SUMMARY

• 7 years Business Analyst experience including Six Sigma, process analysis relative to customer and business needs to ensure resolution of conflicts between actual and required user needs system research, requirement elicitation, technical writing, business requirements documentation and test case writing
• 7 years experience in developing business requirements using International Institute of Business Analysis, or IIBA processes , and implementing and executing quality assurance test plans including functional, regression and negative testing and system/data validation
• Excel, Word, Outlook, SharePoint, PowerPoint, Visio, Alteris, TFS Team Foundation Server , UML Unified Modeling Language , SDLC Software Development Life Cycle , SQL, Agile, Scrum, Waterfall, Visual Studio, SpiraTeam, Tech Excel, Pencil , CampusVue experience.
• Proficiency in electronic data processes, analysis, database reconciliation, and implementation
• 15 years experience in Regulation, Policy and Compliance including Due Diligence, Financial Regulation Regulation B and Z, Collection Law and Training
• 17 years experience in all aspects of Financial Aid Federal and Private Student Loan industry including Student Accounting and CampusVue system.
• Excellent communication, training, critical thinking and analytical skills Excel at communicating complex technical concepts to both technical and non-technical clients internal IT and external non-IT customers
• Strong strategic planning and product marketing experience
• Experience in contract negotiation

PROFESSIONAL EXPERIENCE DETAIL

Confidential

Business System Analyst Consultant Contract

• Implement new software system across 40 college campuses in the United States.
• Elicit requirements, document requirements BRD and provide test cases.
• Validate data as well as run functional testing, regression testing and negative testing.
• Work as subject matter expert for CampusVue system.
• Map data to provide requirements for new data extract programs

Confidential

Business Systems Analyst Contract

• Design and document requirements to include administrative and strategic system enhancements/integrations
• Communicate with internal and external customers to elicit detailed information regarding business functions and system operations including inventory and billing FIFO, LIFO, etc .
• Write enhancement request documents and business requirement documents including screen design and mock up
• Reduced back log of export system/file issues from 2/2011 in 3 months
• Wrote requirements for new strategic mobile applications
• Worked on re-engineering team to greatly increase functionality and client satisfaction for major system modules
• Managed multiple projects to ensure quality and timeliness
• Analyze and identify opportunities for increased production and efficiency and provide possible remedies
• Conducted regression and functional testing for existing system and new proprietary system enhancements PowerCenter 4.0

Confidential

Business Analyst/Project Specialist Contract

• Elicit requirements using interview, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases including Unified Modeling Language or UML , business requirement documents BRDs and task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts and distinguish user request from the underlying true needs
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Use of strong analytical and product management skills to ensure system implementations and enhancements meet deadlines
• Write, perform and manage system testing including functional test scripts, regression test scripts and negative test scripts.
• Analyze and test new system data integrity and functionality including web based and portal technologies
• Identify system defects and write internal automated tickets Team Foundation Server or TFS to include details and requirements for remedy

Confidential

Manager, Student Finance Support Desk

• Oversee daily operations of 10 Student Finance Support Specialists
• Coordinate, analyze and support Financial Aid training and operations for 100 campuses across the United States
• Analyze and design more efficient operation work flows and implement resulting in reduction of call wait time from 20 minutes to 2 minutes
• Research and analyze system enhancements to better serve Financial Aid end users
• Write technical documents training, business requirement documentation, technical requests for corporate and campus level personnel
• Trend and analyze system and/or procedural issues, then initiate and implement system and/or procedural resolutions.

Senior Business Analyst

• Analyze and Implement new system integration procedures for 100 campuses and train personnel as needed
• Write Policy and Procedure, Business Requirements documentation and System Data Test Cases
• Analyze and Test new system data integrity and functionality including web based and portal technologies
• Analyze business functions in order to develop new or modified information processing systems
• Work with IT and upper management to design, test and implement new and multiple system applications
• Pilot operational and systematic changes to ensure business objectives are achieved
• Monitor, research, trouble shoot and resolve and document post-implementation system issues and revision requests
• Guide, train and advise less experienced systems analysis personnel
• Audit Financial Aid files to ensure compliance with internal policy and Federal Regulation
• 1 of 5 original staff members of department that now has 100 employees
• Promoted to Manager, Student Finance Support Desk
• Lead project from discovery to story board and implementation of Automated Review Tool, including writing of BusinessRequirements Document and post implementation testing.

Confidential

Director of Financial Aid

• Analyze and Coordinate Financial Aid operation to assist prospective/current students in their ability to receive financial aid
• Package, process and analyze financial aid documentation to ensure no rejected files
• Ensure campus compliance with all Federal and State regulations concerning the awarding and disbursing of funds.
• Analyze reports to ensure school is operating within corporate standards
• Recommend, implement and train financial aid policies
• Increased receipts from 12 to 92 in first month, 140 in second month and 170 in third month of employment.
• Instrumental in increasing student population by 20 in 2 months, 50 in 6 months.
• Tested enhancement of new CampusVue Module and 3rd party proprietary system enhancement FAME
• Saved company 900,000.00 by identifying and implementing change in refund policy that aligned with federal regulations

Confidential

Compliance Manager / Compliance Analyst / Paralegal

• Promoted to hold responsibility for all internal policies and procedures for student loan co-op analyze, document and disseminate updates as necessary.
• Analyze data and create a variety of reports detailing industry initiatives and new laws assessing potential effects on operations.
• Conduct regular audits of corporate policies to maintain compliance with all applicable regulations and internal policies.
• Train new employees on compliance and regulatory matters.
• Collaborate with internal and external clients and analyze and advise on regulatory interpretations and proper procedures.
• Expertise with Federal and Private Student Loan Industry Regulations 34 CFR 682 and 685 , Truth In Lending, Fair Debt Collection Act, Fair Credit Reporting Act, and Regulations B and Z.

Financial Analyst

• Primary responsibility to analyze student loan portfolios and ensure eligible for consolidation based on federal regulations
• Primary resource for operations compliance
• Daily contact with clients to explain and advise best action regarding student loan portfolios
• Pivotal in bringing email responses to clients to standard and ensuring they remain reduced from 400 to 0 in two days .
• Received multiple client letters regarding excellent customer service and initiative
• Work as primary contact and liaison between Sales Executive and internal operations to ensure product is successfully delivered
• Recognized for exceptional knowledge, analysis, commitment, and attention to detail with promotion to Compliance Manager
• Subject Matter Expert for analysis and system conversion during tenure including testing of data integrity during system conversion.

Confidential

International Recruiter

• Interview, qualify and enroll potential students
• Specialize in international cultures and requirements for students wishing to study in the United States
• Complete enrollment paperwork in an accurate and timely manner
• Field phone inquiries from prospective students
• Adhere to standards and regulations set by Accrediting Commission and the Department of Homeland Security including I-20 and SEVIS Compliance