SUMMARY:

• Accomplished Business Analyst/System Analyst with progressive and diversified 7 years of experience in Healthcare, E - commerce, Banking, and
• Financial Services environment with strong decision making, analytical and interpersonal skills.
• Assertive leader who has worked on large-scale projects fulfilling customer needs and corporate goals, while assuming overall responsibilities for resource management, planning, designing and implementation resulting in improved IT operation and guaranteed uptime.
• Over 7 years of diverse and very strong experience in, Client Server and Web Based applications with emphasis on Project Management, Business Analysis and substantial know-how of Project Scope, Benefit/Cost Analysis, Net Present Value Screening, Business Processes, Business Process Modeling, and Project Management Methodologies.
• Exposure to Six Sigma, conducting risk and impact analysis.
• Possess outstanding client interaction and relationship management skills.
• Extensive experience in chairing and conducting Requirement Gathering Sessions (RGS), Joint Application Development (JAD) sessions and Joint Application Requirement (JAR) sessions, and lead the effort to get Business and System requirements base lined ( for stakeholder approval)
• Excellent knowledge and extensive use of standard industry methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), CMM (Capability Maturity Models) and Agile-Scrum.
• Act as a Catalyst - the Initiator who lifts the project and puts it into motion.
• Proficient in creating Project Charter Documents, Work Flow Diagrams, Responsibilities Assigned Matrix and Requirements Traceability Matrix (RTM).
• Excellent experience in creating Use-Cases, IBM Web Sphere Business Modeler, UML Modeling with Requisite Pro, Rational Rose and Microsoft Visio, Leading use-case modeling efforts, creating detailed design documentation for impacted systems.
• Designing Work flows and communicated the trade-off decisions on product features based on technology and budget constraints and requirement using CMMI Level 2& 3.
• Extensive experience with Scheduling and Budgeting, Budget Proposals, Project Briefs and Funding Proposals.
• Experienced in creating Risk Analysis documents, Risk Management Plan, Milestones, Project Schedules, Timelines, Work Breakdown Structure (WBS) and Gantt Charts.
• Strong knowledge of Software Development Life Cycle (SDLC), Vendor Outsourcing (Request for Proposal, RFP), Testing Methodologies and Techniques.
• Very strong experience in Change Management and Configuration Management Systems.
• Adept at Conflict Resolution, Brainstorming sessions, Coaching and Mentoring and imparting to team members.
• Facilitated JAD sessions with business owners, IT team & Users to drive out detailed business requirements, experienced in Systems Testing, Integration Testing, and Software Quality Standards,, Documentation and implementation in a business environment.
• Expertise in creating User Acceptance Testing (UAT) plans, performing SWOT analysis, Cost benefit analysis and ROI analysis.
• Versatile team manager with excellent communication and interpersonal skills.
• Excellent skills in Process Flows, SWIM-Lane diagrams.
• Broad understanding of clinical data standards and definitions (variables, datasets, CRF, eCRF) as well as financial variables and dynamic relational requirements in healthcare and banking/financial industries.

TECHNICAL SKILLS:

DBMS: Oracle, MS SQL Server, MS Access, DB2

Web Technologies: MS Share Point, MS Biz Talk Asp.net, ASP, Java Script, Jscript, VB Script

OLAP Tools: SSRS ( SQL Server Reporting Server), SSAS (SQL Server Analyst Services)

ETL Tools: Informatica Power Center, SQL Server Integration Services(SSIS)

Operating Systems: Windows XP/98/95/2000/NT, Windows Server 2000/2003, LINUX

Methodologies: RUP, Agile, Scrum, Waterfall, DMAIC( Six Sigma)

Concepts: Web 2.0, Gap Analysis, B2B,B2C

Modeling & Design Tools: Rational Rose, UML, MS-Visio, SnagIt 10.

Requirement Management Tools: Requisite Pro, DOORS

Defect Tracking Tool: Rational Clear Quest, Bugzilla.

Version Control Tool: Rational Clear Case

MS-Suite: MS-Office, MS-Access, MS Outlook, MS Power-point, MS- Project, Magic Draw.

Testing Tools: Test Director, QTP, Quality Center 9.0/8.2, WinRunner, Load Runner. iQMS

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr. Business System Analyst

Environment: RUP Methodology, MS Visio, MS SQL Server, .Net, MS SharePoint 2010, Documentum, Quality Center, PPM Studio, Oracle SQL Client, SnagIt 2010, Oracle 10g.

Responsibilities:

• Gathered functional requirements for ConTrak system through JAD sessions, Study contract management system work flow process to record business logic.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Facilitated and managed meeting sessions with committee of SME’s from various business areas including Contract Approvals, Budget and Finance Department.
• Developed interface requirements with OES and FCMS project team for ConTrak Application. Designed interface workflow and XML data file structures.
• Developed effective communication plan for Stakeholders, Business Users and Department of Informatics and Information Technology.
• Conducted interviews with key business users to collect requirement and business process information.
• Delivered Functional Requirement Document, System Script Document, HLD, Prototypes Test Plan and Test Cases as project deliverables.
• Developed business process models in RUP to document existing and future business processes. Designed GUI Wireframe models for ConTrak components.
• Performed extensive requirement analysis including data analysis, data field mapping and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams.
• Coordinated meetings with our Off Shore IT Development team and our clients in order to understand the scope of the project and understand the requirements.
• Interfaced with client to establish Project requirements and Project roadmap.
• Extensive use of MS Project, MS Visio, MS SharePoint (used as the library for Project documentation and the communication of Project information).
• Identified opportunities for business process improvement and initiated efforts to make improvements.
• Identified, researched, investigated, analyzed and documented business processes.
• Responsible for providing business requirements within an agile software development SCRUM environment.
• Developed Test Scripts for UAT Testing, assisted technical writers to develop user manual.

