Data Analyst / Operations Analyst Resume New York, NY - Hire IT People

SKILLS:

Data Analysis, Modeling & Forecast and a strong attention to detail

Quantitative and Organizational skills

Game Theory, Information Theory, Probability, Modeling, Forecasting, Econometrics, Machine Learning ...

COMPUTER PROGRAMMING SKILLS:

Expert in: Excel ( Spreadsheet, Functions, Data Analysis, Vlookup, Pivot tables, Macros, VBA )

Excellent knowledge of: SQL, Great Plains, ExpenseWire, Eviews, SPSS Statistics, SPSS Clementine, SAS, TRIX, SPAD, R and TANAGRA

Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Dynamics GP

PROFESSIONAL EXPERIENCE:

Data Analyst / Operations Analyst

Confidential, New York, NY

Responsibilities:

Perform data checks, cleaning tasks, and audit online - survey data.
Translate business requirements into specifications that are used to implement reports and dashboards through the SQL, created from potentially multiple data sources such as big table, infrastructure, and data pipelines.
Migrate all Spam rules from MS Access to SQL, Run periodic survey analyses to filter spam from online reviews.
Manage sample lists for invitations, email communications, yield management, and incentive fulfillment for consumer survey participants
Assist senior managers with supporting all Zagat business unit for data analytic and implementation needs to further overall company goals.

Data Visualization Analyst

Confidential, New York, NY

Responsibilities:

Financial Analyst

Confidential, New York, NY

Responsibilities:

Conduct complex data analysis with Excel & Access to evaluate organizational performance and support Executive & Management reporting
Develop and implement the Purchasing Request process, including:
Thorough knowledge of document creation, contract acquisition and weekly meeting reviews.
Collaborate with Legal department to ensure the information vendor invoices align with fully executed contracts.
Evaluation of monetary impact of various proposals on the network.
Gather and analyze business requirements for accounting and financial systems
Workforce Optimization: Analyze staff productivity & financial reports from various departments such as, News Operations, HR, and Production.
Creation of a customized Macros calculating the number of employees working in the building at any chosen time depending on various shifts. This report allows us to determine how many seats we need.
Create reports based on financial impact - Implemented spreadsheets and statistics to analyze data

Customer Service Representative / Sales Agent

Confidential, New York, NY

Responsibilities:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed

Assistant Manager

Confidential, Miami, FL

Responsibilities:

Work in the customer care unit to oversee customer service and served as liaison for insurance companies.
Problem & Conflict Resolution-evaluate customer service representative performance based on customer dissatisfaction and process adherence
Utilize internal database to retrieve calls, enter customer dissatisfaction and resolution.