Support Specialist Resume Minneapolis, MN - Hire IT People

PROFESSIONAL SUMMARY:

Highly motivated, business professional seeking an opportunity to function as a member of an innovative company using my skills working with customers, both internal and external, to support increased business growth, customer retention, customer satisfaction and brand awareness
I am computer system savvy and strive to consistently deliver exceptional service and global support to sales and marketing teams. and experience in multiple disciplines i.e. Engineering, Manufacturing
Sales and Marketing allows me to create successful partnerships with other departments, distribution partners and vendors to advance corporate objectives.
My past experience in industrial process automation and commercial facilities Heating Ventilating Air Conditioning and Refrigeration - HVAC&R, I have successfully helped improve communication and documentation, generated top level data reports and provided analysis assistance.
My strengths include: a positive can-do detail orientated attitude, solid decision-making and analytical skills and the ability to exercise independent judgment.

PROFESSIONAL EXPERIENCE:

Confidential

Support Specialist

Responsibilities:

Supported global marketing communications and field sales for a $500 million contracting business
Managed customer relations with strategic accounts globally
Delivered presentations to external customers, internal staff, consulting engineers and industry leaders
Planned and executed trade show participation
Arranged and delivered internal sales and technical at corporate headquarters and via webinars
Assisted field sales staff with questions pertaining to products, applications, presentations, pricing, specification review and marketing material
Developed and maintained customer focused website
Coordinated and hosted customer visits including logistics, agenda, presentations, dining and entertainment
Project Manager for sustainability program, responsibilities included Building Automation System operation, energy, water, waste and recycling consumption, reduction and improvement.
Planned and executed employee events and community service projects

Marketing Manager

Confidential, Minneapolis, MN

Responsibilities:

Facilitated all marketing aspects including sales literature, marketing collateral, line card and trade shows
Maintained sales and technical offerings
Set annual marketing and budgets
Worked with product vendors to obtain current offerings, pricing and promotional material
Provided monthly sales reports to upper level management for each product line