a design acceptable to the client and feasible for the developers and to limit a projects exposure to the forces of change.
• Strong knowledge/experience in conducting GAP Analysis, User Acceptance Testing (UAT), SWOT Analysis, and Cost Benefit Analysis.
• Maintained extensive traceability tree (across all deliverables) in Requisite Pro for change and version control. Extensively used Rational and HP Tools for documentation, functional, integration and performance, visualization and test script analysis.
• Analyze risks such as Interest Rate Risk, Default Risk, Volatility Risk, Market Risk, etc, associated with instruments in various markets.
• Capable of understanding and communicating strategic and tactical business requirements to technical personnel, and technical challenges to senior business leaders.
• Working experience with SAP environment using FI/CO and MM Module.

TECHNICAL SKILLS

Methodologies: Waterfall, RUP, UML. Agile, Full SDLC.

Project Management: Microsoft Project, Microsoft Office suite. MS SharePoint

Business Modeling Tools: Microsoft Visio. Rational Rose.

Change Management Tools: Rational Requisite Pro, Clear Quest, Test Director.

Version Control Systems: Rational Clear Case.

Testing Tools: Rational Enterprise Suite, (HP) QC, Test Director.

Operating Systems: Windows Family, MS SQL

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Identified Stakeholders vision, key requirements, objectives, and scope of work in terms of channels/organizations, processes, systems, products and initial assessment of risks and efforts.
• Conducted JAD sessions with Management and SMEs to gather detailed requirements, writing use cases, BRD’s, executive dashboards, vision statements.
• Participated in Business Requirement gathering sessions with PWC Consulting team to analyze data mapping issues.
• Worked alongside Users/SMEs to recommend and gather low-level business processes and convert them into technical requirements for the development team, at various stages of the SDLC.
• Developed Business Requirement documents and translated the same into High Level Design and Detailed Design Documents for Development team.
• Carried out gap analysis, on as is and to be systems, and identified places where enhancement are needed.
• Managed Business Change Requests. Worked in an offshore - onsite model.
• Assisted with user testing of the system, developing and maintaining quality procedures, and ensuring business standards.
• Provided leadership and guidance to team members.

Confidential - Irving, TX

Business Analyst

Responsibilities:

• Worked on developing a web based business process modeler application that provided tools to model, analyze, simulate and improve business processes.
• Gathered, analyze, organize and documented business and functional requirements as well as participate in design meetings.
• Facilitate weekly validation sessions and worked alongside users to recommend and gather low level business processes.
• Interviewed users and documented workflow requirements and specifications.
• Supported and uploaded requirement documents into Requisite Pro for better version control.
• Interviewed and documented data flow diagrams
• Developed Business case to demonstrate project cost benefit and business processes improvement.
• Developed Use Cases and business rules needed to design and implement the business process modeler application.
• Identified Stakeholders’ vision, key requirements and objectives.
• Identified scope of work in terms of channels/organizations, processes, systems, products and initial assessment of risks and efforts.
• Conducted JAD sessions with Management and Users to gather and document detailed requirements.
• Managed Change Requests via the company stipulated Change Management Process.
• Developed process flow diagrams to document and present to business users.
• Interfaced and reported to upper management on Project Milestones.
• Manage Change Requests via the company stipulated Change Management Process.
• Managed, analyzed and authored project deliverables such as Business Cases, BRD’s, Use Cases.
• Lead facilitator in requirement gathering and weekly validation sessions and worked alongside Users/SME’s to recommend and gather low-level business processes and convert them into technical requirements for the development team, at various stages of the SDLC.

