SUMMARY

• Business Analyst wif excellent analytical and problem solving skills in designing, developing, and implementing innovative business processes wif experience in Banking, Mortgage, Insurance and Government projects.
• Thorough understanding of Software Development Life Cycle (SDLC) principles using methodologies such as Waterfall, Agile and Rational Unified Process (RUP).
• Interacting wif stakeholders, gathering business requirements from user interviews and then converting requirements into technical specifications.
• Extensive experience in gathering business requirements, business processes, identifying risks, GAP analysis and UML modeling including Use Cases, Sequence, State and Activity Diagrams using tools such as Rational Rose and Microsoft Visio.
• Well - versed wif MS Visio, MS Office, MS Project, Rational and Mercury Interactive tools.
• Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions.
• Checking and validating requirements in conjunction wif the stakeholders. Tracing and managing requirements throughout the development process.
• Experience in creating Business Requirements Documents (BRD), Use Case Specifications and Functional Requirement Documents (FRD), System Requirement Specification (SRS).
• Ability to perform business analysis, cost benefit analysis and meet user needs and revise system specification.
• Experience in creating Project Deliverables such as Software Project Charter, Work Breakdown Structures (WBS), Project Schedules and Communications Matrix.
• Expertise in Six Sigma methodologies, implementation of COTS system, Enterprise Risk Management and Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting remedy procedures.
• Highly motivated team player wif excellent analytical and inter-personal skills, problem solving, team building, judgment and decision making skills.
• Excellent communication, facilitation, mentoring and Technical writing skills including drafting contracts, documentation and editing of user manuals.
• Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively wif business analysts, testers, developers and other team members in the overall enhancement of software product quality.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/2000/XP/vista/7, UNIX

Databases: Oracle, Access, Remedy, Lotus Notes, SQL server

Business Modeling / UML: Rational Rose, StarUML and MS Visio

Requirement Management: Rational Requisite-Pro and Telelogic DOORS

Repository Management: Rational Clear Case and MS Visual SourceSafe

Change Management: Rational Clear Quest, HP Service Manager and Tracker

Quality Assurance: Win Runner, Quick Test Professional and Test Director

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Jefferson City, MO

Responsibilities:

• Facilitated and scribed Joint Application Development (JAD) sessions involving the management and development teams to identify business rules and requirements.
• Interviewed client employees to gather information, understand the users need, define requirements and develop specifications.
• Conducted GAP analysis documenter AS-IS and TO-BE process.
• Acted as a liaison between stakeholders and software development team to gather requirements.
• Supervised the development of the prototype by simultaneously interacting wif the clients and the technical team.
• Identified and developed process flow diagrams for various business processes and validated the flows wif Subject Matter Experts (SMEs).
• Created Functional Requirement Documents (FRD) and the test scripts as per the user requirements.
• Created Business Workflow based on the requirements gatheird from the client.
• Performed defect tracking, documentation and change requests.
• Actively participated wif IT Team in developing and documenting test cases, User Acceptance Testing, Integration Testing and System testing to improve the overall quality of the Food Stamp and Disaster Food Stamp programs.
• Created help documentation and user manuals in accordance to the client's documentation guidelines.

Environment: Customized SDLC based on waterfall and iterative development, MS Visio, MS-Office, MS Project, XML, HTML, Snag It.

Sr. Business Analyst

Confidential, Lafayette, LA

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Documented and supported the requirements to develop the platform which enables the user to monitor his/her accounts, provides at-a-glance balances, order status, account reporting, grouping accounts, real-time margin balances and real-time profit & loss.
• Worked wif the financial SMEs to gather critical business requirements and business rules to be incorporated in the new application.
• Analyze business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML models thus defining the Data Process Models.
• Worked closely wif other project in implementation of systems in various areas including portfolio management and accounting.
• Identified and maintained a clear and measurable development process dat was deployable throughout the enterprise.
• Interacting wif the developers on resolving the reported bugs and various technical issues.
• Worked closely wif the Operations and Technology groups to ensure the accuracy of data being used to track the credit portfolio.
• Ensured and enhanced the data structure and convert essential processes into standardized reports for portfolio manager.
• Conducted GAP analysis documenter AS-IS and TO-BE process.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers.
• Documented and delivered Functional Specification Document using RUP to the project team.
• Participated in the logical and physical design sessions, developed design documents.
• Developed test scenarios and implemented test plan. Involved in generation of test data inputs for both positive and negative data to enhance Recovery/Fail-over testing.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case.
• Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations and project updates using MS Project for management review.

Environment: Rational Requisite Pro, MS SharePoint, Rational Rose, MS Word, MS Power Point, MS Excel, MS Visio and MS Project.

