SUMMARY:

• Over Nine (9+) years of extensive experience as Business Analyst in Online Trading, Ecommerce, Banking, Insurance and Healthcare Industries that enabled gaining real time knowledge of customer skills and a penchant for customer delight.
• Professional with Cross Functional understanding and domain expertise of Capital Markets developed through work experience in Equities, Derivatives, Commodities and Forex markets.
• Strong knowledge of all phases of Software Development Life Cycle methodologies like Agile/SCRUM, Waterfall, RUP from practical exposure and professional .
• Experienced in Business Process Reengineering, new product development, product cross selling and upselling strategies.
• Strong Analytical skills to understand the Business process, functionality and requirements and to translate them in to system requirements. Experience in walkthroughs with stakeholders and end - users.
• Project Reporting, Project Solution Scope, Feasibility Analysis, Cost & Benefit analysis, Project Plan and Schedule Preparation.
• Project Coordination, Work Packages and Initial Cost Estimation, Project portfolio maintenance.
• Orientation to customer satisfaction, customer retention and customer delight.
• Identified complex problems and review related information to develop and evaluate options and implement solutions.
• Excellent Knowledge of IIBA BABOK, actively implemented in routine work.
• Excellent knowledge of HIPAA transaction codes such as 270/271 (inquire/response health care benefits), 470 (benefit codes), 276/277 (claim status), 834 (benefit enrollment), 835 (payment or remittance advice) and 837 (health care claim).
• FACETS experience, knowledge of ICD-10-CM, ICD-10-PCS, HIPAA 4010/5010 initiatives and regulatory compliance framework.
• Proficient with HIPAA claims validation and verification processes.
• Experience in creating project plans,business processes, BusinessRequirements Documents (BRD’s), Functional Requirement Documents (FRD’s), Business Process Modelling (BPM).
• Working knowledge of ITIL Service Delivery and Service Support.
• Experience in facilitating and conducting Joint Application Development (JAD) and JAR, interviews, workshops, and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Managed the release design and deployment within schedule/budget Worked with deployment/release methodologies and educate other work stream project managers
• Expertise in conducting User Acceptance Tests (UAT), GAP analysis and Impact analysis to aid in the calculation of the Critical Success Factor (CSF) of the project.
• Expertise using MS Visio, Rational Requisite Pro for modeling and capturingbusiness requirements.
• Experienced in developing project plans using MS Project and MS Share Point, identifying documents, and validating requirements and reengineering process.
• Experienced in writing SQL queries / joins using MS SQL Server and Oracle databases.

TECHNICAL SKILLS:

Business Skills: Business Requirement Document (BRD), Business Process Analysis & Design, UML, GAP Analysis, Workflow, Dataflow, Data Modeling, Entity-Relationship Diagrams (ERD), Gap Analysis, Impact Analysis, Strong knowledge in Marketing, JAD Session

Software Packages: MS Office (Word/Excel/Access, PowerPoint), MS Project, MS Outlook, MS Publisher, MS Visio, MS SharePoint 2010, Dream Weaver, MS Visual Studio, Oracle BPM, Calypso, BankMate, IBM BPM, DocuSign, Thunderhead

Bug tracking & Testing tools: Track-It, Rational ClearQuest 7.0/7.1, Rational Requisite Pro 7.1, JIRA, Win Runner, Load Runner, and HP Application Lifecycle Management

Databases: SQL Server 2008, MySQL, MS Access 2000, Oracle

Methodologies & Processes: Agile/Scrum, Rational Unified Process (RUP), SDLC, Waterfall, Storyboards, Work flows, Scenarios, UML

PROFESSIONAL EXPERIENCE:

Confidential, Barrington, IL

Sr. Business Analyst

Responsibilities:

