Technical Manager, Implementation Lead Resume
SUMMARY:
- Seasoned Senior level resource for analysis, design, development, and implementation, including merger experience for HR and Payroll
- Technical Manager overseeing workload and priorities for technical staff
- Technical Lead for PeopleSoft HCM/Payroll 9.2 implementation
- Technical Lead for data conversion on Workday implementation
- Business Analyst HCM/Payroll/Benefits (Administration)
- Reporting Lead (PeopleSoft Applications)
- Knowledge of HCM/Payroll/Benefits modules from both a Technical and Functional perspective - from configuration/setup to ongoing data maintenance, various Payroll schedules, multiple companies, etc.
- Creation/execution of comprehensive test plans
- Strong analytical skills, self-starter and solid production support background.
- Skilled in both technical and functional design, coding, unit testing, and user acceptance testing to support multiple deliverables
- Detail oriented - addressing issues both real and potential in design and code.
- Highly proficient in troubleshooting application issues (data integrity, code issues, processing errors and other systems issues)
- Strong PeopleTools, PeopleSoft Change Control (versioning, add/modify fields, records, pages, components, and menus)
- Proficient at reviewing, installing, testing and implementing Payroll Tax Updates
- Well versed in ensuring various components of the PeopleSoft system function correctly through testing and upgrades.
- Experience providing End-User for Payroll Functional, Benefits Functional, HR Functional, Systems Administration, Query Manager, PeopleTools, Programming, etc. (excellent for clients new to PeopleSoft)
- Provide assistance to functional staff to help them assess and develop reporting requirements
- Experience with Workday reporting
- Excellent s - provided upon request
PROFESSIONAL EXPERIENCE:
Confidential
Technical Manager, Implementation Lead
Responsibilities:
- Initial role was as a client advisor to help them understand the status, progress and ability of existing implementation firm. Project was severely behind schedule and communications had broken down between the client and implementation firm. Provided insight into the status of the system and resources, gained access to a system with limited data, reestablished good communications between client and implementation team
- Assumed leadership of a mired 9.1 implementation, provided direction and guidance to convert it to a 9.2 implementation and drove efforts to realize goals
- Technical Lead for HCM/Payroll/Benefits 9.2 Implementation (executed development and drove work efforts)
- Provide direction related to project status, scope, functionality, sequencing of development, resource ability and workload, outstanding items required for go-live, changes in operations from a technically-driven mainframe system to a functionally-driven PeopleSoft system
- Assumed responsibility for development of conversion processes. Redeveloped/rewrote 25 separate programs into a single stream process. This change provided the ability to process conversions on a 2-week cycle, allowing for greater ability to test with current data and significantly reduce the volume of errors. The original processes took approximately 1 week to complete, were labor intensive, prone to error and were not addressing data issues properly. The new process could be run by anyone as a 1-step process, provided ease of updates where issues were identified, were easily configurable and completed in less than 24 hours. New data was processed every 2 weeks following the Pay Cycle. In addition the conversion/cutover was no longer restricted to year- or quarter-end, it could be processed after any completed pay cycle.
- Technical Manager: Managed workload and status of 4 technical consulting resources
- Assessed skills and limitations of existing consulting staff, provided recommendations for replacement/augmentation, lead interviewer for new consulting resources
- Attended/Provided information to PMO meetings
- Provided direction on implementing security controls: everyone logged in as SYSADM/psoft/PS (system owners)
- Defined purpose and managed status of 6 environments
- Provided functional advice for Payroll, HR and Benefits to determine scope, functionality, and direction
- Assessed client needs related to functional needs, system capabilities and staff capabilities
- : Provided comprehensive to client resources in both technical and functional areas of Data Management, Administration, Core Payroll, Core HR, Benefits, Query Manager, Development Tools, Security Administration for client staff
Confidential
Reporting Analyst
Responsibilities:
- Workday (v19) analyst and report writing
- Client had just gone live with a new Workday Implementation (version 19) and needed some assistance in creating reports for HR, Compensation and Benefits. The data the client required was not readily accessible in the delivered business objects.
- Assisted the client with identifying data sources and creating calculated fields. Reviewed existing calculated fields and provided recommendations on how to change several of them to make them more generic and accessible/usable to other areas.
- Provided guidance on developing standards for custom objects (calculated fields, reports, etc). These standards worked to reduce extraneous objects by making identification of existing customizations more readily identifiable.
