PROFESSIONAL SUMMARY:

• Prepares business cases working with developers and business partners, leading planning sessions to ensure user satisfaction.
• Generate requirements documentation, with minimal direction, through facilitated work sessions or individual interviews with sponsors and stakeholders and manage changes to those requirements.
• Analyzes source system data in support of integration of applications into a business intelligence environment
• Assists in elicitation process to develop, validate, document, and maintain business and functional requirements
• Conducts structured walkthroughs of requirements with business and project team members.
• Coordinates planning activities to meet objectives and timelines of overall program or project.
• Works to forecast required timeline and resources and objectives are clearly articulated, budget and deadlines are met.
• Proficient with SQL & Business Process Modeling tools and concepts, Visio, Excel, Word, Office, UML & batch experience.
• Works extensively with clients; analyzing existing systems and
• Translates requirements into highly specific functional requirements. Hands - on experience in an Agile/Scrum environment.
• Performs current state analysis and/or root cause analysis as required,
• Write manuals, creates documentation, performs analysis, processes.
• Performs ad hoc peer reviews of business analyst documentation.
• Plans modeling techniques to be used in requirements analysis (scope, process, rule, data, interface models)
• Plans the validation of requirements in managing project scope, user acceptance, installation and deployment.
• Help determine metrics. Provide to users of a new system.
• Work with developers and end users to ensure technical compatibility and user satisfaction.
• Oversee the implementation of a new system, plan and work flexibly to a deadline.
• Obtain agreements and commitments between business unit(s) and service delivery organizations from initial requirements to final implementation.

TECHNICAL SKILLS:

• Word, Powerpoint, Office, Excel
• Flowcharting
• SoapUI
• Oracle 9/10g/11g
• SQL
• SQLPlus
• Toad
• Splunk
• Jira
• Quality Center
• Agile
• Unix
• Linux

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Developer Analyst

Responsibilities:

• Supported Confidential ’s Identity Management (idm) production applications working in agile environment.
• Strong understanding of core security principals (authentication, authorization, assessing and securing attack surfaces, roleand contextbased access control)
• Implemented java applications with cross functional teams
• Ensure all alerts triggered are resolved in a timely manner so that there is little impact to customers
• Develop specifications based on the client's requirements
• Participated in development of level of effort estimates for design/development work
• Provided support to the people on my team for issues that they could not resolve

Confidential

Business Analyst

Responsibilities:

• Evaluated business requests to determine feasibility; researched and identified options.
• Researched and created run books for all the environments which assisted team members in finding useful information about the application in times of need.
• Supported production java applications, implemented java applications with cross functional team’s applications, ensure all alerts triggered are resolved in a timely manner so that there was little impact to customers
• Collaborated with multiple cross-functional teams to conduct disaster recovery testing and to ensure integrity of data for java applications.
• Served as liaison with third party vendors to resolve technical issues with their software and design ways to alert us in advance should this ever happen again.
• Leading or participating in business calls to discuss the impact of production issues
• Coordinating the resolution of clean-up of production issues
• Provide off hours validation and post implementation support.
• Experience creating and executing SQL statements.

Business Analyst Consultant

Confidential

Responsibilities:

• Led multiple concurrent projects to support and maintain the MoneySend application. Researched and created run books for all the environments which assisted team members in finding useful information about the application in times of need.
• Elicitation and documentation of user stories and business requirements across all stakeholder groups
• Assisted in the evaluation of business requests to determine feasibility; researched and identified options.
• Provided technical leadership to cross-functional teams. Wrote and reviewed hundreds of implementation plans for java application teams to implement new and update existing code in dev, stage, perf, mtf and production environments. Participated in twice yearly database upgrades for each application in each environment including perf, mtf, and production.
• Devised business continuity plans and practiced disaster recovery tests with cross functional team. Wrote SQL reports, created jobs on Unix servers.
• Writingdocumentation to describe program development, logic, coding, and corrections
• Writingmanuals for users to describe installation and operating procedures
• Worked with business analysts and project managers and other team members to create estimates.
• Worked with business partners to set up new customers on MasterCard Systems.
• Leading or participating in business calls to discuss the impact of production issues
• Coordinating the resolution of clean-up of production issues
• Provide off hours validation and post implementation support

