OBJECTIVE:

Opportunity requiring extensive successful senior level business and IT experience, together with proven accomplishments and strong skills in business analysis, program coordination, project management, and technical management and communications. C2C situations preferred.

SUMMARY:

• Led BSA team in gathering & documenting requirements & managing user acceptance; assigned tasks
• Wrote or edited multiple documents, including URS, BRS, FRS, reports, plans, proposals, & protocols
• Served as liaison between IT and business client in critical, high - visibility pharma implementation.
• Extensively worked on E-commerce platforms like ATG and Hybris.
• Conducted needs analyses, structured interviews, user surveys, system evaluations, process reviews
• Gathered & analyzed requirements; developed & proposed solutions; calculated return on investment
• Defined & developed use cases & specifications, mapped processes & requirements, used UML, RUP
• Produced critical issue evaluations, impact analyses, product evaluations, competitive comparisons
• Analyzed business challenges, identified business problems, evaluated impact, proposed solutions
• Managed, coordinated, & implemented IT & business projects, processes, initiatives, & programs
• Analyzed client requirements, prioritized tasks, identified dependencies, designed solutions
• Defined scope, established budget, developed timeline, scheduled deliverables, wrote charters
• Built teams, defined roles, managed resources, coordinated meetings, evaluated risks & issues
• Facilitated team collaboration & fostered communication; created and managed action item databases
• Coordinated critical activities, managed engagements & expectations, secured time-critical approvals
• Functioned as interface to users & stakeholders; oversaw releases & updates; reported status
• Developed plans, managed & administered projects, coordinated IT programs, delivered results
• Technical Writing: Specifications, solution proposals, product evaluations & comparisons, RFP’s
• System Documentation: PL/SQL SCM integration & datamart ETL manuals, user & install guides
• Clinical reporting: Wrote published scientific study, clinical contact notes, medical evaluations
• Editing: Rewrites, enhancement of grammar, rhetoric, logic, clarity, illustrations, figures of speech
• Business Writing: Reports, research, studies, letters, analyses, applications, summaries, SOP’s
• Sales & Marketing Communications: Promos, campaigns, newsletters, proposals, presentations
• Applications: eSCM, B2B, APS, SQL, PL/SQL, ETL, BI, Data Warehouse, Database, ERP, MRP, Reporting, Financial Modeling, CRM/Contact Mgmt, Transportation, High Availability, Project Mgmt; HP PPM
• Tools: Developer, DBA, Schema, Instance, DBMS, Change Mgmt, Library Mgmt, JCL, IMS, VSS
• Technologies: OLAP, OLTP, Wireless, RAD, 4GL, EAI, GPS, ZIP, SQL, TCP/IP, HTML
• Vendors: Microsoft, Oracle, Computer Associates, Quest, Manugistics, Informatica, Cognos, Red Brick, Informix, IBM, Webplan, Vignette, VBIS, Metasys, Ceridian, SAP, Peoplesoft, JDE, HPQC
• Platforms: UNIX, Wintel 98/ME/XP/NT/2000, MS-DOS, AIX, OS/MVS, DOS/VSE, CICS, VM, Palm
• DBMS: Oracle, DB2/UDB, IMS, Access, Informix, Datacom/DB, Universe, Lotus Notes
• Industries: Telecommunications, Finance, Retail.