- Created a series of calculated fields to dynamically populate reporting date parameters based on the day the report is run (timeframe for reporting ranged from 1 day to 1 week for reports run on a daily basis, dependent upon which day of the week the report is run). These calculations were created in a way that could be used in multiple areas.
- Provided and guidance on how to navigate various data sets and how to retrieve related historical information based on point-in-time data.
Confidential
Contractor - Functional/Technical Assessment
Responsibilities:
- Performed Payroll Business Analysis during an assessment of a recently implemented PeopleSoft 9.1 HRMS system in which the client has been encountering major issues
- Review numerous business/functional requirements documents. In many cases these documents were incomplete, lacked essential elements and did not address all aspects of what was required. Rewrote many of them using more complete logic and addressing potential issues that could have been caused by any change.
- Created reporting for functional users to identify data issues that need to be addressed prior to and during payroll processing. Several customizations were created incorrectly causing over payments, underpayments and missed payments to employees as well as some vendors on a weekly basis. The new reports helped to identify issues prior to confirmation while the source problems were being addressed.
- Review client’s procedures and customizations, addressing issues to align the client more with delivered functionality
- Provided functional on how various processes and actions change data in the system and when it is appropriate to report on certain data elements.
- Provided functional teams with (basic and advanced) using Query Manager
- Provided on effective data management and how to properly change effective dated data.
- While working with functional team liaison with technical staff, ultimately transitioning to a technical role
- Worked with technical staff to help them better understand various aspects of their system (correlation of PeopleTools, Web, Application Servers and Process Schedulers (physical and logical).
- Provided technical on RDBMS, PeopleTools, System Administration, Programming and general understanding of PeopleSoft
- Trained technical staff on how various ways to audit transactions. These included Field level, Record level and Database level auditing using the delivered PeopleSoft Database Level Auditing functionality.
- Developed custom ID Delete process that replicated the delivered function with the addition of being able to merge two ids that have Payroll data (merging balances and updating related check information) while providing an automatic recovery process
- Developed customizations for new Pay Card functionality (electronic checks in the form of a credit/debit card instead of paper checks)
- Review technical specifications providing feedback on missing information, potential issues, etc.
- Identify system issues and provide technical advice
- Provided production support for Payroll
Confidential
Contractor - Upgrade
Responsibilities:
- Performed client’s previous upgrade to 9.0 in 2009, asked to return to perform upgrade to 9.1
- Provided assistance with upgrade from 9.0 to 9.1 - Reviewed changes to delivered objects and code to ensure current systems continued to function, reviewed customizations for relevancy, modified customizations for use in new environment and reapplied changes
- Creation and execution of functional test plans for Payroll, HR and Benefits
- Complete review of Functional configuration tables for Payroll, HR and Benefits
- Complete review of Functional processes for Payroll, HR and Benefits
Confidential, Madison WI
Reporting Analyst
Responsibilities:
- Assisted with data conversion for integration of acquired companies
- HR Reporting
- Correct several custom HR reports that had programming issues
- Update several custom HR reports with new functionality
- Create several custom HR reports for Payroll, Benefits, HR, etc.
- Created new interface from PeopleSoft to SuccessFactors
Confidential
Contractor
Responsibilities:
- Role at Remy begin as a Business Analyst but quickly transitioned to a technical role as my skills with the technical and systems admin side of the application proved to be better than the off-shore support the organization was receiving.
