PROFILE:

• 14+ Years extensive system Design, Development and Implementation experience with 5 years in Telecommunications Billing Software Development at ADC Telecommunications and 10+ years in Siebel CRM (eCommunications Vertical)/Siebel Analytics (now Oracle BI).
• Have a reputation of being a successful asset to many projects across different continents varying from various CRM and billing/financial system technologies. As Siebel 8 Certified Expert with vast experience with how a CRM (CPQ) integrates with finance / billing systems and product services and solid hands - on experience in solution design, development, E2-E, application support, gap analysis, QA, and SDLC development.
• Experienced in variety of projects namely, Transformation (Telstra Australia), Upgrade, re-implementation and technology migration. Experienced in Technical and Functional roles in Siebel implementation projects.
• Extensive experience in Product Configuration (eConfigurator), ePricing and in developing multi-lingual (French) Siebel Applications.
• Also experience in managing teams and project management processes including mentoring / on-boarding new juniors.
• Most recent experience has been focused on Siebel CRM Implementation including Open UI at Confidential, Telecommunications Billing, Financial/Inventory applications and have exposure to Oracle App. DBA, Oracle Applications (Finance, GL, Inventory), SFDC, Aptus, Agile etc.

TECHNICAL SKILLS:

Technologies: Siebel CRM v6.x, 7.x, 8.x (1.1.10 /11) eCommunications, Siebel Open UI, Siebel Analytics 7.8 (Now OBIEE), Oracle BI 11/10g, Oracle BRM 7.4/7.2, SFDC (Exposure), Aptus, Agile Methodology

Languages: Java, Visual Basic, PL/SQL, DHTML, eScript, JavaScript, VBScript, C, Shell Scripting

Database and Related Tools: Oracle 11/10g/9i/Oracle8i/ 8.0/7.3/7.1/7.0/6.0 , Oracle Forms 6/5/4.5/3.0, Oracle Report 3.0/2.5, SQL* Report Writer1.1, SQL* Menu 5.0, PL/Sql 8/2.0, SQL* Plus 8/3.3/ 3.1, Sql * Loader, Import/Export, Informatica Power Centre, ETL’s

Internet/Intranet: XML, XSL, MQ-Series

Operating Systems: Windows 2000/NT/98/95/3.1, UNIX, Linux, Novel, MS-DOS

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Sr. Siebel Consultant / BSA / SME

Technologies: Siebel eCommunications 8.1.1.10 /11 , Open UI, Oracle 11g, Oracle E-Business Suite, Salesforce, Aptus, Agile Methodology

Responsibilities:

• Sr. Product Designer / Developer responsible for Designing/ Development of complex product models, Promotions, Bundles, Business Rules etc
• Various complex business solution implemented using mix of technology i.e. Open UI, Configurator Constraints, Scripts, Web Template Customization etc.
• Involved in Design / Development of Complex Pricing Architecture with mix of pricing methods, Customization needs for global needs i.e. APAC, Europe, North America
• Leading QA activities for validating of existing Customers / Assets to new system.
• Configuration of Pricing Procedures, Eligibility, Compatibility, and Siebel UI (applet, views etc) for business requirement.
• Responsible for global Confidential Product Catalog - Design /Development
• SME / BSA for DATA MIGRATION team for any mapping issue with migration or migrated data issue, this involved making sure all existing customer assets works with no issue.
• Involved in all capacity in Complex Product Design / Development / Orders /Integration / BSA teams to make sure BEST practice and standards are followed in Design, Development and E-2-E System Integration i.e. Billing, Aptus (Agreements / SLA), NOC (Inventory) etc
• SME - involved in architecting or designing solutions for other integrated legacy system i.e. Capacity(CapLogix),Aptus (Agreements), Finance (Oracle Apps), Billing (Single.e.View), Tibco
• Working with off-shore teams (Singapore, India, UK) on need basis for any issue raised / resolution and contact person for COLOcation-Products Design / Development
• Involved in various E-2-E CR Analysis / Implementation and provided feedback to stakeholders
• Worked in different time zone to support (Post-Go-Live) global users / teams i.e. US, APAC, EMEA

Confidential

Sr. Development & Enhancement Support Tead/ Sr BSA

Technologies: Portal 7.4 & 7.2 / Siebel eCommunications 8.1.1,10

Responsibilities:

