SUMMARY

• Business Analyst with 8 years of industry experience and solid understanding of System Development Life Cycle (SDLC), Expertise in all aspects of Business Analysis such as Requirement Gathering, Business Process flow, Business Process Modelling and Analysis, Possess high - calibre presentation skills, Client Interaction, and analytical skills.
• Effective communication skills to be a liaison and transpose requirements between business users and the technical teams, highly communicative, detail oriented and organized. Experience working in complex, cross functional, and geographically dispersed team environments.
• Eight years of experience as Business Analyst in Financial and Insurance domain.
• Extensive knowledge of Software Development Life Cycle using various approaches like Agile development framework with Crystal Methods to complete project assignment within budget and time, Waterfall, and Rational Unified Process (RUP).
• Agile Expert in Requirement Analysis, Business Process Flows, Business Process Modeling, and Case Tools.
• Prioritized Stories each Sprint and created Roadmaps every Quarter for Management.
• Experience in writing Stories, conducting Grooming Sessions, Prioritizing Stories, Conducting Pre-UAT approvals, Daily Scrum Standup and Sprint planning.
• Experience using Version One / Jira as Agile tools for tracking, maintaining and reporting.
• Coordinated Joint Application Development (JAD) sessions, Walkthrough, Brainstorming and interviewed Subject Matter Experts (SME), Stakeholders and development team for Requirement gathering and to understand the GAP Analysis and Risk Analysis.
• Extensive experience in UML using Flow Charts, Use Cases, Sequential diagrams, Activity diagrams and State Transition diagrams.
• Experience in conducting GAP analysis, User Acceptance Testing, and Cost benefit analysis.
• Expert in identifying, developing and documenting Business and Functional Requirements Specifications (FRS), System Design Specifications (SDS), System Requirements Specification (SRS), and resolving critical issues and conflicts. Wrote Functional and Non- Functional requirements (NFR).
• Facilitated Joint Application development (JAD) and Rapid Application Development (RAD) sessions for requirements gathering.
• The business analysts will be required to work closely with members of the CCAR Risk Project team, Risk Managers, Finance, Quantitative Analytics, and Risk Technology.
• Experience in end-to-end testing, User Acceptance Test and user training for clients. Experience in coordination with technical teams using SQL queries with various databases like Oracle, PL/SQL Developer.
• Reviewed and coordinated Test strategies, Test plans, Test cases, developing and maintaining Test scripts.
• Conducted User Acceptance Testing (UAT), interacted with team members in analyzing and fixing bugs.
• Experience in both Manual (QC, ALM, Version One). Report Generation in Quality Center/ALM related to defect report. Analyzed the alpha and beta testing results
• Involved in maintaining Test Matrix, Traceability Matrix, and performing GAP analysis. Experience in writing test plans, defining test cases, developing, and maintaining test scripts
• Motivated self-starter with exceptional team building, leadership, and interpersonal skills
• Writing Manuals (System guides, training material for business users, and Deployment guides)
• User training on the changes being released and conducting postproduction activities like getting feedback from users. In case of any issues - doing Root Cause Analysis, prioritizing tasks with business users
• Working experience in a cross-functional team environment/different geographical location teams
• Experience with data analysis, data mapping, and dimensional modelling experience in decision support systems (data marts) using Star Schema.
• Work experience in data warehousing projects dealing with ETL (extraction, transformation, load) using Oracle
• Validated defects after bugs were fixed and performed Regression, Browser and Mobile App & Web Devise testing.
• Performed System Testing, Integration Testing, Functionality Testing, Negative Testing, Batch Testing, Multi Provided Training, mentoring and guidance to Team members.
• Strong presentation and communication skills, capable of interpreting stakeholder’s needs and positions to ensure the success of the projects and functional areas of business.
• Excellent team player to work in conjunction with other team members in validation and testing complex scenarios and deliverables.

TECHNICAL SKILLS

Methodologies: SDLC - Waterfall, Agile, RUP, RAD, JAD, Scrum, Spiral, CMM, Healthcare, Business Process Management & Modeling using BPMN

Application Packages: MS Office (Excel, Access, Word and Power Point), Visio, SharePoint, Visual Studio.

Testing Tools: Win Runner, Rational ClearCase, Rational ClearQuest.

Data Modeling: ER Diagram, Conceptual, Logical, Physical schema.

