SUMMARY

• Over 7 years of experience in the Analysis, Design, Development, Testing, and Implementation of business application systems for IT and other various sectors.
• Worked as Sr. Business Analyst in all phases of SDLC and worked for the elicitation and representation of all the requirements. Understanding of Project Management methodology in accordance wif PMBOK.
• Thorough knowledge and experience in new business implementation through all the stages of the project implementation from Initiation to Post Deployment.
• Successfully implemented high priority projects such as QNXT upgrades, ICD - 9 to ICD-10 conversion and Marketplace implementation.
• Expertise in Waterfall and Agile methodologies (SCRUM/XP).
• Involved in configuration, customization, reporting, analysis and enhancement.
• Performed gap analysis/impact analysis in the existing system, made clear recommendations of Business process improvements and incorporated them in the future To-Be system design.
• Perform deep dive analysis in collaboration wif key operational stakeholders to recommend solutions in support of program requirements. Document assessments, workflows and process as part of the operational analysis.
• Gathered both functional and non-functional requirements based on interactions wif the sponsors, process owners and key operational stakeholders. Documented assessments, workflows and requirement documents (BRDs and FRDs) as part of the analysis done.
• Expert in Business Process developments as well as developments of different SOPs for the each of the department, creating business rules as well as communicating the trade-off decisions on products.
• Sound proficiency in creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence diagrams using MS Visio.
• Thorough knowledge of regulatory working environment (HIPAA principals and standards, FDA regulations). Worked in conjunction wif OSHA and HL7 teams to meet all the compliances.
• Excellent team player to work in conjunction wif other analysts, testers, developers and other team members in validation, testing complex scenarios, requirement analysis, verification and in the maintenance of Quality standards in projects.
• Proficient in holding JAD sessions, one on one interviews as well as group workshops wif end users, clients, stakeholders and the development group.
• Extensively interacted and worked wif the QA Team and the UAT tester(s) in executing the Test Plans for UAT, providing test data, creating test cases and test scripts, analyzing bugs, interacting wif team members in fixing errors and providing Post Deployment support.
• Strong business insight, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS

• MS Office Suite (Excel Word PowerPoint Outlook)
• MS Access
• MS Project
• MS SharePoint
• MS Visio
• QNXT
• FACETS
• HP Quality Center
• Windows software
• Mac software
• Integration Testing
• Regression Testing
• End to End Testing
• Black Box
• White Box and UAT
• Basic SQL
• HEDIS
• HIPAA.

PROFESSIONAL EXPERIENCE

Confidential, Long Beach, CA

Business Analyst

Responsibilities:

• Conducted JAD sessions wif business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the new development efforts.
• Created workflow diagrams, activity diagrams, use cases and swim lanes for incorporating design changes in the order creation/ management system.
• Interacted wif various cross-functional teams on building business use cases, and understanding expenses and revenue stream.
• Performed thorough market research and market analysis in order to create clear business cases for a solid ROI.
• Performed gap analysis and impact analysis for all the projects.
• Performed business analysis, created business documents and kept the documents updated wif changes in requirements and functional specification.
• Prepared BRDs and FRDs to document the current existing services as well as the future to-be processes.
• Coordinated wif the Business Owners, the Business Sponsors and the rest of the project team to bring all processes to a level of execution to mitigate any impact to current process under the current compliancy requirements.
• Developed test cases, test scripts and performed UAT testing for all the files and reports. Also performed Regression testing.
• Guided QA and Developer(s) regarding the defects, Technical Specification Documents and Mapping Documents.
• Assisted Project Manager(s) by managing portions of the overall project to successfully implement projects from Initiation to Post Deployment.
• Worked closely wif Business users and IT team to solve the issues in time.
• Provided support through all the SDLC phases and explained the changes to the business users to make them aware of the system changes.

Confidential, San Diego, CA

Business Analyst/Project Manager

Responsibilities:

• Planned, organized, developed, implemented and coordinated educational technology services to district schools and central offices.
• Assisted in coordinating the district’s long-range plans for instructional use of technology into classrooms.
• Conducted meetings wif the stakeholders in schools and district offices to develop and implement strategies for acquisition of hardware and software related to educational technology.
• Provided leadership in planning, organizing and implementing long and short-term programs and activities designed to develop educational technology related programs and services.
• Documented the requirements in BRDs for the current existing services as well as the future to-be processes.
• Assisted in the creation of training documents in order to develop activities for teachers and district staff, including demonstrations, workshops, orientations, and group meetings.
• Provided technical expertise, information and assistance regarding any risks and issues as part of this implementation, and recommended the appropriate corrective actions.
• Communicated wif other administrators, personnel, and outside organizations to coordinate activities and programs, resolve issues and conflicts, and exchange information.
• Worked in partnership wif the team to review existing and pending legislation related to procedural guidelines to ensure district compliance.
• Attended and conducted meetings wif all the stakeholders to remain current on programs and issues dat affect Educational Technology and services.
• Created workflow diagrams to in corporate design changes in the order creation/ management system.
• Assisted in performance of data analysis, data mapping and data interface documents creation and kept the documents updated wif changes in requirements and functional specification.
• Worked closely wif Business users and IT team to solve the issues in time.
• Assisted Project Manager(s) by managing portions of the overall project.

Confidential, La Jolla, CA

Business Analyst

Responsibilities:

• Performed abaseline assessment/impact analysisof hospital systems, the existing service level agreements and/or policies for readiness to comply wif HIPAA.
• Perform data analysis under HEDIS measurements in support of preventive medicine strategies.
• Prepared gap analysis for each transaction. Involved in creating sample mappings for the conversion ofpatient information from paper to electronic.
• Utilized Mercator as an EDI mapping tool to halp map the claims data dat passes through the EDI gateway to the core claims processing application.
• Identified risks, problems, requirements and concerns of thehospital in order to comply wif the upcoming changes.
• Highly involved inunderstanding and creation of department workflowsandprocess flows.
• Re-organizedthe collected data and prepareddocumentationfor implementation.
• Met the information demands ofbusinessusers by delivering timely, accurate, meaningful andstandardized data and reporting.
• Helped in the mapping of the collected data wif the existing data provided by the hospital departments.
• Participated in development sessions and design reviews in order to ensure design meets user requirements.
• Created business process flows to capture the required data and define the business rules.
• Helped to identifying potential problems quickly and come up wif definite mitigation plans.
• Developed modules in the HR department for the user education and training about the new web based system.