• Managing Production support team with Onshore/Offshore Model.
• Leading the 3rd Line support team onsite for new CRs and managing the releases.
• OBRM hands-on experience (7.4 / 7.2) in App Support, Gap analysis, Design, Development
• OBRM hands-on experience Pipeline (Rating / Usage processing) and Infranet.
• In-house OBRM training on Pipeline, Portal Infranet, Portal Developer / Essential
• Work as liaison as Siebel SME for large client.
• Worked on Pricing Centre to implement any changes to existing product / rate plan including pricing
• Worked on enhancement of existing jobs i.e. PIN OFR (re-rating)
• Worked on development of iScripts, Modification of Pipeline registries to accommodate new changes / enhancements (i.e. drop zero quantity records in pre-process pipeline rather during rating)
• Worked on resolving issue raised by clients in timely manner without sacrificing quality.
• Worked on product sync between BRM and Siebel during the deployment night
• Mentoring PSS (Production Support System) team members.
• Involved in helping UAT / QA teams for their test plans / data set up etc for releases / patches.

Confidential

Senior BI Consultant

Responsibilities:

• Technical Lead for BI assessment / pilot project and successfully delivered the prototype based on the business requirements gathered during discovery sessions with Business.
• Worked as Liaison, as Siebel SME for BI team.
• Responsible for mapping between Siebel CRM and OBIEE
• Worked on completion of assessment of BI OOTB functionality and fit to requirement.
• Worked on Gap analysis between requirement and OOTB
• Worked on Detail Design of custom CRM extension column and mapping for ETL (SDE, SIL)
• Worked on eConfigurator performance issue (due to customized Siebel Web Templates)

Confidential

Senior Product Designer / Sr Consultant / SME

Responsibilities:

• Siebel SME worked with client BSA’s to finalize changes, enhancements, SOW, Budget etc.
• Siebel Product Development team member responsible for Designing/ Development of complex rate plan product models.
• Worked on development of task based UI
• Responsible to customized Siebel Web Template (adding / modifying java script/SWE tags)
• Assisted in various environments Admin Data, Product Data Migration i.e. Product Model (using ADM), LOV etc.
• Responsible for co-ordination / tech review of development work done by offshore team
• Responsible for standardization of various environment file system to close to the existing MTSA production system, this includes documenting existing systems and proposing new structure for better performance, maintenance etc.
• Responsible for Configuration related to Product UI also migrating changes to other environment.
• Design and Development of Siebel Special Rate List (SRL) components this include setting up the required components i.e. required Siebel patch, Screens, LOV values etc. Created a complete solution and presented to various teams i.e. Confidential, BRM and MTSA.
• Responsible for maintaining the Admin Work Book for the all Admin changes happening and migration to other requested environment also On-Boarding New Siebel Application Users.

Confidential

Product Designer / Sr. Consultant

Technologies: Siebel eCommunications 8.1.1, Oracle, Linux

Responsibilities:

• Product Solution Design / Development team member responsible for Designing/ Development of complex rate plan product models, which include the validating the existing product models as well as assessment of new business requirements.
• Implemented Complex Products, Bundle Promotions, Aggregate and Volume Discounts and Coupons etc
• Responsible for Configuration related to product UI Objects i.e. New MTSA fields on Product Screens, LOV’s (Hierarchical and Simple LOV’s) etc.
• Responsible to customized Siebel Web Template (adding / modifying java script/SWE tags)
• Solely Responsible for Assessment of New Siebel 8.1.1 OOTB (Out of the box) functionality i.e. Special Rate List (SRL), this also include to understand the mapping /integration between Siebel and Oracle Communication and Billing Rev Mgmt. (BRM) System (i.e. ERA (Extended Rating Attributes) mapping to Siebel Products, Rate List Sync between Siebel and BRM etc.)
• Design and Development of Siebel Special Rate List (SRL) components this include setting up the required components i.e. required Siebel patch, Screens, LOV values etc. Created a complete solution and presented to various teams i.e. Confidential, BRM and MTSA.
• Special Rate List (SRL) Development / Implementation required the co-ordination with Oracle Billing System (BRM) team hence organize the sessions/demos with BRM team members. Created Design document along with data-set up, testing steps document to aid for test team.
• Solely Responsible for Design / Development a solution to Skip OOTB creation of Projected Asset Cache (PAC) at Account Level and to Validate at Order Level.
• Development/Modification of eConfig Workflows to skip the PAC and not execute any ASSET Validation at the Account Level and enable at current Order Level. This included the modification to OOTB PSP WF’s, Data Set-up, Test and also created the testing steps document (include each steps along with screenshot) to aid for testing team.
• Solely Responsible for assessment of Siebel 8.1.1 OOTB. Discount Matrix functionality and business requirement. Given the discount matrix is not enabled OOTB therefore created the detailed technical and functional design document. This document include the required functional changes to UI Layer (new Field to Applet), Business Object Layer, Data Object Layer (Schema change) and Modification to PSP Workflows (i.e. new step in ‘Pricing Procedure WF)
• Worked as On-Site backup Siebel SADMIN in absence of Confidential SADMIN, also worked with SADMIN team on need basis to help (being a shared resource, executed this responsibility which required at times working off hours and co-ordination with off-shore team) to compile/promote SRF’s, Validated various Siebel patches and functionality in different Siebel Environments i.e. DEV2, SandBox, Test etc at MTSA.
• As technical on-site product team member worked with MTSA Business Team members and Other Confidential Team members i.e. Helping Integration Team (AIA), Order Management and PRM

