SUMMARY:

• Experienced Business Analyst with proven ability to analyze, document, and audit solutions for operational risks, including policies, compliance requirements, performance standards, success metrics, implementation rollout processes, and instructions for staff and management support of the new information infrastructure.
• Experience with end to end information life cycles, including process to create, organize, store, publish, update, and hand off business and technical documents.
• Experienced with helping end - users, developer users, IT staff, or data center support employees improve their performance in multiple market sectors.
• Experience with software companies providing network security, semiconductor manufacturing, data storage, defense, aerospace, testing equipment, oil and gas exploration, retail, finance, biotech, system integration for data centers and internet advertising/engineering.
• Skilled at creating structured business documents for hardware and software processes including appropriate audience metadata, analysis, metrics, color-coded flow diagrams showing process sequences, business unit interactions, identification of dependencies and any options to recover from errors. Outputs delivered on SharePoint™ 1.0, 3.0, 2007, 2010 and 2013 compatible designs. Outputs include Office 2010, 213 or Office 365 ™ Word, Visio™ Flows, web pages, PDFs, PowerPoint™ or contained in other structured repositories (such as LiveLink™, Documentum™, and Visual SourceSafe™). Readers can easily find SDKs, CLI, API documents, IT operational support documentation, and end-user performance training.
• Experienced in streamlining and documenting hardware or software process and procedures to comply with Federal, State and local regulations, including tagging for audit trails, performance and compliance metrics, and the use of a regulation-audit-ready repository.
• Skillful at reconstructing missing business documents such as BRD, Specifications, Interface Specifications, Test Specification, Test Plans, Test Results, Release Specifications, and operational work flows to provide current and correct information for end users of all kinds.
• Experienced with managing multiple projects and completing deliverables in ambiguous environments in startups, associated with reorganizations and mergers of large companies, and sometimes present in business units responsible for new product creation.
• Experience with “emerging technologies” such as virtualization, agile programming, and Web 2.0 applications such as Wiki.
• Working as the Documentation Project Manager, Business Analyst, SharePoint™ Interface Architect, or Documentation Specialist, created the following 29 kinds of hardware and software information deliverables that help companies improve their processes, create new products, and obtain quality certificates such as IS0:
• Knowledge Base systems using SharePoint libraries and sites Software Development Life Cycle (SDLC) documents Industry Standards specifications for hardware IT process improvement Training for process execution Training for streamlined processes Security process documentation End-user manuals for software and hardware Developer programming guides Administrator manuals Run Books for data centers Engineering field manuals for hardware and software systems White papers for sales and marketing Excel™ checklists and process trackers for managers Use cases and Q/A checklists PowerPoint™ presentations and training materials Technical specifications sheets Workflows and other Visio™ drawings Network diagrams Network configuration documentation Data center operations documentation Document sets for Oil and gas drilling instruments Nuclear detection systems consisting of hardware, software and Q/A documents Health and welfare issues, standards, and policy documents SAP on line transactional help files InfoPak™ Server Administrator operations ITIL compliance templates and documents ISO certification templates and documents for audits Security portals and websites SharePoint™ administration and information hierarchies SDK, CLI, and API document sets Confidential Drive™ and Confidential Sites™

SOFTWARE SKILLS:

Translated programming activities into instructions for end business users by interviewing programmers who developed code using the following programming languages: Java™ and CSS, XDB Query™ language, Oracle™, SQL™, Confidential .Net™, C++™, Paradox™, Delphi™, Remedy™, and proprietary Confidential chip design applications. Note to recruiters I did not write the code. Authored structured use cases and other business documents from scratch using publishing tools specified by the company management, including Confidential Office Suite™ 365, 2010, 2007, 2003, 2002, and 2000 (Word™, Excel™, PowerPoint™, Access™, Visio™, Project™, Outlook™, SharePoint™ (Ver. 1.0 to 2013); SharePoint™ Foundation™, Portal Servers and SharePoint™ Designer™; Office 365™ ;Visual Source Safe™ and other version control programs or content management software such as PVCS™, Documentum™, or LiveLink™; Single source authoring in Arbortext-Epic™-for-tech-writers; various versions of WIKI technology; Acrobat Writer™; Dreamweaver™; XML editors; Framemaker™; InfoPak™ for company-specific programming of applications such as SAP™; Snaggit™, or other image capture and animation programs; Confidential Docs™ and Confidential Sites™.

