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E-commerce Business Analyst Resume

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Hudson, OH

SUMMARY

  • 8+ years of diversified experience in Business Analysis
  • Expertise in ATG e - commerce environment
  • Experience in experience in WebSphere Commerce Server with expertise in Software Analysis, and Troubleshooting of applications based on Client/Server communication with all level of management.
  • Integrated WCS with external system like SAP, Procurement System, and Payment gateway.
  • Hands on experience on IBM WebSphere Commerce Suite version 5.6, 6.0 and 7.0
  • Experienced with Customer Relationship Management (CRM) Application, Master Data Management (MDM) Application and Data Warehouse Application.
  • Experienced in analysis, design, development and implementation of various Internet/Intranet J2EE applications and ATG - Oracle commerce technologies
  • Involved in Design and Development phase of Project cycle based on ATG,java,J2EE.
  • Extensive experience working with vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house e-commerce applications.
  • Experienced in Programming, Application development, Team Lead, Mentorship to developers and ATG Technical Architect.
  • Having basic knowledge on WebSphere Transformation Extender.
  • Responsible for development in IBM WebSphere commerce V7 (WCS) platform.
  • Extensive experience with Business-to-consumer (B2C) sales of tangible goods/online services and Business-to-business (B2B) scenarios, such as e-procurement
  • Solid experience gathering requirements for applications such as shopping carts, catalogs, search tools, checkout and payment gateways
  • Well conversant with scripting languages like Java Script, VB Script, HTML, DHTML, and XML.
  • Extensive experience in the Retail and e-commerce environments with knowledge of Microsoft commerce ATG suite and websphere
  • Extensive experience in modeling the AS IS and TO BE ecommerce solutions.
  • Expertise in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design Methodology.
  • Good understanding of Project Process and ability to analyze business problems and identify solutions.
  • Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams
  • Skilled in determining system requirements and specifications for application development projects with emphasis on User Requirements and Functional Requirements through user interviews.
  • Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices.
  • Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML.
  • Experienced in preparing Business Process Re-engineering Models
  • Well versed in project management tools like MS Project for project planning, Project scheduling.
  • Prepared documents to conduct user acceptance testing.
  • Good Knowledge of Unified Modeling Language (UML), Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams.
  • Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
  • Established Agile processes, project scope and workflows of engineering teams across product initiatives
  • Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
  • ATG Order Management - Fulfillment, Checkout,3rd party integrations, Payment Processing, Repository management, Scenarios, promotions, Post transaction, Returns, FAQs & Help customer (Non product contents) using ATG

TECHNICAL SKILLS

Operating System: Win 95/98/NT/2000/XP, UNIX

Languages: C, C++, SQL, HTML, Java.,AGILE

Software/Database: MS-Access, Oracle PL/SQL, ASP.NET, SQL Server,DB2

Web technologies: HTML, XML, Macromedia Dream Weaver, MS-Front Page

MS Office Suite: MS Word, MS Excel, MS PowerPoint

Web protocols: HTTP, TCP/IP, FTP

Modeling tools: MS-Visio, Rational Rose WCS 7, IBM DB2, RAD, SVN

Project Management Tools: MS-Project

Methodologies: SDLC, Object Oriented Analysis and Design (OOAD), Rational Unified Process (RUP), Unified Modeling Language (UML), Rapid Application Development (RAD), Joint Application Development (JAD), ATG 10,WCS 6,JSP,Servlets

PROFESSIONAL EXPERIENCE

Confidential, Hudson, OH

e-Commerce Business Analyst

Responsibilities:

  • Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
  • Strong knowledge of WebSphere Commerce in customizing the product for clients.
  • Enthusiastic in broadening my knowledge on WCS 7.
  • Reviewed documentation of the business analyst’s in order to ensure its adherence to the requirements.
  • Actively involved in architecture design of specific ATG BCC, pricing, Order, Checkout and integrations modules
  • Responsible for building the Websphere commerce 7 with FEP8 environment on Solaris OS with Oracle data base which includes Installing Websphere Binaries(WAS), commerce binaries(WCS) and create commerce server instance, apply fix packs
  • Drove the adoption of Agile framework, coached teams and product owners
  • Having good architectural experience on ATG's Products, Custom catalog, Profile, Commerce/ATG Pipeline, Promotion, Checkout Process, Web Services, Scheduler, Pricelists, Order Management System (Yantra), Agile Methodology, SAP etc. Integration with DSV/3rd party logistics for fulfillment. Project Estimations, Mentorship, integrations, business requirements, scrums, trainings to business and ATG Developers.
  • Experienced working in multiple Websphere Commerce sub systems.
  • Extensive experience using framework APIs like Struts, Spring, iBatis and Hibernate.
  • Experience in designing, developing and supporting large Websphere Commerce applications.
  • Expertise in Order, Catalog, Trading and Member Subsystems of WebSphere Commerce Server.
  • ATG Ecommerce suite - Custom Catalogue, Internationalization, Shopping cart, pricing and fulfilment process, integration with legacy and third party systems
  • Created Agile templates to assist teams with release and capacity planning
  • Provided Agile tutorials and JIRA training for teams and product owners
  • Interacted with business heads to finalize the Business Requirements for the application.
  • Ensured that the timelines for each database, query and enhancement were adhered to and have always met completed the same well before the deadline date.
  • TransitionedfromSystem Development Life Cycle (SDLC)Rational Unified ProcesstoAgileFeature Driven Development;
  • Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs eCommerce suite
  • Developed and maintained policies, procedures and standards used through the process.
  • Constantly interacted with the DBA’s to understand the data flow and conducted training to business users and the finance team members on the same from a less technical perspective.
  • Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
  • Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
  • Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
  • Analyze B2C and B2B web properties and create new business plan, business requirements, and staffing requirements
  • Gathered requirements for both B2B and B2C parts of the project.
  • Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
  • Authored Data Flow diagrams, Sequence diagrams and Business models
  • Experience in setting up ATG Production system with Application Server as JBoss4.2.0 EAP, Boss4.0.3SP1, JBoss4.0.5, Weblogic8.1, 10, Webshpere5.0.
  • Prepared and documented System Requirements and workflows for the Content Management Application tool.
  • Developed process flow diagrams (flow charts) using MS Visio in an effort to identify and analyze process flows in the system.
  • Part of ATG architect team for ATG Platform design
  • Strong knowledge of WebSphere Commerce in customizing the product for clients.
  • Performed Unit Testing and User Acceptance Testing and documented detailed defects.
  • Wrote Procedure Manuals and was responsible for continuity preparedness.
  • Managed various tests, stored test information, reviewed and analyzed test results.
  • Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
  • Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.
  • ATG delivery contact in the program for all QA manager / E2E team to support the testing

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Seibel, ATG, ecommerce, Windows XP, NT/2000, HTML, J2EE, XML, HTML, Java, Oracle.

Confidential, Arcadia, Wisconsin

e-commerce Business Analyst

Responsibilities:

