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Business Analyst Resume

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SUMMARY

  • To acquire a position in Information Assurance or Information Technology, preferable in management capacity, to draw on my experience in management and solutions deliveryto government and public organizations
  • Systems Administration & Network Administration Endpoint & Network Security Management Project Management & Program Management
  • Technical Writing & Performance Analysis SQL Database Administration Service Desk Support & Management ITIL Configuration Management and Change Management
  • Strategic Vision, Decision Making & Client Management Strong analytical and troubleshooting skills Ability to correlate issues to a root cause

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

  • Providing IT, business solutions to small, and medium size businesses Work closely wif clients to analyze IT system requirements, client’s information technology needs and their resources in order to plan IT projects and fulfill client’s expectations.
  • Develop IT system specifications after evaluating customer’s nature of work and business volume.
  • Solve client’s IT issues - Determine changes; recommend quality software, project modifications of software, hardware and networking.

Key Technologies/Skills: Microsoft Project, Peachtree, Quicken, QuickBooks, Business Plan Pro, salesforce, ADP, ITIL v2, v3 Foundation, Sybex Audit

Confidential

Sr. Enterprise System Engineer / IT Manager

Responsibilities:

  • Supporting and maintaining SQL Server 2005/2012 in a cluster environment
  • Develop T-SQL queries and stored procedures in support of paratransit operations
  • Domain administrator for production environment; created and deployed group policies through Windows Active Directory and maintained Windows 2003/2008/2012 production servers
  • Monitor health of all virtualized production servers using VMware Vsphere
  • Configure and maintain all aspects of Trapeze PASS paratransit dispatching software (including PASS-CT, PASS-MON, PASS-IVR, and PASS Web products)
  • Administered virtualization software (Citrix Presentation Server, XenApp and XenDesktop) used to deploy all user-facing applications in a thin-client environment
  • Developing custom reports and queries for Crystal Reports and Avaya CMS
  • Application support for proprietary MV software including LCNS, Cashless Sync, Spider, Autotask and MV Monitors
  • Prepare and distribute divisional operational reports on a weekly, monthly and quarterly basis
  • Create custom VBA macros to extend Excel and Access functionality
  • Data analysis and investigative services to support operations and customer service
  • Providing desktop support to over 200 -seat operations control center, including imaging and deployment of new hardware

Key Technologies/Skills: SQL Server 2005/2012, T-SQL, Citrix XenApp 5.5, 6.0, 7.6 & 7.7, Active Directory, Windows 2003/2008/2012 , Crystal Reports, Avaya CMS, VBA, Trapeze PASS, proprietary MV software including LCNS, Cashless Sync, Spider, Autotask and MV Monitors

Confidential

Sr. System Administrator / Project Manager

Responsibilities:

  • Hands on experience working on Desktop Virtualization based on VMware vSphere, vCenter, View, Citrix XenApp and XenDesktop 7.6
  • Microsoft Exchange 2007/2010 Server wif office 2007/2010, currently upgrading to server 2013 wif office 2013 / 365 deployment.
  • Windows server 2008 / 2012 active directory and network infrastructure consisting of 10,000+ users on multiple TS / SCI networks
  • Designing and Managing SCCM and SCOM 2007 / 2012 for entire enterprise consisting of 10,000+ clients and over 300+ servers, push out software, updates and security patches, create windows 7 and windows 10 OS image and software packages, advertisements, and collections for SCCM, including task sequences, Incorporate SQL commands to create extensive queries for collections so they can be auto managed, manage reporting services, create reports and software metering rules to manage licenses for per-seat software licenses.(Using SCUP, WAIK, MDT, WSUS, and Windows Sysprep), troubleshoot client and server issues specific to SCCM and SCOM clients. Monitor all servers using SCOM. Incorporate Visio for visual Server Statuses; manage MS Forefront Endpoint Protection through SCCM and WSUS for entire enterprise, top tier troubleshooting of all Server issues.
  • Previously supported county standard ghost images to 37+ departments of Prince George's County systems and servers
  • Create and manage (SOPs) standard operating procedure documentation for technicians.
  • Mobile Device Management (MDM) Configure county emails and absolute security application to all county mobile phone and tablet pcs, (iPhone, iPad, Android, Windows Phone, Surface)
  • Bit Locker Management (MBAM) Encrypt and Decrypt all county user devices.
  • Deploying and replacing Microsoft Endpoint from MacAfee Endpoint

