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Customer Care Representative Resume

2.00 Rating

PROFESSIONAL SUMMARY

  • Currently seeking a career that will benefit from my experience and skill. Secure a position that will provide me with the skill needed to help the company advance as well as progressing within the company.

TECHNICAL SKILLS

  • Complex problem solving
  • Superior customer service skills
  • Strong communication skills
  • Knowledge of MS office software: excel, word, outlook
  • Strong leader
  • Detail orientated
  • Experienced in data entry, filing, organizing and record keeping
  • Works well under pressure
  • Goal oriented
  • Effective problem solver

PROFESSIONAL EXPERIENCE

Confidential, Midland, TX

Customer Care Representative

Responsibilities:

  • Monitoring well daily information for data input
  • Identifying and reporting software problems and working closely with a well service team to optimize correct and timely data entry to ensure maximum efficiency
  • Build wellbores for the engineers, lift specialists and well analysts

Confidential, Midland, TX

Customer Care Representative

Responsibilities:

  • Processed clients applications applying for TX benefits (SNAP, TANF, Medicaid)
  • Scheduled clients appointments with state
  • Used research skills to identify unidentifiable documents and clients
  • Responsible for clients personal information (SSN, DL #s, addresses)
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion
  • Developed effective relationships with all call center departments through clear communication
  • Properly directed inbound calls in phone queues to improve call flow
Confidential, Midland, TX

Customer Care Representative

Responsibilities:

  • Closed out accounts for GMAC leased vehicles
  • Accounts receivable
  • Communicated with customers and dealerships about money owed

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