SUMMARY

• Senior Business System Analyst and SeniorScrum Master wif 8 years of experience and proven ability to work wif self - organizing and cross- functional teams in a wide spectrum of various domains E-commerce, Banking and Finance.
• Extensive work experience in project development, wif complete participation in all teh phases of System Development Life Cycle (SDLC) which includes traditional Waterfall and Agile (SCRUM).
• Excellent understanding and experience of software methodologies such as Waterfall model, Spiral model, Agile, Scrum, Waterfall-scrum hybrid, Extreme programming and Rational Unified Process (RUP).
• Hands on experience in scripting Business Requirements Document (BRD) and System Requirement Specification (SRS).
• Good noledge of AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications.
• Developed Business Process Models by identifying scope, gathered background information, conducting interviews, modeling, validating and iterate.
• Good noledge in AML and KYC compliances and Bank secrecy act.
• Experience in Eliciting Business Requirements by organizing and facilitating requirement gathering session wif various techniques like, Interviews, Brainstorming, Joint Application Development (JAD), Survey, Job Shadowing, Document/Report Analysis, Focus groups and Prototyping.
• Well acquainted wif workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity Charts, Sequence Diagrams and Data Flow Diagrams using MS Visio, Rational Rose halping teh technical and non-technical teams in understanding teh requirements in TEMPeffective manner.
• Organized and carried out Cost-Benefit Analysis, Gap Analysis, Root-cause identification, risk analysis and SWOT Analysis
• Experience in handling change request management, TEMPeffectively implemented change by performing both business Impact analysis and technical Impact analysis of teh change on teh scope of teh project.
• Good Knowledge in creating WBS (Work Breakdown Structures) and RACI Matrix, supporting my Project Manager.
• Highly proficient in creating Wireframes and Mockups to halp UX/UI developers in creating Prototypes.
• Co-ordianated wif various teams throughout teh project which teh teams include AML compliance teams, UI/UX team, testing team, planning team, marketing team, customer call centers to maintain teh quality of requirements throughout teh project.
• Certified SCRUM Master | armed wif extensive experience in Agile project management. Strong experience in overcoming organizational challenges of transitioning to Agile methodology from traditional project management and development.
• Assisted product owner in analyzing user stories adhering to INVEST principles and prioritizing them using techniques like MoSCoW and KANO.
• Organized and facilitated Scrum ceremonies, which included Sprint Planning, Daily Scrums or Standups, Sprint Review & Sprint Retrospective. Calculated team’s velocity and capacity; tracked and managed product backlog, burn-down metrics.
• Coached multiple teams on agile principles and manifesto to ensure they follow teh Principles. Conducted story writing workshops to TEMPeffectively write user-stories and derive SMART tasks.
• Conducted Funspective’s to improve team’s productivity; also maintained teh velocity of all teh teams and reported teh teams progress to stakeholders. As a Scrum-master managed teh dependencies in teh Product backlog.
• Experience in Using Estimation techniques like Planning Poker, T-shirt sizing, Relative mass evaluation. Also, kept track of teh team’s velocity.
• Worked in SAFe environment at program level as a scrum master and maintained multiple teams tracked teh teams progress and used time management techniques.
• Conducted Retrospective meetings at teh end of each sprint using various Techniques like Silent Writing, 4L’s, 360 degrees’ appreciation, Teh CAPT activity and Happiness Histogram by maintaining teh team’s comfortability.
• Good noledge about teh KANBAN process and halped teh team to and ensured there is no cherry picking.
• Experience in tracing requirements throughout teh development process using Requirement Traceability Matrix (RTM)
• Broad noledge in reviewing test input data and test procedures, document detailed test plans, test scenarios, defined test cases and experience in performing User Acceptance Testing (UAT). Also, a part of Smoke testing, Sanity testing and A/B testing.
• Good noledge in Data Warehousing concepts, E-R and Dimensional Model, RDMS
• Possess strong noledge on concepts like data profiling, data mining, data migrating, data mapping, ETL process, data masking, top down and bottom up approach, OLTP, OLAP, MOLAP, ROLAP, HOLAP & DOLAP.
• Worked closely wif Data Modeler to define conceptual and logical data model for each product.
• Experience in developing source to target Mapping Document (S2T) for migration, Data Analysis and Data Transformation documents to assist development team in performing transformations in ETL process.
• Experience working wif SQL Server and T-SQL to use Stored Procedures, Joints, Views and Triggers for business logic implementation.
• Hands on experience in using SPLUNK tool for log analysis and creating Dash Boards
• Experience working in (SOA- Service Oriented Architecture) Three-Tier architecture, Ajax, Web Services (SOAP, WSDL and REST), Client-Side Validation, and Server-Side Validation. Possess good noledge of validation scripting like JavaScript, JQuery and Angular JS, HTML and CSS.
• PreparedTraining Manualsand Knowledge Transfer Manuals.
• Extensive experience in MS Project, MS Visio, MS Office Suite (MS Word, MS Excel, MS PowerPoint) and Microsoft Outlook.
• Hands on work experience in building Ad-hoc/Analytical reports using Business Intelligence reporting tools.
• Exceptional technical, business, analytical, mathematical, and problem-solving skills and possess strong stakeholder management technical, communication, presentation, leadership and customer service skills.
• Good noledge and experience on e-commerce domain. Worked in B2C and C2C environment.