Key Technologies/Skills: SCCM/SCOM, systems development life cycle (SDLC), Avaya OneX, Avaya CMS, ArcGIS, BMC Remedy, Real VNC, WebEx, MBAM-Bit locker, PowerShell Scripting, batch file scripting, cisco VPN/NAC, SAN/NAS, Dynacomm Mainframe 9 & 10, adobe products and Microsoft products, Crystal Report, IBM Cyborg 6.1, Symantec Ghost, Symantec Enterprise Vault, MacAfee and Microsoft End point, Tripwire, MDM-Absolute, MDM-Mass360, Warrant System, Citrix XenApp 5.5 and 6.0, VMware vSphere, vCenter, Horizon View, WinZip, MS SQL Queries, AD, GP, DNS, DHCP, Exchange, DFS, IIS, SSL, and SharePoint administration

Confidential

Service Desk Manager / System Admin

Responsibilities:

  • Oversee all operations and functions of helpdesk operation; provide 1st, 2nd and 3rd level support for more than 3,000 users.
  • Monitor daily activities and performance to ensure compliance wif all service agreements. Compile and analyze data, prepare daily reports on call volume, abandon rate, carry over, and outages for senior management.
  • Assist Service Level Management in establishing Service Level Agreements and Business Units to perform problem resolution. Manage teh governance and compliance to teh established SLAs for Problem Management.
  • Review daily problem management tool to ensure team consistency regarding troubleshooting methods, accuracy of call log, and user profile information. Maintain compliance wif all standard operating procedures.
  • Providing support to enterprise-level system center configuration management (SCCM) 2007/2012 to deploy Operating Systems, software and update packages (Using SCUP, WAIK, MDT, WSUS, and Windows Sysprep)
  • Creating and deploying Ghost based windows XP and windows 7 images to 5000+ NCI systems.

Key Technologies/Skills: SLA/OLA, SCCM 2007/2012, systems development life cycle (SDLC), SCUP, WAIK, MDT, WSUS, Sysprep, Windows XP and 7, Avaya OneX, Siemens, Symantec Ghost, VTC, BMC Track-IT, ACT, Microsoft Office 2003/2007/2010

TECHNICAL SKILLS

ERP Applications: IBM Cost Point, IBM Cognose, Delteck Time & Expense, Hyland On base

Cloud/Virtualization: VMware, Microsoft Hyper-V, MED-V, App-V, SCOM, SCCM, SCVMM

Microsoft Server OS: Windows NT, 2000, 2003, 2008, 2012, 2016

Office Suites: Microsoft Office 2003, 2007, 2010, 2013/365, 2016/365

Service desk Software: BMC Remedy, BMC Track-It, Manage Engine, and Easy Vista

Messaging: Outlook, Lync, Lotus Notes

Data Management: Symantec VERITAS 9, 10, 11, 12.5

Imaging: MDT, WAIK, SMS, SCCM, Symantec Ghost, Acronis, systems development life cycle (SDLC)

Security Software: McAfee, Symantec and Microsoft End Points, Malwarebytes etc.

Scripting: PowerShell, Batch File, VB or vbscripting

Financial & Business Software: Peach Tree, Quicken, Tax Cut, TurboTax, SAP and ACT

Web Browser: Internet Explorer, Firebox, Chrome, Opera, Safari

Compression and Backup: WinZip, WinRAR, 7-Zip, Win Ace

Telephone Communication: Avaya, Siemens

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