AREA OF EXPERTISE

• Led Business Analysis Team in gathering and documenting requirements, writing specifications, developing test protocols, and managing user acceptance in critical, high - visibility management system implementation in validated environment. Assigned tasks. Met deadlines.
• Evaluated performance. Wrote or edited BRD, FRD, FRS,TRD, Field Guides, design doc, test data, UAT/QAT plans, UAT/QAT protocols, Test Reports, process maps, presentations, agendas, minutes, memoranda. Secured time-critical business approvals.
• Developed, analyzed, managed change log of enhancement requests.
• Created automated reporting tool. Served as liaison between IT and business client. Gathered requirements for application development.
• Defined and documented use cases, UC models, elaboration. Corrected and approved QA test cases.
• Performed hundreds of needs analyses and operational assessments, defining scope, cost, and ramifications of critical business challenges.
• Conducted conference calls, presentations, demonstrations, negotiations.
• Project Management & Program Coordination: Planned and managed projects, including application decommissioning and data archiving.
• Estimated task effort & duration. Administered MS-Project.
• Created and managed core team, program, and project databases of action items, issues, and risks.
• Coordinated team meetings.
• Facilitated collaboration via setup and management of eRoom forums.
• Supported IT and business managers and Implementation in supervising, administering, and executing multi-million dollar application development and migration project.
• Coordinated staff activity for IT Program Manager in comprehensive IT integration of new subsidiary.
• Prepared regular PMO reports to upper management, summarizing E-commerce/web experience
• Analyzed and designed e-Commerce (web site on-line purchasing) applications to meet business process initiatives, evaluated existing e-Commerce and web applications to identify areas of improvement and identified program enhancements and modifications.
• Created and reviewed prototypes, created required documentation, tested and de-bugged, and corrected program-related problems.
• Gathered and collected requirements resulting in detailed business rules, functional requirements and process design.
• Prepared structural & behavioral graphic representations like activity diagrams, system context diagrams, sequence diagrams, use case diagrams and wire frames.
• Analyzed and identified system, data and process dependencies for upstream and downstream application data flow, supported the quality assurance testing and ensured that business requirements were being addressed in the test plans, concisely and effectively communicated business and functional requirements to developers.
• Design and Testing - I have received appreciations from development and other technical teams several times while translating the business requirements to technical and design specifications.
• I have in depth working knowledge with various E-Commerce platforms like ATG, Web sphere, Web Portal and other front end supporting technology stacks; also have a solid understanding of system interaction on SOA and client server architectural frameworks.
• Over all, I m totally comfortable with handling the duties of systems analyst covering gathering the impact assessment documents, creating technical design Documents, pseudo codes, API s, Integration testing of multiple applications, performing testing activities like unit & system Testing and working on the various applications, in compliance with project management methodologies.

TECHNOLOGY SUMMARY:

Business Modeling Tools: Rational Rose, Rational Requisite Pro, MS Visio, MS Project, Mega Erwin 4.0

Defect Tracking Tools: Test Director/Quality Center, Clear Quest, Test Tracker pro

Testing Tools: Quick Test Pro, Win Runner, Load Runner, GUI, HP Quality Center, Test Director, Silk Test, Rational Clear Quest

Languages: XML,HTML, Java, Javascript, SQL, BTEQ script

Middleware: IBMWebSphere,BEAWebLogicandIIS, TIBCO, Tuxedo, JBOSS

Operating Systems / Platforms: DOS, Windows XP/2000/2003/NT, Unix, Linux.

Databases / ETL / Reporting tools: Oracle, SQL Server, DB2, Informatica, Business Objects, Teradata, OBIEE, Cognos

Office Applications & other mehodologies: MS Office, Oracle, PeopleSoft, Microsoft SharePoint, Cognos, SQL Navigator, TOAD, SDLC, RUP, Agile/SCRUM

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr. Ecommerce Business Analyst

