PROFESSIONAL SUMMARY:

• An accomplished Business/Data Analyst who possesses a verifiable track record of eliciting/translating complex business and data requirements into certifiable solutions in order to meet organizational goals.
• Areas of concentration and expertise include all phases of system development lifecycle (SDLC) using Waterfall, Agile and Scrum techniques starting from project identification and inception on through defining business/functional requirements, testing, technical design, implementation and end - user support.
• Business/Data Analysis Master Data Management
• Data Administration Data Governance
• Change Management Off-Shore Coordination
• Business Process Analysis Business Transformation
• Business Rule Management IT Governance
• Vendor Engagement/Support Program Management Office

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential

Responsibilities:

• Automated Work Station (AWD) Document Management Migration -
• Identified critical issues/pain points, KPI’S and gaps within current processes/developed plans for improvement(s)
• Generated and validated new business requirements, information flows and standard operating procedures
• Documented processing and data required of all work objects (HP bar code scans) for New Business, Licensing and Sales Support artifacts that were scanned, indexed and injected into one centralized HP document imaging application. Outcome reached: 2 remote vendor locations were successfully migrated into one new centralized site.
• Premium Administration Migration -
• Developed process workflows and procedure manual in support of specialized premium accounting processing centers located at remote sites within the United States.
• Student Medical Process Documentation Development
• Developed processing workflows for entire student medical insurance business process (enrollment, underwriting, premium accounting, renewal and cancellations)
• Provided recommendations for migration of existing function to future state model and Target Operating Model
• Automated Employee/Employer Policy web portal -
• Developed process workflows, centralized data repository and data documentation for generating XML from web portal to document printing/indexing functionality and storing artifacts within document management repository
• Coordinated corporate rebranding effort which updated over 1100 artifacts stored on paper and on-line digital versions

Business Analyst

Confidential

Responsibilities:

• Provided recruitment assistance for agencies that needed initial phase of candidate screening and ‘best-fit’ analysis. Activities included contacting potential candidates, verifying and validating experience, technical skills review, determining soft skills, situation analysis and determination if candidate skills matched open requisitions.
• Consultant for vendor providing FedEx business analysis and PMO support (Memphis TN) on improving analyzing business processes and data modelling approach - provided recommendations to maximize performance.
• Provided recently discharged veterans assistance with resume and interview preparation, with MS-Office products and individualized PC for re-entry into the workforce.
• Maintained industry presence by contributing articles and attending/presenting at BA/DA conferences and workshops

Senior and Lead Business/Data Analyst

Confidential

Responsibilities:

• Enterprise Billing - Customer Management Team
• Managed and mentored business analysts in preparation, elicitation and development of business requirements
• Conducted peer and performance reviews and provided feedback after each release with recommendations
• Defined and maintained BA templates, standards and procedures when required with on-line materials to maintain productivity and support knowledge of BA process techniques
• Collaborated with portfolio business users and QA team to establish coordinated QA and UAT test plans and acceptance criteria for all billing functionality including interfacing systems.
• Executed end-to-end enterprise wide QA test plans and performed defect analysis
• Created and launched business oriented modules on company intranet to assist business analysts understand and become acclimated with existing business functions and supporting applications
• Initiated a post-phase process improvement function to address recommendations made during release phase
• Coordinated change-control requests for new and revised requirements and/or discovered defects
• Established weekly cross functional review function to monitor progress and escalate outstanding issues
• Introduced approach for identifying, documenting, reuse and storing business rules on corporate data repository
• Significant Enterprise Billing s:
• Developed business and data requirements for a new incentive pricing strategy which resulted into a 22% increase in net revenue during the first year (business and data architecture have a US patent - held by UPS)
• Coordinated feasibility studies, business case development, detailed business requirements, implementation strategy and overall design for the introduction of newly acquired freight operations into existing billing model
• Coordinated migration of paper invoicing to document management vendor located at five regional data centers
• Accelerated the development of financial adjustment process that produced an initial revenue recovery of $100 million within first twelve months of installation
• Developed common ‘Site-Id’ approach for Sales & Marketing group to store co-located customers (past, prospect, current) at one location for marketing campaigns, direct mail and email marketing notifications
• Developed business case, business requirements and functional design for credit card encryption process to eliminate fraudulent billing by incorporating vendor solution into billing model and across all business units
• Enterprise Data Architect - Corporate Data Administration Team -
• Implemented strategy for consolidating seven data capture applications into one common Data Capture process
• Conducted Business Process Model and Data Model reviews prior to turnover of new/revised data objects
• Provided master data management (MDM) guidance for common pricing, rating and data engines
• Developed Business Subject Area (Customer, Product, Legal/Regulatory, Location, Employee) data models
• Developed data interfaces (EDI, XML) and data transformation rules for Data Warehouse-Analytics team to support business unit needs for policy decisions, dashboards and “what-if” analysis

Principal Consultant

Confidential

Responsibilities:

• Ensured client needs were met by monitoring project engagements and quality of consultant deliverables
• Regularly met with client management to review consultant performance, project timelines, discuss new opportunities and maintain consultant/company relationship
• Provided sales team with new business opportunities, proposals and leads from clients and on-site consultants
• Provided mentoring to junior level consultants and new employees, recommended additional
• Conducted performance appraisals which included compensation increases and yearly bonus recommendations
• Developed and presented licensed for Logical Data Modelling and Relational Database Design
• Member of Technical Advisory Committee (TAC) which kept management and consultants in tune with technology advancements and new directions