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Sr. Business Analyst Resume Profile

Professional Summary:

  • Business Analyst/Product Coordinator with rich experience of ten years working in Web development, e-Commerce, Freight Forwarding Software Solutions, Insurance, Library, Retail Banking, Health Care and Satellite entertainment domains
  • Strong experience in Requirement Gathering, Gap analysis, Use case Design, various project documentations like Business Requirement Document BRD , Functional Requirement Document FRD
  • Ability to gather business and technical requirements from both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls
  • Adept in working on project implemented in Waterfall, V-Model, Rapid Application Development RAD and Rational Unified Process RUP Methodologies
  • Very good experience of working in projects following AGILE methodology and Iterative product development methodology. Have good experience of working through the entire SDLC for big programs
  • In depth knowledge of Process Mapping, Requirements Definition and Analysis, Use Case Development, and UML Modeling diagrams which include Use Cases, Activity flow diagrams, Swim lanes using Microsoft Visio and Rational Rose
  • Created user mockups/ wireframes at the time of elicitation using MS Visio, IRise and other online tools
  • Designed Business Process models using BPMN tools to express business processes and information flows defined by the stakeholders
  • Very good experience liaising between the Business Community and Technical Team
  • Have driven the technical and functional analysis with tech teams to help them understand the requirements of the client
  • Exemplary analytical and planning skills with the ability to manage multiple projects simultaneously and properly prioritize workload across projects
  • Reviewing Test Cases, Test Scripts, analyzing defects, interacting with QA and development teams in fixing errors and User Acceptance Testing UAT
  • Excellent communication skills both verbal and written and ability to work in a team environment
  • Strong quantitative, analytical, organizational, communication and interpersonal skills
  • Ability to utilize new tools and adapt technologies in a rapidly changing environment

Technical Skills:

  • Operating Systems : Windows 98/XP/Vista, Windows Server 2003/2008
  • Databases : MS Access, MS SQL Server
  • Documentation : MS Office MS Word, MS Excel, MS Power Point, MS Access, MS Visio
  • Modeling Tools : MS Visio, IRISE
  • Defect Tracking Tools: Jira, TFS

Work Experience:

Confidential

Role: Sr. Business Analyst/Product Development Coordinator

Responsibilities:

  • Interacting with internal stakeholders and external Service Bureaus, Managed Care Organizations and Health Care Agencies to understand and deliver Santrax Agency Management's clinical/non-clinical enhancement requests and needs
  • Met with decision makers, systems owners, end users to define business, financial, operational and strategic requirements and systems goals led brainstorming, JAD, and taskforce sessions for process and system improvements
  • Working closely with clients on delivering requirements in a qualitative manner within the targeted timeframe
  • Translating projects into clear, prioritized user stories Communicate product design with mockup wireframes, prototypes and functional requirements and provide specs and feedback within a rapid timeframe
  • Soliciting feedback from clients through on-site client usability visits Review client feedback surveys for product enhancement requests, turning them into actionable projects Conducting client needs assessments to develop user personas and business requirements and product features Creating and standardizing style and product functionality for Member Portal Web Platform
  • Planning, implementing Alpha Testing within the organization for the sole purpose of identifying application bugs, system limitations and enhancements requests. Providing support to Sandata Sales, Marketing and Account Management including co-development of training and presentation materials for both internal and external audiences
  • Interfacing the SAM application with Clearing Magic and third party Clearing House

Confidential

Role: Sr. Business Analyst/Product Coordinator

Responsibilities:

  • Owned key information systems project deliverables including business requirement documents BRDs , status reports, issue management, product backlog, change requests, UAT active contributor and facilitator during all stages of the systems development lifecycle SDLC , ensuring information systems initiatives support organizational and departmental goals. Managing project teams through all phases of the development lifecycle, build business plans and project initiatives
  • Lead two teams of Android developers, assigned tasks in TFS and assigning to individual members, ensured the deadlines are met, worked with developers to create TRD and assisted QA team in creating test cases
  • Presented demo to end users and making sure they understand the new release package
  • Conducted analysis for business solutions, meetings with users to understand and communicate with each other the AS-IS process and the change needed to automate the manual processes. Created FRDs for multiple Android application for freight forwarding companies
  • Analyzed Business Requirements Documents BRD to get a better understanding of the system on both Technical and Business perspectives
  • Worked with technical team in creating diagrams, wireframes, web and desktop UI mockups
  • Resolved technical issues, bridge the gap between project management team and customers on technical issues and project delivery time
  • Ensured constant communication with the users in warehouse and office to gather information about their preferences, needs, expectations, product satisfactions, brand loyalty, etc
  • Provided assistance to the Project Managers: coordinated meetings, record minutes, agendas, and objectives
  • Creating detailed FRD for the ecommerce website for many project and managing the entire project with offshore team
  • Creating User Stories for Agile SCRUM based development methodology
  • Confidential is a new company launched by the same owner of CargoMatrix, which deals with printing architectural models, 3D Models, 2D Models for architects, designers, realtors and have various clients across the globe Interacted with management team and was a member of the interview panel for hiring process

Confidential

Role: Sr. Business Analyst Consultant

Responsibilities:

  • Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies
  • Worked and created Functional Requirement Documents FRD for Johnson Johnson Healthy Essentials and also on Jagermeister- Shotmeister projects on requested internal application changes by clients
  • Worked with Design team in creating diagrams, wireframes, web and desktop UI mockups
  • Resolved technical issues, conducted meetings with clients, bridge the gap between project management team and customers on technical issues and project delivery time
  • Interacted with Business Users and Stakeholders to identify business system needs, evaluated solutions for business problems
  • Worked with Subject Matter Experts SME's of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings
  • Ensured constant communication with the regular customers to gather information about their preferences, needs, expectations', product satisfactions, brand loyalty, etc
  • Coordinated with the marketing manager to conduct promotional activities and ensure details about the product features, advantages and utilities reaches the target audiences
  • Determined the customer relationship management process and allocate the necessary resources for smooth functioning of the procedures
  • Analyzed Business Requirements Documents BRD to get a better understanding of the system on both Technical and Business perspectives
  • Acquired data on vendor feeds and maintained the minutes of the meeting
  • Conducted Joint Application Design JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage
  • Provided overall assistance to the Project Managers: coordinate meetings, record minutes, agendas, and objectives

Confidential

Role: Sr. Business Analyst Consultant

Responsibilities:

  • Interacted with Business Users and Stakeholders to identify business system needs, evaluated solutions for business problems
  • Determined user/business/functional requirements. Creating vision, scope, and use case documents business process models, use case diagrams, activity diagrams, and state chart diagrams
  • Prepared business process models using tools like Visio to create use case diagrams
  • Worked with Subject Matter Experts SME's of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings
  • Very good experience of working in projects following AGILE methodology and Iterative product development methodology
  • Ensured constant communication with the stakeholders to gather information about their preferences, needs, expectations, product satisfactions, etc
  • Created wireframes and mockups
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines
  • Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met

Confidential

Role: Business Analyst Consultant

Responsibilities:

  • As a functional business analyst I have created communication plan, program spend templates, project charter, AS-IS Project requirement document
  • Created wireframes and mockups. Prepared business process models used Visio to create use case diagrams
  • Defined Business Use Cases and Activity Diagrams to represent different workflows and associations using Microsoft Visio to depict process flows
  • Ability to gather Business requirements from JIC Job Information Center staffs through 1-2-1 sessions, JAD sessions, conference calls
  • Worked with the development team, QA team and the business clients to improve business processes and support critical business strategies
  • Interfaced with SMEs to prepare BPR documents for ongoing projects.
  • Worked with Subject Matter Experts SME's of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings
  • Tracked site utilization using tools like Google Analytics
  • Project involved in gathering the AS-IS from the internal staff members of four different branches Far Rockaway, Arverne, Long Island City Jamaica

Environment: MS Visio, MS Office Suite, MS SQL Server, Test Director, Client Server, UML, Windows XP.

