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Business Analyst Resume

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  • Business analyst with over 9 years experience in various methodologies including Business Analysis, Requirement gathering, focusing on the Retail and Banking domains.
  • Proficient in creating business use case documentation, leading business and technical analysis sessions, supporting development and testing teams throughout the Software Development Life Cycle (SDLC).
  • Possess excellent client interaction and communication skills. Experience working in complex and geographically dispersed team environments.
  • Seeking a fast paced dynamic environment to apply my professional skills in the field of Business Analysis.
  • I believe I can contribute effective solutions to the organization needs with my interpersonal skills.
  • Professional Business Analyst having extensive experience through Banking/Finance, retail business, Insurance, & E - Commerce principles.
  • Extensive experience in creating Business Requirement Documents (BRD), Use Cases, Business Systems Designs (BSD), Software Requirements Specifications (SRS), Functional Requirements Specification (FRS), Project Plans, Requirements Traceability Matrix (RTM) throughout the Life Cycle of a project.
  • Acted as association between the business and development teams for requirements.
  • Organized meetings with stakeholders to identify their needs and problems so as to be able to resolve issues and develop a better methodology to ensure an accurate and desired solution.
  • Excellent skills in Business Analysis, Object Oriented Analysis (OOA), Data Analysis, Data Mining, Data Warehousing (ETL), Data Mapping, Requirement Analysis, Business Modeling and Proficient in customizing workflows, activities and deliverables of existing business practices
  • Introduced the project, the team members, their roles, and key deliverables. Established deadlines, milestones, communication processes, also performed question and answer sessions.
  • Developed Use Case UML modeling using modeling tools like Rational Rose/MS Visio
  • Managed project from its inception to its implementation phase.
  • Worked on analyzing bugs, Interacted with the Quality assurance team in order to correct the errors.
  • Experience in Dealer System Management and Incentive system.
  • Prepared graphical depictions of Use Cases including State Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagram, Use Case Diagrams, Use case Narrative, Class Diagrams, Component-based Diagrams, Collateral Diagrams, and the business workflow.
  • Basel II experience with the banking
  • Defined one or more requirements elicitation method
  • Interfaced with developers to ensure that they clearly understand the requirement and the requirement complies with the customer specifications
  • Initiated JAD sessions between the end users and the development team as a part of requirement elicitation process.
  • Conducted risk analysis to identify the risk areas for the project and perform testing accordingly.
  • Managed meeting sessions with the SMEs to review business requirement management.
  • Conducted GAP analysis so as to analyze the variance between the system capabilities and business requirements
  • Proficient in Problem Solving
  • Performed SWOT analysis, Cost/ benefit analysis
  • Familiar with the use of agile methodology, including Scrum approach.


Methodologies: SDLC, RUP, UML, JAD, CMM, RAD, Waterfall, Agile Scrum SDLC

Testing Tools: Rational Enterprise Suite, Quality Center, Mercury Interactive Test Suite (Test Director, Win Runner, Load Runner)

Change Management Tools: Rational Clear Quest

Business Modeling Tools: Rational Rose, MS Visio, Rational Requisite Pro

Version Control Systems: Rational Clear Case

Project Management: MS Project, MS Office

Databases: SQL, MS Access, Oracle

Web Technologies: MS FrontPage, HTML, DHTML, Java, C, C++

Operating Systems: Windows Me/XP/Vista, MAC, UNIX, LINUX, DOS

Software Application: MS Office enterprise, Ms office SharePoint, Adobe software application

QA’s tool: Mercury® Test Director, Mercury® Quick Test Professional, Mercury® WinRunner, Mercury® Load Runner, Passmark® Test log, Mantis, Snag it®, Microsoft® Web Application Center Test


Confidential, NYC

Business Analyst


  • Created storyboards and conducted brainstorming sessions to understand needs and requirements of different T-Mobile plans and offers for online exclusive store.
  • Documented the business process through Business Requirement Document and Functional Requirement Specification document.
  • Plans and performs analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing e-commerce applications.
  • Created use case diagrams to provide appropriate decomposition to the use case model using Rational Rose.
  • Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document, defect status report, risk analysis document, mitigation plans, supplementary requirements specification document and impact analysis document.
  • Provided hands-on project schedule management using MS Project during the various stages of the project, starting from brainstorming to delivery.
  • Identified areas of data duplication, inconsistencies in the existing system and designed ways to minimize the bottlenecks.
  • Documented the business and the functional requirements to prepare the Business Requirements Document and the Functional Specifications Document.
  • Communicated effectively with the technical team and acted as liaison between the business and the team to build the reporting system.
  • Conducted Gap analysis and Function Point Analysis to estimate the benefits of the changes to improve existing system.
  • Responsible for processing change requests from the T-Mobile by filling Change Request Forms (CRF).
  • Conducted testing using Quality Center and Excel.
  • Software testing and quality assurance ·
  • Performance tuning, improvement, balancing, usability, automation.

