SUMMARY

• A Business Systems Analyst/Business Analyst having around 8 years of professional experience with extensive knowledge in Gathering, Analysis & Management of Requirements, Business and Functional Analysis, Systems Analysis and Design, Use case analysis and design, Data mapping, Testing support, user support, problem solving, and documentation.
• Acted as a liaison between business owners and the technical teams.
• Experience in various Business Analysis methodologies and Iterative Scrum Software Development Life Cycle.
• Extensive knowledge and experience in E - Commerce and Insurance domain.
• Efficient in gathering, detailing, documenting and validating the requirements in a format that is useful to their business area experts and the technical developers using MS Access, Word and Excel.
• Interacted with all level of business users, SME’s, stakeholders to elicit requirements by facilitating JAD sessions and one on one interviews.
• Worked with various cross-functional teams, having a thorough understanding of the constraints, needs, and perspectives of both the business users and the technical team.
• Prepared Requirement Documents and converted them into Solution Specification or Functional Specification Documents.
• Performed GAP Analysis between various systems.
• Prepared Use Cases and Use Case diagrams, to help developers understand better about the business requirements and functionalities.
• Created Business Process Flow documents to present existing process flows, new process flows and analyse the impacts on various system due to process changes.
• Performed data mapping, data analysis, data validation and data verification by writing SQL queries against various databases. Aided in making Test plans, Test Cases based on the solution specification document and use cases.
• Created and maintained Requirement Traceability Matrix to establish link between various phases of software development life cycle.
• Familiar with Web Services
• Familiar with reading XML.
• Managed multiple projects and tasks simultaneously.
• Assisted the QA and Development team.
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.

TECHNICAL SKILLS

Methodologies: SDLC - WaterfallModel,Agile/Scrum, Rational Unified Process, V- Model, Rapid Application Development

UMLDiagrams: Structure Diagram - Class and object Diagram, Behaviour Diagram, Use case diagram, sequence diagram, activity diagram, collaboration Diagram.

Wireframing tools: Pidoco, iRise, Creately, Axure

Database: SQL Server, MS Access, My SQL

Operating Systems: Windows 7 / Vista / XP

Other Tools: MS Project, MS Office, MS Visio, Outlook, IBM Doors, Sharepoint, Clarity, Team Foundation Server, Version One, Snag-It, Application Lifecycle Management (ALM)

PROFESSIONAL EXPERIENCE

Confidential, Hoboken, NJ

Business Analyst

Responsibilities:

• Acted as a Functional analyst for Oracle Billing and payment systems (RMB/OAP): Accountabilities included Requirements gathering, business and functional specifications documentation, writing test plans and use cases, create screen mock-ups and process workflows. Areas of focus included: Invoicing, Interfaces and Extracts.
• Partner with various levels of the finance organization to effectively analyze current invoice workflows and recommend opportunities for billing and revenue recognition process efficiencies.
• Worked with Business, Project Manager and the development manager to analyze prioritize and document Change Request.
• Collaboration with cross functional teams to deliver quality solutions to internal clients in a fast-paced environment.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to offshore developers and testing teams.
• Scheduled back end batch processes and verified the output data files (Flat files). Executed SQL queries to confirm the same.
• Performed Data Mapping from web services or database to user interface
• Assimilated basic validation rules by referring to XSD of the existing web service.
• Created Unit test plans, Requirement Traceability Matrix
• Conducted UAT, performed data analysis to verify the rightness of the data and raised defects.
• Supported QA and UAT data validation of the upstream system.
• Provided level-3 (escalation-level) investigation of client and internal user inquiries / issues requiring RMB, Oracle AP.