Confidential

Role: Business Analyst

Responsibilities:

  • Gathered business and technical requirements from both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls
  • Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies
  • Resolved technical issues, conducted meetings with clients, bridge the gap between project management team and customers on technical issues and project delivery time
  • Very good experience of working in projects following AGILE methodology and Iterative product development methodology. Have good experience of working through the entire SDLC for big programs
  • Researched the markets for new CRM strategies, techniques, methodologies and terminologies. Keep the organization updated about the same
  • Conducted Market Segmentation to identify the target consumers, potential and non-potential consumers
  • Ensured constant communication with the regular customers to gather information about their preferences, needs, expectations, product satisfactions, brand loyalty, etc
  • Coordinated with the marketing manager to conduct promotional activities and ensure details about the product features, advantages and utilities reaches the target audiences
  • Took remedial actions against the complaints lodged by consumers and offer them monetary compensation, product repairs or replacement as per the requirements
  • Determined the customer relationship management process and allocate the necessary resources for smooth functioning of the procedures
  • Created wireframes and mockups
  • Considered the organizational plans, nature of competition, market environment and other concerning factors while preparing a sound CRM strategy
  • Communicated with the customers to understand the areas or factors to improve on like price, quality or features. Take down their complaints and suggestions and work on them promptly.
  • Collected data concerning CRM strategies. Compile, analyze, interpret and extract data as per the requirements
  • Prepared business process models used Visio to create use case diagrams
  • Involved in facilitating meetings with business users, stakeholders, accounts and support staff members
  • 2nd level point of contact for all technical and product queries for customers

Environment: MS Visio, MS Office Suite, MS SQL Server, Test Director, Client Server, UML, Windows XP, Java, PHP

Confidential

Role: Business Analyst Consultant

Responsibilities:

  • Conducted meetings and workshops to discuss high level requirements and developed User Requirements Specification Document URD . Responsible for gathering the requirements and managing the requirements
  • Designed and implemented an Assessment Day role play and one-to-one competency based interviews, an initiative that improved the caliber of candidates, performance and retention
  • Integrated 50k new customers into the Call Centre's system, working in close partnership with internal and external customers to set and achieve quality targets
  • Streamlined operational processes, meeting all KPIs, reducing costs by 25 and increasing the team's capacity to facilitate increased workloads
  • Developed and implemented reporting systems, facilitating the identification and resolution of customer service problems across the business
  • The URD contained detailed requirements, formatted such that the traceability matrix elements could be matched from features to test cases
  • Defined Business Use Cases and Activity Diagrams to represent different workflows and associations using Microsoft Visio to depict process flows
  • Clearly communicated the project business objectives to the technical teams which include database developers, system programmers, system testers
  • Tracked site utilization using some tools like Google Analytics
  • Managed Version Control, each version of the application was stored in Clear case and necessary modifications, updates, analysis was done
  • Kept track of competing firm's consumer service strategies and ensure the organization does not lose its own customers
  • Analyze major complaints/issues or suggestions received and evaluate its practical implementation to the organizational system
  • Received consecutive incentives due to customer satisfaction and meeting all parameters according to the company's requirement
  • Worked closely with Customer Service management involving overall activities of the high volume, fast paced customer service environment

Environment: RUP, MS Visio, Rational Rose, UML, MS Office, Java, PHP, .Net

Confidential

Role: Business Analyst

Responsibilities:

  • Interacted with Business Users and Stakeholders to identify business system needs, evaluated solutions for business problems
  • Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and Technical Requirements from the Business Group and the Technological Group
  • Worked with Subject Matter Experts SME's of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings
  • Worked on Data Mapping and prepared Functional Requirements Document FRD
  • Analyzed and documented information system requirements and the corresponding impact on business processes
  • Designed and developed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams DFD's to define the Business Process
  • Gathered business analysis, requirements capture, and support and testing towards development of the project
  • Studied the Business Requirement Document BRD containing essential business elements, detailed definition and description of the relationship between the actors
  • Worked as a team with other Business Analysts and developers to make an Object oriented model of the application
  • Analyzed Business Requirements Documents BRD to get a better understanding of the system on both Technical and Business perspectives
  • Acquired data on vendor feeds and maintained the minutes of the meeting
  • Analyzed the data entity relationships and worked on multiple short term projects

Environment: MS Project, MS Visio, MS Word, Windows XP, SQL, PHP, Java

Confidential

Role: Business Analyst

Responsibilities:

  • As a functional business analyst I have created communication plan, program spend templates, project charter
  • Reviewed high level requirements and translate them in functional satisfaction
  • Wrote detailed functional requirements for the business requirements defined
  • Developed use case with UML for new product functionality. Prioritized business and systems problems analyzed legislation and conducted impact analysis
  • Prepared business process models used Visio to create use case diagrams
  • Helped manage mitigation plans, status reports, and client presentations prepared business process models, defined milestone deliverables, and established critical success factors
  • Hands on experience in Data Manipulation, Defining Components and in writing SQL queries
  • Involved in facilitating meetings with business users, stakeholders, accounts and support staff members
  • Determined user/business/functional requirements. Created vision, scope, and use case documents business process models, use case diagrams, activity diagrams, and state chart diagrams
  • Performed GAP and Risk analysis of existing system and evaluated benefits of new system
  • Conducted Joint Application Development JAD sessions with stakeholders throughout SDLC to resolve open issues
  • Validated technical designs created by IT developers against functional specifications.
  • Worked with QA team to design test plan and test cases for User Acceptance Testing UAT
  • Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
  • Coordinated work plans between project manager and client using MS Project
  • Created documentation for training and Help Desk teams

Environment: RUP, Rational Suite Rational Test Manager, MS Project, MS Visio, MS Word, Windows XP, SQL, PHP, Java

Confidential

Role: Business Analyst

Responsibilities:

  • Worked as a liaison between technology and the business clients, facilitated JAD sessions for defining business requirements and follow-up for Project Plan updates
  • Designed use-cases and use-case models to further refine the requirements and understand the business processes
  • Gained consensus for business requirements being fully met and attainable technical development expectations
  • Performed research on incoming user requirements/modifications and suggested improvements for the second release of the application
  • Addressed software validation and compliance issues with particular attention to data migration
  • Worked closely with the QA Team to review and enhance the Test Plan and Test Cases
  • Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications
  • Worked closely with UAT Team to understand their needs and issues
  • Helped in designing and implementing deployment process, and thus maintaining the application in post deployment process

Environment: Mainframe, XML, HTML, UNIX, Windows, SQL, UML, MS Suite, Rational Rose

Confidential

Client Service Manager/Business Analyst

Responsibilities:

  • Job comprised of setting up targets for employees and training them to attain targets
  • Planned new incentives program for the employees and made sure that each person was up to the mark
  • Supervised the daily procedures and functions of the customer service department and ensure its smooth functioning
  • Lodged consumer complaints and find a solution within the prescribed time. Take action to avoid repetition of the complaint
  • Prepared weekly/monthly reports based on the performance of the customer service department
  • Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies
  • Organized JAD sessions for defining business requirements and follow-up for Project Plan updates
  • Worked closely with the QA Team to review and enhance the Test Plan and Test Cases
  • Performed the Impact Analysis on all the systems to determine the business impact
  • Developed a Project Plan for implementing all the requirements, allocating resources and task scheduling for the development of the new system
  • Interacted with the Business Owners and SMEs along with Risk Managers and Project Architects, to gather client specific business requirements and translate them in a various business artifacts for the technical team

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