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Kept a track of all QAT and UAT bugs/defects and helped the testers to resolve the issues and made a report of all the defects which were resolved.
• Strong experience in design and development of ETL process from Staging to Data warehouse and to Data Mart.
• Worked on WCS in areas like Sales Centre, Payments, Shopping Carts, B2B & B2C starter stores, Supply Chain Management, Catalog management, Order management, promotions etc.
• Responsible for all web development, E-commerce and optimization and web strategy and corporate website and self-service intranet site.
• Used RESTFul web services for implementing the Business Logic.
• Gathered requirements for the integration of Point-Of-Sale (POS) system with the supply chain system.
• Followed RUP and AGILE development methodology and adhered to strict quality standards in requirements gathering.
• Prepared PowerPoint slides to effectively communicate with the business users and stake holders in the meetings.
• Conducted the AS-IS and TO-BE analysis of the business process using GAP analysis
• Identified gaps and performed gap analysis with respect to CMS (Content Management System) requirements
• Provide best practice recommendations in the areas of Order Management System and CRM.
• Analyzed trading partner specifications and created EDI mapping guidelines
• Design and Development work using Adobe CQ V5, Comprising of pages templates, Components, bundles and JCR queries.
• Used RESTFul web services for implementing the Business Logic.
• Gathered requirements from the stakeholders and followed the UML based methodologies using rational rows for business modeling.
• In depth knowledge of relational databases and enterprise-wide system interfaces Proficient with Supply Chain Management (SCM)
• Created custom SQL connections and calculated fields within Tableau to facilitate automated production of data visualizations.
• Responsible for preparing data dictionary, Sql queries and read Java code for Developers to fix defects and change request.
• Integrated the acquisition of new retail chain and buying process RMS (retail merchandise systems) into the existing application.
• Created wireframes and storyboards.
• Designed and worked on successfully developing web applications that allow independent sales agents and underwriters for quoting, rating, processing and tracking applications.
• Worked on the Retail Merchandising and Point of Sale (POS) & UI system to automate the buying process of consumers
• Experience managing requirements using Jira, Remedyand HP Quality Center.
• Responsible for E-commerce website developed in Hybris Platform for new enhancement of existing B2B and B2C applications.
• Expertise in MS Office Suite, MS Project for Project Plan, MS Visio, Rational Rose, Rational Requisite Pro, Rally, and HP Quality Center.
• Implementing content management System (CMS) capabilities, such as Drupal.
• Established connectivity to all major buy-side vendor order management systems (OMS).
• Designed and developed project document templates based on SDLC methodology.
• Performed Functionality, Integration, GUI, Regression, Usability and System testing.
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Project Charter and Project Approach Documents
• Used DATABASE Testing for data mapping, Data testing between web applications, inserting data, retrieving data using SQL queries and Sybase Rapid SQL.
• Worked with several J2EE based application development teams to provide them Middleware solutions like Weblogic, Websphere, Webservice, MQSeries etc.
• Used HTML and JavaScript to enhance the functionality of the reports to make user friendly and interactive reports for the end user.
• Assited with creation of RFPs, RFIs and RFQs related to SOA
• Responsible for strategy, circulation planning, modeling, forecasting and implementation of catalogs and direct marketing campaigns.
• Working extensively with Tableau Business Intelligence tool to develop various dashboards.
• Experience in design of Data Warehouse/Data Mart, Star Schema, Snowflake Schema, ODS, ETL process, Data Requirement Analysis, Data modeling &ER-Diagrams, DB2, Development, Testing, Data Documentation and Implementation of Business Applications.
• Used Rally and TFS for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Helped the Business Users while performing the UAT testing and helping them resolve the defects in the environment.
• Performed extensive data modeling to differentiate between the OLTP and Data warehouse models
• Worked on the Retail Merchandise Systems (RMS) and Point of Sale & UI/UX system to automate the buying process of consumers.
• Responsible for implementing supply chain Management (SCM) and operations solutions.
• Utilized UML and source-to-target mapping to cause a clarified understanding of the project and the ETL process, and worked alongside the ETL development team to sort out issues and maintain a consistent completion of stories in JIRA.
• Ensured issues are logged and dealt with clear issue resolution and risk contingency plans.
• Followed RUP and AGILE development methodology and adhered to strict quality standards in requirement gathering.
• Hosted status meetings, demos and presentations for the stakeholders and other team members.
• Responsible for Resource management, budgeting and structuring project teams to ensure maximum performance.
• Conducted user meetings, gathered requirements, documented requirements, conducted JAR/JAD sessions.
• Interacted with Development and Testing teams on compliance and analyzing the business requirements and application developments as per the system and functional specifications.
• Developed and maintained project schedule and periodically updated the project team on the project status and the progress made at regular intervals.
• Prepared user manual and performed user acceptance testing.