• Acted as a liaison between clients and development departments and distinguished requests from needs.
• Transferred information from management into needed data.
• Found out defects which existed in the system, analyzed how the defects were originated, and cooperated with other department to fix them.
• Set up meetings with other departments, SMEs, or clients to solve problems and gathered requirements from meeting.
• Translated business requirements into technical details.
• Used SAP Business Objects to complete report generation based on corresponding issues of defects.
• Worked closely with project lead, technical team and business analysts to investigate data and logic within the database and reporting application.
• Worked in Healthcare HIPAA migration and EDI transaction sets such as 270, 271, 835, 837, and 999.
• Worked in Healthcare HIPAA ICD 9-CM to ICD 10-CM rule set migration.
• Represented team to attend daily scrum meeting and complete meeting reports to report to scrum master.
• Used Quality Center to track defects’ status and update status as well.
• Worked closely with Informatica ETL team with the ability to understand mappings and ETL processes.
• Prepared BRD’s and test cases for each defect before defects moved to testing.
• Tracked progress and compared it with planned progress.
• Coordinated with project manager on regular status updates and assists the overall project management initiative.
• Worked extensively with MS office suite for preparing status reports

Environment: Windows, Unix, MS Office Suite, MS Visio, UML, SQL, MS SharePoint, JIRA, Agile/Scrum, Informatica, Cognos, Toad, J2EE, WebSphere

Confidential, Buffalo, NY

Sr. Business Analyst

Responsibilities:

• Extensively used Agile Methodology in the process of the project management based on SDLC.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Facilitated JAD sessions to embrace a problem’s dimensions, possible causes, requirements, to propose alternative solutions and to reach a decision.
• Prepared business requirements documentation (BRD), functional specifications documentation (FSD).
• Followed the UML based methods by using MS Visio to create Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Performed Data Analysis and Data validation by writing SQL queries against the database.
• Performed requirement analysis including data analysis and GAP analysis.
• Worked with SQL queries for data manipulations, responsible for data mapping and data cleansing.
• Coordinated work plan between project manager and client with MS Project, implemented and managed migration process& developer fixes; retested fixes; scheduled and tracked progress for team members of project through completion.
• Organized meetings with the development teams to elicit use cases and document them.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Conducted Impact analysis when there is any change in the requirements and updated the Business Requirements Document (BRD) and Systems Requirements Specification (SRS).
• Performed UI Design and Analysis; Involved in GUI interfacing and prototyping, System Integration testing and created test cases and test scripts.
• Experience in the documentation of system and business requirements and specifications, design and development of test-case scenarios and root-cause analysis, developing test plans, test scripts using SQL, conducting System Integration testing (SIT), user acceptance testing (UAT),, and implementing new processes and technology.

Environment: Agile Scrum, Requisite Pro, MS Visio, MS Excel, MS Project, Erwin, Quality Center, Clear Quest and SQL

Confidential, San Antonio, TX

Business Analyst

Responsibilities:

• Interacted with business owners to identify business system needs, proposed solutions for business problems and evaluated alternate methods to increase efficiency of the overall process.
• Analyzed and documented business system requirements and the corresponding impact on business processes.
• Responsible for defining the scope and implementing business rules of the project, as well as gathering business requirements and documentation.
• Responsible for maintaining the minutes of all the requirement gathering sessions.
• Worked as a team with other business analysts to make an object oriented model of the application and create use cases.
• Supported the test team to check the weekly status and report the same to the project manager.
• Extracting the business requirements from the end users by several Requirement Gathering Sessions (RGS) keeping in mind their need for the application, and documenting it for the developers.
• Was Responsible for the creation and approval of the functional specification. Worked as a technical writer working on technical specifications, converting business specifications into technical specifications, quality control, information security, customer manuals and online documentation.
• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
• Worked on server check, reporting and maintaining the smooth functioning of the online project. Worked on complex graphical user interface (GUI) and Web-Based user interface (WUI).
• Carried out forward and backward tracing for verification and validation purposes.
• Provided support to the QA team in User Acceptance Testing.
• Created reports for business analysis purposes using Crystal Reports and Microsoft Excel.

