SUMMARY

• Over 15 years of experience working as a Senior Business Analyst and Project Manager in health care finance and banking industries.
• Strong understanding of mortgage banking (origination - closing; servicing), MBS, Investment banking (stock exchange, fixed income, stocks/bonds, equities, options/futures, trading operations, mutual funds etc.)
• Prepared business requirements documentation, functional specifications documentation etc while utilizing many rules to implement Sarbanes-Oxley Act (SOX).
• Mortgage pre-payment risk, risk analytics for MBS. Loan servicing, loan ordination, MBS, cash equity, secondary mortgage market.
• Strong understanding of Meaningful Use criteria, Regulatory requirements, CMS and Health Information Exchange/Management (HIE/HIM).
• Performs the overall day-to-day management of the project to ensure that project objectives are achieved within time/cost/quality constraints
• Responsible for project documentation including project plan, status reports.
• Responsible for ensuring that project business and IT requirements are captured and documented.
• Reports project progress to the steering group to ensure the project’s overall direction and integrity
• Performs management of the risks of the project, including the development of contingency plans
• Manage project scope and change control and escalate issues where necessary to PMO Director
• Liaise with any vendors or suppliers in relation to the project.
• Liaise with the Quality Assurance team to ensure that project is tested and that test plans are aligned with project requirements.
• Directs and motivates the project team
• Facilitate project and update meetings
• Take responsibility for overall progress and use of resources.
• Ensure project objectives are understood and met, ensuring that the Project Team members understand the requirements
• Ensure all groups are adequately consulted and are satisfied with each deliverable as it effects their specialist area
• Track and report project actual expenditures as compared to the budget and effectively manage the project to successful completion within tolerances.
• Manage multiple complex projects simultaneously.
• Analyze and report on project metrics to drive continuous improvements.
• Create and document upgrade, migration, and other repeatable procedures.
• Identify process, support, and automation improvement opportunities.
• Create and set standards for the PMO.
• Assist in special PMO projects and programs.
• Mentor other project managers and assist as needed to ensure successful project execution
• Experience in requirement gathering, business process flow, business process, testing and documentation.
• Understand XML scripts and testing XML data using XMLspy and other tools.
• Scenarios, Workflow diagrams, process flows and technical documentation, using Unified Modeling Language (UML), MS Office Suite.
• Process (RUP), Waterfall, Joint and Rapid Application Development (JAD/RAD), Prototype based, and Agile models.
• Used Requisite Pro for gathering requirements and Use-Case management to improve communication of project goals, facilitate collaborative development, mitigate project risk and increase quality of application before deployment.
• Proficient on designing and implementing basic SQL queries/SQL programming for QA testing and report / data validation.
• Expertise in writing, maintaining, and executing test plans, test cases and test scripts, analyzing bugs and interacting with team members in fixing the errors.
• Experience with Manual Testing using Win Runner and Test Director or HP TOOLS (QTP &QC)
• Creating, documenting and Executing Test Plans, Test Scripts and Test Results
• Experience in Project tracking, management, and reporting using MS Project and in doing presentations and recommendations to plant heads and corporate management.
• Extensively worked on MS Access, MS Excel, MS Visio, MS PowerPoint, MS SharePoint.

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, Microsoft Visio.Blueworks, Documentum.

Test Management Tools: Test Director, HP Quality Center

Databases: Microsoft SQL Server 2008, MS Access.

Operating System: MS/DOS, Windows 98/2000/XP, Vista, Windows 7

Other Tools: Microsoft Project 2010, MS Word 2003,MS Excel 2003,MS PowerPoint 2003. SharePoint 2010. SAP, XMLSPY Adobe Acrobat 6.0 pro, Photoshop7.0, Final Cut Pro 6.o, DVD Studio Pro, Survey monkey, Microsoft Access 2010 Microsoft FrontPage,, Crystal Reports

Defect Tracking and Test Management Tools: Test Director, HP Quality Center, JERA, Rally

Communication Tools: MS Outlook, IBM Lotus NotesProject Management Project Planning & Management, Operations Management, Total Quality Management, and Quality Problem solving Techniques & Six Sigma.