Technical Environment: Ruby on Rails, Oracle, J2EE/JAVA MS Office, Adobe CQ, CMS, UI/UX, Tableau, Rally, Oracle, DB2, MS Project, CRM, GUI, Agile, Scrum, UML, SQL, Informatica, Java, C+, JAVA, EDI, ATG, Hybris, Visio, Quality Center, TIBCO, SOAP UML, JIRA, SAP CRM, SAMSON, Staging Tables, SAS, Unify

Confidential, Harder, VA

Business System Analyst

Responsibilities:

• Analyzed and graded requirements documents including Function Specification and Business Requirement Documents to ensure requirements were clear, concise, and could be developed.
• Created process models with to discover gaps in uses cases and ensure new functionality and all functional impacts were clearly documented.
• Responsible for researching and gathering data, analysing supplier and stock performance, identifying problems and developing recommendations that support the supply chain management (SCM).
• Created test cases for the new data warehouse objects and managed defect tracking using HPQC (QualityCenter).
• Created service definition, design or implementation of web services using WSDL and/or SOAP
• Responsible for analyzing, designing, and implementing SOA architectural requirements into service-based solutions
• Worked on projects which used RUP and Waterfall methodologies.
• Acted as a Subject Matter Expert (SME) on many occasions to explain in brief to the business users about the internal systems.
• Worked closely with the UI/UX team to model the screens, which met user, defined requirements and also company standards
• Created prototypes for internet and intranet application, worked with ui team in designing of WebPages and micro site for Web application.
• Understand Hybris data structures, collect product catalog data from client business users, manipulate data for import into Ecommerce system and identify data gaps
• Supported retail business processes and functionalities including POS application and systems; merchandise processes, such as allocation, goods receiving, store transfers, return to vendor
• Worked with several J2EE based application development teams to provide them Middleware solutions like Weblogic, Websphere, Webservice, MQSeries etc.
• Involved in project management using MS Project and Clarity
• Developed test cases based on process models to ensure all new system functionality was thoroughly tested.
• Coordinated efforts with test leads to ensure test plans met the needs of each project and included at least the minimum required test cases.
• Gathered requirements/Worked with WebSphere to set up, operate, and integrate e-business applications across multiple computing platforms.
• Implementing web, portal, web-services and enterprise applications using object oriented analysis and design (OOAD) methodology.
• Comprehensive knowledge of RUP, Waterfall and Agile (Scrum & Xp) methodology.
• Coordinated reviews between project teams and test teams to ensure new functionality was thoroughly tested and models accurately reflected the project scope.
• Experience in testing integrated software Web Services through SOAP UI and XML\Analyzed the complete Supply Chain, from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
• Involved Payments using the Point of Sale (POS) system methodology.
• Resolved issues rose by ETL and testing teams while development and testing phase of the project using QC (Quality center).
• Define and validate requirements relating to OMS and develop process flows to define functionality across the systems.
• Created wireframes Mockup and storyboards
• Implemented Web Services (SOAP, UDDI and WSDL) to integrate different applications.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Wrote SQL scripts for data profiling and developed data quality reports on the commerce source systems.
• Modeled data to understand the impact of the associations between systems, business process, and data entities.
• Worked with System Architects making recommendations on how to document and represent the information to the client based on the data model.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, CaliberRM, Clarity, MS Excel, MS Access, and MS Visio.
• Strong requirements gathering and business process document skills for POS systems - See more at:
• Analyzed the specifications and identified the source data that needs to be moved to data warehouse.
• Created deliverable templates based on recommendations and discussions with team members.Worked extensively with Visio to model data, create system diagrams, and document business process flows.
• Performed Unit Testing and User Acceptance testing and documented detailed results.
• Conducted interviews to understand the system architecture along with data and process flows.
• Organized communication within interview team utilizing SharePoint and Excel to track progress and deliverables.
• Communicated across interview teams to share and gather information on common intersections of systems and processes. Worked on MS Visio to design and create Process Flow Charts, Activity diagrams with Swim Lanes, Data Flow Diagrams and Use Case Diagrams.
• Prepared PowerPoint slides to effectively communicate with the business users and stake holders in the meetings.
• Responsible for Business Intelligence portion of IT projects, including monitoring and coordinating progress of project deliverables from project inception to post deployment business validation.
• Ensured necessary resources were assigned to the project, and coordinated workback scheduling, set clear expectations and coordinated efforts to ensure design and development dependencies were met in order to meet milestones and goals.
• Directed project teams to ensure design and development met business requirements and acted as an escalation point for design, development, and testing issues in the project.

