SUMMARY

• Qualified professional with over 7+ years of extensive experience in the field of Business Analysis, working with the technical staff to implement management and staff's business requirements into the software application in retail and e - commerce environments.
• Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross-platform environment.
• Hands on experience in Retail, Point of Sale, Ecommerce and Warehousing.
• Experienced as a Business Analyst in using the iterative software development life cycle principles of Rational Unified Process to manage, develop and test distributed client/server, Internet and intranet applications on heterogeneous environments.
• More than 3 years of working experience on Enterprise Content Management (ECM)
• Software Development Life Cycle (SDLC) experience including Requirements Gathering, Specifications Analysis/Design, and Testing as per the RUP’s Iterative Software Development Life Cycle process
• Highly proficient in working with users to gather requirements, analyze them and subsequently use the Rational project and design tools to model the requirements.
• In-depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Extensively used rational tools for UML, tracking and reporting and applied the Rational Unified Process in all areas of a software development life cycle.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications
• Working experience for more than 2 years on Write Detailed Level Business Requirements (DLBRs)
• Working experience for more than 3 years on Write High Level Business Requirements (HLBRs)
• Good knowledge of Business Process Modeling and Business Process Re-Engineering and experience with SWOT analysis.
• Conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing the software requirements in a structured way using Rational RequisitePro to track development.
• Interacting regularly with the development team, creative services, database designer, system administrator and the higher management to meet the deadlines of Project milestones.
• Worked in close co-ordination with the testing team in developing test plan and test cases from functional and business requirements.
• Used Rational ClearQuest for tracking and prioritizing defects and for enhancements after base lining the requirements
• Used Rational Clear Case for Version Control of requirement documents.
• Well versed in writing queries/Scripts for Data Analysis and QA reporting and testing.
• Good knowledge of Workflows and Content Management Tools.
• Excellent skills in Project and Performance Management to support Strategic Planning, Goal Setting, Strengthen Accountability, Enhance Decision Making, and Improve Customer Service.

TECHNICAL SKILLS

Programming Languages: C, C++, HTML, XML, SQL.

Data Base: MS Access, Oracle (SQL Series), DB2

Reporting Tools: Crystal Reports 8.0

Operating Systems: MS-DOS, Windows95/98/NT/2000/XP, Apple McIntosh, Linux

Software: MS Office Suite(Word, Excel, Access, PowerPoint & Outlook), MS Visio, Rational Rose, Rational Requisite Pro, Adobe Acrobat, MS Office FrontPage, Lotus Notes

Performance Testing Tools: Virtual User Generator, Load Runner

Processes/Technologies: Rational Unified Process (RUP), Waterfall, UML & Microsoft Office SharePoint 2007

Automation Tools: Requisite Pro, Win runner, QTP, Test Director, Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Greensboro, NC

Business System Analyst

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Analyzed and documented of AS IS and TO BE business process requirements for existing point of sale application.
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Gathered requirements for in-store ordering system which allows store staff to place orders for customers by browsing the dot com catalog.
• Worked with Front-end and Back-end systems.
• Worked with clients to better understand their needs and present solutions using structured SDLC approach.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members
• Helped in creating end user manuals and procedure manuals.

Environment: MS Visio, UML, SDLC, Microsoft Commerce, MLS (Merchandise location system) Microsoft Office Suite, Quality Center, Windows NT/XP

Confidential, Greensboro, NC

Business Analyst/Systems Analyst

Responsibilities:

• Interacted with business heads to finalize the Business Requirements for the application.
• Developing and documenting all eCommerce Processes and integrations with other systems within the enterprise
• Maintaining process flow charts (as-is and to-be) and documentation for eCommerce processes and making them available to the enterprise through the Company Intranet Site
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Managed changes to the POS system
• Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Managed changing requirements which included establishing a baseline, keeping track of the history, determining dependencies that are important to trace, tracing relationship between related requirements and maintaining version control.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Checked Business Readiness and determined activities of flow.
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.
• Wrote Procedure Manuals and was responsible for continuity preparedness.
• Managed various tests, stored test information, reviewed and analyzed test results.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Involved in testing the POS system
• Helped in writing Training manuals and helped business with the Training on a one to one sessions.
• Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Windows XP, NT/2000, HTML, Vignette Content management Tool, J2EE (JSP1.2), XML, XSL, XSLT, HTML, SQL, Oracle 9i.

Confidential, Carlstadt, NJ

Business Analyst

Responsibilities:

• Followed a structured approach to gathering and formalizing business requirements expressed by managers, process owners and operational users of the information system.
• Analyzed business requirements and system architecture/design.
• Conducted JAD sessions with end-users to identify user requirements and also to collaborate with developers for application development.
• Involved in designing User Interfaces for developing prototypes.
• Captured system requirements by writing Use Cases.
• Developed procedures for processing of data and made process flow diagrams.
• Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems Analyst.
• Analyzed the As Is system to prepare a To Be system concept.
• Captured core business process information, business rules, business entities and other relevant information.
• Assessed risks, costs and potential benefits of alternative business process.
• Developed Functional Specifications and Q/Testing Requirements.
• Developed Requirements Traceability Matrix (RTM) using Rational RequisitePro to trace each software requirement.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Developed Test Cases to validate the requirements and documented the Traceability Matrix for Test Cases and Requirements.
• Involved in Customer Relationship Management (CRM) as well as Vendor Selection and Management Process.
• Interacted and communicated clearly with development, testing and production teams concerning release management policies and procedures.

Environment: UML, Clear Case 4.2, Clear Quest 6.0, HTML, Crystal Reports, MS Office, MS Visio, VCM Tool.

Confidential, Indianapolis, Indiana

Business Analyst

Responsibilities:

• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Coordinating and Developing QA activities.
• Wrote Test Cases and performed User Acceptance Testing, documented the in detail defects using the Defect Tracking report.
• Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project. Carried out defect tracking using Clear Quest

Environment: Requisite Pro, Rational Rose, PL/SQL, HTML, MS Office, MS Visio, EDI, UML.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Responsible for district wide delivery of analysis and reporting, starting from data extraction through summarization, analysis and presentation of findings/ recommendation on various metrics
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.

Environment: MS Office, PL/SQL, HTML,