Business Analyst Resume Profile

EXPERIENCE

Confidential

Re-architected and streamlined the Synchrony product line to create an integrated offering with IBM including the designing and conducting of trade shows.

Confidential

Developed an RFP Request for Proposal Requirements Document for an MDM system contributed to an RFP for AMI Advanced Metering Infrastructure technology including vendor selection and implementation planning for the MDM .
Provided MDM development team oversight serving Lakeland Electric as a subcontractor of SAIC.

Confidential

Developed the Vision, Business Case and Solution Architecture for Energy Data Management EDM / MDM
Developed detailed Architecture solution including the logical and physical database designs, interface designs for integration of meter characteristics and meter programming, batch interfaces to billing systems and other downstream users such as Load Research, Distribution planning and transactional services designed to support web, IVR contact-center and Outage Management integration.

Confidential

Developed the information systems architecture and analysis support for ARM/AMI Automated Meter Reading / Advanced Metering Infrastructure project including identifying the need for a Meter Tracking System and Energy Data Management System.

Confidential

Analysis Design of data and processes to provide better visibility to conditions that planners should be aware of as they develop Capital Spending plans. CapEx provides them with the ability to properly represent risks associated with doing or not doing a project with integration of the complete justification/risk picture into a project portfolio management tool.

Confidential

Trained and led the engineering team to develop a product known as ThinkingFolders, which is a web-based repository with an integrated rules engine to support Workflow control functions. The repository includes the support of WebDAV protocols for document-oriented services along with XML/SOAP services for all other data oriented objects.

PLATFORM DETAILS:

The product supports a very granular access control grant model that allows the users to share any kind of object with other users within the context of a site and between sites via inter-site affiliations. The platform uses MS-SQL Server and Java based web-technologies.
Activities within the repository can trigger routine based rules to execute various actions on behalf of the user. The services are controlled and configured through what we call site-policies and user defined templates. The combination of the template model with execute-only access rights is designed to allow channel partners to provide third-party functionality while maintaining their own proprietary controls over their solutions. These templates can be grouped into libraries to support vertical solutions such as HR, e-Learning, event administration, etc.
ThinkingFolders is based on a very robust data model that defines all objects, rules and other forms of data and meta-data that control all elements of workflow, version management, web-service definition along with all forms of condition tracking and control.
Toyota, Johnson and Johnson and several medium sized companies are currently using ThinkingFolders to manage a number of their internal processes.

Confidential

Conceptualized and designed the Architecture and led the team of developers to create the remote agent, multi-tenant, telephone, chat, email, contact management, case management and initial knowledge management features of the Synchrony solution. This architecture included campaign management and quality monitoring features within the operational system including data replication to a data warehouse environment for analytical services. Sybase, Oracle PL/SQL, Java, CTI, ASP .
The platform designed included web based session controls with an event driven security model, for which I received a patent product awards. This was integrated with our own multi-channel, multi-tenant routing engine.

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