- Technical Lead for conversion from PeopleSoft to Workday
- Lead Analyst for Data Mapping (extraction & conversion) from PeopleSoft to Workday
- Research (data analysis) preparing for conversion from PeopleSoft to Workday (new implementation of Workday)
- Provide technical support for design and development of new interfaces
- Production Support - technical and functional analysis of issues reported by Payroll, HR and Benefits
- Systems Administration - Configure and maintain Application Servers, Process Schedulers, File Servers, Interface integrations
- Techno-Functional role at Remy for Payroll, Benefits & Benefits Administration
- Development and testing of new interfaces and modifications to existing interfaces
Confidential, Orlando Fl
Business Analyst
Responsibilities:
- Business Analyst for banking project - client changed Payroll banks and several processes needed to be converted in addition to new processes
- Implemented custom bank recon process
- Modified Positive Pay process with significant enhancements for internal processing/reporting requirements
- Modified Direct Deposit process with significant enhancements for internal processing/reporting requirements
- Created new process to provide vendor (Thompson Reuters) with escheatable check information
- International Delegate Reporting - client has several international delegates (global corporation) and required custom reporting for earnings and taxes
- Requirements gathering, creation of functional and technical requirements and design documents and comprehensive test plans
Confidential
Upgrade, Developer
Responsibilities:
- Provided assistance with upgrade from 8.9 to 9.0 - Reviewed changes to delivered objects and code to ensure current systems continued to function, reviewed customizations for relevancy, modified customizations for use in new environment and reapplied changes
- Creation and execution of functional test plans for Payroll, HR and Benefits
- Complete review of Functional configuration tables for Payroll, HR and Benefits
- Complete review of Functional processes for Payroll, HR and Benefits
- Reviewed 401k configuration and created a program to resolve an issue to allow the company to continue to pay Employer Matching contributions for 401k once an employee has reached their contribution limit
- Reviewed Savings Plans configuration tables and functional processes, discussed with functional team, recommended and implemented a solution
- Corrected various benefits interfaces
- Discussed ongoing issues with Functional team, reviewed configuration and code, applied changes and provided comprehensive functional testing (including regression)
- Employee earnings report - used to generate MTD, QTD & YTD balances for an employee by earnings code
- Current process was manual, discussed the process with the user & designed a new program that allowed the user to determine which information what required on the report at runtime
- Corrections made to BN 834 HIPAA process
- Delivered PS process was modified and there were some difficulties in determining which changes needed to be made in the configuration and process information
- Worked with Employee Self Service and Manager Self Service
Confidential
Technical Lead, Payroll
Responsibilities:
- Provide HCM Analysis and Support for PeopleSoft 8.9 Payroll/HR.
- Applied Tax Updates 07A - 08D
- Full Payroll testing to include Company setup, Calendar configuration, employee data changes (hire, termination, promotion, tax location changes, etc)
- Consolidated 4 versions of GL Interface into 1 program
- Reviewed and resolved issues with existing reports and interfaces
- When issues were reported in both Payroll and Benefits the entire functional process was reviewed to determine the source of the issue and whether a functional/process change should be made or a technical change with a program
- Worked with Employee Self Service and Manager Self Service
Confidential
Technical Lead, Administration
Responsibilities:
- Provide support for an inter-company post-merger data separation for 8.3 HRMS and Payroll
- Create, review and/or modify various customized programs
- Due to significant changes in company configurations several functional factors needed to be addressed in order to determine the most appropriate path for changes
- Due to regulation by the FDA, very comprehensive documentation and testing were required. Very complete functional testing (including regression) were outlined and performed prior to submitting changes to the functional team for user acceptance testing.
- SQL, SQR, Application Engine, Component Interface, PeopleCode
- Production Support for Payroll
- Provide assistance with implementing, testing and applying tax updates
- Full Payroll testing to include Company setup, Calendar configuration, employee data changes (hire, termination, promotion, tax location changes, etc)
- Provide support for a merger of current Payroll system onto parent companys payroll system
Confidential
Reporting Analyst
Responsibilities:
- Write custom reports for Sarbanes-Oxley internal audits. Customer requires comprehensive reporting on operator access within the system and a break-down of Roles and Permission Lists
- Write custom New Hire report. Customer requires a report of all new hires since the beginning of this year. Added additional flexibility to program to allow reporting for any time period
- Write custom Earnings Increase report. Customer requires a report of all pay increases since the beginning of this year. Added additional flexibility to program to allow reporting for any time period
- Write custom Quarterly Bonus report. Customer requires a report of all bonuses paid by quarter since the beginning of this year. Added additional flexibility to program to allow reporting for any time period
- Provided technical assistance to Financials (Tax Department) department to find and correct errors with quarterly tax reporting
