SUMMARY:

• Driven IT Application Services Lead with proven record of with 12+ years of experience in bridging strategic business objectives and requirements onto a technology roadmap to build performance - centric IT processes and systems using domain knowledge, skills, cutting-edge tools and methodologies.
• Performing multiple roles as IT Project Manager/ Program Manager/ PMO working on large, complex projects in a variety of domains handling financial management, measurement of projects and programs, Business Requirements Gathering and documentation, Business Process Analysis, User Interface Management in the following areas:
• Business Processes: Assessment studies, Business Case preparations, Scope Documents and Requests for Proposal (RFP), Process Documentation and Gap Analysis, management of validated systems and adhering to Compliance in Life sciences
• IT Processes: SDLC, Requirements, Analysis/Design, Development, Testing and Validation, CSV
• Documentation: Business Requirements (BRD or URS), Functional Requirements (FRS), Design Specifications (DSD), Traceability Matrices, Change Request, Computer System Validation (CSV), Regulatory Compliance, Technical writing
• Quality: Design and development of test cases, test scripts and implementation of User Acceptance Testing (UAT), Regression Testing, and System Integration Testing
• : User and adoption, content development
• Project Methodologies: JAD, Agile, Waterfall, Scrum, RUP, EPDP, PMBOK, ITIL standards
• Databases/Technologies: Oracle, PL/SQL, Java, J2EE, Web Services
• Software Tools: MS Office Suite, MS Project, MS Visio, Enterprise Architect, HP Quality Center, Rational Clear Quest, UML, MS Outlook, Adobe Acrobat, Toad, HTML
• Soft Skills: Ability to collaborate with global user base, with experience in onsite-offshore model, relating to all levels of personnel in an organization in a cross-cultural and global environment; Proven leadership and effective problem-solving abilities; Vendor negotiation skills, managing dependencies; excellent analytical, verbal and written communication skills; Unique skill set to communicate with end client audience as well as developer audience
• Other: Working knowledge of CRM, Data Warehousing, Business Intelligence, E-commerce, Pharma quality procedures, DARM, 21 CFR Part 11 and cGxP

PROFESSIONAL EXPERIENCE:

Confidential, Raritan, NJ

Project Manager

Responsibilities:

• Responsible for business relationship management with IT and business partners, project management and operations activities and independently managing risks, issues, escalations. Part of Business Enablement team.
• Responsible for gathering, documenting and meeting business requirements to deliver on schedule, within budget with close coordination with vendors and Systems Integrator (Cognizant Tech Solutions).
• End-to-end Project Management. Managing external vendors and operations team. Develop IT strategies and processes, documentation of functional requirements, streamlining of release management processes.
• Performing different roles at different stages of the project lifecycle such as Operations Lead, Release Manager, Test Lead, Validation Lead
• As EOS is a GxP compliant validated system, I am responsible in maintaining compliance with best practices and standards such as SDLC, WICO, Legal and CSV.

Environment: BPM Workflow Tool (BP Logix), Annotation Tool (Concept Share), Digital Asset Library (OpenText), Transcoding Service (Rhozet Server), Drupal, MS Office Suite, MS SharePoint, ADAPTIV, Clarity

Confidential, Parsippany, NJ

IT Project manager/ Business analyst

Responsibilities:

• Business, Functional Requirements and Validation and Operations Lead for the online customer survey and Sample management portal. Survey is hosted by Ipsos and Sample diagnostics is provided on Sample Management portal called OTIS.
• Lead the Process and UAT efforts for OTIS Portal, particularly around online user experience, usability, copy testing and functional/data/metrics testing. Conducted end-to-end UAT of the online customer survey.
• Lead Business Analytics work stream for survey data and sample diagnostics.
• Followed AGILE methodology for fast turn-around to address last-minute changes, which need to be quickly investigated, documented and thoroughly checked for immediate release.
• Identified synergies between different portals for same client with different teams in order to build efficiencies for the company, client and in-turn generate more revenues.
• Prepared end-to-end professional presentations for Director and VP level clients for walk-through of existing business processes and portal enhancements for existing and new client team members.
• Responsible for Financial Planning, Governance of the Sample Management portal aspects.