Environment: Rational Requisite Pro, Rational Rose, RUP, UML, SQL, MS Office (MS Word, MS PowerPoint, MS Excel, MS Access)

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Developed Use Case Diagrams, Business flow Diagrams using MS-Visio.
• Extensive experience in Conducting Market Research, Feasibility Studies, Data Analyses, System Analyses, Gap Analyses, and Risks Analyses.
• Assisted the team in eliciting, organizing, and documenting required functionality and constraints.
• Assisted project management with project planning and progress monitoring.
• Actively involved in all phases of software development life cycle in Scrum management process.
• Involved in all phases of Project Life Cycle.
• Created BPR charts for AS IS and to be processes of different business functionalities.
• Documented Test Plans, Test cases in Test Case Design Documents for different scenarios of the (User Acceptance Testing) UAT.
• Drove elicitation of data retention requirements for data warehouse reporting project.
• Worked with PM to coordinate daily activities between applications development and Product Management.
• Gathered business requirements, designed site mockups, e-commerce financial credit development activities.
• Participated in JAD sessions and suggest changes and meet Business Requirements for the ongoing Conversion Project.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Involved in writing SQL queries to retrieve the data for testing the reports.
• Involving in designing the screen mockup’s MS Visio can be view by everyone in the project and Business partners.
• Gathered business requirements, designed site mockups, e-commerce financial credit development activities.
• Developed the traceability matrix.

Environment: Scrum, Rational Requisite Pro, UML, VB.NET, SQL Server, MS-Visio, XML, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Rally

Confidential, Whippany, NJ

Business Analyst

Responsibilities:

• Assisted the project manager in deciding upon the best approach for requirement gathering.
• Involved in gathering Data Requirements and interacted with the users, IT analysts, developers, project manager and SME’s to get a better view of the Business Processes.
• Participated in project review meetings and gathering Data Analysis Documents.
• Managed work streams relating to updates within many Government Pricing, including project planning, requirements, design, development, unit testing, user acceptance testing, and deployment activities.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using MS Visio.
• Participated in JAD sessions and interacted with technical leaders from various departments (Drug Design and Discovery-R&D division, Clinical trials etc.)
• Responsibility included overall technical and project/program life cycle, cost, earned value performance reporting, and schedule management using Microsoft Project.
• Involved in pharmaceuticals contracts and pricing business processes and information systems. Managed relationships between contracts and pricing team, business team and external trading partners.
• Conducted User Acceptance Testing (UAT), Maintained the Requirement Traceability Matrix (RTM).
• Defined various scenarios for testing the application and wrote test cases based on these scenarios as well as ad-hoc test cases based on interactions with users Involved in coordination of offshore activities related to practice of defect tracking, test execution to providing consultation to IT and business teams.
• Created a detail Requirements, Test plan and procedures for application testing using Rational Test Manager.
• Involved in Data Analysis, Data Mapping and Data Modeling and Performed data integrity, Data Portability testing by executing SQL statements.
• Excellent working knowledge of regulatory requirements (HIPAA).
• Assisted in the development of materials for new technology and process improvements and conducted end-user sessions for exercising full use of application.

Environment: Window, Microsoft Office suite, Microsoft Visio, PowerPoint, Rational RequisitePro, UML, Oracle, SQL, Informatica, Scrum, Rational Test Manager

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Marketed stock market products of the bank like mutual funds and other investment products.
• Worked on requirements gathering with the stakeholders.
• Facilitated meeting with the cross functional teams for knowledge transfer.
• Performed system analysis on various legacy systems.
• Performed data analysis on various source data from various legacy systems.
• Worked on data quality issues and also created an issue log.
• Identified the business process rules and created Business Process documents.
• Analyzed the new data model and created source to target mappings.
• Created data transformation rules.
• Worked with Test team for writing Test Cases for validating various business cases.
• Worked with Operations team for successful delivery of various builds of each iteration.

Environment: Rational RequisitePro, UML, Rational ClearCase, Rational ClearQuest, MS Office, Oracle, SQL, PL/SQL, Erwin, Informatica