PROFESSIONAL SUMMARY:

• I am a Senior Business Systems Analyst who has effectively communicated with all levels of management in support of business objectives and the strategic direction of an organization.
• My goal is to improve business processes and project timelines while reducing cost and increasing operating revenue.
• I have 17 years of Business Analysis experience contributing to highly complex Information Technology (IT) projects in the industries of: Transportation Finance, Commercial Equipment Finance, Dealer Finance, Wholesale Finance, Retail and Lease Consumer Finance, Restaurant Inventory Management, Health Insurance, Marketing. I have over five years of IT Leadership experience and have also simultaneously performed the roles of Project Manager, QA Leader, QA Analyst, Solutions UI Designer, Process Analyst, Programmer Analyst, and Systems Integration Specialist.
• 17 years gathering and documenting business requirements, functional requirements and technical requirements, and system integrations. Nine years were in a mainframe environment and eight years in client - server environments, Operational Data Stores, and SaaS products.
• 15 years designing and documenting current state / future state (“as is” and “to be”) business processes and UML diagrams using Visio, PowerPoint, iRise and Teamworks (now known as IBM BPM toolset).
• 17 years communication with all levels of management, stakeholders, Subject Matter Experts (SME), IT staff, customers, global offshore teams and vendors.
• Extensive training, coaching and mentoring experience in Systems Development Life Cycle (SDLC) including Waterfall, Iterative, BPM (BPMN), USDM and Agile project methodologies.
• 15 years coordinating system implementations with cross functional teams.
• 5 years allocating project deliverables across IT resources.
• 8 years managing a trucking business and employees which I owned and operated.
• 17 years writing test cases, test plans, traceability matrixes and execution of tests in DEV, Unit, SIT, QA, and UAT environments. This also includes 4 years of experience using HP ALM and HP Quality Center.
• 9 years in large scale flash cut data conversion projects.
• 4 years designing graphical user interfaces (GUI/UI) including creation of high-fidelity wireframes using iRise, Teamworks and Powerpoint and prototyping using iRise and Teamworks.
• 2.5 years of experience developing workflow applications using Teamworks, Javascript, XML, XSLT, HTML, CSS and SQL.
• 13 years of experience managing project deliverables including timelines, change management processes, estimation of enhancement cost/benefits, risk mitigation strategies, implementation plans and post implementation activities using MS Project and MS Excel.

SKILLS SUMMARY:

Project Methodologies: SDLC, Waterfall, USDM / SDM, Service-oriented architecture (SOA), Agile, Six Sigma, and BPMN (BPM) Notation

Industries: Automotive Finance, Dealer Finance, Wholesale Finance, Commercial Finance, Health Insurance, Automotive Data Information, Patent and Trademark Management, Marketing

Process and Requirements applications and templates: MS Word, MS Excel, MS PowerPoint, MS Visio, BRD’s, FRD’s, USDM Use Case, UML diagrams, Adobe Reader/Writer, SnagIt, Paint

Project Management applications: MS Project, MS Excel, MS OneNote, HP ALM Explorer, HP Quality Center, Sharepoint, Custom Libraries

Traceability Matrix Tools: Excel, HP ALM Explorer, HP Quality Center

Project Communication tools: MS Outlook, Microsoft Office Communicator, Cisco WebEx Meetings and WebEx Connect

Internet Browsers: Internet Explorer, Google Chrome, Mozilla Firefox

Programming Languages: JavaScript, HTML, XML, XSLT, XPath, Cobol, SQL, DB2, JCL, Xpediter and FileAid

Web Design and prototyping applications: Teamworks and iRise Studio

Development applications, databases and tools: Eclipse, Teamworks, Oracle Database, IBM Mainframe, TSO/ISPF, MS Access, MS SQL server, DbVisualizer, Toad, Teradata, Altova XMLSpy, Notepad, IBM Business Process Choreographer (BPC) Explorer, WebSphere Process Server, IBM’s WebSphere Business Compass BPM modeling tool, ODS, BODS

