SUMMARY:

• A total of 21 years of experience as a Business Analyst and Project Manager
• Applying methodologies consistent with the Project Management Institute’s Body of Knowledge and the California Technology Agency’s Information Technology policies, standards, instructions and guidelines.
• Program planning, implementation and analysis, resourcing and cost estimation, scheduling, meeting coordination/facilitation and staff mentoring.
• Formulating systems scope and objectives, devising or modifying procedures to solve problems, preparing detailed specifications, performing systems analysis, design, development, implementation, procurement or support duties.
• System Development Life Cycle (SDLC)
• Business Process Reengineering (BPR) & Business Process Improvement ( BPI)
• Process & Workflow Modeling
• Requirements Management
• Requirements Traceability Matrix
• Requirements Elicitation
• Business Rules, System Requirements, Functional & Non - Functional Requirements

TECHNICAL SKILLS:

AS/400

Oracle

Visio

Windows 98, 2000, NT, XP

MS-DOS

SharePoint 2007

MS Word, Excel, Power Point

MS Access and Project

Rational Unified Process

Rational RequisitePro

Rational Rose

EXPERIENCE:

Confidential, Sacramento, CA

Business Analysis/Project Management

Responsibilities:

• Research, documentation, presentation and maintenance of efforts for business analysts at Confidential to become International Institute of Business Analysis (IIBA) certified.
• Research of effort to trademark services for Confidential .
• Elicitation and documentation of requirements for Confidential company executive dashboard using Business Intelligence concepts and Use Case documentation.
• Development of Confidential employee portal for single point access to company information, documents, etc. using SharePoint 2007.
• Update of California Multiple Award Schedules (CMAS) contracts for the ability to work with state and local government agencies.
• Assisted with response documents for potential projects (RPF, RFO, etc.).
• Assisted with the development of Confidential Strategy Methodology.
• Assisted executive staff with process development and reengineering, technical direction, and identifying, documenting, prioritizing, and analyzing available business and technical options CARES Plus Round 2.
• Worked with program staff to capture and articulate business and system requirements for the new CARES Plus system and developed the following deliverables necessary to support the development effort:
• Development Work Plan
• Meeting Minutes, Issue Log, Risk Log, Action Item Log, Executive Decision Matrix
• Use Cases, Business Rule and System Requirement Specification, Requirements Traceability Matrix
• Executive Interviews and Focus Group Work Sessions
• Background development and data gathering on relevant statutes, systems & processes/reporting and systems
• Document As-Is processes
• Market surveys/research alternatives, alternatives for improvement and recommendations
• Development of business requirements and a final business report

Confidential

Test Coordinator

Responsibilities:

• Analysis and consolidation of multiple report catalogs.
• Reports & Interfaces Integration Testing - Schedule, track and status of reports and interfaces testing to project team;
• Development of inventory tools to identify various components of testing.
• Reports Regression Testing - Development of Test Plan; Schedule, track and status of reports testing to project team
• Issue and defect tracking

Confidential

Respo nsibilities:

• Lead of the DOR Vocational Rehabilitation Modernization (VR Mod) Training Team to present a comprehensive plan to train management and staff in the new VR Service Delivery (VRSD) Model.
• Training was to emphasize the utilization of service delivery teams to improve service delivery processes and at the same time increase the amount of time assisting consumers with the goal to achieve successful employment outcomes.
• Develop a VR Mod standard course evaluation tool.
• Provide an introduction to the VRSD Model and related changes to DOR management and staff via a statewide Informational Session.
• Introduce and key concepts for the formation and implementation of VRSD Model teams to DOR.
• Provide skills specific training to Rehabilitation Supervisors tasked to form and coach VRSD teams.
• Provide skills specific training to DOR management and staff to successfully develop and maintain core competencies to support the new VRSD roles and responsibilities.
• Institutionalize staff training delivery for VRSD Model core curricula.

Confidential

Business Analyst

Responsibilities:

• Document design for integration of my| Confidential into PSR with no or minimal development impact to the PSR Developers.
• Develop System Analyst template for documenting design, data, and user interface documentation for my| Confidential integration into PSR.

Confidential

Business Analyst

Responsibilities:

• Development and gathering of metrics for final presentation in Test Summary documents.
• Setup and management of new and existing staff within the department to provide them with necessary systems access and system tools.
• Management coordination and organization of BVT efforts re: resources, test labs, system access, logistics, amenities, etc.

Confidential

Business Analyst

Responsibilities:

• Implemented and developed Use Cases for an Imaging System: Search & Retrieve Documents, Add Documents, Re-Index Documents, Create & Print Index Header Sheets and Maintain Division User Tables by the System Administrator.
• Implemented the utilization of Requisite Pro to manage requirements traceability for all Use Cases to Imaging System requirements.
• Development of WorkFlow Process for the Imaging System requirements.
• Modified training curriculum and developed online help materials as a result of changes to the Confidential Imaging System. Assisted by a Confidential Trainer to assess existing training materials to update the requirements and documentation to provide stakeholders a centralized repository for system functionality and training.
• Mentoring of staff in SDLC and Business Analysis methodologies.