Operating Systems: MS Windows (95/98/2000/NT/XP/Vista/7/8.1), HP ProLiant DL, Mac OS, IBM DB2

Languages: SQL, HTML, HTML5, CSS

PROFESSIONAL EXPERIENCE

Confidential, Jersey City NJ

Business Systems Analyst

Responsibilities:

• Worked on AGILE Environment with daily scrum meetings, grooming sessions, planning and sprint cycles.
• Groomed stories effectively using OneNote as an effective tool and gathered business requirements through discussions and brainstorming sessions and conducted specification reviews and walkthroughs with the designers, developers and stakeholders.
• Hands on implementing web, portal, web-services and enterprise applications using object oriented analysis and design (OOAD) methodology.
• Interacted with healthcare clients to gather requirements, objectives, and input and output requirements.
• Co-ordinated JAD sessions with Multiple Stakeholders (Customer Marketing, Security, Fraud, Sales and UX), SME’s and the End Users for feasibility studies and to discuss the functionality of the flows.
• Experience creating Mock ups based on the discussion with Business and provided the same to UX and Development team.
• Used Microsoft Visio to build the Business Process Model.
• Interacted with Infrastructure team for successful conversion of Windows to Linux platform and tested the functionalities to make sure everything works as expected.
• Performed GAP Analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives.
• Enhancing monitoring / control framework for early identification of risk / issues / dependencies, expediting resolution development by promoting collaboration within CCAR program team and SMEs
• Responsible for Prioritization of Stories in Version One for every Sprint.
• Co-ordinated the Triage Meetings and got the defects fixed based on priority.
• Documented the final flow of each features and presented it to End users (Sales and Marketing team) for their usage.
• Participated in launch of the DRED AOW system.
• Stimulated project’s crucial requirements and documented functional requirements, project mapping, and business process analysis.
• Participated in the development and thorough analysis of processes and testing of Functional Specifications for different capabilities under Deal Management, App Management (ETS- Express Tools Suite, Prepaid, Rate Lock, Fees, Products Pricing, and Property) and Offline Data Capture (ODC): handled across multiple releases of the DRED AOW program.
• Assisted and executed full traceability among all artifacts throughout the software development life cycle (SDLC).
• Maintained persistent communication with the technical teams for Business Needs and Features, User Interface (UI) designers, Testing, Development and Data Modeling/Mapping to help produce their artifacts.
• Assisted in redefining the Enterprise Architecture Standards and updating it on the internal Wells Fargo Web Page.
• Performed and handled exclusively multiple Change Requests (CR) in releases using Sharepoint.
• Facilitated Joint Application Development (JAD) sessions between end users and the development team including Stakeholders, Managers, Business Development teams, Testing teams, Architects, and Subject Matter Experts (SME’s).
• Created timely fashioned report on functionality of the program and its efficiency during the testing phase.
• Involved with the technical teams in redefining the Information Technology Product Proceeding technology (ITPPT) business process documents to meet the current Line of Business (LOB) requirements of Wells Fargo.
• Assisted in designing and capturing changes in the Enterprise Architecture Roadmaps documents per usage of tools in multiple LOB’s.
• Interfaced with business users to prepare and update Business Process Requirements for the new release of Healthcare tools.
• Effectively managed testing scenarios for Functional, Regression and End-to-End, and User Acceptance Testing (UAT) process.
• Effectively communicated project expectations to team members and Executive Management in a timely and clear fashion.
• Assisted business users at the time of User Acceptance Testing (UAT).

Confidential, San Francisco, CA

Business Analyst Administrator

Responsibilities:

• Assessed the clients systems and studied business processes feasibility analysis.
• Worked on AGILE Environment - Conducted Grooming sessions, Participated in Planning session, and Daily Scrum Standup.
• Co-ordinated with End Users to discuss the functionality of the tool and also to discuss regarding the defects that were detected.
• Strong experienced in all insurances such as Property and Casualty Insurance including Auto.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Was responsible to send Daily Reports and for Reconciliation of daily data extracted from the Case Management Tool and the extracts of Database and also coordinated with the Vendors to get the Open Defects closed.
• Maintained the stories in JIRA and updated it accordingly.
• Developed Test plans, Test cases and analyzed Test results and involved in Defect tracking using Quality Center (QC) and made sure those defects are efficiently passed from one layer to another.
• Involved in each Sprint Regression testing where different functionality was tested.
• Responsible for creating and maintaining Test Log for each Test Case Executed.
• Experience testing Mobile Apps application and involved in testing the mobile message applications to check the message transfer for security features via SMS and Email.
• Worked on “Cross Browser” Testing.
• Extensive knowledge of claim processing lifecycle, including identifying a claim up to closure.
• Generated a business analysis methodology and Integrated various steps in the software development lifecycle to create a system which identifies, monitors and tracks the riskier claims with single display.
• Extensively involved in building business analysis process model using Microsoft Visio.
• Assessed requirement analysis and analyzed all the Use Cases and Workflows.
• Responsible for integrating day-to-day requirement reports for servicing needs for inspection, insurance using Rational SoDA.
• Played an important role in the planning and implementing enhancements and conversions of the system.
• Assisted testing team to develop QA Test plans for Functional, Integration and System Testing
• Used Quality Center to maintain test cases and test scripts.
• Authored Test Scripts, Executed UAT.
• Helped and involved in Post Go live support and training.

