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Csr - Safe Holder/trainer Resume

4.00 Rating

TN

SUMMARY

To obtain a responsible and challenging position that will allow my world class customer service skills to be an asset to my employer.

PROFESSIONAL EXPERIENCE

Confidential, TN

CSR - SAFE HOLDER/TRAINER

Responsibilities:

  • Is committed to providing an excellent customer experience.
  • Accurately performs financial transactions including, but not limited to loans, check cashing, wire transfer, money orders, and bill payments.
  • Guide new employees with the correct training in the different roles for multi-task.

Confidential, TN

TEAM SUPERVISOR

Responsibilities:

  • Supervised team employees according to proper policies and procedures.
  • Monitored workflow, work completed, error rates and related metrics, and took appropriate action when required.
  • Ensured that all procedures were observed, implemented, enforced, and training was provided when necessary.

Confidential, TN

SYSTEM ANALYST

Responsibilities:

  • Provided Tier 1 help desk support
  • Trouble shouted technical issues both hardware and software with customers both over phone and in person.
  • Performed hardware diagnostics and coordinated repairs.

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