PROFESSIONAL EXPERIENCE:

Confidential, Enfield CT

Project / Resource Manager

Responsibilities:

• Project Manager within Consumer Engagement IT for software and infrastructure
• Advocating CMMI maturity and process improvement.
• Release management: scheduling, implementation and back - out planning, UAT, stakeholder comm.
• Resource management, hiring,, business continuity planning.
• Manage offshore development and QA resources, travel to Manila Philippines as required.
• Projects span up to 20 staff and up to 1 million+ budgets.
• Projects include internal and client facing applications.
• Decommission servers, data mapping and testing, coordinate client on new systems.

Confidential, Simsbury CT

Business Project Manager

Responsibilities:

• Project Manager within Business PMO for software, infrastructure and process improvement.
• Release management: scheduling, implementation and back-out planning, UAT, stakeholder comm.
• Business process change management,, communications, new product and process project adoption.
• Managed project teams comprised of business units, IT, operations, legal, off shore and marketing.
• Projects span up to 20 staff and up to 1 million+ budgets
• Projects include Rate Aggregator on Google, SharePoint launch, Customer Service EFT communications

Confidential, Springfield, MA

Sr. Project Manager

Responsibilities:

• Project Manage enterprise level technology projects through lifecycle using PMBOK methodology.
• Projects include Avaya One - X upgrade (80k), Confidential ticketing change (60k) (Agile), creation of Data Analytics Practice for IT subsidiary executive review (500k).
• Continuous Process Improvement, supporting infrastructure projects within IT Customer Service.
• Work with global offshore project teams, India, Canada, Germany.
• Risk and Budget analysis

Confidential, Hartford, CT

Sr. Project Manager

Responsibilities:

• Project Manage enterprise level technology projects through lifecycle using PMBOK methodology.
• Drive enterprise-wide application support and improvements for a 600+ application portfolio including Technical Documentation, Batch job Standardization, SDLC integration. (6mil) project team of 30 IT directors
• SharePoint redesign for organization of over 1500 user base, 190 sub-sites (SharePoint ) (450k)
• Continuous Process Improvement toward supporting application projects within the Application Support group.
• Work with offshore development teams
• Risk and Budget analysis

Confidential, Bloomfield, CT

Project Manager

Responsibilities:

• Project Manager for Office 2010 and Windows 7 Application remediation: Scope 35,000 desktops, 450 thick client applications and 400 web applications. Utilized “Flexera” for testing (4mil) 6 FTE Team
• Work with IT Business leads to inventory applications, execute multiple phase testing, and remediation planning
• Test phase execution through package analysis and direct installation.
• Supervise 2 on site and 10 offshore test staff
• Design requirements for tracking database including deployment profiles
• Reporting to executive management
• Risk and Budget analysis

Confidential, Hartford, CT

Project Manager

Responsibilities:

• Responsible for the administration of SharePoint sites and surveys for IT application support
• Managed Office 2010 and Windows 7 Application remediation: Scope 90,000 desktops, 325 applications, Collect remediation options and estimates
• Infrastructure and data center server move administration and coordination - 5,000 servers (3mil)

Confidential, Middletown, CT

Adjunct Instructor

Responsibilities:

• Computer 101 Including Office 2007: Word Access Excel Power Point Web Development
• Fluent in Blackboard application
• Fluent in SAM courseware simulator

Confidential, Windsor, CT

Project Manager

Responsibilities:

• Coordinate all rebranding efforts and technology changes with 3rd party Raytel vendors, for ancillary systems including medical reporting services and billing (1mil) 20 FTE team, 2 contractors
• Responsible for all phases of project management SDLC, including risk, communications, SQA testing, implementation, release mgt.
• Primary division PM managing and reporting on company P1 priority project activities, issues, risk and risk mitigation and project progress to senior management. Project budgets in excess 1 million each, project teams of 15+ staff
• Utilized PMI and Expert estimation models, assign risk based on detail of estimate, budget management
• Project tracking using Earned Value Management, SPI,CPI, budget tracking and adjustment
• Contribute consultation toward business decisions pertaining to MIS and operational changes
• Contribute toward the PMO maturity through template and process enhancement
• All phases of project management including WBS
• Consultant Project Manager for corporate rebranding effort for Raytel Medical Corp. to Philips
• Executive reporting on all project activities, issues, risk and risk mitigation and project progress
• Coordinate technical change with office staff and management from CT, NY and NJ