Environment: Windows/Unix, Requisite Pro, Rational Rose, MS Project, MS Office, Java/J2EE, HTML, SQL Server, SQL, Win Runner, Caliber RM, E-Commerce principles.

Confidential - NYC

Business Systems Analyst


  • Worked with different business users to develop Business Requirement Specifications and gathered Business and Functional Requirements.
  • Documented the AS-IS Business Workflow and Process Flow Diagram adhering to UML standards.
  • Worked in Agile enviorment elicited,, analyzed documented and communicated requirements for implementation and build of automated billing process.
  • Participated in JAD Sessions for gathering requirements from SME’s.
  • Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
  • Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS VISIO.
  • Created Use Case Diagrams using MS VISIO in order to show the interaction between the Actors and Use Cases as well as showing the relationship between the Use Cases.
  • Managed all the requirements and making requirements available to all team members.
  • Wrote Test Cases and walked the QA team through the Test Cases to make sure they understood them properly.
  • Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level.
  • Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.
  • Co-coordinated the UAT with the SME’s to make sure that all the Business Requirements are addressed in the application.

Environment: MS Office, Quality Center, SQL Server, Facets 4.21, MS Project, Server, MS Visio, XML, Mainframes and Rational Clear Quest, Clear Case, Windows XP. DOORs


Business Analyst


  • Gathered and reviewed business requirements, functional specifications, documentation, test plan and developed functional requirements to meet overall business objectives.
  • Worked closely with Team Lead and other business team members to clarify/focus project scope and requirements.
  • Maintained awareness of and adherence to project standards for documentation templates (IM Format) and modeling use of appropriate tools (ReqPro, Rational Rose), traceability methods, revision and change control.
  • Aligned with the data Analytics and data warehousing team to ensure all the reports from the work stream are documented and the data elements (business names for the fields) are captured.
  • Developed requirement reports for day-to-day retail banking needs for opening account, online banking using rational SoDA.
  • Created activity diagram using MS Visio to describe activities and actions taking place in a system.
  • Created spreadsheet for Basel II Data Gap Analysis
  • Created Use Cases to capture just-in-time requirements and plugged it into Use Case Model.
  • As requested, provided review and quality assurance for the work of other business analysts.
  • Developed customized Basel II ERWin relational data model for capital calculation and dimensional model for regulatory reporting
  • Resolved the business process issues of client's organization using Process Mapping Tools (MS Visio).
  • Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution.
  • Developed Process Model to encompass the design and capture of existing business processes, as well as the simulation of new ones.
  • Developed functional specifications and system design specifications for client engagements.

Environment: Mainframe, Oracle 11i, RUP, UML, MS Office SharePoint, and MS Visio


Business Analyst


  • Involved in requirement gathering, analysis of the requirements from the user.
  • Assisted in design review meetings, interacted with users for verifying user requirements, managing change control process, updating existing documentation and reporting the status of the testing efforts on their applications.
  • Involved in UML, designed Use Case Diagram, Class Diagram, Sequence Diagram, for project documentation
  • Converted use case scenarios to detail business process test cases and executed them.
  • Used SQL, Data Warehousing, Data Analysis, Data cleansing for the arrangement of customer data.
  • Organized and Performed GUI Testing, Functional Testing, Usability Testing, Regression, General Acceptance Testing (GAT) and support for User Acceptance Testing (UAT).
  • Implemented Traceability Matrix and User Requirement Specification Document (URS) verified the functionality coverage.
  • Interacted with the SMEs and stakeholders to get a better understanding of client business processes and consulted clients in business process.

Environment: MS SQL2000, MS SQL7, Web Sphere, XML, HTML/DHTML, and VB Script.

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