Confidential - Richardson, TX

Business Analyst

Responsibilities:

• Worked as a business analyst gathering requirements, writing use cases, BRD’s, executive dashboards, business requirements, vision statements as needed.
• Identified Stakeholders’ vision, key requirements and objectives, and scope of work in terms of channels/organizations, processes, systems, products and initial assessment of risks and efforts.
• Conducted JAD sessions with Management and SMEs to gather and document detailed requirements.
• Design Prototypes of UI and its required functionality for Business Users and Development team.
• Demonstrated expertise in change management and version control practices.
• Developed and demonstrated prototypes of proposed application screens. Facilitated collection of functional requirements from system users and preparation of business requirement documents.
• Developed UML diagrams to document and present Process Flows to business users.
• Manage, analyze and write project deliverables such as Business Cases, Business/Systems Requirements.
• Supported Metro’s Billing Program Management team in leading requirements gathering sessions, creating business requirements, use cases, and end-to-end business process flow diagrams.
• Performed workflow analysis and developed action plans and processes in coordination with the management team for integrating activities and optimizing department resources to meet major goals and objectives.
• Review business requirements to determine feasibility and create functional specification documents (FSD) for technical solution.
• Extensive interfacing and reporting to upper management on project milestones and performance metric reporting.
• Maintain formalized channels of communications with product management and implementation.
• Ensure the solution meets business requirements and adheres to quality policies and procedures, also gathered and managed detailed business requirements for new functionality.
• Worked with SME’s to identify and understand source data systems and mapped source system data to data warehouse models.

Confidential - Dallas, TX

Lead Business Analyst

Responsibilities:

• Lead Business Analyst for the E-commerce enhancement project and to develop BRS’s, FSD’s and SRS’s for bi-directional communications, leveraging the networks and developing a common rules engine for the different systems involved.
• Identified and involved all key stakeholders, contributors, business, operations and technical resources that must participate in the project and ensure that contributors complete assigned tasks within the parameters of the project plan.
• Developed a project overview detailing the goals and intents of the POS simplification initiative.
• Defined project impacts, conditions, business rules, business requirement, system-specific rules and user interface requirements.
• Developed a cross-channel customer work stream to define a consistent customer experience.
• Launched Alpha version to emphasize a visual customer consultation experience.
• Automated order creation in the POS to drive team members to begin the consultation process.
• Implemented the common rules engines across the enterprise by eliminating rules interdependency between applications, also reduced efforts in design, builds, test, and deployments for rules changes.
• Implemented a fully bi-directional communication path between E-commerce and the POS increasing the efficiency of orders placed and better management of online orders.
• Prepared requirements reports, design reports, test reports and implementation Plans.

Confidential, Irving, TX

Business Analyst

Responsibilities:

• Work in an Agile based environment as a business analyst writing user stories, BRD’s, executive dashboards, business requirements, vision statements as needed.
• Extensive interfacing and reporting to upper management on project milestones and performance metric reporting.
• Maintain formalized channels of communications with product management and implementation.
• Ensure the solution meets business requirements and adheres to quality policies and procedures also gather and manage detailed business requirements for new functionality.
• Involved in enhancement and development of IVR functionalities such as reminders, notifications, multi-screen capabilities and enhancement of outbound non-emergency voice notifications.
• Participated in test plan development and execution of regression testing throughout the solution deployment lifecycle.
• Worked in a testing environment with IVR Team to test functions in IVR such as payments, predictive intent for events, inbound/outbound messages, collection statuses, appointments.
• Engage with preferred vendors on a regular basis to define requirement documents for development purposes and also involved in SOW’s approval process from preferred vendors.

Confidential, Fort Worth, TX

Business Analyst

Responsibilities:

• Developed project plan with Business Analysis team to complete iteration 2 and 3 of POS Integration Project and set schedule for specific functionalities to be covered.
• Facilitated and scribed JAD sessions with SME groups to gather business and technical intelligence regarding scope of functionalities.
• Took ownership of Front End and Interface Use Cases, developed and completed all attributes of the UC document regarding flows, assumption’s, business rules, supporting artifacts and other attributes.
• Worked intensively in developing Business Rules for different CASHAM products relating to different States all across the USA.
• Worked intensively with the Change Control Board in developing effective Change Control Processes and executing Change Control Requests.
• Communicated extensively with the internal and offshore technical teams in completing and handing over Use Case Documents for programming functionalities.
• Spearheaded and completed task to import Use Case and Supporting Artifact’s documentation into Requisite Pro for better version control and also supported the process to integrate Requisite Pro with Clear Case.