BUSINESS ANALYST Resume Plano, TX - Hire IT People

SUMMARY:

Proposed and implemented services which grossed $10MM Annually at Excel.
Led consolidation of two pre - merger, internal-user trouble ticket systems at Securus.
Successfully reversed a Dallas school’s 7-year declining enrollment trend, in 1 year.
Skilled in Process Improvement.

PROFESSIONAL EXPERIENCE:

Confidential - Plano, TX

BUSINESS ANALYST

Responsibilities:

Business Analyst on many projects focused on enhancing teh Customer Digital Experience on both Mobile and Desktop, such as login processes, service selections, adding international services.
Worked on a wide variety of mobile and desktop projects which resulted in new features and enhancements, and brand new functionality for customers, such as teh “Plenti Points” program (which had 104 internal and external stakeholders who needed their requirements documented in detail).
Collaborated with marketing product managers, program managers, user experience specialists, content writers, information architects, developers, peer Business Analysts, and various IT resources to provide teh best possible solution for teh customers.
Wrote Feature Sets, Epics, User Stories, and Requirement Documents based on internal and external clients’ needs.

Confidential - Richardson, TX

SENIOR BUSINESS SYSTEMS ANALYST

Responsibilities:

Performed customer requirements gathering, and walk-throughs of teh system during development.
Subject Matter Expert on a multi-million-dollar system designed for toll road users with no toll tag.
Liaison between client and internal development team. Worked with multiple clients: ISTHA (Illinois State Toll Highway Authority), NTTA (North Texas Tollway Authority), MDX (Miami-Dade Expressway), and some work on HECTRA (Harris County Toll Road Authority).
Proposed viable solutions for enhancements requested by teh customer, using my noledge of existing solutions in place at our other clients.

Confidential - Dallas, TX

MARKETING DIRECTOR

Responsibilities:

Successfully reversed teh school’s 7-year declining enrollment trend.
Performed market research, created marketing/advertising plan, worked with print media and manufacturing vendors to execute plan, shot photos and wrote articles which were published weekly in local print media, created print media ads, surveyed parents of younger students regarding their plans to re-enroll, and calculated standardized test scores which were incorporated into teh advertising camp Confidential n.
Teh school completed major building expansion in teh summer of 2015.

Confidential - Dallas, TX

PRODUCT/ PROJECT MANAGER

Responsibilities:

Led consolidation of two pre-merger, internal-user trouble ticket systems to be moved to a single Long Range Solutions system by an internal developer. Prioritized and managed major improvements for an internal sales order system, improving efficiencies from teh Sales call to multi-departmental approvals, including Manufacturing and Shipping.
Responsibilities included requirements gathering, vendor selection, project plan creation, project leadership of cross-departmental teams through launch/release, and acting as liaison between development and user groups.

Confidential - Dallas, TX

PRODUCT MARKETING DIRECTOR, MANAGER

Responsibilities:

Proposed and launched major products for teh company: Operator Services, 3 different Prepaid Calling Card products and Nationwide Directory Assistance service. Together, these products grossed $10 million annually.
Created and marketed additional enhanced services such as: international termination to mobile phones at a premium rate, and enhanced features for our Paging/Texting product line.
Managed teh migration of over 4 million US customers from one postpaid calling card platform to another, to achieve an estimated cost savings of $22.5M over three years.
Managed a revenue maximization project, during which we audited and activated appropriate monthly recurring charges on our active customers’ accounts on 8/14/98. $100K monthly revenue.
Launched Excel’s first prepaid calling card on 11/2/98, a seasonal card designed as a “holiday giveaway” to be presented by our independent representatives to their customers within a matching greeting card. Sold 40,000 prepaid cards in 2 weeks and re-ordered for additional sales. $140K in revenue.
Launched Excel Canada’s first postpaid calling card; $10K revenue in first month.
Responsible for all provisioning steps for servicing our customers (products included residential and business long distance, calling card, pager, PIN 800, and 800 services).
Transitioned Excel from using a turn-key PIC solution offered by a single carrier, to managing our own PIC activity directly with all teh LECs, CLECs, and 5 carriers.
Launched Nationwide Directory Assistance service, Operator Services, Prepaid Calling Cards, and enhancements for existing telecom products.
Over 10 years’ management experience. Managed up to 75 employees at one time.

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Business Analyst Resume

Plano, TX

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