PROFESSIONAL SUMMARY:

• Over 7+ years of experience in IT field with Business Analysis, Project Coordination, Software Testing, and Development. Broad technical knowledge combined with outstanding performance and creative problem solving skills in technological and tactical areas. Diverse experience in SDM methodologies and projects related to Property & Casualty, and Telecom industry. Extensive exposure to Business Analysis, Project Coordination and Software Testing.
• Business Analyst and Project management experience with solid understanding of business process analysis in a web - based, client-server and Host Environment.
• Worked in diverse environments such as Property & Casualty Insurance and Telecom sector.
• Incorporated Claims process methodologies designed to address the Auto Personal lines of business.
• Experienced in project planning, project design, creating documents and diagrams.
• Highly experienced in tracking and reporting on specific projects and assumed deadlines.
• Profound ability to interface and coordinate project scopes.
• Excellent organizational, communication and documentation skills along with a remarkable ability to gather requirements to bring out quality product.
• Worked on Lean IT principles to eradicate waste that otherwise contributes to poor customer service, lost business, higher than necessary business costs, and lost employee productivity.
• Experience in analyzing business requirement at all stages of software development life cycle (SDLC) models such as Water Fall, Agile and Scrum.
• Experienced in different Service management and ITIL processes.
• Perform GAP analysis and Requirements Traceability Matrix (RTM).
• Conducted Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SMEs).
• Proficient in modeling diagrams and processes including activity diagrams, use case diagrams, sequence diagrams, data flow diagrams, and class diagrams.
• Conducted usability and user acceptance testing (UAT) on behalf of end users. Extensive use of UML for modeling views in Microsoft Visio.
• Performed extensive Manual and Automated Testing.
• Performed GUI, Integration, System, Ad- Hoc, Exploratory and Regression Testing of Client/Server, Host and Web based apps.
• Hands on experience in HP Asset Manager.
• Hands on experience in HPSM Tool.
• Hands on experience on for selecting, inserting, updating, deleting records in database through SQL.

TECHINICAL SKILLS:

Applications: Java, Mainframe and .Net.

Databases: MS Access, MS SQL Server, DB2 and Oracle.

Web Technologies: HTML, XML, Java Script, MS FrontPage

Analysis Tools: MS Office, Lotus Notes

Testing Tools: Rational Tool Suite, Load Runner.

Tools: MS Office, SharePoint, MS Project and Visio.

Methodologies: Waterfall, RUP, Agile, Scrum

Operating System: Windows 8, Windows 7, Vista, XP, Windows 95/2000 and MS-DOS

PROJECT EXPERIENCE:

Confidential, Bloomington, IL

Business Analyst

Environment: MS Visio, MS Office Suite, J2EE, Mainframe, Rational Suites, Quality Center, Agile-Scrum, Oracle 10g, PL/SQL, Microsoft Office Suite, Microsoft Visio, UML, Flow Chart, Use Cases, Windows XP, SQL Server.

Responsibilities:

• Perform special assignments (e.g., work with Business Partners on framing-out a new business concept for the company).
• Serve as a liaison between various stakeholders and departments across the region and in the corporate office.
• Analyze data from various reports and tools, identify issues, and develop recommendations.
• Assisting and supporting the Project Manager in their daily duties.
• Ensuring that relevant management information is captured and analyzed.
• Providing project support to senior Project Managers.
• Reviewing the efficiency and effectiveness of service delivery.
• Working closely with Business Architects
• Help and guidance given to the Developers.
• Working with different BA’s to resolve the issues and difficulties in the project.
• Conduct training of developer and BA’s in rational tool suites.
• Create presentations, business documents and business proposals.
• Create document of understanding for third party vendors and outsourcing project work.
• Work on putting a standard benchmark across the project for structuring documentation of Business Rules and Requirements.
• Analyze the business requirement at all stages of software development life cycle (SDLC) models such as Water Fall, Agile and Scrum.
• Following the ITIL processes in different projects.
• Involve in resolving project Issues, Change requests and Project dependencies.
• Being the part of Core Team which is known as CAB Team in Confidential Insurance.
• Involve in organizing and facilitated meeting.
• Create and help Project Managers in status reports for the Project.
• Created the SharePoint site for Testing and BA’s.
• Work with Quality team to set a standard approach for writing Business Rules and requirements.
• Review Business Rules and requirements according to the quality benchmark.
• Create Functional Requirement Document (FRD) and Use Cases to document business requirement in a High level and detailed level requirement.
• Support Design, development and test teams.
• Prepare stories for enhancement and change on the screens in different projects.
• Work with business partners to accomplish best user experience for various businesses need.
• Resolve bottleneck situations between Business needs and technical constraints by prioritizing necessary requirements.
• Work on Rating and Eligibility rules based on state exceptions for different states.
• Become a part of skill management and training team.
• Create Procedure and Mapping document.

Confidential, Bloomington IL

Business Analyst

Environment: Java, J2EE(Servlets, JSP, JSTL), IBM DB2, Agile-Scrum, Microsoft Office Suite, Microsoft Visio, UML, Flow Chart, Use Cases, Windows 7.

