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Senior Technical Analyst Resume

4.00 Rating

Round Lake Il Medina, NY


Experienced Senior IT Professional who takes great pride in delivering an outstanding customer service experience on top of technical expertise. I am looking for a full time non - contract role or a full time long term contract.


Cisco IP Telephony

Microsoft Exchange/Active Directory

Microsoft Windows Client and Server- All Variants

Mac OS X and Classic OS 9

Unix/Linux- Debian and others



Citrix XenServer/XenApp, appDNA

SolarWinds Suite-Network/System/Security

SAN and NAS-EMC, NetApp

Novell ZENworks/Netware

Sparta SystemsTrackwise

Thermo Scientific SampleManager LIMS

PC and Macintosh hardware and software support

Keyence and Allen-Bradley PLC's

REES Centron

Wherenet RFID




Confidential, Round Lake, IL/Medina, NY

Senior Technical Analyst


  • One of 2 engineers in the United States solely responsible for all Technical assistance for the Confidential Infusion pump.
  • Travel throughout the U.S. resolving wireless communication and hardware issues with Hospital Biomedical and Information Technology Departments pertaining to the pump and their IT infrastructure.
  • Manage the FDA mandated recall of certain revisions of the Spectrum Infusion pump.
  • Travel throughout the U.S. leading a team of Engineers throughout the recall process on site via firmware re-writes.
  • Have anywhere from 5-15 direct reports at one time.
  • Responsible for Managing global support of Exalis and GBX Software and Prismaflex and Phoenix Devices.
  • Work with team of field engineers worldwide to support above products .
  • Visit clients to ensure complete satisfaction.
  • Travel throughout the U.S a average of 3 weeks out of 4.
  • Manage the Veteran’s Administration accounts with Exalis and VistA EMR.
  • Work with Cerner, Epic and other leading EMR systems.


Senior Help Desk /Migration Engineer


  • Windows 7 migrations and Installs, Moves, Additions and Changes. Application testing (appDNA) in a virtual development environment ( XenServer) before packing and finally deploying to the end user (SCCM)
  • Hands-On support for the migrated users. Software, hardware, printing, general configuration issues.
  • Answering live trouble tickets from dispatch via mobile device and working the ticket from start to close.
  • Migrating volumes and data from Novell to Microsoft Server 2008/2012.
  • Use Xcacls to modify AC’s.

Confidential, Medina, NY

IT Manager-NA/Head of Biomedical & Clinical Engineering


  • Responsible for all Microsoft Windows 2003, 2008 and 2012 Server Hardware, software Administration and support, including failed hardware replacement, patch deployment, pushed Windows updates, antivirus and System Security/network Intrusion.
  • Manage and support new install of Exchange 2013.
  • Also responsible for multiple satellite offices, including our new urgent care facility.
  • Provide all administrative functions within Active Directory and Exchange, such as user/mailbox creation and folder rights management.
  • Maintain and support all print servers and backup servers, hardware and media.
  • Provide all configuration, installation and support our mixed Citrix XEN and VMware ESXi environment.
  • Maintain and support Mixed Adtran/Cisco Networking environment.
  • Maintain our Cisco VPN connections and Citrix Remote access Portal.
  • Maintain our NAS and SAN devices (EMC).
  • Provide hands-on technical support to users.
  • Duties Include failed hardware replacement, Software installation, configuration and support.
  • Provide technical assistance to our remote users who connect via Citrix.
  • Maintain Strict Privacy and Security and follow all HIPAA, HL7 and Sarbanes Oxley Guidelines for patients and staff.
  • Maintain and support CPSI EHR System. Manage Biomedical/Clinical and their support of Staff training, manufacturer relationships (Continuous Improvement) and Equipment used in the facility, including COWS (Computers on wheels) and Crash Carts to name a few throughout the hospital and urgent care facilities.
  • Reorganization in late August saw most of the C level staff (CEO, COO, CIO CFO) replaced and an interim CEO named. A managed services company came in to run the hospital. I and 19 other members of senior staff were also terminated a few weeks later due to budget cuts enacted by the interim CEO.

Confidential, Buffalo, NY

Systems Administrator


  • Responsible for all Microsoft Windows 2003 and 2008 Server Hardware and software Administration and support, including failed hardware replacement, patch deployment and Windows updates.
  • Provide all administrative functions within Active Directory such as user creation and folder rights management.
  • Provide all configuration, installation and support for our Citrix XenServer Farm. Create and support VDI s and Thin clients with Citrix ICA.
  • Maintain and support associated Trend Micro Corporate antivirus.
  • Provide all application support for all shop floor systems, Microsoft Office, and other associated applications that reside on Citrix XenApp Servers.
  • Manage our tape backup systems, including backup and restore functions, via Confidential Backup Exec.
  • Maintain and support Blue Coat ProxySG, EMC SAN, Cisco ASA 5X and other associated hubs and switches.

