SUMMARY

• Creative and self - motivated Business Analyst with 7 years of professional experience and a strong knowledge of data analytical and business analytical skills
• Driven by excellent communication and project management skills, with a proven ability to succeed in a highly complex and fast paced environment
• Strong prioritization skills and analytical ability to evaluate business operations and support Software Development Life Cycle (SDLC)
• Experienced in interacting with clients to understand business applications by conducting Joint Application Development (JAD) sessions involving stakeholders, Subject Matter Experts (SME’s), developers and end-users
• Adept in executing “Gap analysis” to determine and document the difference between business requirements and existing capabilities in order to develop and prioritize requirements to bridge the gap
• Highly proficient in documenting Business Requirements (BRD’s), Functional Requirements (FRD’s), Non-Functional Requirements (NFRD’s), System Requirement Specifications (SRS), Process Mapping Documents and Test Cases
• Demonstrated excellent ability in creating narrative Use cases and utilizing Unified Modeling Language (UML) tools such as MS Visio and SmartDraw for creating Process flow diagrams, Use Case diagrams and Activity diagrams
• Proficient in developing test plans and test cases based on user stories in order to support QA teams in conducting User Acceptance Tests (UAT’s)
• Committed towards establishing and maintaining Requirements Traceability Matrix (RTM) throughout the project
• Sound knowledge of Business Process Management (BPM) tools used for planning and budgeting, and benchmarking, including Enterprise Risk Management (ERM) and Customer Relationship Management (CRM)
• Adept with Advanced Excel and creating and presenting effective PowerPoint presentations
• Assisted project managers in developing project plans and executing strategic benefit analysis,and technical, economical and operational feasibility study

TECHNICAL SKILLS

• Agile methodology
• Waterfall methodology
• IBM Rational RequisitePro
• Microsoft Project
• UML (Unified Modeling Language)
• Microsoft Visio
• SmartDraw
• IBM Rational Rose v9.0
• JIRA iRise 8.1
• Balsamiq Mockups 2.2
• HP ALM (QC) v11
• Project Management
• PEGA 7
• Microsoft SQL server (2005
• 2008 and 2014)
• SAP/ERP
• Rational Unified Process (RUP)
• SWOT analysis
• Cost-benefit analysis
• Microsoft Office (Word
• PowerPoint
• Outlook)
• Microsoft Excel (Pivot tables
• VLOOKUP)
• SIMIO
• AutoCAD
• SolidWorks

PROFESSIONAL EXPERIENCE

Confidential, NYC

Business Analyst

Responsibilities:

• Work with key business stakeholders to elicit and gather business requirements (User stories); Document and communicate these requirements to the application developers
• Convert business requirements to functional design using IBM Rational RequisitePro, by leveraging Waterfall and Agile SDLC methodologies
• Define and document Functional Requirements Specifications (FRS) and take the ownership of their delivery through the entire Software Development Life Cycle (SDLC)
• Develop business systems architecture and create process models, diagrams and charts using UML tools such as—IBM Rational Rose and SmartDraw, to provide a direction to the application developers
• Create wireframes and User Interface (UI) documents for better visualization and understanding of the software solution through the utilization of tools such as Balsamiq Mockups and MS Visio
• Collaborate with the QA teams to generate test plans and test cases/test scripts using HP ALM (Quality Center) to support and coordinate User Acceptance Testing (UAT)
• Build and maintain strong communication with the project managers, stakeholders and developers to ensure that solution design and implementation meets the business requirements
• Employ Microsoft SQL Server to support the understanding of data and creation of management reports
• Maintain current status of the activities to support management reporting

Environment: Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Microsoft SQL Server 2014, IBM Rational Rose v9.0, SmartDraw 2015 (UML tool), IBM Rational RequisitePro 7.1.4, Balsamiq Mockups 2.2, Microsoft Visio 2013, HP ALM (Quality Center) v11

Confidential, Dearborn, MI

Business Analyst

Responsibilities:

• Assisted in the preparation for and execution of Joint Application Development (JAD) and brainstorming sessions to thoroughly understand business processes and in corporate business requirements in the “Estimate Your Payment” module
• Created Project Definition Document and requirements documents (BRD’s, FRD’s, NFRD’s) using the requirements management tool—IBM Rational RequisitePro, and created change request documents whenever needed
• Analyzed and documented process workflows to assist the development of new workflows
• Employed Responsibility Assignment Matrix (RAM/RACI matrix) to define roles and responsibilities during the project to ensure sound governance and decision making
• Utilized iRise in order to prototype the enhancements to get the look and feel of the features added to the “Estimate Your Payment” module, prior to the development phase
• Deployed Agile SDLC tool—JIRA to communicate with cross-functional teams to simplify issue tracking and issue resolution
• Ensured that the development team is up-to-date regarding the changes in stakeholder priorities
• Performed requirement walkthroughs with the development andQuality Assurance teamsto assist in developing a test strategy, and reviewing and validating test plans and test cases, ensuring that the final application is tailored as per theuser requirements
• Provided advice on the effective use of resources and ensured requirements traceability by maintaining requirements traceability matrices (RTM’s) in order to avoid scope creep
• Formulated weekly status reports and presented them to the management