TECHNICAL SKILLS

Methodologies: SDLC, STLC, Waterfall, Agile - SCRUM, Scrum-Waterfall (Hybrid). SAFe, Extreme Programming (XP), RUP, Spiral

Business Modelling: Microsoft Visio, IBM Rational Rose, StarUML

Requirement Management Tool: Rational Requisite Pro, MS Word

Agile Management Tool: Jira, Rally, HP ALM

Business Intelligence (BI) Tool: Tableau, IBMCognos, MS Excel, SSRS, Splunk

Front End Tools: MS Outlook, MS Project, MS Office

RDBMS: Oracle, IBM DB2, Netezza, SQL Server and MS Access

Languages: C, C++, SQL, Linux/Unix

Defect Tracking: HP QC, HP ALM

ETL Tool: Informatica, SSIS, Ab Initio

Web Technologies: HTML, CSS, PHP, XML, JavaScript

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, Arizona

Sr. Business Analyst/Scrum Master

Responsibilities:

• Was involved in Project assessment to get a clear understanding of teh environment to be migrated and documented teh requirements and dependencies for teh architecture.
• In depth understanding of information security standard Payment Card Industry Data Security Standard (PCI DSS).
• Experience in creating creates a Report on Compliance (ROC)for validation of compliance.
• Performed GAP Analysis andRoot cause identification to check teh compatibility of teh existing system infrastructure wif new Business Requirements.
• Performed root cause analysis to mainly identify bugs, user errors for enhancing teh system.
• Monitored teh schedule throughout teh project to ensure dat established milestones are met throughout teh project.
• Was involved in creating a transition plan.
• Assisted project manager in creating RACImatrix (Responsible, Accountable, Consulted, Informed) and designing budget for teh project using Cost Benefit Analysis(CBA).
• Led JAD sessions, conducted one-on-one interviews, performed Document analysis for requirement elicitation and to allow stakeholders to communicate their perspectives.
• Prepared Business Requirement Document (BRD) and Functional Requirement Specification (FRS) also converted teh functional and non-functional requirements into User-Stories.
• Created UML Diagrams: Use-case Diagrams, Sequence Diagrams and Activity Diagrams using Microsoft Visio. Prepared Use-case description and Data Flow Diagrams to communicate teh page flow, interaction wif teh system.
• Developed business process models using use cases and process flows.
• Created Mock-up Screens and Wireframes using UI Components such as Radio Buttons, Drop-down list, Checkboxes for different screens for demonstration to business users, stakeholders and to give insights of teh ‘TO-BE’ system.
• Good understanding on Jenkins tool; used for continuous integration and continuous deployment CI/CD
• Conducted time boxed daily scrum meeting; facilitated Sprint Planning meeting, tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn down Chart using Rally.
• Conducted scrum calls integrating off shore and on site teams.
• Engaged Scrum teams and programs SME’s to understand communicate status, priorities, risks and issues.
• Managed and monitored various scrum events through agile delivery process, worked closely product owner and stakeholders to ensure their expectations are met.
• Worked wif teh Product Owner during teh Sprint Review Meeting for teh PSPI to decide which feature is DONE and satisfied teh acceptance criteria.
• Conducted and participated in User story writing workshop where encouraged teh team to write user stories dat meat INVEST criteria.
• Worked closely wif Funding Management team for dealing, settlement between internal teams and prepared reports accordingly.
• me worked closely wif Splunk team to generate reports (bar chart, pie chart) on log file and create dashboards post teh application was moved into production
• Dealt wif Platform Support Team for any impediments faced by my team in E1, E2 and E3 (soft launch and hard launch) environments.
• Worked closely wif schema team to test methods mentioned in WSDL
• Scheduled weekly meeting wif code reviewers and Business users.
• Broke down EPICS into user stories, Scribed, groomed and prioritized them for a product backlog using.
• Assisted UI team wif wireframes and mockups in developing User Interface Design. Created both static and dynamic mockups wif low and high fidelity.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio collaborating wif UX/UI team
• Created wireframes and mockups based on meetings and conversations wif clients, subject matter experts and UX/UI team
• Assisted UX team to check teh given services are providing good users experience.
• Worked wif software testers to design and develop Test Plan and Test Cases in E2 Environment
• Performed User Acceptance Testing (UAT) wif Business users in E3 soft launch environment.
• Used Rally for continuous update wif project schedules, quality, issues & managing resources and keep a track of requirements
• Assisted teh team in pre and post production work by preparing user manuals and training notes.