Business Analyst

Confidential

Responsibilities:

• Facilitated intense data gathering session with various areas within Confidential and the county representatives’ concentration on data elements being gathered for a more efficient APD Process.
• Documented the To-Be deliverables in regards to the APD Process, Roles and Responsibilities, Templates, Communication Process, FAQ’s, Service Level Agreements, Timeline, Metrics and Regulation Definitions.
• Drafted Project Work Plan (PWP) for the project schedule.
• Facilitated data gathering meetings with concentration on Central Receiving Metrics.
• Documented processes & procedures based on for dashboard data gathering meetings.
• Trained supervisory and lower level Confidential staff on processes & procedures documented.
• Evaluated newly developed processes & procedures as a result of the training to Confidential staff in regards to demonstrated knowledge transfer.

Confidential

Project Manager

Responsibilities:

• Project Schedule, Project Status Meetings, Status Reporting, Management of project scope, timeline, costs, resources, risks, issues, and action items.
• AS-IS Analysis: processes, procedures, Customer Satisfaction Survey, Metrics standards and reporting, TO-BE Analysis: analysis towards operational efficiency through processes, procedures, Business Case: Implementation Plan/Schedule, Implementation recommendation/prioritization.
• Project Manager responsible for managing project status/tasks and business analysis responsibilities for Business Process Improvement and operational efficiency for Confidential Central Receiving, Warehousing, Asset Management/Inventory Control and related Procurement functions/systems. Tasks included:
• Project Schedule, Project Status Meetings, Status Reporting, Management of project scope, timeline, costs, resources, risks, issues, and action items.
• AS-IS Analysis: processes, procedures, Customer Satisfaction Survey, Metrics standards and reporting, TO-BE Analysis: analysis towards operational efficiency through processes, procedures, Business Case: Implementation Plan/Schedule, Implementation recommendation/prioritization.

Confidential, Sacramento, CA

Subcontracting Consultant - Lead Business Analyst

Responsibilities:

• Worked in collaboration with the Project Manager, Contracts, business analysts and technical staff in the development of an effective software/services procurement process and Response for Proposal (RFP).
• Development of the Change Control Process and Issues Management for the project, as well as identification and management of project risks.
• Worked with Culture Change Management/Transition Management for Organizational Readiness of business and process changes, ensured the necessary resources were identified and available for system implementation, and managed any risks involving stakeholder needs and expectations.
• Analyzed As-Is Process/Work Flows for accuracy and developed To-Be Process/Work flows for new system by collaboratively working with business areas and other team analysts.
• Supported Project Manager in managing the project schedule, scope, quality assurance, resource management, risk management, issue management, change management and procurement in accordance with the Project Management Institute (PMI), the California Confidential Project Management and Confidential Software Development Lifecycle and Project Management Methodologies.
• Developed, maintained and presented a high-level PWP detailing staff assignments, task expectations and durations and critical interdependencies among all activities.
• Provided direction to the project team based on project scope and prioritized tasks to ensure completion of tasks, deliverables and documentation for the project within established timeframes and to quality specifications.
• Led project team in the development and documentation of business process/practice/policy analysis, and approach to ensure the most effective processes were utilized as it relates to Confidential ’ and the Employers’ business needs and technology.
• Provided recommendations for identified issues including analyzing best resolution for the issue, i.e., pros and cons, cost impact, scope impact, schedule impact, etc.
• Organized, facilitated and documented weekly project team meetings.
• Coordinated and prepared for meetings between the project team and business process owners.
• Scheduled and facilitated JAD sessions, requirements gathering, fit/gap analyses and additional information gathering meetings with user community.
• Resolved project issues promptly as they arose and ensured that all critical issues were communicated to the Project Manager for resolution in a timely manner.
• Ensured that project deliverables were reviewed and approved per Confidential ’ quality assurance policies.
• Developed and/or participated in project presentations as needed.
• Transition to business areas regarding the process, policy and practice changes.
• Participated in a Discovery Phase regarding analysis of Public Pension System market benchmarking through the interviewing of Public Pension System vendors and nationwide Pension System organizations.

Confidential, Sacramento, CA

Subcontracted Consultant

Responsibilities:

• Documented the requirements to re-engineer a web portal for a reusable demonstration for various clients and future customers.
• Setup a Rational RequisitePro project template to manage and organize RFP requirements, RFP responses through to RFP awards.
• Using industry standards for SDLC, responsible for the BPR of the Legislative History mainframe application, specializing in the application of History Actions for the Legislative Publications. Facilitation of JAD Sessions with Subject Matter Experts and customers, utilized Use Cases, Use Case Modeling, Storyboarding, Requirements Traceability using Caliber, Activity Diagramming using Together, and document Versioning using Star Team.
• Expertise with SDLC and methodologies provided assistance to management with documentation standards, processes and procedures.
• Project Management, Process Improvement, Software Development Methodology, and Business Modeling mentoring to staff as required.
• FSR, Cost/Benefit Analysis, and RFP for an ECM tool. Assisted the Confidential Release Management Unit in determining the best ECM tool based on current hardware/software platforms and business needs to support, administer, and manage enterprise software development for the areas of Change Control, Issue Tracking, Defect Tracking, Configuration Management, Versioning, and Build Management.
• Assistant Project Manager for the implementation of the ECM tool (PVCS Dimensions by Merant). Worked with the PVCS Dimensions System Administrator in gathering requirements for functionality, field and form format, process workflow, reports, data migration, and user training.
• Assistant Project Manager for implementation of the Enterprise Change Process Administration into the ECM tool. Assisted the Enterprise Change Process Administrator in gathering requirements for functionality, field and form format, process workflow, reports, data migration, troubleshooting, and user training.