SKILLS

Computer literate with extensive knowledge in the use of MS Word, MS Excel, MS Project, MS Access, MS Power Point, Visio, as well as other software packages.

EXPERIENCE

Confidential

Sr. Business Systems Analyst

• Wrote Business Requirement Documents.
• Created file layout specifications for vendors.
• Created Use Case documentation.
• Facilitated meetings with Belk business representatives, gathering requirements and reviewing project documentation.
• Facilitated meetings with Belk System Architects, Development Teams and QA Teams to plan, review and discuss project deliverables.

Confidential

Sr. Business Analyst

• Facilitated meetings with Bed, Bath Beyond business users, gathering requirements and reviewing project documentation.
• Created process flow diagrams.
• Wrote Epics and User Stories for the BedNet Portal Redesign agile Scrum project.
• Met with vendors to assess third party products for the project.
• Analyzed third party products for the project including IBM WebShere PC, Tablet, Phone interfaces , Lotus Forms,
• Sametime, IBM Search and JDA Workforce Management software.

Confidential

Sr. Business Analyst

• Performed business analysis for Humana web portal projects.
• Gathered requirements through sessions with Humana business representatives.
• Performed analysis on current Humana website pages and functionality that needed to be enhanced.
• Assisted with the creation and/or updates of Wireframes used in business requirements.
• Wrote Application Business Requirements ABR , creating rules based on business requirements for projects using a waterfall project approach.
• Wrote Epics and User Stories for projects that used an agile Scrum project approach.
• Used VersionOne agile project management software for tracking purposes and sprint planning.
• Reviewed the new website in test environments and opened requests and/or defects for requirements that were not fully met.
• Researched defects opened by UAT testers and prioritized them for the development team.

Confidential

Sr. Business Analyst

• Facilitated functional and technical direction for new payment initiatives.
• Wrote technical proposals for new payment related projects.
• Created flows for new payment project initiatives.
• Assisted technology partners by coordinating efforts with system architects and subject matter experts SME's as necessary.
• Contributed to the creation of the Global Payments Architecture Wiki site by adding URL's, content descriptions, and flow diagrams for 58 Global Payment Applications.

Confidential

Sr. Business Analyst - Contractor

• Performed business analysis for AT T billing payment projects.
• Gathered requirements through sessions with AT T business representatives.
• Wrote Enterprise Business Requirements EBR , documenting requirements.
• Wrote Application Business Requirements ABR , creating rules based on business requirements.
• Wrote Change Requests CR for scope changes requested by clients.
• Created Requirement Traceability Matrices to correlate baselined EBR and ABR documents.
• Updated content matrices to define new screen elements for AT T development teams.

Confidential

Project Manager / Sr. Business Analyst

• Project Manager / Sr. Business Analyst for various projects involving Internet based payment and remittance systems. These systems included stored value cards employer, employee, and gift cards , online bill pay, as well as systems to provide direct deposits abroad for various firms and U.S. Treasury Agencies i.e. Social Security Administration .
• Project utilization included local clearing ACH payments, NACHA Files, and Credit Card setups i.e. BIN, PRIN, etc.
• Performed business analysis, functional specification writing, and code/test tracking for the One HSBC, Payment Processing Engine PPE project, an application responsible for the validation of the account details supplied by the customer. One HSBC systems are designed to drive standardization, improve connections between existing systems and ensure faster upgrades in a more cost effective way.
• Performed business analysis and wrote the functional specification for the HSBC Global Disbursements GD project. Once completed, GD will provide corporate clients with the ability to send HSBC a single file containing multiple payments, in multiple currencies, for various country destinations.
• Contributed to the analysis and functional specification for enhancements related to the acceptance of debit cards for bill payments, made through HSBC Credit Card Services CCS . The project enhanced the existing HSBC Online Bill Pay OBP and Payment by Phone platforms.
• Gathered business level requirements through meetings with operational, product, and sales team representatives.
• Created detailed process flows using both MS Visio and Power Point software.
• Created detailed User Interface UI screen prototypes using MS Power Point software.
• Wrote detailed functional specifications to assist developers with the writing of their technical design specifications. These functional specifications included screen mock-ups, flow diagrams, detailed explanations, as well as field characteristics and field logic where necessary.
• Managed the Change Management process for the HSBC Internet Payment Services HIPS department. Created an MS Access database to organize and track documentation, contacts, and produce change management reporting.
• Acted as a liaison between the development staff and HSBC business personnel, and assisted in production support efforts.