Environment: MS Office Suite, UML, MS Visio, MS SharePoint Portal, SQL Server 2008 R2, HTML, HP Quality Center 9.0, MS SSIS

Confidential, Basking Ridge, NJ

PMO/Business Process Analyst

Responsibilities:

• Bridged cross-functional organizational boundaries to engage Network resources.
• Developed and managed the work stream schedule ensuring that all deliverables are defined, milestones identified, and tasks to meet those milestones tracked on a regular basis. Ensured that Change Request procedures are followed where applicable.
• Owned the implementation of the NPD work stream schedule and oversee it on a daily basis maintaining focus on the major activities and end deliverables.
• Authored process documentation including templates, maintained Product Development Intranet Website for entire VzW employees and directed concerned employees to the Website for encouragement to follow current process compliance.
• Acted as Business Process Analyst to gather and document user requirements (URS /FRS) and automate existing processes and reporting tools using SharePoint Portal.
• Single point of contact for generating regular NPD Reports, dashboards, presentations for top management.
• Interfaced with project leads to track progress, monitor project deliverables and milestones.
• Steering Committee member for implementation/migration to CA Clarity (Enterprise Portfolio and Program Management tool).

Environment: MS Office Suite, MS SQL Server, MS Outlook, MS SharePoint Portal, Adobe Acrobat, MS Visio, Oracle PL/SQL, MS Access, Oracle

Confidential, CA

Business Systems Analyst

Responsibilities:

• Created and maintained all Source-Target data mapping documents for the new system.
• Authored ICW part of the User Requirements Specification (URS) and Functional Requirements Specification (FRS) by regularly attending Business-Information Systems meetings for updating the requirements using Sanofi-Aventis’ SIMPLe project methodology and templates.
• Authored ‘Data Mapping and Validation Reporting Requirements’ document for downstream Government Pricing and Calculations System (GPCS).
• Performed Gap Analysis for existing v/s new ICW system, existing v/s new GPCS reporting requirements.
• Created Traceability matrices from URS to FRS.
• Created Test plan, test scenarios, end-to-end test data to mimic live data and documented Test Scripts for every module and phase of the project. Modules included Pre-validation, Core build, Combination validation, completed process, Conditional notification and balancing.
• Created various MS Excel spreadsheets of data received from Business for further analysis and converted them into csv formats acceptable as input for existing structure and table.
• Worked closely with Data Warehousing Project Manager to deliver under extremely tight deadlines in a new Business environment with a lot of unknowns.
• Closely involved with Technical Architect to suggest various functionally relevant design improvements for future releases and to help prepare System Support Document.
• Analyzed live data by writing complex sql queries in Toad environment.
• Maintained Document Repository for version control using Visual Source Safe and eRoom. Validated the system using CSV standards.

Environment: UNIX, TOAD, Hummingbird, MS Office, VSS, Adobe Acrobat, MS Visio, MS Project, Oracle PL/SQL.

Confidential, East Hanover, NJ

Business Systems Analyst

Responsibilities:

• Consolidated 3 years of Change Request Documents to understand and document user requirements and system functionality. This documentation was based on Change Control SOPs.
• Extensively used UML techniques like MS Visio to document use cases for Functional Specification document to show detailed functionality of OPR. This document was used as the basis to write the OQ test scripts.
• Extensively used sophisticated UML tool like Enterprise Architect to reverse engineer OPR code to generate class diagrams and sequence diagrams to depict high level Java Struts action and Action Handler sequencing for the Design Specification document.
• Coordinated with the development team of partner IT organization Cognizant Tech Solutions in Hyderabad, India, to identify main classes, logical and physical data models and for generation of E-R diagrams.
• Authored the Solution Concept Document (SoC) which covered the IT system architecture and verified the maturity of the solution in terms of consistency of business processes with software components, infrastructure and hardware components.
• Reviewed Service Level Agreement (SLA) of the system and Disaster Recovery Document of the interfacing system for the purpose of documenting the SoC.
• Assisted the TCoE (Test Center of Excellence) team in reviewing test scripts and conduct testing for both OQ and PQ testing of the system.
• Utilized extensive interviewing techniques, successfully coordinated efforts between Business and IT and referred to Information Security (ISEC) and High Level Risk Assessment documents for documenting the SoC. Additionally, referred and maintained Documentum based Asset Repository for Version Control of the documentation.
• Consistently met deadlines for the work assigned by proactively reaching out to Business and IT team members and eliciting structured response through prepared set of questionnaires.
• Underwent for GxP, Adverse Event Reporting, Drug Safety, DiARy via eLearning LMS.