Environment: SQL, Rational Tools, MS-Word, MS-Excel, MS-Access, MS-Visio, MS-Outlook, MS-Project

Confidential, Addison TX

Business Analyst Lead

• Creating Business Process modeling, mapping and re-modeling. Used process flow diagrams (and swimlane diagrams) to clearly represent the existing processes
• Develop Use Cases to be used by the QA team to develop unit tests and UAT scripts.
• Requirements elicitation, analysis and management
• Major Software/Systems Implementations
• Systems Security & Disaster Recovery Planning, Troubleshooting
• Internal SOX/HIPAA Controls and Methods
• Provided various approaches to address the GAPs found in the current Processes. Solution Approach included a comparison of upgrading the existing system, buying 3rd party software and, decommissioning and replacing the legacy system
• Provided a link between the business (Procurement Service Branch), the development team and third-party organizations to facilitate software development throughout the Software development life cycle. Reported to Senior Management.
• Developed BRD, FRD, use cases, test scenarios, test cases for testing the functional and non-functional to create/maintain: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams
• Involved in functionality testing, Regression testing and Ad-hoc testing of eCommerece features for analysis on Mobile Devices.
• Extensively used Mobile Device Emulators for Android, iOS, BlackBerry for Payment Gateway requirements validation.
• Automated various processes which led to high efficiency and a low rate of error
• Assisted PM with the sprint planning sessions based on the velocity and helped in time and cost estimation efforts
• Conducted Joint Application Development sessions (JAD) sessions and interviewed Business Users and senior stakeholders to collect and confirm user stories
• Designed and developed use cases and use case diagrams using MS Visio to define the functional requirements
• Worked closely with the integration team to develop and design data feeds for batch jobs
• Participated in solution design sessions with solution architects to ensure must have requirements are allocated to the solution
• Led the Morning Stand ups to track the status in order to manage the backlog (Scrum Framework)
• Created/Updated timelines for various development/testing/analysis activities. Prepared Activity Timeline Report in MS Visio
• Involved in technical writing of documents for the Function and User Requirements Document and Test Plans
• Worked with users and development team members to better understand system functionality in order to improve testing quality
• Assisted in preparing- test cases based on the use cases and the business requirements
• Prepared test data for positive and negative test scenarios as per application specifications and application requirements and wrote test plans
• Grow and retain existing accounts by presenting new solutions and services to clients
• Research and build relationships with new clients. Set up meetings between client decision makers and company’s practice leaders
• Work with technical staff and other internal colleagues to meet customer needs.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Created use case scenarios and documents work flow and business process..
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Performed GAP Analysis on the current state of the company.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams, using UML.
• Conducted JAD Sessions with the subject matter experts, stakeholders and other management teams in the finalization of the User Requirement Documentation.
• During business requirement gathering, conducted personal and telephonic user interviews.
• Participated in status meeting and requirement walkthroughs.
• Created sample Prototypes to make system better understood by Business and Technology teams.
• Identified, researched, investigated, analyzed, defined and documented business process using Production Process Characterization (PPC).
• Performed GAP analysis on the end state requirements.
• Created AS-IS and TO-BE business process flow diagrams, Integrate process flow diagrams to show end-to-end business model and process mapping exercise including swim lanes.
• Involved with Data Analysis and Data validation.
• Worked closely with Quality Assurance and development teams to clarify and understand the functionality to resolve issues and provide feedback in terms of the test matrices and to solve the defects.
• Helped in Manual Testing. Also, involved in Regression testing using QTP.
• Conducted UAT, developed quality procedures documentation adhering business rules.
• Prioritized outstanding defects and enhancement/system request based on business needs considering deadlines.
• Participated in System Test reviews, development design reviews & usability studies.

Confidential, San Mateo, CA

Jr. Business Analyst

Responsibilities:

• Defined program and project goals, objectives, product services, constraints, assumptions, risks and facilitated the processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.
• Worked with Business teams to build enterprise reporting system to support Risk Analysis, Securities and their valuation, Asset Management- risks and returns, Bond Pricing, Financial Derivatives, Financing Structures, Capital Management, Portfolio Analysis, Stock Valuation, Amortization, Capital Structures and Budgeting, Value Based management.
• Implemented the full project lifecycle phases including requirements gatherings, development and quality assurance.
• Conducted user interviews at both in-house and client locations.
• Used Rational RequisitePro to analyze and document requirements.
• Monitored and assisted in designing and development of Use Cases, Activity Diagrams, Sequence Diagrams using MS Visio.
• Identified, researched, analyzed, defined and documented Business Processes and Use Case Scenarios.
• Responsible for data mapping of feeds from several reference data systems, including Bloomberg, to a number of in-house applications.
• With application features and functions, the scope and impact of business needs were assessed.
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Assisted in User Acceptance Testing, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Worked with development and testing teams to accomplish timely release objectives.
• Provided superior client interaction to ensure all needs are met.
• Ensured on-time and on-budget performance of the assigned efforts to the mutual satisfaction of the business partners/ sponsors.
• Participated in Test Plans, and Test Objectives to be used in testing of the system.