SUMMARY:

• Outstanding 24 + year track record of successful experiences including 8 + years as Senior Business Analyst; 24 + years as a system business analyst.
• More than 15 years of experience applying people, process, problem - solving and technical skills to improve individual, team and organizational performance.
• In my career I designed, developed, and implemented various technical infrastructure for various business process and goals.
• Technologically sophisticated Senior Business Analyst with well-earned reputation for success leading the support, enhancement and deployment of business-critical applications and processes on time and under budget.
• Innovative strategist with a track record of success identifying opportunities to control cost and streamline operating practices.
• Evaluating emerging technologies for suitability with long-term business goals.
• Expert in clarifying business requirements, performing gap analysis between goals and existing procedure/skill set, and designing process and system improvements to increase productivity and reduce cost.
• Extensive experience in the implementation and creating co-existences between various business applications such as Manufacturing (including PLCs and robotics), Supply Chain Management, Inventory (including to-line delivery), Human Resources, Financial Accounting, CRM, Employee Relationship Management, Telecommunication, Mobil Apps for both profit and non-profit companies.
• Known and recognized for working collaboratively across all levels and with all constituencies to understand and solve problems through effective user of systems, technology, and processes improvements.
• Strong interpersonal skills, highly adept at diplomatically facilitating, discussions and negotiations with stakeholders in a local and global setting.
• Recognized project management skills, consistently delivers complex, large medium and small-scale projects on time and within budget.
• Enhances personal skills by continually taking web-based and off-site courses.
• Works well individually and consistently contributes in team-oriented environment and builds cohesive teams that achieve specific goals in challenging environments.
• Self-Starter; confident; strong analytic; creative and business thinker; focus problem solver that can communicate in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve.
• Ability to work effectively in a global/virtual team (locally, at remote US, Canada, India and Israel sites) in both production support and system development for multi-phase/multi-dimensional/multi-resource projects with competing deliverables.
• Drives consensus for a desired future state that meets the business problem and objectives, while at the same time uncover needs that business partners and end users would not be able to articulate on their own or have overlooked.
• Interviewing, gathering, define, and documenting Stakeholders requirements and objectives into detailed project plans and Business and Functional Requirements documents to improved companywide system processes using various techniques like BABOK, Waterfall, RAD, Agile and SCRUM to communicate and validate features and requirements with the business and IT community.
• Senior Business and System Analyst with leadership experience and s in developing and implementing large scale global and small local applications by working closely with functional and technical teams to ensure design and development work related to RICEW (Reports, Interfaces, Conversions, Extensions, Workflow) are completed and implemented per business requirements and project schedules.
• Ensures that project documentation is complete which includes monitoring, measuring and communicating with Project Sponsor and other stakeholders on status of specific projects and assignments.
• Developing strategic business solutions which can include: statements of work; process re-engineering; facilitated functional design meeting; documenting requirements; use cases; change management; application development; create UAT and test plans/scripts/cases based on technical and business requirements; Leads testing of the overall solutions; and implementation of patches, upgrades of applications and mid-layer software.
• Working with multiple programming languages, mainframes, database, and system design (Oracle SQL/PL, MS SQL Server, SQL Server/SSRS/SSIS, DB2 SQL, Progress, Lotus Notes, MS Access, VB (VB, VBA, VB Scripting), MS-DOS batch, Team Foundation Server and Oracle Forms) and with all aspects of enterprise data architecture (developing, modifying and implementation of database system), database design, database standardization and data warehousing. RDBMS Knowledge (Oracle, SQL Server, and DB2).
• In Sales, Marketing, Manufacturing, Confidential, Payroll, Logistics, Supply Chain Management, Inventory, Finance, Human Resources, and Software Development, domains.
• Software implementation lifecycle (SILC), including collection of requirements, documentation of specifications, design application solution, implementation and support.
• Identify new business opportunities or solutions to business problems by conducting studies, green-belt projects, holding brainstorming sessions and then using the information gathered to come up with innovating and creative solution alternatives with limited supervision and assistance.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business/System Analyst/Programmer

Responsibilities:

• Understands the business issues and data challenges of IT and Business Partners organization and industry.
• Identifies organization's strengths and weaknesses and suggests areas of improvement.
• Critically evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Successfully engages in multiple initiatives simultaneously.
• Develops functional specifications and system design specifications for client engagements.
• Applies the full life-cycle development management (business requirements, functional requirements, use cases, design, development, testing, and implementation) in both large projects as well as significant segments of large complex projects.
• Leads testing efforts.
• Assimilates new information and responds to ad-hoc requests, ensuring that issues are identified, tracked, reported and resolved in a timely manner.
• Works with organization personnel to identify required changes.
• Communicates needed changes to development team.
• Assists in enforcement of project deadlines and schedules.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.
• Communicates and applies project standards.
• Manages resources in accordance with project schedule.
• Consistently delivers high-quality services to the organization.
• Understands the components of running a fiscally successful project.