Environment: SunSolarisOS 5.10 (ver 10), Apache HTTP Server 1.3.29, BEA WebLogic Server 8.1, Java SDK 1.4.1, Struts, Oracle 9.2.0, MS Visio, MS Project, Documentum, MS Office, Enterprise Architect, Lotus Notes, Adobe Acrobat.

Confidential, NJ

Business Analyst

Responsibilities:

• Assisted the IT team in creating Request for Proposal (RFP), cost estimation and Statement of Work and ultimately getting signoff.
• Involved in requirements gathering which included interviews, brainstorming sessions and meetings with stakeholders. Provided and documented inputs around business requirements and business benefits and preparation of BRD and FRS.
• Conducted and documented Business Process Analysis on all the key functionalities of the application from requirements standpoint and delivered under very aggressive deadlines.
• Involved in day-to-day project management activities like tracking progress, assigning tasks for QA team, schedule meetings, maintaining project charters and managing change requests.
• Worked with the User Interface team to generate and document wire frames for Business portal.
• Coordinated with developers to generate SQL queries for Search and Advance Search functionality.
• Coordinated Risk, Issue and Project management activities with team members using MS Project.
• Responsible for test scripts creation and facilitating the UAT cycles.

Environment: SQL Server, VB.net, SharePoint Portal 2003, WebLogic 8.1, PL/SQL, Java, J2EE, XML, MS Project, MS Excel, MS PowerPoint, MS Visio, HP Quality Center, RUP, UML, Rational Requisite Pro, MS Office Suite, MS Outlook.

Confidential

Technical Writer

Responsibilities:

• Prepared meeting presentation materials to be used by the Program/ Project Managers as and when required.
• Prepared business proposals for large value tender contracts worth millions of Rupees for the Government sector.
• Assisted the Program / Project to support interactions with key stakeholders, sponsors and related projects.
• Involved in the creation of the Request for Proposals (RFP) documents which were floated to the key OEM vendors with which CMC has tie-ups. Collaborated closely with OEMs like IBM, Compaq, HP and Digital Corp. to ultimately win business from key clients.
• Received performance for achieving major breakthroughs in existing accounts by innovative means, which resulted in boosting the dormant business relationships.
• Involved in the Business Requirement Gathering, JAD sessions and proposal presentation to the client.
• Involved in Fit Gap analysis for existing product v/s new requirements.
• Created Business Systems Design Documents, Technical System Design Documents and Business Requirements document, following organizational writing standards and templates.
• Worked on existing proposal study of some prospective clients of the company.

Environment: MS Word, MS PowerPoint, MS Excel, PL/SQL, Oracle 9, TCP/IP, MS Visio, IIS Server, Windows 2000, ASP, HTML, Sybase/Unix, Java, Rational Clear Quest.

Confidential

Technical Writer/ Project Coordinator

Responsibilities:

• Responsible for streamline the activities of a division -'Tailor -made Corporation’, by designing tools and methodologies for studying and capturing requirements to corporate houses.
• Prepared standardized templates for questionnaires.
• Offered tailor-made to the companies according to the need identified.
• Work also involved choosing the right profile of trainers amongst the top professional trainers in Pune and liaise with them; contribute to the program contents and successful completion of the programs.
• Involved in operational correspondence, preparing presentations, and proof reading of all documentation.

Environment: MS Word, MS Windows, MS PowerPoint, MS Excel.

Confidential

Field Manager

Responsibilities:

• Conducted Business Process Analysis for Customer PoC processes for business units with different demographics like Hospitals, Physicians and pharmaceutical companies like Ranbaxy and Roche to understand their electronic documentation and related consumables' needs, spanning across multiple Business Units and geographies.
• Maintained database of potential contacts and gave strategic inputs to Field personnel.
• Involved in educating clients on needs of IT and offering company specific solutions.
• Assisted the project manager in preparing proposals for offering solutions.
• Created presentation material and Sales Kits for Field personnel which included user manuals and brochures.