Defect/Bug Management tools: HP ALM Explorer, HP Quality Center, Rational ClearQuest, Bugzilla, Team Foundation Services (TFS)

Reporting tools: Business Objects, Excel, HP ALM, HP Quality Center

Customer Relationship Management (CRM): Oracle’s Siebel CRM, custom Visual Basic applications

Accounting tools: QuickBooks

Finance structure and Rate management tools: Ivory SuperTRUMP, Citrix MaxFinance

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR BUSINESS SYSTEMS ANALYST

Responsibilities:

• Facilitated requirements gathering sessions with Operations, Finance, Supply Chain and Directors from each area of the organization.
• Documented business and functional requirements, test scripts, and report requirements.
• Developed process flow charts, context diagrams and report mockups.
• Documenting interface requirements for On Hand Inventory, Food Usage Variance, Recipe, Unit of Measure, UTM, Special Events, Menu Item Master Data, Menu Item PLU, and Invoices.
• Developing an intimate understanding of business operations relative to Inventory and Supply Chain Management.
• Executing according to agile best practices and IT process standards
• Communicate critical issues, project status, changes, etc. to project managers, team members and business stakeholders.
• Documenting report requirements for a BODS environment
• Creating ODS to ETL data mapping documents
• Designing sample reports
• Managing the project plan timelines for ODS, EDW and QA resources
• Documenting business and functional requirements
• Creating “as is” and “to be” process flow diagrams and UML diagrams
• Eliciting business rules
• Participating in onboarding sessions
• Coordinating IT activities
• Communicate critical issues, project status, changes, etc. to project managers, team members and business stakeholders.

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Used Democratic and Coaching management styles.
• Industry: Assurance and Auditing
• Provided oversight and mentoring of best practices to third party vendor Business Analysts and Developers on multiple Human Capital projects.
• Provided strong business analysis skills, including facilitation skills and a thorough understanding of analysis deliverables
• Demonstrated technical and leadership expertise in application development and project management in distributed systems and web technologies.
• Demonstrated ability to work independently and within a team.
• Interacted with a variety of senior-level executives.
• Capable of being diplomatic while taking control and driving a team toward a common goal during requirements meetings.
• Managed workload and identified opportunities for additional contribution.
• Created best practice guidelines for structuring requirements and test cases within HP ALM for the BA COE.

Confidential

IT STREAM LEAD / LEAD BUSINESS ANALYST

Responsibilities:

• Lead 12 resources from the Originations, Development (Third Party Providers), Pricing and Deal Flow teams by using Democratic and Coaching management styles and reported team status to senior management.
• Responsibilities: Analyzed and documented business and functional requirements, created presentations, facilitated stakeholder reviews, created high-fidelity wireframes and prototypes, managed Rate Card configuration, lending templates and business rules configuration for Risk Management and loan structures.
• Onboarded 80+ programs managed team’s execution of 526 enhancement and regression test cases.
• Created standard operating procedures (SOP) for the training team.
• Analyzed and validated xml transactions in the BPM workflows.
• Reviewed web service designs and database structure with offshore teams and ITO representatives.
• Introduced the iRise visualization tool to the company as a solution to improve requirements gathering sessions on future web projects.
• Created a common BRD/FRD template for use in future projects.
• Created a common onboarding Project Plan for use with future portfolios.