- Work with Financials (Tax Department) by providing technical assistance in preparation for Year End processing (data validation)
Confidential, Las Vegas Nevada
Technical Lead
Responsibilities:
- Provided support for Portal, HR, Payroll, Benefits and Financials applications, v 8.8 on Tools 8.43, MS SQLServer, Windows Server; BEA WebLogic Web Server
- System Support administering Web Servers (WebLogic), Application Servers (Tuxedo), File Servers, Process Schedulers, Migration of objects between environments, general support for production and development environments
- Tested and Applied Tax Updates 06B and 06C (Full pay-cycle testing)
- Research and Development on several configuration issues with Benefits, providing advice and assistance to the functional users
- Worked closely with Payroll department, providing support for 2 bi-weekly payrolls (run once a week, alternating cycles), gathered data to assist with weekly, monthly and quarterly tax reporting (including recreating and resubmitting 2005 W2 information)
- Resolved issues related to improper coding with Benefits programs that were causing incorrect data to be sent to providers, reducing extraneous costs and ensured compliance with Federal laws
- Streamlined process of submitting interface files to vendors by automating the process and applying security to files (PGP, SFTP)
- Security Administration - Created new user accounts for Payroll, HR, Benefits and Financials on a daily basis and adjusting roles and permission lists when necessary
- Provided technical assistance in resolving many long-term issues with Financials system that include nVision reporting and Crystal reporting
- Created process to automatically archive data files when reading or writing an interface file
- Rewrote several queries that were improperly coded and overloading the system when being run
- Identified several areas where the current system was improperly configured and provided advice and assistance to reconfigure the system for improved performance
- Provided and assistance to Benefits users who were unfamiliar with the system and relied on the technical department to perform many of their day-to-day functions
Confidential, Temple, TX
Senior HRIS Systems Analyst
Responsibilities:
- Hired as Technical Lead and Lead Analyst to support merger
- Assumed the role and responsibilities of PeopleSoft Systems Administrator during the initial stages of a conversion from IBM MVS-based GEAC HR:M Payroll/HR system to PeopleSoft HRMS/Payroll
Confidential
Conversion/Implementation Analyst
Responsibilities:
- Provide guidance in developing Standards of Practice for the PeopleSoft System
- Install, configure, maintain and tune the PeopleSoft system consisting of 6 environments that include file servers, Application Servers, Web servers and Process Schedulers (batch servers) and provide assistance with database servers
- Develop customized SQR's, PeopleSoft Objects (PeopleTools) and PeopleCode for Payroll and HR/Benefits
- Develop UNIX shell scripts for use in maintaining file server integrity and assisting with database refresh automation
- Implement batch scheduling processes using BMC Control-M
- Implement change control processes using PeopleTools and PeopleSoft Best Practices for change control procedures
- Design and develop controls and procedures for automation of payroll processing
- Perform new development and support going forward from the final conversion
- Provide production support for PeopleSoft and related systems, which includes troubleshooting and debugging the PeopleSoft application, SQRs and other batch processes and assist in the administration and maintenance of supporting systems
- Provide user support and guidance for functional areas of Payroll, HR and Benefits Administration
- Liaison to various departments, both functional and technical, that interacts with the PeopleSoft application and its external components
- Determine best course of action in problem resolution and ensure all critical components function properly
- Perform all maintenance to the PeopleSoft system including installing delivered patches, fixes and Payroll Tax updates
- Administer PeopleSoft Security, which includes creation of new operators, tree maintenance (row level security) and application (menu) access
- Monitor file servers, Application Servers, Process Schedulers and Web Servers
Confidential, Houston, TX
Senior HRIS Systems Analyst
Responsibilities:
- Provided lead technical support for over 125 autonomous field companies with individual benefits plans, pay groups, unions and unique exceptions to reporting procedures
- Created processes and implemented procedures to automate data modifications
- Created reports for multiple benefits providers that included a wide variety of reporting exceptions
- Developed processes and procedures to automate payroll increases and general deduction changes
- Used HRizon Tools, SQL, SQR and other development/reporting tools to accurately maintain a large Benefits/HR system with over 45,000 employees. (HRizon is ADP's version of Paryoll and HRMS and is based on an older version of PeopleSoft. It uses the same foundations, tables and processing that PeopleSoft does, complete with Application Designer (and all related objects) and SQL/SQR)
- Moderate amount of Oracle Database Administrative Tasks
- Studied Oracle materials to increase knowledge of Oracle and DBA duties and responsibilities
- Used Citrix to support satellite companies and HRizon software
Confidential, El Paso, TX
PeopleSoft HRIS Systems Analyst
Responsibilities:
- Provided sole technical support for HRMS/Payroll for Confidential .
- Provided timely and accurate management of Payroll Tax updates, patches and fixes
- Maintained systems to ensure efficiency and accuracy
- Attended several PeopleSoft technical courses
- Worked on initial implementation of HR/Payroll