Version Control/Configuration Management: Rational Clear Case and SharePoint 2010

PROFESSIONAL EXPERIENCE

Confidential

PM/Business Analyst

Responsibilities:

• Performs the overall day-to-day management of the project to ensure that project objectives are achieved within time/cost/quality constraints
• Responsible for project documentation including project plan, status reports
• Design project plans, major tasks and milestones using scope, resources, budget and personnel as criteria.
• Coordinate development of new systems and / or applications projects.
• Coordinate modifications of existing systems or applications or changes in current methods or techniques.
• Coordinate project performance with other departments
• Monitor, document and report status of assigned projects.
• Assess, communicate, and manage risk.
• Responsible for version controlling of the documents
• Providing access level and security to project artifacts using different tools.
• Manage multiple complex projects simultaneously.
• Responsible for ensuring that project business and IT requirements are captured and documented.
• Facilitate project and update meetings
• Directs and motivates the project team
• Ensure project objectives are understood and met, ensuring that the Project Team members understand the requirements
• Negotiate effectively with business representatives and team members to define the project goals, work content and schedule
• Worked with the business community to define business requirements and analyze the possible technical solutions in person/remote using Goto Meetings
• Conducted JAD sessions with the stakeholders, end users and SME, to determine the critical business processes and identify key functional requirements for Quantum(LOS) system adhering to the Mortgage Servicing Industry practices and FDIC guidelines.
• Involved in GAP Analysis and Technical Feasibility study with the technical leads and other SME's.
• Created various UML models like Use Case diagrams, Activity Diagrams and State Diagrams in MS Visio.
• Created process flow diagrams in MS Visio.
• Reviewed test cases and maintained the Requirement Traceability Matrix (RTM).
• Prepared Detailed Design Specifications (DDS) and Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Produced business requirements, functional specifications, implementable technical solutions and user. Acceptance test plans for business
• Creating, documenting and executing Test Plan, Test Scripts and Test Results.
• Extensive experience in Data Analysis, Data Cleansing, Requirements gathering, Business Analysis, Entity Relationship diagrams (ERD), Architectural design docs, Functional and Technical design docs, and Process Flow diagrams.
• Act on behalf of the Project Manager/Project Lead in their absence
• Experience in change management and handling change requests and proposals to Change Control Boards (CCBs).
• Facilitate the scrum process and help resolve impediments
• Ability to handle simultaneous projects, meet critical deadlines and timely execution of several client/server projects.
• Team player with strong analytical, interpersonal, communication and problem solving skills.

Confidential

BA

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams and web page mock-ups using Microsoft Visio.
• Produced business requirements, functional specifications, implementable technical solutions and user. Acceptance test plans for business. Executed user acceptance test cases.
• Manage multiple complex projects simultaneously
• Facilitate project and update meetings
• Responsible for project documentation including project plan, status reports.
• Responsible for ensuring that project business and IT requirements are captured and documented.
• Reports project progress to the steering group to ensure the project’s overall direction and integrity
• Performs management of the risks of the project, including the development of contingency plans
• Manage project scope and change control and escalate issues where necessary to PMO Director
• Negotiate effectively with business representatives and team members to define the project goals, work content and schedule
• Responsible for version controlling of the documents
• Providing access level and security to project artifacts using different tools.
• Creating, documenting and executing Test Plan, Test Scripts and Test Results.
• Coordinate project performance with other departments
• Monitor, document and report status of assigned projects.
• Act on behalf of the Project Manager/Project Lead in their absence
• Performed extensive Database testing using SQL Queries.
• Data Analysis and Data Mining.
• Involved in data-driven testing.
• Performed load test and performance test
• Created a defect/ Issue tracking tools using Smart bare and HP Quality Center
• Facilitate the scrum process and help resolve impediments
• Responsible for product vision and Constantly re-prioritizes the Product Backlog, adjusting any long-term expectations such as release plans