Confidential

Responsibilities:

• Major team player on the Enterprise Common Vehicle Tracking (CVT) Oracle project which has been meeting the goal of saving Navistar three million dollars a year. This project was a hybrid project of off-the-shelf products such as ASIDataMyte (MS SQL) Quality and Manufacturing Data Collection System and ERP BaaN (Oracle Database) along with custom built order application to feed into a custom-built interface for in-house order management system. The Team was ed Navistar ALF in 2006 for the implementation of the Common Vehicle Tracking (CVT) solution using leading edge software which resulted in Information weekly.
• Meet the cost savings of $1 million dollars the first year that the Oracle/JAVA Enterprise Transaction Invoice Integrity System (TIIS) was implemented.
• Participate on a multi-million project that replaced Garland Assembly Plants legacy COGNOS MANMAN system with BaaN ERP by gathering requirements, testing, writing SQL and Powerhouse Queries, massage data, data mapping, deployment, and UAT before taking responsibility of day-to-day operations and support.
• Conduct a Green-belt project on the logistics receiving discrepancies which I then used to implement process and system changes to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. Wrote the Discrepancies system first in COGNOS Powerhouse before migrating it to a MS Access front end with a MS SQL back end. This project allowed the company to save $500,000.
• Design, develop and implement a Express Material application used by Material Buyers and logistic groups to coordinate express shipping of parts to the plant to cover shortages, cost associated with the express shipment, and who will pay for the freight cost.
• Design, develop and implement an outbound Shipping System to return RMA materials; pallets and containers to the suppliers; parts that belong to another outside company; help outs to other plants within Navistar; and shipment of obsolete materials.
• Group Leader and Senior Business Analyst for all modification and improvements to the Common Vehicle Tracking system including gather requirements; create the technical documentation; write and conduct UAT testing; participate in global deployments; and user.
• Lead business analyst in mentoring and guiding members of the Manufacturing Enterprise team but also the local IT staff. This required me to assume project leads on many projects as well as acting as the Site Manager when the need arose.
• The facilitator and the driving force to start to publish system user manuals on the Intranet for easy access by the user community.
• Led requirements gathering sessions used to form a high level conceptual model for a CRM system to support corporate bus sales.

Confidential

Sr. IT Business Analyst

Responsibilities:

• Implementing Oracle Fusion HCM (Workforce, Performance and Talent and Compensation modules) globally (13 countries) for the Company.
• Converting and building Interfaces between Oracle EBS system and Oracle Fusion HCM. interact with customer and understand business requirements and translate it into functional/technical requirement
• Should be able to interact with offshore (India) and guide them through functional setups.
• Should be able to lead CRP (Conference Room Pilot) and UAT sessions

Sr. IT Business System Analyst Consultant

Confidential

Responsibilities:

• As the only Business Analyst assigned to the Boy Scouts of America Event Management projects, I am responsible for gathering, and documenting all Business Requirements around the Reservation for the event, additional activities and upgrades, program capacity (housing, staff, equipment, food), medical, volunteer and staff onboarding, finance activities (payment, credit cards, e-checks and Billing), mobile apps, and integration of Financial data into National Headquarters’ PeopleSoft GL.
• I am also responsible for testing and keeping track of Issues Lists to insure new enhancement, bugs, and cosmetic changes are completed by the development team and inform the shareholders, project/program manage, and development of the status of those items.

Confidential

Responsibilities:

• Reported to the Sr. Vice President of Information Technology and was responsible for providing support to many elements of software development, including implementation, testing, monitoring, tracking and responding to staff and system issues.
• Assisted the Sr. Vice President of Information Technology with software platform operations and platform procedural support with vendors.
• Participated and provided assistance to the Sr. VP of IT by monitoring the functionality of software platforms; identifying, documenting, tracking and troubleshooting issues; monitored the progress of ticket resolution by building and maintaining effective working relationships with third-party software vendors; and provided temporary solutions to ensure the ongoing functionality of day-to-day business needs was met.
• Served as the back-up or interim point of contact for the Operations Support Systems Manager, as needed.
• Helped the Sr. Vice President of Information Technology to implemented Scrum methodology as the company select PMO process of choice. This involved the junior Business Analyst on how to conduct sprints, how to create effective user stories, explain what a backlog is, and

