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Senior Business Analyst Resume Profile


I possess excellent communication and analytical skills. 15 years in the Information Technology organization. 9 years of experience gathering functional requirements and analyzing processes across a broad array of business functions. I am driven to achieve success in handling difficult and complex projects.



Business Analyst

  • Documented the Constituent Communication Management CCM requirements.
  • Worked with outside vendors to determine data transfer requirements.
  • Documented requirements for all outbound letters generated from the Care Advance system.
  • Help define the xml structure for the data passed between the multiple vendors.
  • I am working as the single Business Analyst documenting and gathering the requirements to transition the BlueCross and BlueShield of North Carolina outbound communications from their legacy system to the new Topaz system.


Business Analyst

  • Act as Project Manager and Business Analyst for projects as assigned
  • Involved in the implementation of the Agile Development Methodology for our IT Team
  • Created User Stories and acceptance criteria for major projects
  • Created requirement documentation for small projects
  • Write queries of the SQL databases to report information to the Business Owners
  • Investigate discrepancies in User reports and fix accordingly
  • Document current and future business process flows
  • Work closely with business owners to gather and define business requirements, technical requirements, and user interfaces
  • Perform acceptance criteria to assist business owners sign off of the requirements
  • Technical skills include: Microsoft Word, Excel, Visio, Project, SQL 2005, SQL2008, Query Analyzer, Team Foundation Server, Avoka SmartForm Composer, Microsoft InfoPath Designer, Balsamiq Mockups, SharePoint, Microsoft Visual Studio 2010, Microsoft Test Manager 2010
  • Documented requirements and test criteria for insurance companies to order surveys/audits via a new web portal, this included page design, backend processes, printed receipts, and new user set up. I was the primary business analyst for a project that created a new web portal that enabled insurance policy holders to log into the website and complete their audit on their own. This included working with an outside website development team, internal development team, and training sessions with several seasoned auditors and Business Managers to document the process flow and any changes that were needed.


Senior Business Analyst

  • Fulfill a central role in the SDLC for the Apollo Delivery organization.
  • Prepare high level cost and feasibility estimates
  • Work closely with business owners to gather and define business requirements, technical requirements, and user interfaces
  • Work closely with e-commerce team to develop cross functional requirements
  • Communicate with other ISD groups including intranet, internet, and other customer interface groups to develop cross functional requirements
  • Create test cases
  • Verify requirements were met during the testing phase
  • Technical skills include: Microsoft Word, Excel, Visio, and Project.

Senior Programmer Analyst

  • Filled the business analyst and lead developer roles for the Star Mileage Upgrade Awards project. This project, which involved 6 international airlines, was a joint effort designed by the Star Alliance organization. Tasks included working with the United E-Commerce team to design the correct structured data messages to be used, coordinating internal testing, coordinating off-hours testing with international carriers, and coordinating implementation with internal United and external international carriers.
  • Responsible for designing, coding, unit testing, and writing documentation for Employee E-Travel Program project. This included working with the customer to complete the testing and make necessary changes to correct defects.
  • Responsible for coding, testing and helping users test for accuracy on the Mileage Plus Systemwide Upgrades project, which was completed 30 days earlier than scheduled.
  • Responsible for coding, testing and assisting users with testing for the Credit Card Customer ID project. This project had many checks and balances, including working with many user groups. Responsible for coordinating test times with credit card companies so as to not affect day-to-day transactions. This project was highly visible and involved customer privacy issues so testing was given the utmost attention.
  • All projects:
  • Involved in the full development life cycle process of all projects, to include unit testing.
  • Responsible for making sure that all projects are finished on or before given deadlines.
  • Responsible for new development for United Airlines Apollo system.
  • Technical skills include: TPF, Assembler, TPFDF, Microsoft Word, Excel, Visio, Project, and Structured Data.


Programmer Analyst

  • Quality Assurance programmer in the Fares and Pricing package.
  • 24 / 7 on call coverage.
  • Provide daily support for users and customers.
  • Prioritized work based on severity and effect of users/customers.
  • Technical skills include: TPF, Assembler, C, C and TPFDF.
  • Training completed in HTML, C , TPF C, and XML.


Computer Programmer

  • Code and test Sales Development and Capacity Management programs for Year 2000 compliancy.
  • Technical skills include: COBOL, JCL, IMS, QBASIC, DB2.

Analyst - Yield Management

  • Maximize revenue by analyzing flight departures and booking curves, allocating discount seats.
  • Technical skills include: Rmis, Pros, Profs, Mapper, Word, Excel, Windows.

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