Confidential

Product Architect / CR Manager / Sr Consultant (CRM / BI)

Technologies: Siebel eCommunications 7.8.4, Oracle 9i, Windows

Responsibilities:

• Responsible for Designing / Developing complex items, which include the validating the existing solution as well do-ability in regards to technical as well timelines i.e. introducing new Siebel OOTB functionality
• Responsible for creating functional design for off-shore team, SME - to IDC team
• Responsible for creating / validating the solution and providing/working with other product architecture team members in regards to solution as well complexity assessment
• Lead Assessor Responsible for providing the estimates for various CR’s (Change Requests) raised by Telstra Business, Creating and Validating the DA Analysis and providing feedback and Involve in Capacity / Scope / Budget planning
• Responsible for justifying estimates provided by CRM (eConfig) team with the Telstra
• Responsible for user requirement gathering, provide initial and final estimates using in-house estimating models
• Responsible for peer review the designs i.e. giving feedback, mentoring Juniors
• Responsible for supporting technical/functional request from various groups within project
• Responsible for GAP analysis of OOTB functionality and business requirement
• Responsible for creating Star Schema design (Functional Design)
• Responsible for creating Dashboard design/Validating Development (Functional)
• Responsible for analysis of OOTB functionality
• Involved in design / Development of Campaign Management, Segmentation, Lists and Development tasks.
• Responsible for helping organizing / piloting design sessions to introduce OOTB capability and seek feedback for usability (Best Fit)
• Responsible for user requirement gathering, business / functional analysis

Confidential

Sr. Consultant (Analytics/ BI)

Responsibilities:

• Responsible for user requirement gathering, business analysis, functional analysis (including cost-benefit analysis of each requirement) and Development
• Responsible for creating Star Schema Design, Dashboard Development and Training Users.
• Responsible for initial Mapping Design between Data Warehouse and OLTP Application
• Involved in email campaign management design, segmentation and development tasks.
• Technical Lead for Products Design / Development (Updgrade to 7.xx)
• Led the performance improvement initiative to speed up quote to order process
• Focused on product model performance in eConfigurator and created the product “skinny-down” process Phase 1
• Streamlined Auto-Asset workflow performance
• Extensive work with Siebel eConfigurator, Siebel ePricer and Quotes and Order modules
• Created all aspects of design for migration from Siebel 6 product models to Siebel 7 models
• Extensive work with Scripting, understanding of pricing factors and models and quote to order
• Worked with the data migration team on migrating assets mapped to historical products into the new Siebel 7 product models
• Products & Pricing Team member involved in business /functional analysis, design, prototype, development of various new and retrofitting the existing functionality into new system (Siebel)
• Extensive work with Siebel eConfigurator, HI-UI development,HI (HI Interactivity) Web Templates (Siebel 7 -> Siebel 7.5.3.5)
• Created all aspects of design for migration from Siebel 7.5 product configurator models to Siebel 7.8
• Involved in various Analysis, Design and Development of various specific HI Siebel Web Template to achieve the same functionality as it exists in Siebel 75; this involves understanding on current implementation as well as new feature available in new version (7.8).
• Worked on various WF’s related to eConfigurator involving Order Management (SIS OM)
• Worked on Initial Analysis of PSP engine capability to understand the functionality provided and required implementation roadmap
• Analysis of new Oracle 10g feature i.e. Optimizer Mode CBO (Cost Base Optimizer Vs RBO (Rule Base Optimizer), Histogram Creation, New Performance Parameters,
• Solely responsible for all aspect of Application Tuning i.e. All Screens, PDQ’s, Interfaces etc.
• Mentoring 2 new junior team members to provide essential guidelines at various times