  • Implementing Websphere Commerce for development of different modules and generation of Contracts and integrating in Accelerator Tool, provided by Websphere Commerce Toolkit.
  • Excellent Project implementation skills using Core Java, Java Beans, J2EE (JSP, Servlets), EJB, JMS, JSF, Struts, spring, spring batch, Hibernate, JDBC, XML, Web Services and Design Patterns
  • Conducted ROI, Technical feasibility and operational feasibility studies
  • Conducted extensive requirement analysis using Rational requisite pro.
  • Practiced and used Agile-Scrum methodology, tracked the effort and metrics for variance and improvement, participated in scrum-master discussions for best-practices, knowledge-sharing, and improvements.
  • Application used Websphere Commerce and Struts extensively.
  • Implemented multiple ATG POCs and fixing high priority issues for various retail clients including Staples, B&Q, Nextel, Sprint, CVS
  • Worked on the complete e-commerce ATG journey such as - My Account (user management), Fulfilment, Browse & Search, Store locator & Stock checker (reconciliation), Pricing and promotion, Catalogue Management, Content admin/management
  • ATG Purchase and fulfilment, BCC, CSC, Pricing & Promotions
  • Partnered with Data Acquisition team, Data Modeling group, and Business sponsors to ensure projects included the required details, deliverables, and resources.
  • Partnered with business stakeholders to the LOBs on release planning and execution
  • Coordinated business case development for new projects, budgeted cost estimates for projected staffing allocations, and presented for executive approvals
  • Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives
  • Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
  • Experience as an external e-commerce solutions provider
  • Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
  • Worked with end users to design business requirements of a Business CRM System and manage B2B processes of distribution across the region.
  • Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
  • Upgraded e-commerce web site engine by managing resources and responsible for installing new software version to increase site uptime by 3%.
  • Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
  • Working on Documentum for Version Controlling, to maintain up to date changes in the Documents.
  • Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Environment: MS office 2003, Visio, MS Project, ATG, ecommerce, Seibel, Oracle, SQL, SAP, Rational Test Manager, Java, Data Stage, Mercury quality center.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

  • Worked with the business users to define business requirements and analyze the possible technical solutions.
  • Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
  • Assisted in ROI, ROM and GAP analysis.
  • ATG delivery contact in the program for all QA manager / client to clarify their queries
  • Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
  • Modeled AS IS and TO BE processes using MS Visio
  • Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements
  • Gathered requirements/Worked with WebSphere to set up, operate, and integrate e-business applications across multiple computing platforms.
  • Analyzed the Business and System Requirements of the application.
  • Designed and developed project document templates based on SDLC methodology.
  • Assisted the testing team in developing the Test plans for quality assurance based on functional requirements.
  • Experience in HP QC/ALM, QTP, WinRunner, Selenium and in testing Web-based, Client/Server applications.
  • Was involved n the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
  • Worked with Front-end and Back-end systems
  • Performed User Acceptance Testing (UAT) for various web based and database related applications.
  • Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
  • Developed Use case, Functional, Object diagrams using Rational Rose.
  • Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
  • Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
  • Assisted the PM in performing Risk Assessment, Management and Mitigation.
  • Worked extensively with Mercury quality center
  • Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing
  • Verified the Business Scenarios on new builds to allow extended testing by the QA team
  • Strong knowledge of and direct experience with e-Commerce, (ATG, Demandware, Intershop, Fry, hybris) Customer Relationship Management, (CRM), Knowledge Management, Web-based applications, Rich Internet Applications (RIA) Search Engine Optimization (SEO) Social Media Applications, Content Management Systems, (CMS) Website metrics and Reporting, Database Development and Deployment.
  • Excellent understanding of Search in ATG

Environment: Oracle, Asp. Net, SQL, Java, MS Project, MS Office Suite, RUP, UML, Microstrategy, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS office suite 2003, MS Visio 2003, Mercury test director.

Confidential, Braintree, MA

Business Analyst

Responsibilities:

  • Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
  • Conducted ROI, Technical feasibility and operational feasibility studies
  • Conducted extensive requirement analysis using Rational requisite pro
  • Performed business using casewise modeller
  • Thoroughly studied the requirements for the process re-engineering
  • Also worked on various minor enhancements that included work on ATG Dynamo components, repositories and commerce/pricing.
  • Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
  • Provided recommendation for use of ATG Commerce for B2B and B2C business.
  • Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases(including regression and ad-hoc testing), and defect management
  • Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
  • Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
  • Involved in testing POS application migration from Legacy systems to Oracle - ATG/BCC/Endeca platform
  • Provide innovative IT, business & e-commerce solutions to perspective and existing clients.
  • Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
  • Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
  • Analyzing the ATG CSC requirements document and writing the test scenarios.
  • Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
  • Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules

Environment: Microsoft Office Suite, Casewise modeller, Java, UNIX, Windows NT/XP, Oracle, SQL Server, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, TestDirector, LoadRunner

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