QA LEADER / TEST LEADER

Confidential

Responsibilities:

• Lead the testing effort of 75+ resources across multiple teams from IT, Originations, Risk and Pre-Audit. Teams were located across the U.S. and offshore (Third Party Providers).
• Realized $14MM in cost savings over three years while anticipating $477MM in income volume.
• Performed key project management tasks including managing all test plans, developing the testing timelines, monitored the execution of test activities, facilitated daily end to end smoke tests, created presentations, facilitated stakeholder reviews, reported daily system readiness or outages, facilitated ad-hoc meetings to expedite resolution of system outages, and scheduled and facilitated daily defect calls with 50+ attendees from Business, IT and Third Party Providers.
• Managed all teams test plans and test scripts, administered user accounts, created status charts and reports, managed defect tracking and resolution.
• Facilitated testing status meetings and coordinated the execution of Production implementation tasks and post launch support.
• Process, Requirements, Testing applications and templates: MS Word, MS Excel, MS PowerPoint, MS Project, Visio, BRD’s, FRD’s, Adobe Reader/Writer, SnagIt, Paint, Test Scripts, iRise.
• Project Communication tools: MS Outlook, Cisco WebEx Meetings, WebEx Connect, Sharepoint
• Methodologies: SDLC, BPM, Iterative and Waterfall.
• Internet Browsers: Internet Explorer, Google Chrome
• Technology and Programming languages: Web applications, JSP/Java, XML, SQL
• Web Design and prototyping applications: iRise Studio
• Development applications, databases and tools: Oracle Database, DbVisualizer, Toad, Altova XMLSpy, Notepad, IBM Business Process Choreographer (BPC) Explorer, WebSphere Process Server, IBM’s WebSphere Business Compass BPM modeling tool
• Defect/Bug Management tools: HP ALM Explorer, HP Quality Center, Excel, ServiceNow
• Customer Relationship Management (CRM): Oracle’s Siebel CRM
• Finance structure and Rate management tools: Ivory SuperTRUMP, Citrix MaxFinance

Confidential

SENIOR BUSINESS ANALYST

Responsibilities:

• Onboarded 5 programs to each custom defined BPM workflow client-server application with an integrated Content Management feature.
• Used Democratic and Coaching management styles.
• Methodologies: BPM, Waterfall, RUP, SOA and Agile
• Technology: Java Web application and BPM workflows
• Industry: Health Insurance
• I managed the team project plans and timelines, allocated tasks to team members, tracked defects and change management requests from the business, mitigated risk and reported project status to upper management.
• Facilitated JAD sessions with Business SME’s to gather business and functional requirements
• Created wireframes in iRise and Teamworks.
• Reviewed UI designs in Teamworks and iRise with Business SME’s, Executives and Stakeholders
• Documented current business process models and streamlined business processes using Visio and BPM notation in the Teamworks Authoring Environment
• Documented requirements in BRD templates, created Systems Use Cases, UML diagrams, test scenarios, test scripts, a traceability matrix and executed Unit and SIT testing
• Collaborated with DBA’s and Systems Operations to design a new Oracle database and tables for integration with Teamworks
• Used iRise to gather and document high level requirements and create a prototype of the WCM website.
• Used Teamworks from Lombardi / IBM in the roles of Business Analyst, Solutions UI Designer and JavaScript Developer to define a functioning business process model, designed GUI screens, developed rules in javascript based on business rule requirements, developed components and sub-components in JavaScript following service-oriented architecture (SOA) methodology, integrated xml data between Teamworks and SQL inserts/updates/extracts from an Oracle database, designed tracking points and metrics for operational and customer reports.
• Communicated project status to Executive team.
• Process, Requirements, Testing applications and templates: MS Word, MS Excel, MS PowerPoint, MS Visio, BRD’s, FRD’s, Adobe Reader/Writer, SnagIt, Paint, Use Cases, UML diagrams, Test Scripts, iRise, Teamworks
• Project Management applications: MS Project, MS Excel, Sharepoint
• Traceability Matrix Tools: MS Excel
• Project Communication tools: MS Outlook, Microsoft Office Communicator, Cisco WebEx Meetings
• Internet Browsers: Internet Explorer
• Programming Languages: JavaScript, HTML, XML, XSLT, XPath, SQL
• Web Design and prototyping applications: Teamworks and iRise Studio
• Development applications, databases and tools: Eclipse, Teamworks, Oracle Database, MS Access, DbVisualizer, Toad, Altova XMLSpy, Notepad, WebSphere Process Server
• Defect/Bug Management tools: Rational ClearQuest
• Reporting tools: Teamworks, Excel
• Customer Relationship Management (CRM): Teamworks
• Methodologies: BPM, Waterfall, RUP, SOA and Agile
• Technology: Java Web application
• Industry: Health Insurance
• Process, Requirements, Testing applications and templates: MS Word, MS Excel, BRD’s, FRD’s, Adobe Reader/Writer, SnagIt, Paint, Pixie, iRise
• Project Management applications: Sharepoint
• Project Communication tools: MS Outlook, Microsoft Office Communicator
• Internet Browsers: Internet Explorer
• Web Design and prototyping applications: iRise Studio