Confidential

Sr. Business System Analyst

Responsibilities:

• Facilitated focus groups and documented requirements regarding MEDITECH's core functionality and architecture, prior to implementation of a new release of the software. Responsible for Billing and Accounts Receivable as well as General Nursing.
• Worked with the Doctors/Clinicians/Focus groups to define User requirements and analyze the possible technical solutions.
• Created current and future state process flows, using BPMN 2.0 notation. Noted educational impacts, policy and procedure changes, meaningful use points, MEDITECH modules and third party applications.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Performs the overall day-to-day management of the project to ensure that project objectives are achieved within time/cost/quality constraints
• Responsible for project documentation including project plan, status reports.
• Responsible for ensuring that project business and IT requirements are captured and documented.
• Reports project progress to the steering group to ensure the project’s overall direction and integrity
• Performs management of the risks of the project, including the development of contingency plans
• Manage project scope and change control and escalate issues where necessary to PMO Director
• Liaise with any vendors or suppliers in relation to the project.
• Liaise with the Quality Assurance team to ensure that project is tested and that test plans are aligned with project requirements.
• Directs and motivates the project team
• Worked directly with the VP, Clinical Directors and Process Analysts on creating presentation level and future state documentation, to support gap analysis deliverable.
• Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams and web page mock-ups using Microsoft Visio.
• Produced requirements, functional specifications, implementable technical solutions and user acceptance test plans. Executed user acceptance test cases in Meditech.
• Creating, documenting and executing Test Plan, Test Scripts and Test Results.
• Created a defect/ Issue tracking tools using SharePoint 2010.
• Track and report project actual expenditures as compared to the budget and effectively manage the project to successful completion within tolerances.
• Manage multiple complex projects simultaneously.
• Understand and apply Meaningful Use guidelines and Regulatory requirements, CMS requirement, Ability to make prudent decisions based upon clearly established guidelines, but know when to adapt and/or refer matters to higher-level staff for varying.
• Prepares test plans forprojects or component plans/levels ofprojects

Confidential, Minneapolis, MN

Sr. Business Analyst

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams and web page mock-ups using Microsoft Visio.
• Produced business requirements, functional specifications, implementable technical solutions and user. acceptance test plans for market risk department. Executed user acceptance test cases.
• Creating, documenting and executing Test Plan, Test Scripts and Test Results.
• Performed extensive Database testing using SQL Queries.
• Data Analysis and Data Mining.
• Provide technical and operational support for Financial Advisors and private banking clients extensively worked on BETA systems back and front office systems that were .NET and Java based.
• Involved in preparing necessary documentation of conversion of ADP systems into BETA.
• Provided guidance to technology partners on business requirements.
• Effectively managed trade-offs between cost/schedule versus customer benefit.
• Delivered innovative functionality through central risk scenario generation which unified scenario generation across multiple valuation platforms reducing implementation times of new scenarios and improved quality of risk metrics.
• As the owner of business critical, 24/7 production systems and processes, provided 99.99% system availability by establishing change controls and automated processes.

Confidential, Irvine, CA

Business System Analyst

Responsibilities:

• Provides effective QA team leadership.
• Creating, documenting and executing Test Plan, Test Scripts and Test Results.
• Prepares test plans forprojects or component plans/levels ofprojects.
• Provides estimates for all testing activities.
• Provide priorities, differentiation and flow of testing procedure depending on the business requirements.
• Prepares and executes project schedules for quality assurance testing.
• Supervises the daily testing activities of the assigned team. Monitors performance, ensuring accuracy and adherence to quality assurance standards.
• To define and prioritize testing activities.
• Provide effective communication with QA manager and other levels of IT Management.
• Participate in interviewing and hiring process for new team members as needed.
• Acts on behalf of the QA Manager in their absence.
• Work closely with QA Manager to plan, schedule, and execute the QA strategy.
• Performed extensive Database testing using SQL Queries.
• Thorough knowledge and experience in Quality Assurance and SDLC methodologies.
• Ability to define and prioritize testing activities.
• Logical reasoning, analysis and problem solving abilities.
• Principles and practices in scenario designing and test scripting.
• Effective use of interpersonal oral and written communication skills including the exercise of good judgment in the election of proper communication modes.
• Understand and apply auditing standards, guidelines and regulatory requirements to routine matters and situations.
• Ability to make prudent decisions based upon clearly established guidelines, but know when to adapt and/or refer matters to higher-level staff for varying situations.

