Senior Training Professional Resume Cleveland, OH - Hire IT People

SUMMARY:

Results - oriented senior and development professional with 20+ years of experience in the talent development arena. Highly skilled professional with the proven ability to help clients achieve organizational results by closing performance gaps.
Extensive experience analyzing needs, recommending strategies, and designing, developing, and implementing high quality / high impact materials. Exceptional interpersonal, communication, and project management skills.
Core competencies include:
Strategic Consulting
Problem Definition & Needs Analysis
Project Management
Instructional Design, Development, Evaluation & Implementation
Department Management
Technical / Operational & Soft Skills

PROFESSIONAL EXPERIENCE:

Confidential, Cleveland, OH

Senior Professional

Responsibilities:

Consult with internal clients and business partners to analyze performance gaps and determine learning strategies. Scope projects and present recommendations via written proposals, design documents and presentations.
Utilize all steps of the ADDIE model and work closely with key stakeholders and subject matter experts (SMEs) to identify needs, design, develop, implement and evaluate interventions that effectively address business and performance issues.
Project manage the design and development of materials and maintain full ownership to ensure instructional quality in final materials, including creating/maintaining the work plan, resolving issues, and facilitating design and review sessions with SMEs, designers and project team.
Partner with key stakeholders to create strategic and tactical delivery plans to ensure smooth delivery of interventions.
Adept at both technical and soft skills - systems / operational, consultative sales, service, product, leadership, building client relationships, effective communication, new employee on-boarding, new accounts, etc. Blended solutions include technology-based (e-learning, virtual ), instructor-led and print based solutions, social learning and performance support systems.

Confidential, San Francisco, CA

E-Learning Manager

Responsibilities:

Consulted with senior management and bank subsidiary department heads to establish the strategic direction of technology-based and to determine needs for major initiatives.
Led a team of internal staff and external vendors in the design, development and implementation of technology-based for systems, product, sales, regulatory compliance, etc., as well as the design/development of the department’s internal website. Partnered closely with IT management, analysts and programmers to achieve goals.
Developed, coached, and mentored professional staff, including designers/developers and administration.
Co-designed and delivered resume writing and change management in support of Cal Fed’s transition to Citibank.

Confidential, San Francisco, CA

Project Manager

Responsibilities:

Working with an outside vendor, managed the design, development, and implementation of the “ATM Balancing” WBT course, resulting in 1,500 newly acquired Glendale Federal employees trained on the use of Cal Fed’s ATMs in a matter of hours. Received an internal "Spotlight " for aiding in the smooth acquisition of Glendale Federal Bank.
Project managed the design, development, and implementation of “Introduction to SS1,” a WBT course built to train staff on the new web-based teller software. Through web-based simulations, 4,500 branch employees in 350 locations were trained in two days.

Senior Instructional Designer / Instructional Designer

Responsibilities:

Co-designed “Quest for Product Knowledge,” a financial product knowledge e-learning course that won an International Phoenix Users' Group for "Most Impact on the Organization."
Forged new alliances and cemented existing relationships with key stakeholders and SMEs (e.g., Product Managers) resulting in the strong strategic alliance needed to effectively support new product releases and product enhancements.
Co-designed, developed, and implemented a series of regulatory compliance tests and tutorials, contributing to the Bank achieving outstanding compliance ratings from its federal regulatory agency, the Office of Thrift Supervision.

Instructional Developer

Responsibilities:

Developed an e-learning course for hundreds of bank products/services which replaced cost-intensive classroom with a cost effective technology-based solution.
Co-created the department’s ISD Standards Manual, including e-learning course design and development standards, which became the cornerstone of the Bank’s ISD process and was used by other departments at the Bank as a model for standards.

Confidential

Specialist

Responsibilities:

Designed, developed and delivered instructor-led courses including new employee orientation, personal computer software applications, and mainframe applications .
Wrote technical documentation (procedures manuals and users' guides) for OSU’s Applicant Tracking System.