Confidential

SENIOR BUSINESS ANALYST / SYSTEMS INTEGRATION SPECIALIST

Responsibilities:

• Documented requirements following waterfall methodology using BRD and FRD templates, created Systems Use Cases, UML diagrams, test scenarios, test scripts, defect traceability matrix
• Executed unit and SIT testing in VSAM mainframe environment and executed SQL scripts in a DB2 database
• Performed final review and approved business and functional requirements written by other Business Analysts
• Mentored and trained a team of 8 Business Analysts in best practices
• Managed vendor relationships and business SME enhancement requests
• Project Methodologies: SDLC, Waterfall, USDM / SDM
• Industry: Automotive Finance, Dealer Finance, Wholesale Finance
• Process and Requirements applications and templates: MS Word, MS Excel, MS Visio, BRD’s, FRD’s, USDM Use Case, UML diagrams
• Project Management applications: MS Project, MS Excel, Custom documentation library
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook
• Internet Browsers: Internet Explorer
• Programming Languages: VSAM, SQL, JCL, Xpediter and FileAid
• Development applications, databases and tools: IBM Mainframe, TSO/ISPF, DB2, MS Access,
• Defect/Bug Management tools: Custom defect tracking tool
• End User Applications: FIS Automotive Finance, FIS Dealer Finance

Confidential

SENIOR BUSINESS ANALYST / PROJECT MANAGER

Responsibilities:

• Documented requirements following USDM methodology, created Business Use Cases, Systems Use Cases and UML diagrams for enhancements to the platform according to each new customer’s unique requests
• Executed tests in Unit and SIT environments
• Used PVCS for version control
• Developed a generic set of documentation templates to be re-used and customized for each on-boarding
• Utilized the Auto Lead Data Format (ADF), a standardized xml document format used by most global automotive customer relationship management (CRM) applications
• Used Sharepoint to manage versions of requirements and other project related documents.
• Project Methodologies: SDLC, Waterfall, RUP, USDM / SDM, Service-oriented architecture (SOA), Agile, Six Sigma, and BPMN (BPM) Notation
• Industry: Automotive Data Information
• Process and Requirements applications and templates: MS Word, MS Excel, MS PowerPoint, MS Visio, BRD’s, FRD’s, USDM Use Case, UML diagrams
• Project Management applications: MS Project, MS Excel, Sharepoint
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook, Microsoft Office Communicator
• Internet Browsers: Internet Explorer
• Programming Languages: XML, SQL
• Development applications, databases and tools: Oracle Database, IBM Mainframe, TSO/ISPF, DbVisualizer, Toad, Altova XMLSpy, Notepad
• Assigned as the Project Manager for the iRise version 6.0 training materials project.
• Managed a team of resources to develop the training materials for the iRise version 6.0.
• Authored and maintained the project plan using MS Project
• Conducted weekly status meetings with the client
• Identified and mitigated project timing risks by realignment of resource assignments
• Developed the iRise 6.0 certification exam for use at other iRise customers
• Used Sharepoint to maintain versions of requirements and other project related documents.
• Documented requirements using a combination of waterfall and USDM methodologies, created test plans, performed test execution, provided metrics for reporting activities, developed training manuals, lab exercises, and created training presentations.
• Project Methodologies: SDLC, Iterative, Waterfall, RUP, USDM / SDM
• Industry: Patent and Trademark Management
• Process and Requirements applications and templates: MS Word, MS Excel, Use Cases
• Project Management applications: MS Project, MS Excel
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook, Microsoft Office Communicator
• Internet Browsers: Internet Explorer
• Programming Languages: MS SQL
• Development applications, databases and tools: MS Access, MS SQL server, DbVisualizer
• Defect/Bug Management tools: Bugzilla
• Defined the project charter and scope
• Documented requirements using BRD and FRD templates following a combination of iterative and waterfall methodologies, created Systems Use Cases, UML diagrams, test scenarios, test scripts, a traceability matrix and executed unit testing
• Generated Sarbanes Oxley (SOX) documentation
• Documented current business process models and designed streamlined business process models
• Generated training materials and facilitated training sessions
• Developed a test execution and traceability document that was incorporated as a best practice in Xede’s Business Analyst Center of Excellence.
• Project Methodologies: SDLC, Waterfall, RUP, USDM / SDM, Service-oriented architecture (SOA), Agile, Six Sigma, and BPMN (BPM) Notation
• Industry: Marketing
• Process and Requirements applications and templates: MS Word, MS Excel, MS PowerPoint, MS Visio, BRD’s, FRD’s, USDM Use Case, UML diagrams, Adobe Reader/Writer
• Project Management applications: MS Project, MS Excel, Custom Libraries
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook, Microsoft Office Communicator
• Internet Browsers: Internet Explorer, Mozilla, Firefox
• Defect/Bug Management tools: Bugzilla