Confidential, Shrewsbury, MA

Sr. Project Manager

Responsibilities:

• Utilize PM methodologies, to re-establish IS Web development process. Coach best practices for Project Management.
• Managed staff responsible for e-learning extranet sites, including maintenance, new development, design of online e-learning on various technical platforms and technical support for clients.
• Collaborate with local and state agencies on available e-learning technologies for use in human services related programs including DSS and EOHHS for the state of Massachusetts.
• Design and redesign websites for branding and marketing consistency
• Implemented site usage reporting and site refresh to keep improve site visit rates and positive site experience feedback
• Lead continuous process improvement for HHS Social Services extranet sites and department intranet & internet content.

Confidential, Woburn, MA

Program Manager

Responsibilities:

• Program Manager for Time Warner’s “Network Systems Monitoring” project. Coordinate efforts between TWC Corporate, NYC Regional office and the product vendor. Coordinate project manager efforts. Streamline problem resolution.
• Regularly update executive management of program status issues and relevant changes.
• Consult on an as needed basis for other locations in the U.S.
• Project budget in excess of 50 million

Confidential, Merrimack, NH

PMO Project Administrator

Responsibilities:

• Project administration for BAE Aerospace and Defense including budgeting and planning for international organization with annual project budgets totaling over $5 million. Project teams of 10+ staff
• Project budget and status reporting for senior level management across the organization.
• Design and enforce process flow and business process re-engineering. Coordinate project activities for over thirty resources across multiple sites.

Confidential, Worcester, MA

Project Manager

Responsibilities:

• All phases of project management SDLC utilizing waterfall RSD and iterative for Public Sectors Partners, for State of Massachusetts. Requirements gathering, testing planning, release management for Pharmacy enrollment and claims. SOA and coordination of Benefits with other state agencies.
• Managed all aspects of software development using Rational Iterative, traditional SDLC and RAD methodologies within a matrix organization. Product is a Java and Oracle web-based benefit and claims program for HHS, Office of Elder Affairs called “Prescription Advantage”. Program processed over $100 million state pharmacy claims annually for a subsidized pharmaceuticals plan for .Coordinated COB for various state programs.
• Developed subscriber Billing, Notification, Dunning and Termination algorithm module of the system.
• Utilized PMI and Expert estimation models, assign risk based on detail of estimate, budget management
• Project tracking using Earned Value Management
• Negotiated contracts and managed application software development vendors including PM, Analysts and Developer roles.
• Assisted with development and implementation of PMO guidelines, manuals and standards.
• Coordination of Benefits and EDI exchange data mapping with other HHS insurance providers
• RFP and SOW draft, review and approval. Work with Legal from start to execution
• Utilized rational developer toolset including Clear Quest and Clear Case modules.
• Managed and executed the QA testing plan with the BA. Client users and QA department within IT
• Management of business analysis, functional and design documentation, resource planning, project budgets, and ongoing support.
• Planned and executed the relocation of 200+ IS staff and organization in one month, including planning, all application testing and performance assurance in new location with no post-move issues.
• Gained knowledge of PMI guidebook and used same principles and similar tools/artifacts in performing PM functions.
• Medical Records Scanner Imaging project. Initiation phase reviewing infrastructure and operational needs to scan in over 500,000 documents for the Hospital.
• Project audit review for other UMASS departments. Screen process, stage gate document compliance, ROI review
• Managed document and software revision, change management, implementation and release control
• Utilized MS Project and Planview for Project planning, tracking and reporting
• HIPPA review and compliance

Confidential, Framingham, MA

IT Manager - Manager of Desktop Services

Responsibilities:

• Managed Desktop Services department for $50 million IT Market Research firm with 6 national sites, supporting 800+ employees. Managed 7 direct employees.
• Negotiated outsourced international program for IDC with ExecuTrain Inc. in US, Europe and Asia.
• Managed internal IT customer service support center including helpdesk, on-site support and asset management.
• Increased customer satisfaction over 50% by developing customer service standards, SLA’s and improving desktop policies.
• Created metric reporting mechanisms by selecting and customizing web-based helpdesk system, “AIM” and ACD system, resulting in 20% call reduction.
• Gained knowledge of PMI guidebook and used same principles and similar tools/artifacts in performing PM functions.
• Responsible for desktop software and hardware pilot and QA review