Confidential, Marietta GA

Business Analyst

Responsibilities:

• Provide work assignments to team members: provides performance feedback to team members; schedules work activities.
• Analyze and test newly developed hardware and software applications to determine viability and end-use within the business environment.
• Identify and troubleshoot problematic functionality.
• Staff organization, supervision and evaluation of procedures and processes for an assigned QA Team or sub-team.
• Creating, documenting and executing Test Plan, Test Scripts and Test Results.
• Prepare test plans for small projects or component plans/levels of larger projects.
• Provide estimates for all testing activities.
• Prepare and executes project schedules for quality assurance testing.
• Participate in interviewing\hiring process for new team members as needed. Act on behalf of the QA Manager in their absence; train and mentor team members.
• Understand and apply auditing standards, guidelines and regulatory requirements to routine matters and situations; Ability to make prudent decisions based upon clearly established guidelines, but knows when to adapt and/or refer matters to higher-level staff for varying.
• Automate and maintain test scripts using QTP, LoadRunner.
• Performed load test, performance test, using LoadRunner.
• Performed Regression Testing on the Application to identify bugs after initial fixing of bugs and on new builds of the application.
• Performed Security Testing.
• Involved in data-driven testing.
• Performed extensive Database testing using SQL Queries.
• Involved in performing End to End Testing.
• Performed Back End Testing manually by writing SQL queries to compare databases.
• Involved in conducting biweekly meetings with team members to inform status of the project to the manager and documented the progress.

Confidential, Bloomfield CT

Business and Data Analyst

Responsibilities:

• Involved in the creation of test environment, strategy, Test Plan and implemented QA methodology by taking into account business and functional requirements.
• Created Test cases considering user requirements, dynamic functional requirements.
• Creating, documenting and executing Test Plan, Test Scripts and Test Results.
• Involved in Planning, coordinating and monitoring project levels for performance and activities to ensure project completion as per requirement.
• Performed GUI and functionality testing manually and used Quick Test Pro for testing web applications.
• Performed load test, performance test, using LoadRunner.
• Checked response time with LoadRunner.
• Used Test Director for tracking and reporting bugs and communicate results to the developers and rest of the team.
• Performed Regression Testing on the Application to identify bugs after initial fixing of bugs and on new builds of the application.
• Performed Security Testing.
• Involved in data-driven testing.
• Involved in performing End to End Testing.
• Performed extensive Database testing using SQL Queries.
• Worked closely with the developers to perform white box testing, code review, helped them develop code, databases and performed unit testing and integration testing.
• Performed Back End Testing manually by writing SQL queries to compare databases.
• Involved in conducting biweekly meetings with team members to inform status of the project to the manager and documented the progress.

Confidential, Sacramento CA

Business Analyst

Responsibilities:

• Developed Business Requirement Document (BRD), Functional Specification Document (FSD) as well as the High-level Project Plan.
• Participated in the research, development of business opportunities and brainstorming sessions for ideas within the scope of the project.
• Contributed to the definition of scope, preparation of work plans and definition of business requirements.
• Creating, documenting and executing Test Plan, Test Scripts and Test Results.
• Reviewed and assessed information gathered, defined key facts and issues, identified potential problems and facilitated problem resolution. Analyzed research on operational procedures and methods and recommended changes for improvement, with an emphasis on automation and efficiency. Performed Requirement, Data analysis and Gap analyses.
• Identified data elements from the source systems, performed data analysis to come up with data cleansing and integration rules for the ETL process.
• Extensively used Data Junction for transformation and mapping in ETL process.
• Designed and developed project document templates and managed SDLC using the RUP (Rational Unified Process) methodology.
• Comprehensively performed requirement gathering for the Enterprise Reporting System (ERS) using Requisite Pro.
• Designed and developed all Use Cases, UML models, Activity & Sequence diagrams using Rational suite of products.
• Helped the testing team documenting the system requirements and testing system development. Designed and implemented basic SQL queries for QA testing and report / data validation.
• Set up definitions and process for test phases including Product, Integration, System and User Acceptance testing (UAT).
• Performed extensive Database testing using SQL Queries.
• Facilitated and managed meeting sessions aimed at JAD and/or project status updates with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Conducted interviews with key business users to collect requirements and business process information.
• Functioned as the primary liaison between the business line, operations, and technical areas throughout the project cycle.
• Prepared project reports for management and others, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and procedures.