Confidential

IT TEAM LEADER / SENIOR BUSINESS ANALYST

Responsibilities:

• Project Methodologies: Iterative
• Industry: Automotive Finance
• Process and Requirements applications and templates: MS Word, MS Excel, MS Visio, BRD’s, FRD’s
• Project Management applications: MS Project, MS Excel, Custom documentation library
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook
• Internet Browsers: Internet Explorer
• Programming Languages: VSAM, SQL, JCL, Xpediter and FileAid
• Development applications, databases and tools: Java Web Application, MS Access
• Defect/Bug Management tools: Excel
• End User Applications: Custom Java Web Application for eContracting
• Reporting Tools: Business Objects

Team Leader/Senior Business Analyst

Confidential

Responsibilities:

• Provided leadership and mentoring to 12 Business Analyst resources
• Documented requirements using BRD and FRD templates following a combination of iterative, waterfall and RUP methodologies, created Systems Use Cases, UML diagrams, business process models, test scenarios, test scripts, a traceability matrix and executed unit testing
• Received recognition of outstanding service for identifying and mitigating a conversion risk related to Confidential Corporations sale of Hertz Rental Car Company
• Obtained Six Sigma Greenbelt Certification during the Direct Manufacturer Project, resulting in the streamlining and reengineering of 8 wholesale funding business process models
• Coordinated data integration between CICS platforms, mainframe COBOL platforms, and AS/400 platforms into a new web application supported by a VSAM mainframe application.
• Lead representative of IT during change management and incident forums ensuring all issues and risks were brought to successful resolution
• Participated in problem identification and resolution within applications, while ensuring all affected and interested parties are updated with the potential impact to cost, resource allocation and project timelines
• Performed GAP analysis and mitigated project risks
• Demonstrated negotiation and conflict management skills by facilitating the differing opinions between business customers and technical design specialists to establish a compromised solution
• Project Methodologies: SDLC, Waterfall, RUP, USDM / SDM
• Industry: Automotive Finance, Dealer Finance, Wholesale Finance
• Process and Requirements applications and templates: MS Word, MS Excel, MS Visio, BRD’s, FRD’s, USDM Use Case, UML diagrams
• Project Management applications: MS Project, MS Excel, Custom documentation library
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook
• Internet Browsers: Internet Explorer
• Programming Languages: VSAM, SQL, JCL, Xpediter and FileAid
• Development applications, databases and tools: IBM Mainframe, TSO/ISPF, DB2, MS Access, Teradata
• Defect/Bug Management tools: Custom defect tracking tool
• End User Applications: FIS Automotive Finance, FIS Dealer Finance
• Reporting Tools: Business Objects