Confidential

Responsibilities:

• Implementation of PeopleSoft US Travel and Expense and Cash Advance module for Brink’s Inc. US, Brink’s Global, and Brink’s Corporation.
• Implementation PeopleSoft Travel and Expense module for Brink’s Canada which includes incorporating the Income Tax Credit as part of the implementation.
• Gathered Business Requirements for a strategic initiative by Brink’s to review and re-engineer its employee onboarding processes for US, Brink’s Corporate and Brink’s Global US division. Responsible for gathering all business and functional requirements, documenting flows, creating a Request for Information document, and finally a Request for Proposal document.
• Gathered Business Requirements for a strategic initiative by Brink’s to review and re-engineer its Employee Document Imaging processes for US, Brink’s Corporate and Brink’s Global US division. Responsible for gathering all business and functional requirements, documenting flows, creating a Request for Information document, and finally a Request for Proposal document.
• Gathered requirements for various customer driven applications to modified them according to Brink’s customer needs or by business processes within Brinks.
• Gathered Brink’s Service desk business and data process, business and functional requirements, to create business process and data flowcharts in preparation of the implementation of Oracle Help Desk.

Confidential

Sr. Business Analyst

Responsibilities:

• Performs problem resolution and root cause analysis along with recommending and implementing preventive techniques.
• Conduct IT Sarbanes-Oxley audits making sure that Section 404 documentation, testing and reporting requirements are met and applied to any new processes.
• Work as a Business Partner with finance leaders and users to evaluate and improve business processes and arrive at mutual, cost effective solutions.
• Responsible for producing detailed Business Requirements and Functional System Design documents, including conducting walkthrough meetings of the produced documents with impacted technical/system groups, testing groups, servicing groups, and business groups.
• Interacted within technology and business groups by evaluating current processes and recommending new e-commerce solutions that reduce costs or extend current capabilities.
• Gathers and documents business/functional requirements and Functional System Design documents for the various business units as per formal SDLC guidelines, analyzes business needs, evaluates end-user requirements, and architects solutions that address complex management business needs.
• Interfacing with third party vendors such as ADP, QC10, COMBTas, and others to schedule upgrades, apply bug fixes, and in root cause analysis of system defects.
• Prepared and executed test plans for new software deployment such as upgrades and patches, and participated in UAT and Regressive Testing.
• Responsible for monitoring, maintaining and proposing solutions to continuously improve the overall quality of the support services and business processes.
• Provide support and maintenance for Oracle Finance, Logistic, Human Resources, Time and Labor, Service Contracts Modules meeting SLAs and driving flawless execution. Interface with Finance, Billing, Collections, Payroll, Logistics, Budget Finance, and Human Resources to support them in their day-to-day, month-end, quarter-end, and year activities.
• Manage multiple development projects for complex, organization-wide systems; develop groups and/or application support functions for a major business segment.
• Serve as the Business Unit Manager’s conduit to IT to address business process changes and their impact on enterprise systems and other internal systems by schedule and manage meetings with the various business units including Software Development Business Units, Human Resources, Collections, Billing, Finance, Logistics and other internal organizations as necessary.
• Provide IT Technical Leadership for Oracle ERP Finance, Logistic, and Service Contracts Modules, SharePoint, Travel, ADP and other internal applications including but not limited to programs around technology upgrades, Disaster Recovery, Capacity Optimization, Root Cause fixes & Long-term system stabilization.
• Develop project scope definition and implementation plans to maximize allocation of resources, ensure timeliness of delivery and optimize technology solutions.
• Develop and implements methodologies, policies, and procedures to ensure systems and applications are in compliance with company standards

Confidential

Senior Business Analyst/Technical Analyst/System Architect

Responsibilities:

• Design, develop, and implement infrastructure to provide highly-complex, reliable, and scalable databases in DB2, Oracle and MS SQL Server 2008 to meet the organization's objectives and requirements.
• Working with application developers to write T-SQL for stored procedures, triggers and functions as needed for assigned development projects.
• Guide application development team in their design plans and applying the correct methodology for the project; supporting the data architect or develop database standards and naming convention for new/modify applications; perform database analysts; create system/application interfaces which include screens, report views, queries.
• Participates in the identification, prioritization, and development of technical initiatives and strategies.
• Assume the SME (Subject Management Expert) working with local plant personal in looking at ways to streamline and enhance productivity of manufacturing processes which has resulted to decrease in the cost of production and enhanced product quality, production efficiency and improved the Garland plant’s reputation in the Navistar as the “Go To Plant” for any new R&D products.
• Facilitates JAD and RAD sessions with external and internal Clients, in order to develop applications to support the development and implementation of Enterprise Architecture, Business Transformation, and Systems Development projects both locally at the Garland plant as well as corporate.
• Assume the SME (Subject Management Expert) working with local plant personal in looking at ways to streamline and enhance productivity of manufacturing processes which has resulted to decrease in the cost of production and enhanced product quality, production efficiency and improved the Garland plant’s reputation in the Navistar as the “Go To Plant” for any new R&D products.
• Meet with users and Business SME's to identify, assess, document, and review business requirements into Business Cases, Scope Documentation, BRD, User cases, test scenarios and cases. Work with development teams to ensure that they understand the requirements.
• Participate in analysis as it pertains to issues and gaps. Ensure compliance with a structured project delivery process.
• Scheduled and Staged User Acceptance Testing UAT, designed Testing Lab with Business leads and project stakeholders. Business Leads were trained on developing Testing Scenarios and Scripts; and produced UAT Testing Scenarios aligning with the Business Requirements Document BRD objectives.
• Communicate changes to various levels of users. Manage multiple tasks simultaneously, identify and resolve project issues effectively.
• The facilitator and the driving force to start to publish system user manuals on the Intranet for easy access by the user community.

Confidential

Business Analyst Consultant

Responsibilities:

• Gathered data integration requirements and define system architecture for Sprint Canada’s migration to a Sales Compensation system.
• Developing design specifications for data integration with other consultants.
• Developed processes, scripts, procedures and mappings for extracting, loading and transformation data from source systems into the new Sales compensation system.

Confidential

Business Programmer Analyst Consultant

Responsibilities:

• Gather business and functional requirements for the Housing Loans, GLMS/TFMS Banking, and Registry systems within the Canadian Federal Indian Affairs Department.
• Document database layouts, table relationships, application functions, batch jobs, reports, and environment configurations.
• Assigning, monitoring, and assisting other junior consultants during the SDLC process.
• Designed and modified the applications code to meet the business and functional requirements gathered from the user.
• Request changes to the Oracle databases through the DBA.
• Migrate and control the implement of the various applications into Y2K, Development, and Test environments.
• Design and create Test plans and scripts.
• Identify and document problems found during QA testing.
• Notify users when the applications were ready for user acceptance testing.
• Migrated source code using the Library to the Test environment for user acceptance testing.
• Implement code into Production.

Confidential

HRIS Business/System Analyst

Responsibilities:=

• Document and gather requirements, developed, implement and maintained recruitment, Payroll and other Human Resources applications and process.

Confidential

QA Operations Engineer

Responsibilities:

• Evaluates and tests new or modified software programs and software development procedures that are used to deploy new systems or upgrades to various systems.
• Verify that programs function according to user requirements and conform to establishment guidelines: Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Writes documentation to describe program evaluation, testing, and correction.
• Develop utility program to test, track, and verify defects in software deployment programs or procedures.
• Write programs to create new procedures or modify existing procedures.
• Work with the QA Software tester to setup environments to allow different software version testing.
• Reviews computer operating log to identify program processing errors.
• Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards.
• Observes computer monitor screen during program test to detect error codes or interruption of the deployment program and corrects errors.
• Consultant with the Federal Corrections Canada Department employees and other consultants.
• Work with Development, QA, and Production Groups in coordinating the various releases from Development, Test and then to Production.
• Refresh and standardize various QA environments to allow the QA Group to perform their testing scripts.
• Create a manual that outlines all release process, QA Testing Environments, various QA user test accounts.
• Oversee network and hardware upgrades.

Confidential

Investment Management System Analysis/Programmer

Responsibilities:

• Was the lead in implementing Goldmine to support our Financial Investment consultants with timely and up-to-date information about their client’s and their sponsor’s investments.
• Fund Management System: Work with the Fund Managers to develop, test, and release enhancements to their fund management system.
• Investor Fund System: Develops, executes, and manages Customer Relationship Management (CRM) marketing activities by Work with Investment Agents and marketing personal to execute marketing programs and strategies, campaign management, and analytics.
• Accounting System: Provide support, testing, and development to both the CMA (Canadian Medical Association) and MD’s financial department staffs with issues relating to accounts payable/receivables, fix assets, general accounting, financial reporting, etc.