Environment: Agile/Scrum, Java, Splunk, Rally, HP QC, HP ALM, MS Office, MS Excel, MS Power Point, MS Word, MS Visio

Confidential, Pennington, NJ

Sr. Business System Analyst/Scrum Master

Responsibilities:

• Knowledge of teh Bank Secrecy Act, FinCEN and Sarbanes-Oxley Act.
• Assisted in identifying documents needed to develop Suspicious Activity Reports (SAR) as required by Bank Secrecy Act and FINCEN for generating reports and red flags to report fraud, money laundering, patterns and inconsistencies activities.
• Conducted GAP Analysis and SWOT Analysis to derive requirements for AML-KYC compliance and fraud detection solution.
• Involved in noing all teh loop holes related to AML-KYC regulations to better understand and validate teh proposed new solution.
• Conducted JAD sessions, Document analysis and one-on-one Interviews wif teh stakeholders for teh requirements elicitation.
• Developed a vision plan dat defined AML policies and procedures are primary goals of teh project.
• Elicited demands from teh stakeholders and analyzed them for consistency, completeness and flexibility.
• Interacted wif SME’s, asking detailed questions and carefully recording teh requirements in a format dat can be understood and reviewed by both technical and business people.
• As a Scrum Master | facilitated Scrum events including Backlog refinement, Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.
• Highly proficient in writing and prioritizing user stories in Product Backlog wif Product Owner. Used prioritization techniques like MOSCOW.
• Conducted User Story Writing Workshop to decompose PBI’s into User Stories and determined Acceptance Criteria.
• Facilitated teh estimation of efforts required using Planning poker along wif Scrum team.
• Tracked Sprint progress using Sprint Burn down Chart and Burn up Chart using Jira.
• As experienced Scrum Master anticipated and removed impediments from project team’s path and pushed them to deliver quality results based on schedule.
• Good noledge and understanding of Kanban framework.
• Used JIRA for issue tracking, user story management and requirement traceability.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio.
• Responsible for identifying and documenting business rules and creating detailed diagrams including Use Cases, Use Case diagrams, Business Flow diagram, Creating process models, Data flow diagrams.
• Assist wif User Acceptance Testing, developing and maintaining quality procedures, and ensure dat appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
• Expertise in creating wireframes and mockups halping enrich teh website wif UX/UI team
• Assisted teh project manager to construct a project plan dat included Project Schedules, Milestones tracking, and Meeting minutes using MS Project.
• Communicated TEMPeffectively across company contacts and clients, internal team about teh project requirements, schedules and launches.
• Empowered team to self-organize and grow cross-functionally.

Environment: Agile/Scrum, MS Visio, MS Project, JIRA, Kanban, MS Office Suite (MS word, MS Excel, PowerPoint), MS Project, HP QC, StarUML, AML-KYC.

Confidential, Boston, MA

Business Systems Analyst

Responsibilities:

• Analyzed client needs and provided project status updates.
• Teh methodology used for teh project was Waterfall and had a deep understanding about teh requirement gathering. Provided clear and consistent information about project status both internally, IT team and stakeholders.
• Formulated clear, well-defined Business Requirement Document (BRD) and System Requirement Specification (SRS) for teh IT development team to work on.
• Used BPMN Complex Gateways for splitting or merging a complicated business process flow scenario.
• Closely worked wif data conversion team and developed Data Mapping documents between Legacy, Production, and User Interface Systems
• Supported Data Modeler team and Centralized Database Review Board to define conceptual and logical data model for each product.
• Expert in Tracking and Managing teh Requirements using Requirement Traceability Matrix (RTM) and me also handled requirement change.
• Used PL SQL stored procedures, triggers, functions and packages for extracting data, validating data and generate reports according to teh requirements specified by teh SMEs.
• Gathered requirements through user interview sessions, teleconferences, JAD sessions and review sessions and managed requirements through Requirements Traceability Matrix
• Prepared teh UML Use Cases using Rational Rose.
• Gathered data requirements ofsubject areasfrom stakeholders and developed strategies for data profiling and data validation
• Created various types of reports and drilldown like standard and cross tab reports wif bar chart, pie chart, line chart graph representation reports and dashboards using Tableau platform.
• Involved in generating Test Plans and Test Specifications as per Business requirements in conducting Manual and Automated testing at various phases of teh project development.
• Involved wif teh QA team to determine and develop test approaches and methods for integration and functional testing, load, and usability testing according to application complexity and test requirement.
• Performed SQL query operation such as DML and DDL commandsand also supervised teh source to target mappings in Informatica Power Center.
• Performed SQL queries using JOINS and nested queries to fetch data from MS SQL Server 2012
• Facilitated discussions to halp teh business people anticipate future needs and opportunities.
• Interacted wif release management team to sketch out teh timelines & drafted estimation document.