Confidential, Windsor, CT

Business Analyst

Responsibilities:

• Understanding the pain points and needs of the Business users. Produced business epics to consolidate the same.
• Reviewed various documents to understand the systems involved and their interactions.
• Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
• Worked with the key stakeholders such as field advisors to gather requirements and produce user stories.
• Defined requirements and business rules for the various applications involved.
• Interacted with vendor for the Marketplace to understand various features provided by them and how those can communicate with Voya systems such as Salesforce (used as web and CRM tool etc.).
• Involved in Requirement Scoping and identifying high priority requirement for sprint zero with the product owner and the business users.
• Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners before each sprint.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Coordinated with multiple IT teams (Development, QA, Vendors) both internal and external, to ensure delivery of product.
• Used Wire Framing tools like IRise, Snag-It and paint to help the business users and the developers understand and visualize.
• Used Sharepoint to manage the Business Requirement document and Functional Requirements document; Version One to manage User stories and prioritize the backlog.
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.

Confidential, Centre Valley, PA

Business Systems Analyst

Responsibilities:

• Understanding the core system and functionality of the existing system.
• Led workgroup sessions with business managers to gain final approval on business requirements and solution documents.
• Delivered product features presentation in order to obtain buy-in from key stakeholders.
• Performed Gap analysis and interacted with the dealers, focusing on their likelihood to buy, by understanding the product recommendations i.e. product price line, claim for defective parts or equipment’s, discounting
• Worked on Agile Scrum Methodology. Prepared User stories. Prioritize work item in the product backlog to update or delete the obsolete work items.
• Conducted Stand up meetings and sprint meetings with the development team.
• Involved in creating targeted questionnaires for SMEs to gather requirements.
• Involved in Requirement Scoping and identifying high priority requirement for implementation.
• Prepared documents like Business Requirement Document, Functional Requirement Document, Use Cases and Test cases.
• Used Wire framing tools like IRise to help the developers and users visualize the system and converted into prototype.
• Facilitated review meetings to ensure that the project was implemented within the specifications of the contract.
• Implemented business modelling using MS Visio to develop business architecture for the application.
• Validated technical designs created by IT developers against functional specifications and used SharePoint to manage the documents and raised bugs. Prepared testing, business user development reports.
• Prepared and validated reports
• Validated data by writing SQL queries.
• Led discussions and was involved in the data migration activity.
• Assisted in the data migration process. Performed source system data analysis in order to manage source to target data mapping.
• Prioritized issues and allocated development and QA resources to ensure timely and quality deliverables.
• Assisted the QA team in reviewing test cases, test plans and conformance testing and tested the final application for usability testing to verify whether all the user requirements were catered to by the application.
• Facilitated User Acceptance testing (UAT) for the application as a Business User.
• Trained end users and client IT group on system functionalities.

Confidential, Dover, New Hampshire

Business Systems Analyst

Responsibilities:

• Developed the scope and vision documents that defined the primary goals, objectives and scope of the project.
• Worked with the Sponsors and prepared project charter and translated that to detailed business requirements.
• Created screen-mock-ups to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Responsible for Data Validation using SQL queries in a MS SQL Server 2008 environment
• Prepared business requirements Documents (BRD), functional Requirement Document and got sign off to be used by the developers.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modelling Language (UML).
• Used GAP Analysis to bridge the gap between business processes.
• Created wireframes and prototypes of the GUI environment to be used by the developers during the design phase.
• Document, analyse and define the user and system requirements and used Team Foundation Server to manage documents and raised bugs. Prepared testing reports and user development reports.
• Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JRP/JAD sessions with Focus group.
• Documented business requirements for system issues and enhancements.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Conducted System down testing to ensure there were no adverse effects when the system was down.
• Worked with downstream areas to ensure data was appropriately captured and reported on.
• Led requirements walkthrough meetings involving the IT tech lead, IT Project Manager and representatives from impacted areas.
• Acted as a liaison to the Training team to facilitate them to deploy the training.
• Worked with the Policy and Procedure team as required to define new/updated policies and procedures.
• Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.