Environment: Microsoft Office (Word, Excel, PowerPoint), iRise 8.1 (Prototyping tool), JIRA 6.2.1 (Agile tool), SmartDraw 2012 (UML tool), Microsoft Project, IBM Rational RequisitePro 7.1.3

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Profoundly assessed the information gathered frommultiple sources and decomposed complex information into details along with the ability to use the detail to gain understanding of an end-to-end solution
• Pro-actively executed As-is and To-be analyses on the datareceived from multiple sources and identified solutions to bridge the gap by collaborating with cross-functional teams
• Maintained, communicated and tracked requirement specifications using IBM Rational RequisitePro
• Involved in business process-reengineering to prepare use case documents and employed MS Visio to createUML diagramsincluding use case, activity and swimlane diagrams to extract business process flow, thereby assisting development and QA teams in better understanding of the requirements
• ImplementedFeasibility and Risk Analysisto identify the business critical and high-risk areas of the application that arose from using multiple data gathering sources
• Collaborated with SME’s to understand financial concepts such as Comprehensive Capital Analysis and Review (CCAR), Know Your Customer (KYC) and Anti-Money Laundering (AML), in order to analyze user trends and support the application
• Applied Agile Scrummethodology and conducteddaily Stand-up meetings, Sprint planning meetings,Sprint reviewmeetings, andSprint retrospective meetings
• Determined thepaceof each sprint and created theSprint burn down chart,storyboardsandproduct backlog
• Tracked and ensured the visibility of team metrics and progress of each iteration and release
• Employed Microsoft SQL Serverto export and analyze the data for management reporting purposes

Environment: Microsoft Office Suite, Microsoft Visio 2010, IBM Rational RequisitePro 7.1.3, Microsoft SQL Server 2005 and 2008, Microsoft SharePoint 2010, SWOT analysis, HP ALM v11 (Application Lifecycle Management/Quality Center)

Confidential, Buffalo, NY

Business and Planning Analyst

Responsibilities:

• Managed SDLC right from project planning, requirements gathering, until testing and deployment
• Gathered requirements by conducting Joint Requirements Planning (JRP) sessions, interviews and brainstorming sessions with stakeholders in order to define the project scope and understand project requirements
• Consistently documented Business Requirements (BRD’s) and transferred them into the Functional Requirements Document (FRD’s)
• Effectively utilized UML tools such as Microsoft Visio to visualize the system’s architectural blueprints in the form of—Use case diagrams, Activity diagrams, Communication diagrams and Sequence diagrams
• Administered change management and conducted impact analysis to better understand the areas affected by the change, and presented reports to the Project Management committee using MS PowerPoint
• Established deadlines and decomposed the tasks of the project using MS Project to guarantee the deployment of the project in a timely manner
• Worked closely with developers to make sure that the technical design caters to the business requirements and usability standards
• Collaborated with QA team and business partners during the System Integration Testing (SIT), User Acceptance Testing (UAT) and Regression Testing
• Functioned as a vital liaison between the business line and operations throughout the project lifecycle

Environment: Microsoft (Word, Excel, PowerPoint), Microsoft Project, Microsoft Visio 2010, Agile methodology, UML

Confidential

Business Operations Analyst

Responsibilities:

• Analyzed reports and drew insights from the analysis to discover the issues/opportunities for increased efficiency or revenue, and distributed the information to key stakeholders from Finance and Marketing departments
• Assessed business needs and assisted in gathering and defining business requirements for simple to moderately complex projects
• Documented functional specifications and other requirements throughout the SDLC process and revised them when needed, for defect correction, requirement clarification and refinement
• Outlined and developed Use Cases and captured complete Use Case models using MS Word and MS PowerPoint
• Assessed business workflow and ensured requirements traceability by maintaining the requirements traceability matrices (RTM’s) using MS Excel
• Assisted in troubleshooting the application issues with business and development teams

Environment: Microsoft Office Suite (Word, Excel, PowerPoint) Microsoft Outlook, Microsoft Project, AutoCAD 2010, SolidWorks 2009, ERP (Clarity)