Environment: Waterfall, Tableau, Rational Rose, Informatica, Rational RequisitePro, HP ALM, MS Project, MS Office-PowerPoint and Excel.

Confidential

Business System Analyst/Kaizen event planner

Responsibilities:

• Interfaced wif business and finance customers to gather and present data.
• Enabling TEMPeffective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
• Created reports using Tableau to support reporting requirements from Finance and Manufacturing Operations teams.
• Implemented and maintained data mining, statistical and visualization algorithms needed for data analysis.
• Analyzing and solving business problems wif focus on understanding root causes and driving forward-looking opportunities
• Designing new metrics and enhance existing metrics to support teh future state of business processes and ensure sustainability
• Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.
• Gathered business requirements through interviews, surveys and conducted brainstorming sessions wif project focus groups.
• Executed/Created user acceptance testing, test plans, including use cases and test data.
• Perform application and process-specific training activities to educate technical and non-technical users of teh solutions you configure and support.
• Also, worked as Kaizen event planner, continuously worked to streamline our processes and eliminate defects to drive a better customer and employee experience.
• Ensure interactive website features are operational and surface all problematic issues for immediate correction.
• Performed Gemba walk for observing, engaging and improving process and teams.

Environment: Kaizen, Finance, Retail, HP ALM, MS Project, MS Office-PowerPoint and Excel.

Confidential

Business Analyst

Responsibilities

• Worked in close collaboration wif teh Kindle teams/feedback portals to understand User Requirements.
• Performed gap-analysis to understand as-is system and map requirements needed for to-be system
• Worked on Tickets raised on CSA tool by Kindle team.
• Worked closely wif teh Project manager to perform root cause analysis and GAP analysis on teh existing system
• Coordinated and conducted user training sessions
• Developed and updated user documentation, written instructions, training guides, manuals and materials for users and applications support staff
• Arranged meeting wif users to provide information regarding system changes and enhancements and to address questions/issues.
• Identified all necessary Business Use Cases from requirements; created UML Diagrams like Use case and sequence diagrams
• Worked as a team wif other business analysts to make an object-oriented model and created use cases.
• Worked on developing Business Requirements Document (BRD)
• Used Microsoft Project to manage schedules, deadlines, and resources and collaborate on teh project.

Environment: MS Office, MS Project, MS Visio, Clear Case, UML, Test Director, SQL version 2012.

Confidential

Business Analyst/ SQL Developer

Responsibilities:

• Complete analysis, requirement gathering and function design document creation like BRD and SRS.
• Participated in discussions involving teh application creation and understand teh requirements and provide teh back-end functionality for teh applications.
• Involved in designing of Conceptual Logical Model and Physical Model.
• Written various stored procedures for teh purpose of application development.
• Tuned SQL statements (Using Indexes) and Stored Procedures.
• Performed Index analysis for tables and came up wif more efficient solutions to use Clustered and Non-Clustered Indexes for significant performance boost using index tuning wizard.
• Designing/Build ETL Procedures in SQL Server 2005 to import/export data feeds to/from data warehouse and claims systems
• Worked Extensively wif DTS to import, export and transform teh data between teh linked servers.
• Getting implementation done, coordinating wif offshore team.
• Writing DTS/SSIS packages for automated jobs for various feeds coming in from different groups for data processing and performed migration later
• Analyzed database performance wif SQL Profiler and Optimized indexes to significantly improve queries.
• Implementing and administering database replication, database mirroring, log shipping.
• Performed user acceptance testing along wif business users.
• Developed many T-SQL stored procedures, views, indexed views, UDF for business reporting.

Environment: .Net, VB.Net, XML, ASP, VB, HTML, SQL Server 2005 Reporting Service, VBScript, SQL Server 2005, Visio2005, SSIS, SSRS.