Confidential, San Jose, CA

Business Analyst /QA

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to Loan Origination, ARM, Escrow Analysis, ACH based Accounts, maintaining and analyzing customers Accounting books and many other business Areas.
• Creating, documenting and executing Test Plan, Test Scripts and Test Results
• Co-authored business requirements document with project teams.
• Extract, discuss, and refine business requirements from business users and team members.
• Working closely with the DBAs to test databases, query the DB to get desired responses, resolve DB related issues.
• Writing SQL scripts, maintaining Database on QA systems and on Production systems
• Development: Test Plan, Test Strategy, Test Cases and scenarios, Back End and Front End testing.
• Conducting: Walkthroughs in Unit Testing and White Box Testing, System Testing, GUI and Functionality Testing, Integration and Regression Testing to ensure the testing process meets all requirements
• Ability to grasp different technical concepts, ability to co-ordinate testing efforts and clearly communicate them to the development team as per the requirements.
• Excellent project management skills with effective combination of assuming multiple responsibilities and innovation to completely meet objectives.
• Creating, documenting and Executing Test Plans, Test Scripts and Test Results.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams and web page mock-ups using Microsoft Visio and Microsoft FrontPage.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery using Rational Rose, Requisite Pro - RUP.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Designed and developed project document templates based on SDLC methodology.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Assisted project managers with the development of project schedules and develop requirements and preliminary design for client applications.
• Using detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured appropriate documentation is in place.
• Conducted UAT (User Acceptance Testing).
• Performed extensive Database testing using SQL Queries.
• Organized cross training of team members and Users to become more responsive.
• Developed timelines for project, managed timelines and resources to successful completion.

Confidential

Business Systems Analyst

Responsibilities:

• As part of a team implementing an ERP project for a hospitality chain, was responsible for meeting with the business users and documenting requirements.
• Coordinated with developers and business users obtain sign-offs, monitor project status & completion dates, clarify requirements & information flow and follow up on changes in business requirements.
• Creating, documenting and executing Test Plan, Test Scripts and Test Result.
• Developed and maintained client relationships and liaised with client services to manage the records on each account.
• Responded to and completed follow up phone calls/e-mails and queries from the current & possible clients.
• Attended industry events and travel to key client sites to conduct presentations showcasing full product line.
• As an Analyst, involved in gathering business requirements, studying the application and collecting the information from developers and writing the Test Plan.
• As a QA tester responsible for the creation and execution of manual/automated test cases.
• Reviewed test assignments, developed test plans and scripts, and conducted tests as assigned.
• Undertook extensive Manual and Automatic Testing of the application.
• Conducted Functionality and Regression testing during various phases of testing; used WinRunner.
• Involved in writing enhancements of test cases in TSL using Win Runner.
• Tracked defects; used Test Director.
• Conducted Functionality, GUI, Security and Regression testing during the various phases of the development of the CPMS application.
• Performed extensive Database testing using SQL Queries.
• Creating, documenting and Executing Test Plans, Test Scripts and Test Results.
• Planned and executed Stress testing and Performance testing using Load Runner.
• Troubleshoot new releases and production issues.
• Participated in various meetings and discussed Enhancement (ER) and Modification Request (MR) issue.