Senior Business Analyst

Confidential

Responsibilities:

• Gathered Business and Functional requirements following waterfall methodology.
• Documented business process models
• Increased skills in XML and Java
• Performed Integration and UAT testing
• Project Methodologies: SDLC, Waterfall, RUP, USDM / SDM
• Industry: Automotive Finance, Vehicle Inventory Management
• Process and Requirements applications and templates: MS Word, MS Excel, MS Visio, BRD’s, FRD’s, USDM Use Case, UML diagrams
• Project Management applications: MS Project, MS Excel, Custom documentation library
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook
• Internet Browsers: Internet Explorer
• Programming Languages: XML, VSAM, SQL, JCL, Xpediter and FileAid
• Development applications, databases and tools: IBM Mainframe, TSO/ISPF, DB2, MS Access,
• Defect/Bug Management tools: Custom defect tracking tool
• End User Applications: FIS Automotive Finance, Vehicle Inventory System

Business Analyst

Confidential

Responsibilities:

• Gathered Business and Functional requirements following waterfall methodology.
• Performed Integration and UAT testing
• Ensured seamless integration between the new LA system and internal Ford Credit systems in the functional areas of collections, bankruptcy, risk, tax savings, credit bureau reporting, auto-deposit payment systems and payroll deduction.
• Project Methodologies: SDLC, Waterfall
• Industry: Automotive Finance
• Process and Requirements applications and templates: MS Word, MS Excel, MS Visio, BRD’s, FRD’s
• Project Management applications: MS Project, MS Excel, Custom documentation library
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook
• Internet Browsers: Internet Explorer
• Programming Languages: Cobol, VSAM, SQL, JCL, Xpediter and FileAid
• Development applications, databases and tools: IBM Mainframe, TSO/ISPF, DB2, MS Access,
• Defect/Bug Management tools: Custom defect tracking tool
• End User Applications: FIS Automotive Finance

Confidential

Programmer Analyst

Responsibilities:

• Utilized the SDM methodologies to ensure successful documentation of business requirements, conducted JAD sessions with SME’s, created test scenarios, performed integration testing, and implemented 7 portfolio conversion projects onto the Lending Automotive (LA) common receivables platform developed by Fidelity Information Services
• Project Methodologies: SDLC, Waterfall
• Industry: Automotive Finance
• Process and Requirements applications and templates: MS Word, MS Excel, MS Visio, BRD’s, FRD’s
• Project Management applications: MS Project, MS Excel, Custom documentation library
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook
• Internet Browsers: Internet Explorer
• Programming Languages: Cobol, VSAM, SQL, JCL, Xpediter and FileAid
• Development applications, databases and tools: IBM Mainframe, TSO/ISPF, DB2, MS Access,
• Defect/Bug Management tools: Custom defect tracking tool
• End User Applications: FIS Automotive Finance
• Converted over 500 programs from VS Cobol to MVS Cobol
• Project Methodologies: SDLC, Waterfall
• Industry: Automotive Finance
• Process and Requirements applications and templates: MS Word, MS Excel, MS Visio, BRD’s, FRD’s
• Project Management applications: MS Project, MS Excel, Custom documentation library
• Traceability Matrix Tools: Excel
• Project Communication tools: MS Outlook
• Internet Browsers: Internet Explorer
• Programming Languages: Cobol, VSAM, SQL, JCL, Xpediter and FileAid
• Development applications, databases and tools: IBM Mainframe, TSO/ISPF, DB2, MS Access,
• Defect/Bug Management tools: Custom defect tracking tool
• End User Applications: FIS Automotive Finance