Responsibilities:

• Worked as a BA to support the re-design of the application.
• Analyzed the existing system and business process flow by understanding present business rules and conditions.
• Worked extensively in designing the database with the design team.
• Worked with data flow diagrams, Data Analysis, and Process flow diagrams.
• Effectively defined business needs and constraints, interviewing several business area experts (SME), asking detailed questions, and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical team.
• Performed extensive requirement analysis including data analysis.
• Designed and developed different project development documents based on SDLC methodology.
• Involved in daily Scrum meeting to ensure that the overall output of the project is good.
• Conducted meetings with the BA’s of the different departments to share best practices.
• Worked closely with Business Architects to create scope and guidance for the BA’s, Developers, Tester.
• Worked actively in the preparation of Business Requirement Documents, Functional Specification Documents and Change Request Documents.
• Assisted planning and documentation of the project.
• Ensure all commitments are met in accordance to the goals and objectives of the project.
• Prepare reports on project financial aspects and progress.
• Manage and coordinate change activities.
• Assist with project closure activities.
• Coordinate all relevant departments’ activities to ensure smooth flow.
• Designed and implemented basic DB2 queries for report and data validation.
• Involved with the technical teams during implementation such that right business requirements are being translated into the system.
• Attend meetings to document change request and reflect those changes in test cases

Confidential

Business Analyst

Environment: Core Java, EJB, PL\SQL, XML, Amdocs CRM 7.5, Oracle 10g, Waterfall, Agile-Scrum, Microsoft Office Suite, Microsoft Visio, UML, Flow Chart, Windows XP.

Responsibilities:

• Analyzed business requirements and system requirements of the client
• Helped project manager to conducted project kickoff meetings with team members to explain roles /responsibilities, relationships with other groups, deliverables, timelines, assignments, and status reporting.
• Interacted with Senior Executives and Technical team to assess the needs and identify key challenges, constraints, and risks.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Worked on all the phases of SDLC.
• Created functional requirement documents for the impacting projects
• Performed criteria table updates for each project.
• Gathered high-level requirement for all the external projects in a release.
• Was responsible for testing the Oracle based application.
• Developed test plans with QA team and helped to develop test cases for system testing, integration testing and performance testing.
• Participated in conference calls and effectively communicated regarding the issues, project updates.
• Identified, analyzed, prioritized, mitigated and communicated project risks.
• Written documentation for different phases of the project.
• Communicating with project manager to report on project status.
• Resolved any financial queries that are raised.
• Conducted Meeting with Business Architects, Business Analyst, Developers and Tester to understand the scope of the project.
• Created reports from different tools and maintained the SharePoint site for them.
• Involved in Coordinating projects from inception to completion.
• Participated in the full project lifecycle with particular emphasis on creation, maintenance and execution of test to ensure the capability of the systems being built.
• Understood the Complex Architecture of the Applications.

Confidential

Business Analyst

Environment: Amdocs CRM, Oracle 10g, Core Java, EJB, XML, Agile-Scrum, Microsoft Office Suite, Microsoft Visio, UML, Windows XP, Flow-chart.

Responsibilities:

• Conducted mass user interviews with application user representatives and SMEs.
• Created business requirement documents (BRD)and integrated the high-level user requirementsfor theunderlying platform functionality.
• Conducted walkthrough of BRD withusers and developers. Collected specific information to include in the Functional Requirements Document (FRD).
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Designed and developedUser Stories, Activity Diagramsand SequenceDiagrams todepict the business process workflows.
• Developed comprehensive system test scenarios and test scripts.
• Involved in gathering business requirements from the end users and management.
• Analyzed the Software Requirement Spec (SRS) and Software Functional Spec (SFS), Perform ambiguity reviews and communicate the inconsistencies between the requirements and application.
• Developed Requirement Traceability Matrix (RTM) report to validate all the functionalities in our test cases according to the requirement document.
• Organize meeting for the project which includes Kick-Off meeting, requirement gathering, and testing team meeting with BA’s.
• Done Coordination between Business Analyst, Testing and Developers.
• Involved in the Change Request meetings.
• Scrum development methodologies were followed in this project.
• Facilitated the User Acceptance Testing (UAT) with Business Users and documented any issues or defects and eventually got sign off from the right parties.

Technical System Analyst

Confidential

Environment: Windows, MS Office (MS Word, MS Excel, Adobe firework/illustrator, MS PowerPoint, MS Visio), MS SharePoint, Oracle, RUP, UML, SQL.

Responsibilities:

• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio and MSWord.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues.
• Played major role as point of contact in tracking issues and communicating them to vendors, management and stakeholders.
• Gap analysis and structured walkthrough of workflow within different departments to identify and fill gap after merger.
• Involved in preparing BRD's (Business Requirement Documents) supporting documents.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Narrative using the UML (Unified Modeling Language) methodologies.
• Scheduled meetings with developers, System Analyst and testers to collaborate resource allocation and project completion using MS Project.
• Extensive use of MSOffice suite (Excel, PowerPoint, Visio) for detail reporting and Use cases.
• Played major role in Interface testing both functionally and manually.
• Assigned problems to appropriate software development team for fixes.
• Created and managed project templates, use case project templates, requirement types and traceability relationships.
• Developed strategies with Quality Assurance group to implement Test Cases for stress testing and UAT (User Acceptance Testing).
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's Win Runner.