WORK EXPERIENCE:

Confidential, Silicon Valley

Responsibilities:

• Design of a SharePoint™ repository and governance for the construction and operation of a new global data center (company confidential).
• The scope includes working directly for the Director of Global Infrastructure Support Services to develop ISO and ITIL compliant content that included build and operational policy, process standards, work instructions, compliance with corporate audits, and presentation of roadmap and group achievement metrics, from “bare metal.” In less than a month, the first deliverable included 4 new SharePoint™ sites based on metadata for content types, and a review and approval system for more than 60 new documents were created to guide the testing of the server, storage, network, security, and the application deliverables in the UAT phase.
• The assigned IBM architect signed off on the work with the recommendation that the company adopt the site design and methodology corporation-wide.
• Design of a new SharePoint™ repository and construction of new templates for a corporate effort to update all IT policies, standards, guidelines, processes, procedures, and checklists
• Many of the 500 documents had not been reviewed in more than three years and needed to be migrated from a file system to a structured SharePoint.

Confidential, Mountain View, CA

Responsibilities:

• Deliverable #1 included adding traceability and approvability using features of the Confidential Sites publishing to describe the status of engineering designs and for the documents that govern manufacturing, field testing, shipment and after deployment maintenance.
• Designed and populated a Site Page (website) for the Logistic Team of this business unit to track outbound and inbound shipments, worldwide, and to describe the work flow sequence of the supporting logistics processes that undergoing streamlining and documentation.
• Deliverable #2 required delivery of a documentation solution for their new product design teams to promote cross-team communications and handoffs of documentation for their engineering designs, manufacturing process instructions, testing plans and results, and support documentation to operate and maintain this new equipment. Provided business analysis.

Confidential, Pleasanton, CA

Responsibilities:

• SharePoint™ Content Architect and process specialist for the Business Management Services Team responsible for Architecture and information Management in the Corporate Services Portfolio Organization.
• Deliverables include re-architecture of a SharePoint™ 2007 site to include traceability from their performance dashboard to the documentation that contained the data from which the dashboard is derived.
• No business analysis was present and I had to re-create it. The design included assuring SharePoint™ 2013 compatibility.

Confidential, Palo Alto, CA

Responsibilities:

• SharePoint™ Content Architect and process specialist for the Information Visualization & Innovation, the Talent Data Sciences team that supports HR’s Global Talent organization.
• Deliverables included re-architecture of a 2007 SharePoint™ site to align to their business rules.
• Deliverables included traceability from their roadmap and performance dashboard to the documentation that contains the data from which the success metrics dashboard is derived.
• Provided business analysis.
• The site manages about 8,000 documents and the team generates nearly 100 technical reports a week.

Confidential, San Jose, CA

Responsibilities:

• Documentation services involving a technical report for a code analysis relating to a hardware-software system that validates the integrity of the manufacturing process for airplane wings, on a sub contract to a major aviation equipment manufacturer in Seattle.
• Deliverables included C ++™ Code Analysis Report Template, report cover design and the text of the C++ Code Analysis.
• The format was designed to enable the information to be re-purposed for use as an action agenda and performance checklist for the code remediation.
• Provided business analysis.

Confidential, Mountain View, CA

Responsibilities:

• Documented the work of the Network Engineers responsible for designing, developing, implementing and operating the self-service tools, automation, and monitoring solutions used to enable Confidential to host Online Services for both individuals and businesses.
• Updated three documents for a developer supporting the up-time for Confidential data centers supporting MSM.com™ and Hotmail™ (now Outlook.com™), as he carefully reviewed all the coding for errors and corrected them.
• The audience was Tier 2 and Tier 3 teams assigned to maintain msn.com™ and other large, global customer facing websites.
• Access to the documents is provided by a SharePoint™ team site™. This site included features not commercially available.
• Provided business analysis..

Business Analyst

Responsibilities:

• Created a redesign and migration plan for their existing SharePoint™ repository to align the process documents to the business workflows. Some of the sites were based on SharePoint™ 2007; some were migrated to the corporate SharePoint™ 2013 test environment.
• The work focused on business processes involved in the merger with Wachovia Bank, not SharePoint™ management.
• Provided process and project documentation templates and training for business developers, business experts staffing their own non-IT Help Desk, the creation of support documents for Tier 2 and Tier 3 developers.
• Also designed the first formal change control process for the Reporting and Analysis Team.
• Advocated for the sponsor and the business partners.