Software Engineering

Confidential

Responsibilities:

• Led multiple concurrent projects to enhance and maintain the Confidential (GDR) application, which tracks billions of global corporate credit card transactions daily.
• Experience creating and executing SQL statements
• Provided technical leadership to cross-functional teams and represented GDR on large scale projects.
• Elicitation and documentation of user stories and business requirements across all stakeholder groups
• Analyzed data movement and documented the use of data by downstream applications.
• Participated in development of level of effort estimates for design/development work.
• Trained, coached, and managed a team of three to four offshore developers.
• Supported the migration of the GDR to a new server. Performed technical analysis for server configuration. Ensured seamless operation of all critical applications during change-over.
• Wrote continuity plan guidelines for several applications. Collaborated with multiple cross-functional teams to conduct disaster recovery testing and to ensure integrity of data.
• Utilized ADAPT development methodology, an iterative approach to development that improves communication with business units and enables businesses to become more active partners in the development process.

Implementation Manager

Confidential

Responsibilities:

• Directed a team of professionals in providing 24/7, level 2 support to internal and external system users of the portfolio of Smart Data applications.
• Participated in development of level of effort estimates for design/development work. Managed multiple concurrent implementation projects.
• Instrumental in the contingency planning and testing for seven corporate applications.
• Assisted in building a new technical team to manage the implementation of Value Added Services production applications.
• Created structured implementation methodology and testing check lists. Led team in significantly reducing implementation time and improving consistency.
• Championed a proactive approach to monitoring wellness of applications. Helped implement monitoring tools that provided visibility to problems prior to user calls, resulting in improved system availability and increased user satisfaction.
• Developed metrics, tracking mechanisms, and internal reports to monitor call tickets, staff productivity, and team response times. Leading or participating in business calls to discuss the impact of production issues
• Coordinating the resolution of clean-up of production issues
• Provide off hours validation and post implementation support

Technical Lead / Business Analyst / Project Manager

Confidential

Responsibilities:

• Led a US and offshore Java development team in projects to enhance the Real-time Account Manager application through the introduction of numerous new features.
• Performed extensive coding with Java, struts application for frontend and backend web services using the following technical skills: Java/J2EE (JSP, Servlet, EJB, JNDI, JDBC, JMS), SQL, PL/SQL, UML, XML. HTML, CSS, JavaScript, Apache, WebSphere, SOAP, REST, Oracle, Eclipse, Toad.
• Worked with audit team on PCI of several applications and assisted management with access controls for the developers for the Smart Data suite of applications.
• Participated in development of level of effort estimates for design/development work
• Leading or participating in business calls to discuss the impact of production issues
• Coordinating the resolution of clean-up of production issues
• Provide off hours validation and post implementation support

Senior Software Engineer

Confidential

Responsibilities:

• Individual contributor as part of a US and offshore development team working on multiple projects throughout MasterCard teams.
• Participated in development of level of effort estimates for design/development work.
• Developed multiple applications for system wide use including a project signoff application used by teams to get agreement in writing for requirements documents and other important project materials still in use today at MasterCard (as of 2016).
• Served as offshore coordinator for several years for the team to integrate India team into the St Louis team when MasterCard first began offshoring development work to India.

Confidential, Baltimore, MD

Senior IT Audit Analyst

Responsibilities:

• Individual contributor as assistant to Director of Technology, helped in planning, designing, developing, implementing code changes, worked as audit assistant in hospital audits.
• I learned Lotus Notes development on the job while I participated in developing a Lotus Notes Internal.
• Audit System that CHAN used for auditors across the country to create audit plans to perform audits in hospitals and medical centers.