Confidential, Buffalo, NY

Technical Solutions Engineer


  • Responsible for the day to day support of over 250 local and remote users.
  • Install, manage and support our Cisco IP telephone system, Call Manager and Unity Voicemail.
  • Responsible for end user support as well.
  • Maintain and support all servers and backup systems - Windows 2000-2008, Novell, AS400 and ADIC tape libraries.
  • VMware ESXi installation, configuration and support. SAP setup, configuration and support.
  • Maintain and support Microsoft Active directory.
  • Maintain and support over 200 Windows XP and Windows 2000 Workstations and installed hardware and software.
  • Confidential corporate server and end user support.
  • Maintain and support Cisco based wired and wireless networks and associated routers and switches. Work with Siemens Insight. Support DataStream mp2.
  • Maintain validated systems such as TrackWise, LIMS, Waters-Empower, REES Centron and others.
  • IT liaison for the FDA. Head of the I.T. SOX and GMP compliance team.


Field Engineer


  • Provided support for many of HP s clients including many local, state and federal governmental agencies such as Field offices for the United States Senate.
  • Install and support HP s lines of Blade servers.
  • Replaced failed hard drives in a raid array, faulty memory, System boards and networking hardware such as switches, hubs and routers, GBIC devices.
  • Provided support for HP s line of personal computing equipment.
  • Performed warranty services for many fortune 500 companies.
  • Worked with governmental employees and contractors in Washington DC for the United States Senate via phone providing support for other issues as such as email, internet and printing issues.

Confidential, Buffalo, NY

IT Engineer/Senior Help Desk Engineer


  • Provided technical engineering assistance with the U387/88- Confidential Edge/Lincoln MKX Launch and the D471 Confidential Fairlane concept, now named the Confidential Flex.
  • Provide hands on support for VOIP, Exchange email, Windows server and Server and workstation hardware/software issues.
  • Solely responsible for the needs of nearly 350 users.
  • Helped manage Confidential Buffalo’s move from Analog to Voice over IP on a plant level.
  • Did the planning, and assisted with the implementation phase. Voice coordinator for Cisco VOIP telephone system for entire plant. Install, support, and configure Cisco IP telephony equipment.
  • Submit add/move/change requests to AT&T. Work with Confidential ’s Network Operations center.
  • Coordinator for Confidential ’s in-house Reject Tracking System for the entire plant.
  • Helped engineer a more user friendly front end for the system. System was managed via SharePoint.
  • System Center Configuration Manager aka SCCM- Used this to remotely do OS loads and reloads, Update/Patch management, software installs, and Inventory control.
  • Worked with VMware to consolidate many older servers into a virtualized environment.
  • PC Renewal coordinator- Managed team of technicians who replaced nearly 200 PC’s every 2 years in less than 1 week. FCN Webcast/Television coordinator for Confidential BSP.
  • Work with Cisco Products, Zebra/Intermec printers, and Confidential ’s SMART call System.
  • Coordinator for Confidential ’s WhereNet RFID Tracking project and Pelco Security/Access card system Install projects.
  • Local IT liaison for Sarbanes-Oxley compliance and Confidential Internal security measures.

Confidential, Tonawanda, NY

Interim IT Manager


  • Managed day to day operations of our IT department. I was brought on knowing this was a temporary position to manage the site until its eventual closure.
  • Supported Windows 2000 Server-Active directory, Lotus Notes and Domino server, Microsoft Windows 95 and 98 workstations break/fix and managed day to day network operations.
  • Managed a small team of AS400 system operators and analysts.

Confidential, Buffalo, NY

Support Engineer


  • Provided hands-on and remote support of Adelphia’s High Speed broadband system.
  • Troubleshot issues with Routers, hubs, switches and associated networking equipment.
  • Troubleshoot network performance issues such as latency and bandwidth issues.
  • Provisioned cable modems.
  • Took incoming calls from Tier 1 technicians who were having issues with setting up a Customer’s network correctly (DCHP issues, TCP/IP, Faulty Hardware, OS issues)

Confidential, Tonawanda, NY

IT Analyst/Help Desk-Contractor


  • Provided back end server side support and also hands on end user support for the DEC VAX system and associated terminals, Zebra barcode label printers, Intermec scan guns and other devices.
  • Ran daily reports for multiple departments. Did Nightly, weekly and monthly tape backups of VAX system.
  • Assisted with other I.T. functions such as desk side PC support - OS reloads, system upgrades and troubleshooting hardware, software, and networking issues.

Confidential, Buffalo, NY

NOC Engineer


  • Provided phone support to Verizon field crew who were installing Confidential DSL services to residential and business customers.
  • Also provided senior level support to customers who had called the Presidential Appeal Team and/or that State’s Public Utilities Commission and were forwarded to us for immediate resolution.
  • Provisioned cable modems (PPPoE/PPPoA) ensure customer networking equipment was working correctly.
  • Correct OS issues,(Windows, Unix/Linux, Mac OS) Perform network and line Diagnostics (MLT)
  • Work with in House COT’s to make sure cards/ports in DSLAMS were working correctly.

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