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Project And Office Manager Resume

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SUMMARY:

  • Over 20 years of Project Management experience including various key roles in Information Systems Management. Proven track record in delivering key programs and projects while successfully balancing staff management responsibilities. Adept at delivering technology solutions that provide significant value to business clients.
  • Keen ability to break down complex challenges and deliver creative technology solutions focused on operational excellence. Particularly effective directing cross - functional teams involving management, staff, contractors, and consultants, and improving quality and customer satisfaction while managing costs. Highly-skilled organizational manager participating in recruiting, budgeting and strategic planning.
  • Creating high performance project teams and positive project environments resulting in staff development and growth with increased performance
  • Developing integrated project plans, implementation schedules, and cost estimates for major, long-term projects
  • Successfully Planned, Managed and Executed projects using both Waterfall and Agile Project Methodologies
  • Managing, coordinating and facilitating multiple reengineering and process improvement initiatives related to the enhancement of core information systems, business line applications and processes including significant experience managing Day 2 operations
  • Communicates regularly with Board of Directors, Executive Management, and Administration regarding current and proposed project initiatives
  • Provides strategic, expert advice & consultation on various automation, information systems & business line projects
  • Prepares and manages annual budgets and performs periodic cost and productivity analyses to streamline, automate and reduce costs
  • Participates in the establishment, organization, and implementation of short-range and long-range goals, objectives, policies and operating procedures
  • Strong vendor management experience including significant experience managing and facilitating competitive procurement (RFI/RFP), Vendor statement of work (SOW) and adherence, vendor management execution and evaluations

PROFESSIONAL EXPERIENCE:

Project and Office Manager

Confidential

Responsibilities:

  • This is a contract position for a Dog Agility Manufacturing Company. Lead project activities and staff (both office and production line staff) to meet production deadlines for application support, vendor software upgrades, equipment design, manufacturing, shipping and process improvement. Create and maintain project plans, requirement definition and adherence (scope management), budgets, quality control, risk management and issue management.

Project Manager

Confidential

Responsibilities:

  • This was a short term contract position to provide project management expertise to Replace and upgrade the current ATM fleet, Seahawks/Sounders ATM Marketing at CenturyLink Field, New Branch Openings from construction to grand opening ceremonies, Interactive coffee tables implemented in the Branch. Due to bank funding this position is complete.

Project Manager

Confidential

Responsibilities:

  • Lead and managed project activities and staff (both technical and business lines) for large complex projects. Created and maintained project plans, budgets, quality control, risk management, issue management, requirement definition and adherence (scope management). Projects included: Community Investment Application (In-house developed solution for major business line application), Online Banking (In-house developed solution), Daptiv PPM Install (Vendor supplied software install), Customer Contact Management Enhancements (Major code enhancements to in-house developed solution), Secure File Transfer Project and Web Enhancements.

Senior Project Manager

Confidential

Responsibilities:

  • Projects included: Enterprise Image Installation, Electronic Check Exchange, PIN Security Compliance (ATMs, Software/Hardware), Bank Acquisitions managing Multiple Business Line conversion/de-conversion, New Software and Hardware installations/upgrades, Business Resumption Testing/Preparation and Site Expansions/Consolidations. Successfully managed and executed the Y2K project for the bank’s Businesses Operations Center (BOC). BOC consists of over 2200 employees and 120 applications. Responsible for ensuring all software, hardware, workstations and facilities were Y2K compliant.

AVP & Manager, Computer Operations Support

Confidential

Responsibilities:

  • Managed a staff of 15-20 business analysts who were responsible for application support and execution of all operations projects. Projects focused on lights out operations, integrations, acquisitions and process improvements.

Production Support Supervisor/Tech Services Project Manager

Confidential

Responsibilities:

  • Hired by Pacific First Bank at the completion of Systematics eight year outsourcing contract. Responsible for managing a staff of 4-6 business analysts who were responsible for application support and execution of all operations projects. Projects focused on lights out operations, integrations, acquisitions and process improvements.

Senior Operations Analyst & Shift Supervisor

Confidential

Responsibilities:

  • Instrumental in converting the banks Honeywell operating system to an IBM/VSE platform/application environment
  • Developed and implemented the production change control process, system standards definition, creation of application JCL, rerun/restart procedures, problem reporting/resolution, operations procedures and operations program.
  • Developed, coordinated and successfully executed disaster recovery plan at Pacific First Bank's alternate site on three separate occasions.

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