SUMMARY:

• Seasoned IT Director of Software - PMO with 20+ years of ever-increasing leadership roles managing teams responsible for business requirements, development, solution integration, data warehouse, roadmaps, infrastructure, quality assurance,, security, web development, disaster recovery and network.
• Managed 5 end-to-end implementations of AMS’s Federal Financial System (FFS), a COTS ERP package
• Experienced Technical Project Manager Proficient with Software, Hardware and Network implementations which require a high degree of architectural integration.
• Exceptional Business Unit strength with strategic development, vendor management and tactical end-to-end vision providing impeccable program implementations.
• Industry experience with start-ups and Fortune 100 Oil & Gas, Telecommunications, Financial and Government Agencies. International experience in Sweden and England.
• Business Process Reengineering and Change Management Expertise:
• Determined Business and Technical requirements through interactive as-is to-be workflow mapping.
• Project Requirements were prioritized, inputs, outputs, risks, alternatives and mitigations were documented.
• Developed a Project lifecycle Requirements Traceability matrix to define Project Scope, all requirement changes past this point required change control.
• In addition to tracking requirements against proposed software solutions each requirement was tied to one or more use case, test scenario and test script.
• Exceptional communication with stakeholders to identify, define and scope areas requiring Business Process redesign.
• Developed comprehensive Business Requirement redesign documentation which was proven or further developed during user acceptance testing.

TECHNICAL SKILLS:

Methodologies: PMP, SDLC, Waterfall, XP, Agile, Scrum, RUP, RAD, and JAD

Management Strategy: ITIL, Lean, MBO, Best Practices, CPI, CMMI, PMI, TQM and ISO

Networks: Cloud Computing, MPLS, Riverbeds, SAN and NAS storage, Active

Hardware: Mainframe (MVS), Super Domes (HP-UX), AS400, Linux, Client ServerSoftware/Languages: MS Office Suite (MAC and MS), MS Project, MS Visio, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Managing Director - Information Technology

Responsibilities:

• Drove a data center migration for an oil & gas company including 350 servers, SAN & NAS Storage, Enterprise ERP suites, E-Mail, 3200 workstations, desktop images & applications, help desk, MPLS and LAN networks, security, asset management, software contracts, processes and procedures. Utilized ITIL policies and framework.
• Project managed strategic IT Operations integration projects involving E-Mail retention & Exchange server operations, Network Area Storage and MPLS
• Oversaw the design, development and installation of Virtualization platform, Wintel, and Unix Servers for both primary and remote Datacenters.
• Provided mid and long term infrastructure planning for EOL (end of life), growth and expansion of servers, SAN, NAS, farms, desktop/laptop images, operating systems and software applications.
• Created 60 unique temporary service agreements (TSA) governing the continued use of IT services received by a business sector during a 1-year process of separating from the parent company.
• Overcame significant licensing and SLA challenges with corporate-level vendors.
• Implemented Quorum’s Oil & Gas suite of systems including the integration of plant accounting, revenue accounting and financial accounting to streamline the GL and improve Data Warehousing reports.
• Solved widespread data file structure and functionality obstacles during a complex ERP software implementation, utilized RAD methodologies to drive multiple step solutions.
• Included cost benefit analysis for network, supporting infrastructure, desktops, ACD/IVR and handsets.

Confidential, Denver, Colorado

Senior Director - IT Operations

Responsibilities:

• Instrumental in the opening, expanding, and closing of multiple call centers. Implemented a Network Automated Call Distribution (ACD) and Interactive Voice Response (IVR) system. Responsible for voice and data circuits, ATM frame relay circuits, Citrix Server farm, ACD/IVR hardware and software, and call center software applications.
• Recognized by Impact Magazine as “Support Industry Pioneer” for streamlining Help Desk operations through process automation, cross, and staffing changes to achieve 85% decrease in response time.
• Reduced help desk staffing resources by 40% through extensive budget analysis while maintaining service level through cross-, streamlining call processes, and reorganizing call distribution.
• Spearheaded Disaster Recovery Strategy: developed business continuity plans for every department for IT infrastructure of 5,569 servers, 15,330 mainframe MIPS, 1,500 applications, 25,000 interfaces and 19 Networks across 9 data centers.
• Knowledgeable in advanced call center technologies, including natural speech technology, voice recognition and CTI. Directed the Network Technical Services team that designed and installed premise based technology upgrades, circuit installations, router upgrades, and migration to the new corporate IVR assets.
• Drove 28% increase in availability of network handling 50 million customer calls annually through consolidation, implementation of new peering points, Secure Perimeter Architecture build-out, staff development, and network monitoring software.

Confidential, Denver, Colorado

Project Manager / Sr. Business System Analyst

Responsibilities:

• Held senior management positions in the development, implementation, conversion and maintenance of Mobile2000 (M2K), an AMS COTS customer Care and Billing System. Responsibilities included sales & feasibility studies, requirements gathering, scope, approach, design, development, implementation, configuration, software enhancements, data conversions, business process reengineering, testing and .
• British Telecom Mobile, a service provider in England, needed to quickly roll out new products. By designing, programming, and testing a custom solution for the creation and pricing of products we reduced the time for BT’s marketing team to roll out a new products by 50%.
• Senior Business Analyst on a team of 14 experts to determine the feasibility of using an AMS mobile telephony customer care and billing system to replace the Cellnet systems. Cellnet, a Network Operator in London, partnered with AMS to customize and enhance the system. The feasibility study resulted in a 4 year, multi-million Pound Sterling contract.