Confidential, Columbus, GA

Business Systems Analyst

Responsibilities:

• Analysed the system specifications, Business requirements and detail design of the software for full understanding of the business
• Analysis of requirements and creating and maintaining the requirements document
• Read XML forms to understand the write-up.
• Conducted user interviews, created Software Requirement Specification (SRS) and analysed the requirements document.
• Created Use-Cases, Sequence, Collaboration Use Case Diagrams, used wire framing tools like Creately to demonstrate software architecture and interaction of system components before prototyping.
• Created functional document to get clarifications on the product specifications from the Business Requirements Document.
• Used Test Manager to manage test cases and report the defects.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements, test plans and test cases.
• Created Requirement traceability matrix to understand the relationship between use case and requirements.
• Performed Data Verification using SQL queries against the database.
• Trained the case specialist and the agents and created training documents for the same.

Confidential, Wilmington, DE

Business Systems Analyst

Responsibilities:

• Worked with stakeholders and management team in gathering various requirements for the project.
• Discussed these requirements with other members of the team like the DBA, Project Manager, application developers.
• Performed project management activities such as task scheduling, resource allocation and developing charts.
• Designed detailed logical class diagrams, activity diagrams and other high level process flows and created wirframes
• Facilitated JAD (Joint Application Development) sessions with the management team, stakeholders.
• Performed high level security data risk analysis, GAP Analysis among different applications, incorporated these gaps into models and documents.
• Co-Authored in making the Use-cases and the functional requirements document.
• Worked with the team to develop a test base, plan and then create test cases, test scripts and documented.
• Worked with application developers to create a test strategy to implement various phases of testing like Unit testing, volume testing and Integration testing.
• Facilitated UAT (User Acceptance Testing) with the stakeholders, management team.
• Responsible for the overall growth of the project from requirement gathering to testing.

Confidential

Business Analyst

Responsibilities:

• Understanding the nature of the business and the processes involved.
• Capturing the requirements from the business for the manpower.
• Have a detailed analysis of the same in assistance with the subject matter experts and the senior management.
• Conducted presentation of business requirements to design and development team.
• Documenting the requirements and coordinating with the team and making them understand the requirements.
• Created process flow diagrams to document end to end flow of data from source to target system.
• Creation of Use Cases Documents and managing the same in Sharepoint
• Performed Data validation by using SQL queries against the database.
• Gathered the requirements from the client and documented the same in Sharepoint.
• Presented it to the SME, Back Office and leads and discuss with the team.
• Designed flow chart diagrams and analysed it with the senior management.
• Implemented a newer application for the system to accentuate the process for their other site.
• Created test cases to ensure that various activities gets captured.
• Gathered requirements from the business users.
• Documented the requirements in Sharepoint.
• Created Case diagrams, data flow diagrams, Activity diagrams and used wireframes to understand the system and the requirements.
• Conducted test cases to understand the effectiveness of the training programs.
• Conducting orientation program of the system to the end client.

Confidential

Business Analyst

Responsibilities:

• Defined business requirements and analysed the possible technical solutions.
• Developed and implemented processes and tools for requirements gathering, analysis, planning.
• Designed and developed project document templates based on Waterfall methodology.
• Provided support to end users for the desktop based application.
• Assisted project managers with the development of project schedules and develop requirements and preliminary design for client applications.
• Designed Use Case Diagrams, Activity Diagrams, and Sequence Diagrams, Use Cases.
• Used Wireframing tools like Axure to understand the requirements and help users and developers visualize the same.
• Maintained traceability matrix.
• Written SQL queries against the database to validate the same.
• Collaborated with the Quality Assurance team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is completed.
• Validated the test cases and conducted UAT (User Acceptance Test)

Confidential

Business Analyst

Responsibilities:

• Responsible for the accounting systems of the company which included Accounts Receivable, Accounts Payable, Payroll, and General Ledger.
• Duties included: client liaison, aiding in systems analysis & design, preparation of program specification, preparation of system & client documentation; aiding in testing and quality control and client training.
• Led JAD session with the Accounts team, the business users, the project manager and the technical team.
• Evaluated new packaged software, recommended, purchased, tested and implemented new Mini Computer Business Accounting MCBA software and trained clients. Successfully replaced previous antiquated financial software