Confidential, Folsom, CA

Responsibilities:

• Created a SharePoint™ 2010 repository with metadata rules to track the progress of cross-functional processes related to more than 180 planned security projects involving end to end encryption of communications and federated identity management.
• This security contract was related to work that I completed between 1999 and 2003 and included some of the same staff with whom I had worked previously. The design was SharePoint™ 2013-compatible, using the Confidential test environments.
• Performed an analysis of their proposed solution, identified strengths and weaknesses and suggested areas for improvement; upon approval, implemented the areas for improvement. . No business analysis was present and I had to re-create it
• Created training documents for aligning the work of PMs and Developers in the use of the new SharePoint™ site information hierarchy.
• The change to the team’s SharePoint™ site served as SDK and API guidance for the developers and as installation and troubleshooting guidance for level 1, 2, and 3 support staff.
• Provided new templates and training for to meet Confidential ’s “copy exact” process.
• The additional review and approval requirements for the “kit” created enabled the roll out needed to provision of a federated secure single sign on process for specific Confidential business partners.
• Using this sign on, Confidential business partners can obtain information from a web based interface that presents localized business information in their language of choice.

Consulting Information Specialist

Responsibilities:

• Items included demonstrating continuous employment; however, the clients were not Confidential IT owners.
• Some engagements overlap other items in the resume which has proved a challenge for some firms hired to validate the resume.
• An example of this type of process documentation included, creating Confidential Plans to remediate wildfire damage, and reduce runoff and flooding risks to homeowners downstream from the wild fire areas in addition to enabling the planting of replacement new trees on private land.
• All 1099 contracts completed.
• Provided updated contents published in the SharePoint™ 2007 repository for project development.
• Extracted current information from Excel™, created Visio™ diagrams, and transferred updated information to a SharePoint™ repository. Provided business analysis.
• Created system administration documentation templates and trained IT and technical users in using them.
• First documentation specialist hired by this established manufacturer of “under-balanced, slant drilling” instruments for oil and gas exploration. Created templates for policies, guidelines, standards, and procedures required to design, manufacture, deploy, install, and operate specialized detection equipment for the oil and gas drilling industry.
• Created the information for a 2-weeks, hands-on course for assembling and testing the Applied Physics drill rig detection instrumentation for under balanced drilling in Siberia. Students spoke Russian and documents were
• Created a new version of the document containing the text of the proposed new HDMI Industry wide standard for the hardware (cables) that enables high definition displays, using a template provided by the Consortium responsible for the standard development.
• Created new engineering drawings from verbal descriptions.

Confidential, Sunnyvale, CA

Business Analyst

Responsibilities:

• Created the first cross functional structured information hierarchy used by project engineering build teams to deliver configuration and support information to the Operations team, who wanted a data center “Run Book” for each newly created environment for all of the 50 in-flight projects.
• Enabled the SharePoint™ 2007 site configuration to map and align the work hierarchy of the network engineers and build teams to the PMO Software Life Cycle Design process (SLDC). Some teams used SCRUM methodologies, some used Waterfall, and some used combinations.
• As a result, Operational Support teams had all the information they needed about support requirements in one location (a runbook) that was “always on and always current.”
• Business costs were reduced by more than $1 million dollars by the ability to identify and close gaps delaying the delivery of more than 150 planned and on-going IT projects around the world.
• Created data center Run Books using a new BI application rollout as the template for more than 50 in-flight projects.
• The Run book template and SharePoint™ 2003 and 2007 interface configuration reduced the documentation effort from 200 to 500 - page documents per project created from memory and informal notes and changed the delivery from well after turn over to stage exit gates.
• The results were the display of 6 key reviewed and approved documents per environment in every project design. Runbook publishing time was reduced from 1 week to 15 minutes because the information was available to the Operational Support staff in real time from the start of engineering requirements stage to final operational acceptance after go-live.
• The reorganization permitted a no-broken links during the upgrade to SharePoint™ 2007.
• Supported the new site and processes with the creation and testing of 90 plus new input templates for Excel™, Word™, and Visio™ documents, for use in the service catalog and were part of each project site creation.
• Designed a communication plan and training materials for the cut over.
• Edited staff activity records for compliance.
• Provided a chair side coaching program for new employees other users using the repository as the API and SDK documents that controlled the process.
• Documented the IDM process and re-organized the processes for ISO audits.