Environment: Microsoft Word, Microsoft Visio, Microsoft Excel, Quality Center,SOAP, Hybris, Wepsphere, Rally, TIBCO, Microsoft Power Point, DB2, Agile Scrum, Rational Requisite Pro, Rational Rose, Win Runner, JAVA, Load Runner, Test Director, Informatica PowerCenter 7.1.1, TOAD, Oracle 9i, Windows XP

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Identified and retail procedures for emerging retail chain
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Worked with various vendor groups to gauge the effectiveness of their solution
• Suggested web security using encryption and authentication technologies for reporting and complaint filing procedures.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• DevelopedBRD,FRD,Use Case diagrams, business flow diagrams, Activity/State diagramsand Wire Frame diagrams so that developers and other stakeholders can understand the business process.
• Responsible to prepare Project plan, Test plan, review test cases, traceability matrix, Testing Strategies, User Manuals, Training Plan, Testing Estimation documents for web and client/server application.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule.
• Implementation and maintenance of multi systems integration to Point of Sales (POS) and data warehouse.
• Worked in accordance with the Agile/Scrum methodology for various phases of the business and created business vision, business architecture documents and mock reports.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Develop and maintain sales reporting using in MS Excel queries, SQL in Teradata, and MS Access. Produce performance reports and implement changes for improved reporting. Interface with internal customers. Provide ad-hoc reporting and analysis from data sources including PeopleSoft (SET) and Teradata
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Upgraded e-commerce web site engine by managing resources and responsible for installing new software version to increase site uptime by 3%.
• Identified various frequently used modules within the application as well as the peak user volume for load testing purposes.

Environment: Java, J2EE technology, .NET, ASP.NET, SQL Server, Windows 2000 Advanced Server, Agile, Scrum, UNIX / Oracle Platform, MS Visio, MS Dynamics, RUP, Rational Rose 2002, Rational Clear Quest, Rational ClearCase

Confidential, GA

Business Systems Analyst/Data Analyst

Responsibilities:

• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures. As a liaison between the developers and clinical staff, was instrumental in resolving conflicts between clinical and technical development teams.
• Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams / State Chart Diagrams and Robustness Diagram using Rational Rose according to UML methodology thus defining the Data Process Models.
• Development of standard documentation package (Requirements, Specification, Design, Operations, and Quality Testing Plans).
• Created Use Cases, Collaboration, Object Sequence, Object Interaction and State Diagrams for new features using Rational. Developed Vision Document, SRS and use case documents. Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS). Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Interviewing Subject Matter experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Documented the Process Flows for B2C and B2B in the High Level Requirements Document
• Set up definitions and process for test phases including product test, integration test, and system test. Work to fully implement test phase entry and exit quality criteria, standard test reporting metrics and standard test artifacts.
• Drafted test strategies, test plans cases and test scripts for the installation, GUI, functional, Security, Recovery, performance and integration testing for multiple software releases using Requisite Pro.
• Designed and developed Use Cases, Activity Flow Diagrams, and Sequence Diagrams, using UML diagrams and Screenshots/User Interface in MS Visio
• Created different Traceability views to maintain the Traceability of the requirements.
• Performed System Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications.
• Frequently updated the requirement and defect status as per the current status of the testing project in the ClearQuest.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.