Sr. Business Analyst

Confidential, Lafayette, LA

Responsibilities:

• Generated a streamline process to understand the various steps in the loan life cycle and desired functionality of the new system by interacting wif the users, management, SME (Subject Matter Experts), stakeholders, lenders and underwriters.
• Developed the scope and vision document dat defined the primary goals, objectives and features of the Loan Processor System software.
• Used RUP methodology to analyze and translate business requirements into system specifications, communicating wif the business on a broader scale and wif an in-depth view too.
• Conducted and participated in user interviews to understand and document business requirements and functional specifications.
• Identified and developed process flow diagrams for various business processes and validated the flows wif Subject Matter Experts (SMEs).
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity and State Diagrams using Requisite Pro according to UML methodology and defined Data Process Models.
• Involved in the design of the Change Control feature of the application. The Change Control service tracks wat changes were made, by whom and when to all loan applications. dis involved working wif the Audit Trails and Logs feature.
• Worked as a liaison between business users, testers and application development team.
• Developed the prototype design for the Comprehensive Reporting and Transaction Reporting modules. Obtained feedback from the client and implemented changes as requested.
• Actively participated wif the QA group in developing and documenting test cases, Stress testing and User Acceptance testing to improve the overall quality of the loan closing module.
• Created help documentation and user manuals in accordance to the client's documentation guidelines.
• Used Clear Case to keep different versions of the documents and Clear Quest to report bugs or defects.

Environment: MS Visio, Remedy, Rational Rose, MS Word, MS Excel and MS Project.

Sr. Business Analyst

Confidential, Norfolk, VA

Responsibilities:

• Managed communication wif the business partners on a periodic basis.
• Facilitated meetings wif different Business and Technology teams.
• Assisted in the creation of the Project Charter to clearly highlight Project Objectives and Success Metrics.
• Conducted Gap Analysis by creating process flows highlighting the differences between the Current environment and the Target environment.
• Gatheird, analyzed and documented the Business Requirements Document.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure dat all requirements were covered in scripts and tested properly.
• Created and maintained Meeting Minutes/Issues Log and ensured timely resolution of all items.
• Created the Change Requests as per the need and maintained the Requirements document by incorporating the approved Change Requests.
• Participated in the bug review meetings and provided clarity on issues.
• Created the UAT Plan and test scripts and participated in UAT.
• Created and maintained a Traceability Matrix to map the requirements wif test cases and design.

Environment: Rational Rose, MS Word, MS Power Point, MS Excel and MS Project.

Business Analyst

Confidential, Baton Rouge, LA

Responsibilities:

• Conducted requirements elicitation meetings wif end users to document requirements and used Rational Requisite Pro for management of these requirements.
• Transformed business requirements into Use Cases using UML for new product functionality.
• Used tools such as MS Visio, Rational Rose to define business Use Cases, Activity Diagrams, and Sequence Diagrams.
• Analyzed and documented differences between the AS-IS and TO-BE processes.
• Made recommendations to development teams regarding the design and implementation of any missing functionality.
• Framed out Business Transaction rules and related Documentation.
• Responsible for working wif the manager and other users and creating Work flow diagrams and Business process flow diagram as per the requirement analysis.
• Participated in design and status meetings wif other team members to discuss problem identification, prioritization and resolution.
• Participated in Release walk-thru, demo & presentation of the new releases and documented the feedback.
• Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them wif the product release roadmap.
• Provided accurate estimates of effort for the new requirements and enhancements.

Environment: MS Word, MS Excel, MS Project, Rational Requisite Pro, Microsoft SharePoint and Rational Rose.

Business Analyst

Confidential, Houston, TX

Responsibilities:

• Strong interviewing skills and resolving stakeholder issues wif perseverance and interpersonal skills.
• Conducted JAD sessions wif stakeholders to gather the requirements.
• Complete and thorough testing for the entire software life cycle and across client server and web platforms. Including version and change control and new software rollouts.
• Followed the UML based methods using Rational Rose to create Use Case, Activity chart and Sequence Diagram.
• Performed Gap Analysis to understand the AS-IS process and created process document.
• Assisted the web development team wif design and development of the Web portal, provided usability metrics collected from user surveys.
• Establish internal and external collaboration, which ultimately affect the activities of the Customer Facing Operations concerning the building and maintaining of Customer Relationships.
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, and Sequence Diagram.
• As a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.
• Developed requirement reports for day-to-day retail banking needs for opening account, online banking, and Credit cards and implemented COTS system.
• Was responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process dat is deployable throughout the enterprise.
• Used Toad, Data Warehousing, Data Analysis, Data cleansing for the arrangement of customer data and HP Service Manager for Change Management.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring dat Critical Requirements are not missed.

Environment: Rational Rose, MS Word, MS Excel, MS Visio, MS Project and MS Power Point.

Business Analyst

Confidential

Responsibilities:

• Gatheird business requirements by conducting user interviews and analyzing those requirements using Rational Rose & Requisite Pro.
• Interacted wif users for verifying user requirements, managing change control process and updating existing documentation.
• Created work flow diagram for various modules pertaining to the web application liked online bill pay, transaction summary, fund transfer, automated bill payment etc.
• Conducted GAP analysis to derive requirements for existing systems enhancements and implemented COTS based system.
• Responsible for identifying and documenting business rules, created detailed Use Cases based on UML methodologies and conducted UAT.
• Provided guidance to QA team in developing the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product noledge.
• Performed defect tracking, documentation and change requests using HP Service Manager.
• Developed timelines for project delivery, and managed projects and resources to successful completion using MS Project.

Environment: MS Visio, Rational Rose, MS Word, MS Excel and MS Project.