PROFESSIONAL EXPERIENCE

Confidential

Case Manager, Workforce Services

Responsibilities:

• Large state of Wisconsin contract aligning unemployed with employers and jobs
• Lead team of case managers in ensuring RAYS (ResCare at Your Service) excellent customer service is the model, ensuring process, procedure, policy and results are consistent.
• Ensure professionalism and diplomacy are lead competencies in an upbeat and engaging manner.
• Responsible for overall Case management of 80+enrolled cases and over 200 referred cases, from orientation to intake to creating Employment Plans, to monthly follow up, face to face meetings and phone calls leading to employments.
• Consistently leads Racine and Kenosha Case management teams in overall Employments.
• Create close, working relationships with Employment agencies, foster communications with employers, community organizations, probation officers and other vendors with employment as the goal.

Confidential

Residential Coordinator

Responsibilities:

• Adult Family Homes serving the Developmentally Disabled population in Kenosha and Racine.
• Responsible for overall care management of Customers in three 4 - bed Adult Family Homes. From placement, discharge from hospitals/skilled facilities, to overall communications with physicians, Care Managers, Guardians, scheduling and managing home and staff operations.
• Work very closely with Guardians, family, physicians and their staff to craft, formulate, deliver, organize and monitor all Consumers staffing’s with goal to successfully support the most independent living arrangement for the Customer. This includes assisting Care Managers with accurately and efficiently providing documentation for annual Long Term Care Functional screens.

Confidential

Representative Payee Program

Responsibilities:

• A non-profit agency that provides financial, emotional and housing supports for individuals and families in need.
• One of two employees responsible for utilizing 380 clients’ social security and/or disability income to find housing, pay rent, bills, negotiate payment plans and set up allowance disbursements.
• Initiate intake, set up client accounts and manage all new clients. Work closely with the Aging & Disability Resource Center (ADRC), Economic Support (to determine benefit eligibility), probation and parole agents, case managers, R.N.’s, guardians and people of interest in regard to client’s safety and financial wellbeing.
• Internal Quality (QI) (under direction of Community Care) - KHDS was contracted with CCO to deliver quality results in case management.
• Responsible for improving the quality of work of the 10 KHDS Case manager and RN teams. Achieved by meeting deadlines, using tools to make staff’s work easier, providing 1:1 coaching and timely feedback, creating team building communications in a non-invasive and productive way, including everyone from the teams to the supervisors, to the director.
• Adult Family Home Coordinator 2007 - KHDS
• Responsible for the overall certification of 30+, 2-4 bed Adult Family Homes within Kenosha and Racine Counties.
• Certifying agency responsible for ensuring the safety of consumers in a residential setting. Responsibilities include ensuring supportive crisis intervention, state mandates, and Chapters 50 and 51 regulations followed.

Confidential

Assistant Administrator

Responsibilities:

• Adult Family Homes serving the Developmentally Disabled population. Provided day programming and 24/7 operations within a 2 bed home environment, for 11 Adult Family Homes.
• Responsible for overall operations, Human resources functions including recruiting/staffing and termination as well as performance management and training, consumer and client satisfaction. ALL financial management managed by Olsen CPA.
• Accountable to Professional Services Group (PSG) for annual AFH certification.

Confidential

Care/Activities provider

Responsibilities:

• Day programming facility offering consistent day programming for Adults with disabilities. Responsible for developmental disability programming for Adults with disabilities.
• Responsible for leading team of staff and clients into programming activities such as Cooking, Music, arts and crafts, basketball, soccer, swimming and walking for goal of improving quality of life for consumers.
• Important emphasis on integrating clients to the community via involvement with school concerts walks along the lake, picnics, horseback riding, arts and crafts and other community events.
• Global benefits administration leader specializing in Health, 401k Savings plan and Pension Plan Administration.

Confidential

Project Manager

Responsibilities:

• Responsible for managing cross-functional teams to implement process improvement projects for company and clients.
• Designed, implemented and facilitated COBRA and Medicare training, improving customer service and reducing turnover.
• Developed procedures to track time sensitive legal documents, expediting claim processing and ensuring client satisfaction.
• Implemented tracking and measurement system that reduced average speed of answer significantly and saved $165,000 on imaging project.