EXPERIENCE SUMMARY

Over 7 Yrs of experience in business analysis & Implementation of business application.
Detail-oriented professional with proven ability in business process analysis, facilitation and requirements gathering. Energetic, innovative problem solver and team player who produces quality results.
Strong background in Quality Control. Expertise in systems implementations, conversions, user training, support and documentation. Possesses a can-do attitude.
Effective in gathering and documenting user requirements by facilitating meeting sessions and providing clients and system integration team with formal business system deliverables.
Involved with a number of full-cycle system installations by working in varied roles such as Business Analyst, QA System Tester.
Specializes in system testing such as acceptance, functional, regression, integration and user acceptance testing.
Technically diverse with solid database experience such as executing SQL queries to validate data conversion and data mapping.

SKILLS INVENTORY

Project Management Skills

Updated project plans using Microsoft Project
Created Project Scope documentation
Created responses to Client RFP
Initiated Change Management Process

System Analysis/Design

Facilitated JAD/Scrum/XFT meetings with clients to discuss business requirements
Worked on Prototyping activities of the To Be System and compared that to As Is System to minimize business risks
Created Technical and Business Use Cases Specification
Performed Requirement GAP Analysis
Created Requirement Traceability Matrix 
Facilitated requirements review and sign-off sessions
Created UML diagrams such as Use Cases, Sequence and Process Flow
Performed requirement management using Rational Requisite Pro

Quality Assurance

Created test plans and test cases for functional, regression, and user acceptance testing
Executed test cases and tracked results using HP Quality Center
Created reusable SQL statements to help facilitate future testing.

TOOLS/METHODS:

Software Development Life Cycle
HP Quality Center/ Test Director
MS Visio / Share Point
SAS
MySQL/SQL/WinSQL
Oracle 10i
N-tier Application Design
Rational Requisite Pro
MS Project, MS Office
Agile/Waterfall
Lotus Notes
Microsoft Outlook

Chronological Summary of Experience

Business Analyst

Confidential Richardson, Texas September 2010 – Till Date

Description: Supported IBM on the USCIS IOE Project to develop a complex and service driven application for the modernization of Immigration and Naturalization processes. Analyzed the blueprint from the business team to understand the operational concept and needs of USCIS and developed the processes and requirements for automating the functions of Immigration and Naturalization Services.

• I acted as liaison between Businessarea Subject Matter Experts (SMEs) team & development team throughout all phases of SDLC.
• Gathered the business requirements for the USCIS IOE project via interviews and working sessions with the client SMEs and application architects.
• Analyzed and modeled the business processes, services and data in an SOA, business rules driven environment.
• Employed UML methodology to carry out the business process modeling to develop the business architecture, data flow models, and different solution options in creating Use Case diagrams and business/process flow diagrams, to assist development team to understand the requirements.
• Analyzed and optimized the process, Prepared Business Requirement Document and managed requirements using Rational Requisite pro
• Designed the Requirements Traceability Matrix (RTM) to trace the relationship between business and functional requirements to test cases and achievement metrics on an ongoing basis for keeping the project team informed on the progress report of the project.
• Validated technical design documents created by IT developers against functional specifications.
• Involved in User Acceptance Testing (UAT).
• Monitor and Manage defect resolution and ensure defects closure
• Review test plans and test cases.
• Manage daily offshore IBM Global Services, India Ltd., development/testing effort.

Confidential, NYC, NY May 2008 – August 2010

Description: HSBC has local and global compréhensive cash management services includes electronic banking and payements, accounts receivable and accounts payable services. Cash Management services were offered to business customers. The application was developed and enhanced to describe specific services such as Cash Concentration, Zero Balance Accounting, Automated Clearing House, Account Reconcilement Services, Sweep Accounts, Balance Reporting Services, Wire Transfer, Controlled Disbursement etc.

• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
• Developed data conversion strategy for data migration from legacy systems to Technology product modules.
• Responsible for daily status meeting to discuss development plans, quality assurance test plans, and user documentation with developers, users, and the product management
• Designed use-cases and use-case models to further refine the requirements and understand the business processes.
• Created Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.
• Helped the business to articulate and prioritize their ideas, while using the Rational Unified Process (RUP) and writing UML-based feasibility studies and Use Case Models to communicate those ideas to the developers.
• Participated in the design, code and test plan walk through with the development and design team members.
• Creation of multiple functional requirements encompassing loan servicing system (vendor application), pre-boarding system (in-house application), and interface between systems (in-house and vendor-provided interface package)
• Worked closely with the database architect to finalize database design, table structures and other key database artifacts for the system.
• Coordinated with different agencies in tracking the progress of the software development and resolving the issues and worked with the UI team to create the User Interface Mock-ups to be presented to the Business.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.

Confidential, Budd Lake, NJ February 2007 - April 2008 

Description: American FederalMortgageis a licensedmortgagebanker. Loan Origination System automates the entire lending process from origination through funding. It goes far beyond rate quotes and loan applications by automating the most complex, inefficient and labor-intensive aspects of lending; including automated underwriting, customizable workflow, compliance, document preparation management, rule based assignment system, vendor interfaces and customer relationship management. Interfaces to other products and legacy systems including Lending exchange with ability to electronically order/track document services such as appraisal, credit reports, etc.

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Co-authored business requirements document with project teams. Extract, discuss, and refine business requirements from business users and team members.
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
• Accurate processing of Medicare claims using the Diamond system
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Conducted UAT (User Acceptance Testing).

Confidential, San Jose, CA September 2005 – December 2006

Description: Worked as a Business Analyst to build an Accounting System used by Collections Team to keep track of Accounts that are in negative balance and that will be collected on by Outside Collections Agencies (OCAs). This system automates the time-consuming manual processes (in the areas of placement, remittance, status and recall of accounts) so that collections personnel can spend more time speeding the recovery and receipt of funds associated with negative account balances. Collections department now can focus on monitoring, analyzing and increasing OCAs effectiveness. The data associated with the processes are to be stored to facilitate enhanced reporting using Micro Strategy.

• AnalyzedBusinessrequirements and segregated them into High Level and Low Level Use Cases, Activity and Sequence Diagrams using MS Visio according to UML methodology.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS).
• Understand and articulatebusinessrequirements for user interviews and then convert requirements into technical specifications.
• Created data dictionary for often used retail and technical terminology for the benefits of developers through test cases and customers respectively.
• Documented Requirement Traceability Matrix in Requisite Pro for the traceability of requirements through test cases.
• Conducted highly interactive JAD sessions with project stakeholders such as users, QAanalysts, and project management team, identifying and resolving issues.
• Facilitating User Acceptance Testing (UAT) with the stakeholders and thebusinessusers, and the errors discovered were fixed and then verified via regression testing.

Quality Analyst

Confidential, Murrysville, PA July 2004 – August 2005

Description: Fifth Third Bancorp, a bank holding company, engages in commercial and retail banking, electronic payment processing services, and investment advisory services in the United States. The project involved reengineering of the Credit appraisal system, plugging all the gaps of the old system and creating better usability and portability. It also involved enhancement of the application for accommodation of changing business and regulatory requirements.

• Wrote Use Case Specifications.
• Interact with development team to review design documents.
• Worked on integration/System testing.
• Interacting with the developers on resolving the reported bugs.

Education:
Masters in Business Administration