Confidential

AVP - Sr. Business Analyst / Project Manager

• Project Manager for the deployment process of the bank's Portfolio Servicing System PSS front-end software.
• Managed the PSS deployment testing in several environments including Training, DCAT, and Stress Testing. This included the management of personnel in New York, London, and Brussels.
• Defined and wrote Service Level Agreements SLA's for deployment scenarios for the services provided by the BNY Desktop Deployment Groups.
• Provided analysis and/or recommendations for strategic system designs related to a Dual Client Accounting project.
• Conducted meetings with business users and application technologists.
• Worked with users to finalize their business requirement documents.
• Wrote architectural recommendations to identify the systems and technologies that were appropriate to support the functions needed for a particular project.
• Wrote functional specifications to translate business requirements into data and process-oriented descriptions used by application developers to write system design specifications.
• Completed formal CMM training for Determining Business Requirements.
• Completed formal CMM training for Project Planning and Control.

Confidential

Sr. Business Analyst - Contractor

• Sr. Business Analyst for the bank's middle office outsourcing project.
• Mapped various SWIFT MT598 proprietary messages pertaining to asset setup/maintenance.
• Gathered business level requirements through meetings with numerous areas including operations and administrative personnel.
• Wrote Detailed Business Requirements DBR to present business needs for client approval.
• Created detailed process flows using both Visio and Control software.
• Trained in and applied the Capability Maturity Model CMM for software projects, utilizing a Requirements, Analysis and Design RAD approach.
• Utilized the Rational product Requisite Pro ReqPro to store requirements and link to use cases.
• Created MS Access databases to organize documentation, contacts, and project reporting.
• Trained in and applied the Rational Unified Process RUP and Rational modeling techniques.

Confidential

Sr. Business Analyst Contractor

• Sr. Business Analyst for the bank's ISO15022 conversion project.
• Sr. Business Analyst, assisted with the migration of a large Deutsche Bank client to a single trading platform, including DTC ID, FED, and SWIFT settlements, corporate actions, derivative processing, cash management, and income collection.
• Project Manager for the UAT and regression testing phases of client migration.
• Gathered requirements from users.
• Analyzed operational documentation created by industry standard organizations and DB users.
• Wrote business requirements, functional specifications, UAT test plans and regression test plans.
• Assisted technology staff with the writing of technical specifications.
• Created flows of current and proposed system processes.
• Assisted with the preparation of testing environments for QA and UAT.

Confidential

Sr. Business Analyst - Contractor

• Liaison between business users and GSTPA technology staff.
• Gathered system requirements from users.
• Created system flow charts using MS PowerPoint.
• Co-wrote the functional specification for GSTPA debt trading.
• Mapped Axion4 GSTPA fields formatted in ISO 15022 SWIFT standard to existing database fields and identified new field requirements.
• Instructed technology staff on new GSTPA required processes and system flows.

Confidential

AVP - Sr. Business Analyst

• Gathered user requirements and developed functional specifications for a variety of internal departments.
• Assisted in the setup and coordination efforts for Y2K client testing.
• Performed Quality Assurance QA and User Acceptance Testing UAT for new proprietary application software on a client server platform.
• Managed the UAT script writing process for thirty Pershing applications affected by the SIA decimalization project, including both equity and fixed income systems.
• Managed the decimalization testing for external clients.

Confidential

AVP - Business Systems Analyst/Project Manager

• Business Systems Analyst and Project Manager for enhancements/fixes made to the Bank's Government Clearance System GCS used to process US Treasury and mortgage backed transactions Fixed income .
• Liaison between the GCS user community and the GCS technology staff. Interpreted user requests and translated them to business requirements and functional specifications.
• Contributed business analysis and design specification for a Web based front end for GCS.
• Contributed business analysis and design specification for a Web based Intranet for GCS.
• Responsibilities included writing Business Requirements utilizing a use case approach, Project Plans, Test Plans, Test Scripts for UAT and Implementation Plans.
• Coordinated the entire GCS UAT Y2K testing initiative.
• Performed manual testing of various GCS system modules.