Confidential, Sacramento, CA

Sr. Business Analyst / QA tester

Environment: RUP Methodology, MS Visio, MS SQL Server, .Net, Quality Center, QTP, Toad, Oracle 10g.

Responsibilities:

• Conducted requirements analysis and facilitated Joint Application Development (JAD) sessions requiring clear understanding of clinical data standards and definitions (variables, datasets, CRF, eCRF)
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs, and ensured that none of the critical requirements go unnoticed.
• Assisted with detailed project planning by contributing and creating project definition documents, business requirements documents (BRD), and functional requirements documents (FRD).
• Created Traceability Matrix for use cases with use case drawings, diagrams and test criteria’s to help the testing tem to understand the requirement testing parameters.
• Created the Business Requirements Document (BRD) to clearly define each business goal in terms of meaningful and structured functional requirements along with detailed process flows (using Visio) and respective SIPOC analysis.
• Facilitated brainstorming sessions and conducted meetings to elicit requirements from the Business partners, Sponsors and Users.
• Planning, assistance, & coordination of technical (app-to-app) integrations for new product & pricing data consumers across the firm for integration of procedure codes, CPT codes, ICD-9 and ICD-10 codes, and HCPCS codes
• Facilitated Joint Application Development (JAD) sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Created Use Cases to support the High Level Design document in Analyze phase.
• Followed the Waterfall Model of software development implementing the Six Sigma methodology.
• Created conceptual wireframes to assist the developers in better understanding of the requirements.
• Supported the CIT and SIT testing teams for creating test plan and scripts.
• Assisted in creating the UAT Plan and test scripts and participated in UAT.
• Created the Traceability Matrix to map the functional requirements with test scripts, wireframes and High Level Design (HLD).
• Active member of Change Control Board (CCB) and regulated the gaps in the requirements.
• Developed timelines for project delivery, and managed projects and resources to successful completion using MS Project.
• Performed data analysis and coordinated with DBA team to create data models & Data Mapping Templates for new application and the interface initiative.
• Actively participated in almost all the phases of SDLC beginning from requirement until implementation and user and manuals.
• Created weekly BA/QA team status reports for management team and Program office (PMO).
• Facilitate user for new application and created user manual for new application and enhanced application.
• Analyze the High level design documents. Involved in identifying the various mitigation plan.
• Guiding in preparing design documents.
• Coordinate with the test teams in executing system testing; defects review and closure.
• Review deliverables and perform Quality Assurance activities as per iQMS procedures.
• Electronic charting for patients testing and implementation using Horizon Patient Folder as well as Horizon Patient Financials for appropriate billing reporting and fulfillment with ICD9, 10 codes; HCPCS codes and CPT codes.

Confidential, Hartford, CT

Sr. Business System Analyst

Environment: RUP Methodology, MS Project, HP Quality Center, MS Visio, MS SQL Server.

Responsibilities:

• Managed project budgets, risk analysis and mitigation, issue management, root cause analysis, project schedule development and tracking using MS Project.
• Served as the Client interface, working with the Client to establish project requirements and Project roadmaps.
• Chaired Requirement Gathering Sessions (RGS), Joint Application Development (JAD) sessions and Joint Application Requirement (JAR) sessions, and lead the effort to get Business and System requirements baseline (stakeholder approval).
• Sat on the Change Control Board and participated in the Release Management Process for the Projects for which I was responsible.
• Reviewed Charter Documents/Business Requirement Documents and prepared Use-Case Specifications, System Requirements Specification and UI Functional specification documents
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Worked on ICD 9 codes, HIPAA regulations, SOX compliances and EDI 4010.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
• Utilized a variety of reporting tools such as Crystal Reports and SQL for querying underlying database tables and resolve data issues.
• Involved in data mapping activities and creating mapping templates of source and target mapping.
• Extensive use of MS Project, MS SharePoint (used as the library for Project documentation and the communication of Project information).

Confidential, San Francisco, CA

Business Analyst

Environment: RUP Methodology, MS Project, HP Quality Center, MS Visio, MS SQL Server.

Responsibilities:

• Chaired and conducted JAD sessions and on-line forum discussions to gather user requirements
• Met and interviewed stakeholders, SMEs and Vendors to discuss requirements, data accessibility, and data integration
• Brain stormed with the business analyst and developed high level Use Case Inventory
• Managed requirements for integration with MS SharePoint Server (MOSS) and EMC-Documentum.
• Held detailed discussions with IT and vendors to explore and document various strategies which could be adopted.
• Initiated change control guidelines and managed all the change requests/additional requirements through these protocols.
• Gathered user and business requirements through User interviews, surveys and focus group discussions.
• Studied requirements thoroughly and prioritized for inclusion in SDLC.
• Performed GAP analysis to identify the various existing processes and analyzed the process based on end user requirements.
• Developed business requirement specification documents as well as high level project charter.
• Created all use cases and UML models using MS Visio
• Use SQL queries for QA testing and report.
• Performed User Acceptance testing.
• Managed and tracked the resolution of project risks and issues.
• Responsible for the development and maintenance of Business Requirements Document (BRD) consisting of Functional and Non-Functional Requirements.
• Followed the Rational Unified Process (RUP) methodology of iterative software development with its various workflows, artifacts and activities.